The overall customer service is HORRIBLE. They don't answer the phone, they don't respond to emails, and when they finally do, they are very unprofessional. Unfortunately, the ONLY POSITIVE experience I had was with Ms. Yaretzy Quintana, who truly knows how to do her job. She helped me after I had to request a document more than 4 times over the course of a month, and THANKS TO HER, I finally got it resolved. I can only give 5 stars to Ms. Yaretzy Quintana, as the rest of the service leaves much to be desired. read more

Seriously so tired of this place and they don't help you, referred to online which is just a joke read more

Veros Credit - Just to prove this is still on my credit n they refuse to take it off n I've disputed it over a dozen times - Financial Services Near Me - Santa Ana, California

I wish there was a level less than 1 star here! I only have until next March and my car will be paid off. I was thinking about trading the car in since I just despise these people, but my payoff is $2,000 more than the payments add up to, so I asked for a breakdown and the difference between the remainder of payments adds up to $2,000 in fees!!!! As if the 15.5% rate wasn't enough, they add crazy amounts of fees. I will be looking into this with my attorney as I don't recall reviewing any disclosures about additional and random fees. read more

I will never in my life do business with Veros again. 3 years i never missed a payment, never paid late, even paid loan off early. The worst experience of my life trying to get my pink slip. Over a 3 month process already. Still waiting. Such unprofessionalism from a financial institution is very bothersome. read more

absolutely the worst car finance company ever. I have built up my credit. The dealership paid payoff my car when I traded it in . I got a bill in the mail saying there was still $16.83 to pay on the loan and I asked told me because the dealership paid off the loan a day and a half after my due date and they charged me worth of is so ridiculous when I paid over 20 something thousand dollars for this vehicle that you're gonna put $16.83 on my credit dare you. And when I paid the had to call you to get a letter saying the car was paid told me I still $.13. Who does is so ridiculous and you wouldn't allow me to pay the $.13 because it was less than $10 if that's the case take it off. I'm file a complaint with the Better Business Bureau because this is ridiculous. Their website never worked and you couldn't go on it and get your balance. Who's been in business as long as they claim and still have portal issues. Do waste your money. If you go to a dealership and they recommend them, run! That means the dealership is horrible and so is the finance company. I don't know how these people have not had their license revoked. Horrible business practices just the worst company I've ever used in my life when it comes to financing. Heed the warning. RUNNNNNNNN! read more

Veros Credit does not know what the left hand is doing with the right hand. From the customer service department, insurance and thru to claims. Neither department knows what the other department is telling the client. read more

Absolutely horrible worst customer service. They keep no records of anything they do. they've been bugging me about insurance paperwork that I sent him about four times only to get a phone call six months later just to have them tell me they never got it so I had to do my own homework to let him know that we sent it a while ago now they're calling me again saying they never got an updated one when I have no emails nothing stating that they were requesting that then they feel like it's OK to just go ahead and charge me for the insurance they put on which if they would've actually worked like they're supposed to they would've known I've had insurance this whole time. The representative helping me was a complete idiot and couldn't answer any of the questions I was asking. They need to hire people that actually know what they're doing not just they're twiddling their fingers. This place is a joke is business is a joke and whoever owns it should be ashamed. I wish I can give them negative stars cause I think they would hit a home run with it and then now that I look at the reviews makes me laugh even more. read more

I am going to sue you guys please DONT DO IT DONT DO IT PLEASE DONT DO IT THE APR is very high , you never going to finish your loan , estafan à la gente con el dealer son aliados cuidado gente me vendieron un carro que ala semana no sirvio se calentó el motor y cuando lo quise entregar al dealer me dijieron que tengo que jalar con el banco y cuando les dije se hicieron como que no sabían nada y que ya no podía cambiar de carro por que ellos no tienen nada que ver , y me envían de nuevo con el dealer que según se iban hacer cargo de las reparaciones pero con el tiempo se descompuso de los catalizadores ni el año dure con el carro y luego siempre le prendían la check engine y ya el dealer me dijo muchas mentiras que con la aseguranza y así que lo llevara a una shop y cuando lo hice la aseguranza no cubria nada ni la garantia ni nada chale arruinaron mi crédito todo por qué no pude hacer los pagos por todo el dinero que le metí de mi bolsa y ya entregué el carro y lo van a meter ala subasta y lo que según lo vendan lo que quede de la deuda yo lo tendré que pagar jajajaja tú cres puro SCAM DONT DO IT NO LO HAGAS . read more

