I recently had the pleasure of bringing one of our cars to Vermette Auto Body, and I couldn't be more satisfied with the experience. From start to finish, the team demonstrated professionalism, skill, and a genuine commitment to customer satisfaction. The moment I walked in, I was greeted warmly by the staff, who were attentive and eager to assist. They took the time to understand the issues with our car and provided a detailed estimate, explaining the necessary repairs and the expected timeline. Throughout the process, we received regular updates on the progress of the repairs, which gave us peace of mind. The team was transparent about the work needed and ensured we were comfortable with all decisions before proceeding. The quality of the work was exceptional. Our car looks as good as new, and you can't even tell there was any damage in the first place. The attention to detail was evident in every aspect of the repair. In addition to the top-notch workmanship, the customer service at Vermette was outstanding. They went above and beyond to ensure our experience was positive, even completing a complimentary car wash inside and out before we picked up our vehicle. I highly recommend Vermette Auto Body to anyone in need of autobody repairs. They combine expertise with excellent customer care, making the entire process smooth and stress-free. Thank you to the entire team for the fantastic service! read more

My '97 buick lesabre needed a good cleaning and I didn't know where to take it. I have driven by Vermette Auto Body and heard that they do detailing, so I decided to stop in and give it a shot. I dropped by car off at 10 AM and it was ready for me a few hours later. I had gone in specifically for them to clean the inside of my car. What a great job they did!! I cart my 9 year old pug around quite often, and her hair gets all over my cloth seats. My car reeked of dog! After I got my car back, all the hair was gone and it smelled so fresh, like a dog had never been in there. Before, my seats and my rugs were a nasty shade of brown, along with other stains, and when I got my car back the upholstery was tan again! Just like my car was brand new. The boys at the shop did an excellent job taking care of my car. Every nook and cranny was cleaned. I almost didn't even recognize it. If your car needs repair work or cleaning, my suggestion is to go to Vermette Auto Body. They are an excellent buisness with hard workers. A+ in my book. Thanks Vermette Auto Body!! read more

I've had two occasions to have body work done on my 2016 Toyota 4Runner at Vermette. Both times they absolutely exceeded by far all my expectations and the experiences I've had with other body shops. On one occasion the cause of damage was another driver's fault. There was major front end damage to my car. Not only did the staff at Vermette put the car back together as new, they acted as point man in dealing with the other driver's insurance company AND they handled all aspects of my procuring a rental car for the time my car was out of service to me. That rental was a brand new Cadillac Escalade! The other occasion of damage was my own darn fault! And again, they handled all with outstanding workmanship, and excellent customer relations. They even cleaned up the INSIDE of the car! And I travel often with a dog! The folks at Vermette also gave this unmatched attention to my wife's car when she had a mishap. I highly recommend this shop for any auto body issues. Thanks to all the folks at Vermette Gary H. Feeding Hills, MA read more

I brought my car to Vermette for repair, following a recommendation. Even a friend and owner of an Avis car rental agency in West Springfield commented to me that he had heard they (Vermette) had a reputation for doing outstanding work. I'm very pleased with the outcome of the work that they performed. In addition to replacing the front end, a small 1" x 1/2" nick in the hood was refinished, but they went one step further. In repairing the hood nick, they needed to remove the clear plastic that I had applied 14 years ago (to keep the hood and entire front end free of road sand pits). A family member inflicted a small dent, and the hood got hit by a rock on RT 90, both of which were removed. Each November for the past 14 years, I clay bar, polish the paint (with a specific red color paint polish), and applied two coats of premium car wax. Hand buff only, a six-hour labor of love. In one of the pictures, you can see the number 10 reflected in the paint by the measuring tape. When I detail the vehicle's black trim, it looks stunning. read more

I cannot recommend Vermette highly enough! I was worried about the repairs and the quality of work, but they exceeded every expectation I had. The staff was super friendly, knowledgeable, and took the time to walk me through the entire repair process.What really impressed me was their attention to detail and commitment to getting my car back to its original condition - they didn't just fix the obvious damage; they took the time to address every little issue. The quality of the repair work is absolutely top-notch. When I got my car back, it looked brand new! They not only restored the body to perfection, but also cleaned the interior and detailed everything. It felt like a whole new car inside and out. My car looks better now than when I purchased it from the dealership! If you're looking for an auto body shop that's reliable, professional, and genuinely cares about their customers, Vermette's is the place to go. They made a stressful situation so much easier, and I'm beyond grateful for the fantastic service I received! read more

I am the second person in my family to have service done by Vermette, and I have to say this crew delivers on all fronts. Within minutes of setting up my car for an appointment with Liberty Mutual, they called and were super thorough and helpful. I have a pretty busy schedule as a local musician who works an office 8-5, and they were very accommodating to my time restraints. Going in for the first time was a far cry from any corporate owned shops, and I felt right at home. Steve and his team were super friendly, helpful, and efficient; I was in and out in about 20 minutes, and this was the case for each of the 3 times I needed to stop in. They went above and beyond on my bumper repair, and my car looked as new as the day I bought it when I picked it back up. Easily the best shop in Western Mass, which they have proven to my family twice now. I will be recommending their services to everyone I know, and I hope to see their business flourish now and in the years to come. Thank you Vermette! read more

