I'll start this really bluntly; I was SA[sexually assaulted] by the service man who came into my…read morehome to install my router + wifi, but to understand the 5 stars, you need to read further -- how it was handled made me want to stay with them. He arrived earlier than expected [9:05a instead of between 11a-1p], so I was sleeping still + was awakened by his call that he was outside. I was a little confused as the events unfolded as a result. I allowed him into my home + showed him where the routers for the rest of our home are located. That's when he asked to see the rest of my unit. I allowed him in to see the space + I am not sure exactly what happened before this moment, but he picked me up + threw me on the bed + began to hump me with his pants still on. I am a stripper, so I was able to make him stop as I am prepared + experienced to handle behavior like that as part of my job is to do this very thing every single night. I told him to stop trying to SA me [because he was still trying] + install my wifi, so I could start work for the day. He listened to me, stopped, + installed my wifi. During his installation, I told my friends who live in the upstairs unit, + they came down to make sure I was okay. I explained what happened, + I brought one of my male friends outside to introduce him to the serviceman as my husband. We then went back inside. When he returned, he installed an extender to me, noting that it would have cost more but I would be getting it for free as a favor. He began to attempt to kiss me + pick me up again. I told him I needed to start work, so I needed to know what I had to sign and walked back to the laundry room where the cameras are. He showed me, I signed, + he began to ask me questions about my husband + stand in my front doorway. That's when my other neighbor came down. He began to ask about her, + I explained she was my wife. He was flabbergasted + stepped out of the doorway, so I could close it. I took a couple days to digest what had happened + reflect over it. The wifi works absolutely amazing [2 gig Fiber]. So I had a gut feeling that it wasn't the company but the employee or contracted serviceman that needed to be held accountable, so other more vulnerable or less empowered Women didn't experience what I did. I started with the immediate feedback form + still felt unsatisfied as I wrote that the Serviceman should not be allowed in a Woman's home. So I tried to call, but was caught in a loop with an AI tech agent who rebooted my gateway thinking that I was having problems, which I was not [as I said, the wifi is great]. So I asked for billing [as I really did -not- want to pay for that installation after what happened to me + ran into the problem of not knowing my account number, because I had focused more on getting the man out of my home rather than listening to the information he was telling me between touching me + humping me. But because I waited so long looking for my account number, I was finally transferred to a HUMAN! Yay! That's when the story get's good. Kimon was extremely empathetic, which was the most divinely perfect individual to be connected to. She was both baffled + enraged as I explained what I was calling for [1] to inform them of the dangerous serviceman + [2] to be able to log into my account. She explained how shocked she was to hear what I had told her + immediately began to work on a report. She consistently reminded me that she was on the line with me still between moments of silence as she made the report. When the report got paused by needed to contact her hire-ups, she began to work on the technical problem. As she finished, she was able to finish the report, meeting both needs efficiently + with the fullness of empathy one hopes for in such a situation. She told me that I would be contacted by email to set up a follow up call. Wow! What a gem of a HUMAN BEING! I will update should anything else unfold, but this has been the best experience, because I felt HEARD + someone instantly worked on the most important priority, which was protected other customers. We shared lots of love + appreciation for each other before we wished each other safety in the New Year. PS I absolutely told her about the extender that was most definitely a way to manipulate me from calling about my experience. I would rather pay for this amazing extender + not the installation that reminded me that there are still men who choose to take an opportunity when they see one. Be safe, Friends.

I've been here twice . During and post Covid .Everyone is pleasant and efficient . Both times the…read moreline moved at an acceptable pace .

I looked forward for this place due to all the reviews. I was so patient when they told me it would…read moreliterally take 5 hours to fix my phone, then they did not have the right screen so they had to order it. Came in a second time to finally get it fixed. FINALLY got it fixed, the color looked OFF but I thought, its ok, I spent about $130 on this screen I can put up with that. Literally, 2 months later the screen they put on got unstuck, here im thinking, ok things happen. I brought it back to them and the rep had the audacity to tell me that it was "out of warranty". Guess they give you 30 days, but a situation where the glue is not properly applied should be outside of this period. The rep then said he would try to fix the one I had on there, I thought "ok wonderful, maybe its just reconnecting it and gluing it appropriately". He tries to look at it and then BREAKS my face ID port. Wait not done... he then says he has to ORDER the part so I have to now COME BACK to get fixed what he broke. WOW This is ridiculous that a place can provide such bad customer service. There are many other places to go, I refuse to ever go back here again. Dont always go for the cheapest service. I would much have preferred to pay a different price for a service dont RIGHT. Horrible!!!

Hubby needed the lightning port replaced on his phone because the phone wasn't charging. The…read morecheerful proprietor said of course he could replace it. It took 15 minutes. Cost $45.