I was on hold on the line only to be answered upon, and then immediately hung up on! For the money they're making one would guess they have professional representatives! read more

Paid off our car and it's been over 2 months now, haven't seen it updated on my credit report and also the have not sent out my title slip. They give me the runaround every time I call. Kyle is weird and totally shady. DO NOT FINANCE FROM THESE PEOPLE! THERES so many other credible finance companies out there. They might be cheap, they might try and "work out a deal "with you but they have a hard time keeping their end of their promises. read more

Predatory practices and a tricky website. They charge late fees even when the automatic payments are set up. They charge exorbitant interest, all the while making it as difficult for you as they can to pay off your vehicle early. Customer service are trained to avoid responsibility. Avoid at all costs! They charged me late fees for a year totaling over 1200$ when they themselves set up the automatic payments that went through every time without a hitch on my end! read more

Well, except anybody just so they can harass you daily and threaten to repo your car less than 30 days after owing just so they can pick your car up and sell it to an auction. It's a Ponzi scam. DO NOT WAIST YOUR TIME AND MONEY read more

They are extremely unprofessional. They will yell at you on the phone and demand payment even when you tell them that you have situations happening. Put you on hold for over 10 minutes only to tell you that you cant make payment arrangements and then to surrender the vehicle or make a payment. I have never been so disrespected by ANY company like this. read more

This company is full of EVIL! They literally repoed my car after being behind on my payment one month! Every single representative is heartless and tries to degrade you because you are facing financial hardships. I've had the car 4 years and they wait until I'm almost done paying for it to take it. I actually thought this was a decent company that's until I start facing financial issues during Covid. I paid 963 last Thursday and I still don't have my car back. They said it takes 3-5 b read more

Worse customer service ever!! But to charge they'll call you at 8:00am on the dot. Trying to get my car back has been the worse!!!! It's been 2 days and they are just giving me the run around that a email was not received correctly, their manager isn't there ect. They asked I call back I did agent then heard it me and hangs up I call back again now mad and she all of a sudden busy again! All the agent that answer you can hardly understand them. Car note is paid the same energy they have to keep calling you the same energy they should have to give you answers. I should have to spend a full 2 days calling back to back. If I could give them no stars u would. read more

RIDICULOUS! Wish I could leave negative stars. I had a loan on a vehicle with them. I made regular payments. Then I traded that car in to a dealership for a new car. The dealership had a SLIGHT delay in getting the financing from the new lender but they let Veros know that they would be paying the loan in FULL, within just a few days. Veros ignored all of this, continued to call and harass me and then put the car out for repo! Its absurd. They refused to listen to the dealership, lied and said they talked to the finance person (they did not). AVOID THEM AT ALL COSTS. read more

Fucking awful! First chance I get to refinance I'm gone! greeedy rude mf! HARRASS you when payment is due, but never available to answer questions read more

This place is a joke !!! they try and keep money that is not theres, They are like all corporate crooks, I repaired a vehicle for one of there customers and they hold the insurance Company Money Hostage !!!! and do not pay it to the company it is owed too and then say its because you did not follow up, What a sham outfit they Run..... read more

This company does LIE a lot . They took $800 from me more than I owed to avoid repoed and then repossessed my car 4 days later. Mind you the people on the office not only LIE, but they PRETEND to not understand you and she INTENTIONALLY made false notes on my account and when I mentioned that I was observing a particular holiday they made antiyewish comments and things about "I need JC and JC" and intentionally lied so that I could some how be caught off guard but my intuition was strong with this one so I over paid and dotted my I's because they're snakes.. So glad this case is SO easy because by the grace of Gd I'm getting compensated whether they like it or not. Not only do I feel like they intentionally tried to sabotage me for my belief system but the comments made it EVEN WORSE. They made those comments AFTER MY CAR WAS ALREADY GONE. read more

