Just replaced two older phones with new iphones. The service was great, Katie and Beau were so…read morefriendly and knowledgable about the products, and changing our info to the new phones. The first day I had my new phone, I screwed something up, and lost all of my contacts so I had to return to the store so they could fix what I screwed up. They fixed the problem in a very short time, and tried their best to educate an old guy on the new technology. I would highly recommend this store for your Verizon needs! John S.

Ok, I admit it. I download images of naked people on my phone. And I also have some of me on it…read more Along with photos of family and friends. So there was a little trepidation about stopping in this Verizon store for a problem with the charge port on my phone. "But they are professionals and I'll be with my phone and can prevent them from taking a wrong turn in my pictures gallery. When the associate took my phone to the back room I thought, "Nothing to worry about. Probably some equipment back there." But after 8 minutes (still wear a watch) and all 4 associates in the back room - leaving me and another customer alone in the front of the store - I got a little worried that my privacy was being invaded. One finally came out to return to the customer he had been helping and I asked him (politely) to tell his colleague that I needed to get back on the road and did not have time to stay. He went to the back, the other 2 associates returned with him, and lastly, the fellow who took my phone. "It had lint in it. I was getting out lint," he said. 8 minutes and 3 associates to deal with lint in a charger port? Really? To their credit, my power cord fits into the port better, but 8 minutes to clean lint out of a little space? And had he just coincidentally finished when I asked for my phone back? You tell me.

I was very pleased with the service that I received for the replacement of a cracked Apple Watch…read morescreen. I went to Apple first to see what the cost would be and was shocked when they quoted $390. I was considering getting a new watch until I contacted Rayo. They were very professional, reasonable, and courteous. The repair was quick and I had honestly expected delays and excuses from such a small shop. Rayo was a pleasant surprise, and I will be using them for any future repairs.

I went to Rayo Quick Repair in desperate need of help with my cracked screen. Rayo was my third…read morestop of the day since everywhere else was charging over $500 to fix my phone. as soon as i walked in i knew i was in the right spot he was very welcoming and eager to help me and told him my story. Rayo charged me with a price i couldn't deny which made me very grateful that i found a place with reasonable pricing he was able to get it done within an hour and made my day better with a fixed screen! thank you again rayo

While the reps seem friendly and knowledgeable, they added unnecessary charges to my account. As a…read moreresult I had to spend more time with AT&T to get them to remove it. Also, I traded in two old phones, never received the credit I was promised. I called customer service about the issue and was told I would see it on my next bill. Nope never happened. Now I have to spend more time on the phone dealing with this issue. Worst experience ever.

I went to the store to ask for a plan and the phone and the boy who was attending did not show any…read moreinterest in helping us, first because we had to wait a while for him. and when I asked about my plan he gave me a lot of thought and then he told me that he did not have the phones that I was looking for. and in no time He leave his hearing aids. He was more concerned about closing the store than attending us... Wednesday 14, 2018 7.30pm

This store location is under new management and it shows !!! The entire team was 110% dedicated to…read moremaking sure i walked out with all my questions answered , my phone was fully set up , and even helped me set up my t-mobile app to be able to check my account when i need to. I'm super happy with all the changes they've made after they reopened . It's a noticeable change. I 100% recommend them if they're the closest store to you!! Ask for Nick and Maria

Luis the salesperson that was in today we extremely unprofessional and lacked direction with every…read moreresponse he gave, he gave us false information on where to find a device and had us driving to another location for no reason because they were out.

First time visiting this AT&T or any AT&T here in the NCR but, the experience was undoubtedly the…read morebest I've had when dealing with customer service/retail at any store/business, any state, EVER (I've only been to CA and VA but still, everyone else in the hospitality/people business needs to be put in jail or stoned to death compared to the help & knowledge given at this store). Ryan B. was the representative working with me. He displayed composure, tact and discipline while dealing with other unsufferable (I wanted to yell at these bozos for him) clients prior to assisting me. When my time came, he made sure to explain EVERY option I had when it came to upgrading my phone. Additionally, he even assisted with comparing the Samsung Galaxy Watch 5 Pro with other competing models, for both the ones AT&T is authorized to carry and 3rd party devices available online. In summary, GIVE THIS MAN A RAISE. Also, your point of sale system is buggy AT&T and y'all NEED to find a new contract for it cuz whoever has your money now, ain't worth SQUAT.

