It felt like they didn't want to help but just figure out a quick way to get you out. Suggesting…read moreyou use the app is nice but then I had an issue with the app and had to return. Then, I waited 10 minutes before I asked somebody to sign me in even though there was a guy that asked his coworker in front of me if he had checked us in. After his coworker nodded with a "no", the guy just walked away. I eventually spoke up since it didn't seem the staff was on the same page with checking people in. I get it was busy but checking people in instead of accidentally checking someone else in that came in afterwards isn't the best impression. I needed something for an account and it could have been partially resolved there but then I was told to call customer service. I guess if you're not signing up for a plan then you're less priority. Glad I was working on getting a transfer pin. At least now, I don't have to worry about coming back! I suggest going to a different T-Mobile...or just go to your app. Good luck!

Horrific experience trying to add 10 day international plan. The aggressive Upselling was…read moreridiculous! I constantly had to say NO, I simply want to 10 day international pass. Unbelievable! I do not recommend T Mobile

This is one of the few places that I found to replace the battery on my apple smart watch…read more It is located in a mall area in the short pump area. Plenty of parking. The store itself is pretty small with no frills inside, which was fine. They had to send my watch to another store to get it replaced so it took 3 business days. The cost was around $125. Kind of high for a watch battery but cheaper than a new smart watch. My only complaint is that I took my watch in because of a bad battery so my % battery on drop off was like 10%. When I picked my new battery watch up, it was a 3%... I would have liked to have had them charge it some at least so that I could see that the new battery was replaced. It is kind of like picking up a watch or clock at another store and it isnt wound or set to the right time. But it worked find once i charged it I was glad to do this route vs a new watch.

Replaced cracked iphone screen. The process didn't take long. Was reasonable price. The staff was…read moreFriendly and helpful.

Horrible service, no service, incompetent, no help. My Sprint service has been out for 1 week,…read moreBoost said Tower is out, 1 week, no service??? How they manage to stay in business is beyond me. One solution a tech gave me was for me to buy a new phone. I called back and another tech confirmed to me that Sprint was enhancing the service in my area, and sorry for the inconvenience, and not date for returned service? No service for over a week, and all I get is Sorry for the inconvenience.

I gave this one star because 0 wasn't an option. The manager, Ms. Castillo has been far from a…read morecustomer service professional on all four interactions. When asked how and why she acts like that.... she says "because I can." The worst part? She was training new hires every time.

Brought in my iPhone for an insurance repair. The screen was damaged, but still operable. It only…read morehad a white shining light down the side of the screen but still worked as it should. I dropped it off and received a phone call within the hour saying they had damaged the screen trying to take it off and it was completely inoperable. When I explained that the phone had not been backed up recently and asked if there was any way to transfer information off it, the employee told me the only way was to pay $100 for a "temporary screen" so that I could back it up before getting a replacement phone. I understand that the phone should've been backed up in the first place, but I wasn't aware of the possibility of the phone being completely inoperable once they started working on it. Unfortunately I lost some pictures of a recent vacation and the employees assured me the only way to retrieve them was to pay the $100. I ended up turning down the option and losing the pictures but the whole process was very frustrating overall.

this is the only place around that will genuinely fix your phone for a fair price instead of trying…read moreto scam and upsell like everywhere else does. if i could rate a million stars i would. not only did the man working this morning fix my phone after i was told elsewhere to just buy a new phone, but he fixed my phone's charging problems for less money and in less time than he estimated me at drop off. it feels so validating that the employee here treated me like a human being with a problem to fix rather than an opportunity to upsell; he educated me about potential problems with the repair i needed and laid out various options and their prices in case i needed a screen replacement due to existing damage. turns out i didn't need a screen replacement because he replaced the charging port with enough care to not cause any further damage than what was already there. we got the call that the phone was ready around an hour-ish sooner than expected and his care in handling the screen saved me hundreds of dollars. i am so glad i came here and left having paid just over $200 to honest people rather than buying a new $1500 phone like the other places wanted me to think i needed. i will only ever go here for any future phone repairs as there is nowhere else with such genuine honesty and care for their customers. when the screen replacement becomes inevitable i will definitely be returning here and enjoying my time offline during the repair knowing my phone will be in good hands.

Appointment made. Saw early . Nice clean store and good air conditioning. Did charge for…read moreactivation claims store policy . Rep was fine overall. Plenty of parking .

Horrible Customer service. I would never recommend them to anyone. No help at all! They are…read moreabsolutely horrible

Went to get a new screen for my iPhone 13 Pro Max. Pricing was better than I expected, they took my…read morephone while I went shopping and it was done when I came back. Customer Service was great Very convenient located in the Walmart. I would definitely go back if I had any issues with any other phones that I had

Hossain is amazing.Made sure I was very satisfied and I always come here...Keep up the great work.read more