It felt like they didn't want to help but just figure out a quick way to get you out. Suggesting…read moreyou use the app is nice but then I had an issue with the app and had to return. Then, I waited 10 minutes before I asked somebody to sign me in even though there was a guy that asked his coworker in front of me if he had checked us in. After his coworker nodded with a "no", the guy just walked away. I eventually spoke up since it didn't seem the staff was on the same page with checking people in. I get it was busy but checking people in instead of accidentally checking someone else in that came in afterwards isn't the best impression. I needed something for an account and it could have been partially resolved there but then I was told to call customer service. I guess if you're not signing up for a plan then you're less priority. Glad I was working on getting a transfer pin. At least now, I don't have to worry about coming back! I suggest going to a different T-Mobile...or just go to your app. Good luck!

Horrific experience trying to add 10 day international plan. The aggressive Upselling was…read moreridiculous! I constantly had to say NO, I simply want to 10 day international pass. Unbelievable! I do not recommend T Mobile

While the reps seem friendly and knowledgeable, they added unnecessary charges to my account. As a…read moreresult I had to spend more time with AT&T to get them to remove it. Also, I traded in two old phones, never received the credit I was promised. I called customer service about the issue and was told I would see it on my next bill. Nope never happened. Now I have to spend more time on the phone dealing with this issue. Worst experience ever.

I went to the store to ask for a plan and the phone and the boy who was attending did not show any…read moreinterest in helping us, first because we had to wait a while for him. and when I asked about my plan he gave me a lot of thought and then he told me that he did not have the phones that I was looking for. and in no time He leave his hearing aids. He was more concerned about closing the store than attending us... Wednesday 14, 2018 7.30pm

This store location is under new management and it shows !!! The entire team was 110% dedicated to…read moremaking sure i walked out with all my questions answered , my phone was fully set up , and even helped me set up my t-mobile app to be able to check my account when i need to. I'm super happy with all the changes they've made after they reopened . It's a noticeable change. I 100% recommend them if they're the closest store to you!! Ask for Nick and Maria

Luis the salesperson that was in today we extremely unprofessional and lacked direction with every…read moreresponse he gave, he gave us false information on where to find a device and had us driving to another location for no reason because they were out.

Appointment made. Saw early . Nice clean store and good air conditioning. Did charge for…read moreactivation claims store policy . Rep was fine overall. Plenty of parking .

Julian P. helped me quickly with my phone as it was inoperable. It took me longer to drive to the…read morestore. He was very kind and professional. Keep this man!

I wish I could give this store no stars. My elderly mother…read moreand I went to this T-mobile store in the mall to pick up a replacement exchange phone for my mother that T-mobile sent to the store for her. Daniel R., who was behind the counter, was immediately rude and didn't want to assist us. He said the phone my mother currently had was under Apple care (which it wasn't because it was a replacement phone as well). He closed the box and said he couldn't help us. The laziness and unprofessional manner is what got to me. I stated he would need to call someone for help, either a manager or T-mobile customer service. He also stated he had worked there a year and knew what he was doing. If he knew what he was doing, then our transaction would be done. Daniel called T-Mobile customer service and was just as combative with them as he was with us, claiming he knew what he was doing. Daniel can't seem to figure anything out, Jade walks into the store, comes over and hits continue on the screen and the transaction goes through. He stated he was going to update the phone. We waited over an hour for him to say that the phone wouldn't do anything because it was locked and he couldn't do anymore. The T-mobile customer service had already asked him to order my mother another replacement phone and send it to another store, but he wasn't willing to do that either, I had to be Insistent. Daniel was more worried about listening to his music in the store which he kept turning up and talking to his co-worker in Spanish. It is completely rude to talk in a different language in front of customers if they don't speak that language. We left with the phone not working . I called customer service the next morning because Daniel did not give my mother the box with charger or anything else in it, he kept it and they told us anything in that box was my mother's., so I had to go back and retrieve items Daniel was going to just keep. Daniel R. Needs some serious re-training and he doesn't know his job like he thinks he does. I asked for a District Manager's information to call and complain which they would not give. The very next day we went to the other T-mobile store in the area, every person in there was respectful and friendly. The manager helped us and called customer service and put in a ticket to unlock the phone , they did it right away because he explained our horrible experience at the mall. He backed up everything on my mother's phone so she wouldn't lose any information. He said nothing had been updated. He gave us reasonable options on new phones because my mother doesn't need anything new and fancy. There is no reason to to buy her an IPhone 14. This is how a retail store should run.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Went to get a new screen for my iPhone 13 Pro Max. Pricing was better than I expected, they took my…read morephone while I went shopping and it was done when I came back. Customer Service was great Very convenient located in the Walmart. I would definitely go back if I had any issues with any other phones that I had

Hossain is amazing.Made sure I was very satisfied and I always come here...Keep up the great work.read more

Brought in my iPhone for an insurance repair. The screen was damaged, but still operable. It only…read morehad a white shining light down the side of the screen but still worked as it should. I dropped it off and received a phone call within the hour saying they had damaged the screen trying to take it off and it was completely inoperable. When I explained that the phone had not been backed up recently and asked if there was any way to transfer information off it, the employee told me the only way was to pay $100 for a "temporary screen" so that I could back it up before getting a replacement phone. I understand that the phone should've been backed up in the first place, but I wasn't aware of the possibility of the phone being completely inoperable once they started working on it. Unfortunately I lost some pictures of a recent vacation and the employees assured me the only way to retrieve them was to pay the $100. I ended up turning down the option and losing the pictures but the whole process was very frustrating overall.

this is the only place around that will genuinely fix your phone for a fair price instead of trying…read moreto scam and upsell like everywhere else does. if i could rate a million stars i would. not only did the man working this morning fix my phone after i was told elsewhere to just buy a new phone, but he fixed my phone's charging problems for less money and in less time than he estimated me at drop off. it feels so validating that the employee here treated me like a human being with a problem to fix rather than an opportunity to upsell; he educated me about potential problems with the repair i needed and laid out various options and their prices in case i needed a screen replacement due to existing damage. turns out i didn't need a screen replacement because he replaced the charging port with enough care to not cause any further damage than what was already there. we got the call that the phone was ready around an hour-ish sooner than expected and his care in handling the screen saved me hundreds of dollars. i am so glad i came here and left having paid just over $200 to honest people rather than buying a new $1500 phone like the other places wanted me to think i needed. i will only ever go here for any future phone repairs as there is nowhere else with such genuine honesty and care for their customers. when the screen replacement becomes inevitable i will definitely be returning here and enjoying my time offline during the repair knowing my phone will be in good hands.