Looking for an attorney, had two company trucks stolen. One financed through this company,never late on a payment for 4 years. Insurance mailed them check for payoff amount, they cashed. Now I'm being harassed daily for an additional 4k+ . Have all receipts @cbsnews @foxnews @nbcnews @bbb read more

I'm not sure how you all can celebrate the corruption by your agency. The President or manager of this company if they can please call me. I'm in the process of hiring an attorney because what you have done as a company has no name. I pray the public learns about the nightmares if they get a loan through veros credit. It can literally destroy a life. I encourage every member of the public to read yelp reviews if they plan to sign up under your company. A manager did not take any of my call and refused to speak to me after several attempts I made. I had followed all protocol and submitted the proof of authorization to speak on behalf of my Son who is hospitalized. I sent everything with enough advanced notice yet everyone gave me the run around plus your lease company decided to repossess my son vehicle from the tow yard at day 9 when the insurance company showed up to pick up the vehicle to take it to fix to the shop your company had already taken the car and repossessed it all because Veros company thought the insurance company was not going to pick it up. The insurance agent was never left a message by any of veros credit agents. Now you will put a 10 year hit on my Sons credit even though he has not missed one single payment. And you basically say that's our problem to handle with the credit bureaus. I have proof I contacted your company with plenty advanced notice but none of you cared. Finally , a person spoke to me today but by then the car had already been repossessed (it felt like a set up). My Son is still in the hospital and you are all so inflexible just citing contracts when we all know your agency reacted abruptly. read more

Finally after years of going back and forth on an auto loan that was fraudulent and with the highest interest rate that they could off the horrible finance company fell off my credit file after they illegally repossessed my car after my payments were caught up and all was agreed. There is a reason why they have such a low rating . AVOID THEM LIKE THE PLAGUE. HORRIBLE FINANCE COMPANY. I TRULY HOPE THEY LOST A TON OF MONEY AFTER LYING TO ME ! read more

Real easy to deal with, personable helpful. He helped me finance my truck which was really helpful. And they help me get the lowest rate and a lower came in out of everyone else. read more

Very happy with my car loan...they are fair And experienced. I am happy with everything!

They were very helpful with me and help me to get qualified.. I'm really happy with them and hope to continue to work with them.. if any of you out there need help contact them no lie.. thank you guys!!!.. read more

This company is a crook. I contacted the finance company and requested that they take my monthly payment for my vehicle from a new account due to my old account was compromised. They ended up trying to take out the payment from the old bank account on file therefore the payment was not successful. They ended up repossessing my car for being late two days. When I tried to explain the situation to the manager Sandra Lopez, she said she will need to call me back for the amount due to get back my vehicle. She refused to take in consideration that it was her fault that she ran my payment through my old account when in fact I specified that I need it to be taken out of the new account. It took her about two weeks to get back to me as I was getting the run around. In short her response was that I can not reinstate the loan and my only option was to redeem the vehicle which was to pay for the entire loan amount!!! That was an amount of $280k. I put 75k down payment and they took it for it being two days late. I have proof of all correspondence that pertained to my account and the events that took place. They also had my vehicle up for sale at the same dealership where I bought the vehicle at Euro Auto in OC less than 15 days from the time they took my vehicle. I'm filing a class action lawsuit if anyone has any issues with this bank please email me asimoventure@gmail.com. read more

Absolutely would never use this place again , always quick to blow your phone up when it's time to pay but never willing to help out with issues. I had 100% payments on time never late nor missed one. Unfortunately I was rear ended and my car was totaled , while I was dealing with the claim I still made my payments but as soon as Veros was notified of the accident they marked my car as a "REPOSSESSION" even with proof of payment! My credit got hit hard over something that was false and when I reached out to customer service at Veros credit explaining what happen with proof of payment and police report they pretty much said it's not their fault and brushed me off then told me they can't do anything on their part & I have to reach out to the credit bureau and it was a HASSLE. This place is just all about money . read more

These guys are complete crooks and i would not recomend to anyone. I had a truck that was totaled and my insurance and gap insurance paid them back and they are trying to say i still owe money and refuse to take it off my credit report when i have proof read more