I had a great experience here a few weeks ago when my SIM card stopped working. Someone assisted me…read moreas soon as they were free and resolved the issue quickly !

Ahmed and Jessica were a huge help in getting my mom's new phone set up. Patient, kind and…read moreunderstanding. Thank you guys!

Fui a esta tienda para comprar una mica de vidrio para mi celular y quedé muy satisfecho con el…read moreservicio. El personal fue muy atento desde el inicio, me ayudaron a elegir la mica adecuada para mi modelo de teléfono y me explicaron las diferencias entre las opciones disponibles. Lo que más me gustó fue que me colocaron la mica ahí mismo, con mucho cuidado y sin dejar burbujas. Se nota que saben lo que hacen y que les importa que el cliente quede conforme. Además, el precio fue justo y el trato excelente. Definitivamente recomiendo esta tienda si buscas accesorios de buena calidad y una atención rápida y profesional. Sin duda volveré cuando necesite algo más para mi celular. Muy buen trabajo de Anthony

gracias anthony le agradezco por su servicio y atención rápida y efectiva…read more Excelente servicio y espero volver pronto

I needed to get a hot spot and this particular T Mobile location was scheduled closest to me at…read morethat time. The experience was a tale of two coins. On one side staff were friendly and helpful. They listened and were also informative without being 100% pushy but I also understand they need to sell. On the other hand, I waited a long time. And it wasn't the long wait that was the issue for me. It was more that while I waited for my turn I saw staff finish with their customer and go take a break. One after another I felt like staff kept leaving the floor after finishing with the customer while I was still waiting. Then one staff started chatting with another client about a Spanish novel while I was still waiting to be helped. It was a little irritating and more so as no one even came by to check on me. I was finally tended too and again I received great service but just left like for awhile there they forgot about me. Maybe it was the exception and not the norm. Your miles may vary.

Horrible service was in the store for 30 minutes and not one person came up to me if I needed…read moresomething. I was there to add a line but walked out due to the lack of attention.

When I googled iPhone repair shop near me, I was so happy to see that this location opened a few…read moreblocks away from where I live so I made an appointment for a battery replacement for my iPhone 7 online. The next day I went to the shop and met Andre who was able to swap out my battery for a new one in a matter of minutes. As I was waiting for my battery replacement, I noticed that this shop also sells charging cables, phone cases, masks, gloves and hand sanitizers so it's a one-stop-shop if you're in need of these items. Fortunately for me, I needed extra charging cables and a mask so I was very happy to see these items being sold there. Being that I was so impressed with the service, I ended up leaving my iPad Air there so that he could order the replacement battery for it. Another cool thing I noticed was that this shop also takes Bitcoin payments as I saw a Bitcoin machine there so anyone that uses this payment method will find this helpful.

Went to get a ocean water damaged phone repaired. This place is a private office in a wework…read morebuilding, hard to see but the entrance is a little off 41st and Broadway. Have to sign in with security and scan your ID then wait for someone to escort you upstairs. Originally, I was quoted $75 to fix it on Yelp when I told them the detailed situation. When I went upstairs, the guy told me that it was unlikely to be fixed, but it would maybe cost around $125. When I asked why the quote was different, he said it was because it was ocean water (even though I specified that in the quote request). They took down a deposit for $30 not including tax to diagnose the phone. A day later, another guy working on it told me over the phone that only the screen would have to be changed. He was super nice when we got there and showed us what happened to the LED. The deposit was applied to part of the payment for the screen switch. The total came out to about $55. The screen is a bit dimmer and glitchy but I don't know if that has to do with the shop or the phone. At least the phone works! The blond guy fixing the phone seems honest.

Sunny is very friendly. The store moved to the 7th floor inside the building after pandemic in a…read moresmall unit. I sent my MacBook to replace battery. It's done in couple hours. Sunny gave honest opinion if it's worth a repair or if it could be some other issue. By making appointment you get a $10 discount. The price is very reasonable. And my battery gets back to normal again

When my iPad catastrophically broke down, and major surgery out-of-state was only a literal couple…read moreof days away, Appleberry did the impossible and had it fixed!! It required being sent deep into Brooklyn due to the complex breakdown inside the iPad, and wouldn't be ready until very late the following day, and not be sent back until the morning after that. After we had to leave for Massachusetts. so Sunny dropped everything and personally drove to Brooklyn to pick up the iPad as soon as the physical repairs were finished, and brought it right back, to meet us with. And he threw in a free charger, too. I was able to have surgery with my iPad keeping me company through my hospital stay, and my painful recovery. I will only go to Appleberry Repairs for my or my family's iPad and iPhone repairs, from now on. They also have used iPads for sale at great prices, so I plan to never visit the Apple Store again, if I can help it!