This is the AT&T store to go to if you need anything and want to work with people who are…read moreknowledgeable, helpful, and want to do their job well. Ryan and Jason are truly professional and earned my business as I was looking into switching from another cell provider. Not all AT&T stores are alike and my experience with one other was awful. If I had not already dealt with Ryan at the Stafford Marketplace location, I may not have even switched to AT&T. They did not receive the S20 Ultra on the day of release which is why I went to the other store which did have it in stock. In the end, I would rather wait a week or even a year if I had to in order to work with friendly, competent and professional people like Ryan and Jason. They handled everything and I got the phone a few days later so it all worked out. Corporate needs to praise this store and make it the model for other regional stores. The next step for corporate would be to go ten miles south and clean house in that location.

Chad is wonderful support in Verizon Gainesville, Va. Been there many times. Always honest!read more

polite, friendly, professional and knowledable. What more can you ask for when traversing a mobile…read morephone carrier's retail outlet. This locations examplifies and ambondies all those traits. And the best thing is, unlike other location, this locations does have Inventory in stock. Bravo!

I met with Anwar yesterday. Was having difficulty with my phone spontaneously restarting and had…read moreconvinced myself through online research that it had to be a battery. It was also overheating - another sign of a bad battery. I was all set to go to a location in Bowie that actually had my battery on site and have them install it when I got another response on my phone that concerned me. I decided to stop at this location before heading to Bowie to end up buying a battery I may not have needed. Glad I did. He was able to open/examine my phone and reassured me that the battery was good, but that it was another issue - somehow my motherboard had become partially disconnected. He reconnected it and reassembled my phone all within 20 minutes or so. He didn't even charge me, but I gave him a $40 tip. I was walking on air leaving the store feeling like I saved myself the $90 charge to have the battery purchased and installed. No sooner I got home started getting the same problems with the restarting . Went back to Anwar and he reassured me that there was nothing much that could be done at this point. We both thought it was the motherboard, and turns out it wasn't... At least not exclusively.. Look at it as a net gain because I didn't have to spend $80 on the battery and I met this gentleman who is super well skilled with cell phones and gave me good guidance. Met his coworker and mentor (Rahna) a couple of days later. That guy said he taught Anwar everything he knew and has been in the business for 10 years versus 3 for Anwar. Luckily, I was able to get a warranty replacement from Asurion and transfer my data so I'm good to go for now but I'm glad I met these guys. I'll be coming back as needed.

They tell you one price over the phone and then in person say a higher price and they fix one thing…read moreand break another so that you have no choice but to come back.‍ SCAMMERS!!!!!!

I bought a new phone there five weeks ago, wanted a better reliable service. the reason that I went…read morethere was that I had a boost Mobile phone and I could trade it in. The carrier would be AT&t and I was assured it would be good reliable service buy the salesman . Everything was good until the third week after I bought the phone, now I have no internet unless I drive somewhere and park in their parking lot with Wi-Fi. In the past 15 years I have never had a cell phone that did not have internet service, unless you were in a dead zone. I always had internet service at the house and when I drove out but now I do not. This was an H2O phone, and used the AT&t network. I guess I have to go to another carrier because this is ridiculous.

Valentin delivered excellent service and care when he replaced my daughter's Macbook screen. The…read moreexperience was quick, and his professionalism exceeded my expectations. Merci

My stolen phone was found discarded in the street where cars ran over it multiple times. The…read morescreen was badly damaged but miraculously the phone itself still worked. The delivery for the new screen he ordered was over 10 days out. Valentin graciously took a very old phone I had in a draw, got it working so I would have a phone in the meantime. Once fixed, he gave me back my beat-up, run-over phone looking better than brand new and in perfectly working order. How's that for customer service!! He's got my future business from now on!