I cannot speak highly enough of my experience at Vermette Auto Body. I needed a dent repaired on my car and I knew as soon as I called Vermette, this was definitely the place to take my car. The customer service is amazing!! They got me in for an appointment within just a couple days of my call. Even better, they provided me with a rental car and had it waiting there for me which made it so very convenient. They did amazing work and my car looks perfect now! They went above and beyond and returned my car to me waxed and looking like new. I would highly recommend Vermette to anyone looking to have auto body work done on their vehicle. It is not easy to find a place that is willing to go that extra mile, but Vermette Auto Body definitely does!! read more

I would highly recommend Vermette Auto Body for repairs. The people are personable and very friendly. Service was very efficient from the appraisal to the actual repair. Everything was explained and addressed that I needed. The repair was estimated to take a month and they completed it in 3 and a half weeks, so I was pleasantly surprised with the call to pick it up earlier than I anticipated. When I picked it up, they went over the repairs and had the car completely cleaned and detailed! It was great, I drove away with the new car smell and it was beautiful-and it looked great!!! Again, pleasantly surprised! I give them a 5 star review to be sure! Sincerely, Joe B read more

We have used this place previously for some major damage on our Sante Fe, excellent results that time, so we came back after the same car got rear-ended,, again. Glad we did, they did another great job of repairing, matching color, and overall excellent service. Definitely recommend anyone who needs Any kind of body work in the entire Springfield area. You will be glad you did. Great knowledge of both repairing, and also of working with the insurance company. They also got us a loaner from Enterprise. Very personable, caring, and understanding when it come to dealing with customers. Again, THIS IS THE PLACE to go. Thank you, Charlie P. from Agawam read more

I brought my car to Vermette to repair my bumper after it was hit in a parking lot. I was shopping around, and they gave me an unbeatable price compared to other shops in the area. They offer no hassle, free estimates. Steve was great to work with, always pleasant, and walked me through exactly what needed to be done to make the repair. The result was perfect, like nothing ever happened! And as another reviewer stated, I was pleasantly surprised to find a nice clean car, inside and out, when I picked up! I would definitely return and recommend them to anyone looking for a trustworthy body shop that does amazing work. read more

My mom just recently had her car hit in a restaurant parking lot. Luckily, the person came in to own up to it. we exchanged insurance info. I called Vermette and they were awesome from start to finish. My mom was very upset and made frequent calls for any updates, we were all just waiting for the insurance adjuster for the estimate. Each and every call, they reassured her she was in good hands, and she was. The car is finished, looks great, paint matches beautifully. Best of all my mom can sleep peacefully now. Thank you to both Steve and John for excellent customer service and quality workmanship. read more

I am very, very happy with the work Vermette auto body preformed on my truck. It was extremely professional, and hassle free. My truck looks better now than it did when I bought it! Let me explain, a deer happened to run across the road, and well you can imagine the rest. I called my insurance company and they got me in touch with Vermette Auto Body which, I heard of through family and happily accepted. When I got my truck back it was ready on time and in pristine condition. They even cleaned the interior of my vehicle to make sure no contaminants would get on the paint! 5 stars for me!!!!! read more

I recently have my car repaired and got excellent service. I am so pleased with the quality of the work and how my car looks after the repair. The staff was very friendly and helpful. I told them the car would need to be towed and they arranged it for me and took care of the paperwork with the insurance company. I have had work done there before and they continue to provide outstanding service. When I picked up the car the interior had been vacuumed and the windows had been cleaned. It was great to drive away in nice clean car. They make the extra effort to it done right, true craftsmen. read more

I was involved in a colllision on 9/14 and my vehicle had quite a bit of damage. Happens to all of us, but my daughter is getting married 9/25 and I was worried I would have to drive my husband's crappy old truck to the wedding ...Steve and the folks at Vermette not only dealt with a frantic mother of the bride, they dealt with the insurance company, and fixed my vehicle in record time. It looks better than the day I bought it, and I'm so pleased. I would recommend them to anyone without thinking twice - great service, great work, great people! read more

We recently brought our car to Vermette to have a bumper replaced after an accident. Vermette was willing to work with our tight schedule and get us in. They were very professional and courteous, calling to give us a progress report on the work being done. During the repairs, the insurance had to be contacted, and Vermette was great during the process. When we picked up the car, it was the cleanest its been in years, inside and out! That was a great, unexpected surprise! Highly recommended! read more

After my car accident I was nervous because I thought my 2016 Mercedes C300 would never be the same. This Business not only proved me wrong ,but they went above and beyond making the car better than when it was on the showroom floor. If you need an auto body shop then come here because they'll take care of you like family and do an amazing job.Not to mention they get things done in a time frame that would make you question time itself. -Thank you Guy , Anatoliy S. read more

My experience at Vermette Auto Body was exceptional, superb customer service and timely communication through every step of the process, and excellent job on the collision repair with OEM parts. My car looks like brand new and I couldn't be more pleased. The Shop Manager, Steve Spencer, was superb, very knowledgeable, efficient and pleasant to deal with, making the entire process simple and hassle free. I can't recommend Vermette highly enough. read more

Completely amazed by the job that they do! I had a minor collision that caused some dents and some scrapes on the passenger side of my 2018 dodge journey. When I got my car back not only did the outside look brand new but the inside was spotless as well. They work quickly but get the job done right. I would highly recommend Vermette Auto Body to anyone that needs work done and should I need it again I know that I would gladly come back here. read more

We brought our car to Vermette after damaging the front bumper. They worked with our insurance and repaired it in a timely and professional manner. My wife and I were thrilled that they used original replacement parts, and were thorough in making sure the job was done right. The car was clean inside and out when we got it back, and looking better than ever! Would definitely recommend this business. You won't be disappointed! Charles S. read more