This company would be negative stars if Yelp allowed negative stars. When will yelp allow negative stars ? At least negative 1.. The management staff at Veros is awful after Albert left company few years ago. The supervisors are idiots who talked down to employees and customers. Refinance within your local credit union or bank after you make 8 to 12 payments or go online to find a five star auto loan refinance company. You will save lots of money and many refinance options are available. read more

High interest rate, high monthly rate. Doesn't want to work with me. Continuously calls daily like ten times a day. Even though I already talk to them. Unhelpful and even calls me work. Had to apologize to my work for job interruption. read more

This bank called Veros credit Dept. #RT112 MAIL. Box 509014 San Diego, CA 92150-9014 is a complete scam, they towed our car today 02-10-23 for a debt of $700, they took $500 for the tow truck and then they called that they forgot to charge $175 for the tow truck platform. No one sure reports them and they are a total scam. They don't respect, they are total abusers and thieves. read more

I owed a payment for veros credit in with the amount of $1384, I charged late fees, repos, gas for the tow truck, etc and paid towards the credit I owed with the amount of $1000 dollars, that was all I had at the time, and I needed to get my car back to get to work. I'm a single father trying to make ends meet. It took 5 days for them to drop the car which took from the days I had to work. And when I finally make the call to pick up the car they told me I owe them a cashiers check for $290. I would not suggest or refer anybody to use veros credit. read more

Very poor customer services skills you don't talk to the customer like you on the street or In a rude way. People have problem in they life and if they call to let know what's up. And the company will call you 9x a day to talk about your problem. Then they Threaten you about your account calling and reporting being Threaten by they rep or he called his self the Manager. I have two different contract on my car. Time to get my report on. read more

I had a great experience with Veros Credit, we had a vehicle with them before that sadly was in a bad accident and got total loss. We went back to getting another car and of course we had to make sure it was Veros Credit again. So if you are doubting what finance company to go with just know Veros Credit will always have your back. read more

Very much appreciated to Veros credit for the approval! Looking to refinance asap! Thank you!

Exelente financiamiento bajo interés buen servicio muy recomendable porsentages muy bajos

False advertising Deceptive practices Unfair and abusive lending practices In 2019, the CFPB issued a consent order to Vero Credit requiring the company to pay $1.5 million in consumer redress and to make changes to its business practices. The order found that Vero Credit had engaged in a number of unfair and deceptive practices, including: Making false and misleading statements about its products and services Charging excessive fees Failing to provide consumers with accurate information about their loans The FTC has also filed a lawsuit against Vero Credit alleging that the company violated the Truth in Lending Act and the Fair Debt Collection Practices Act. The lawsuit alleges that Vero Credit made false and misleading statements about its loans, and that it harassed and threatened consumers who were unable to repay their loans. read more

Horrible company they are scammer. STAY FAR AWAY FROM THIS COMPANY!!! Very Rude & down right disrespectfu. I've had to hang up on them several times. They blow your phone up just one day after your due date. A rip off!!! read more

Avoid this credit company!!! Been going back and forth with Veros about my insurance. I'm getting charged extra for a fake insurance they gave my car which isn't even dmv approved. read more

If I could give no stars that would be better. I cannot believe the customer service or lack thereof that I get from Veros Credit. Any time I actually speak to someone, everyone is extremely rude. I was unemployed during the pandemic and again like other people have mentioned I was repo'd in the craziest way. They took my car the first time after only 14 days and then tried again 31days past due (due to losing my job during COVID) and then it was parked at a random house. The same low jack they used to come get my car I used to find it parked at a random residential house in Ontario. Because I found my car at a shady place the first time and filed a police report, I was repo'd again with a payment arrangement in place and then got charged crazy storage fees. I also understand that its their job to collect payment but not once is it ever okay to disrespect people, be condescending, interrogate a person about "why I can't just borrow the money to make my car payment"; the insults are absolutely insane and when you ask the representative why they are speaking to you that way they say, "well you should have paid your bills". I never have experienced such crazy behavior. Any time I have asked to speak to a supervisor no matter what time of day it is, I am always told there is no one available. This entire finance company acts like just because don't have good credit its okay to treat people subhuman. Its never okay to treat people like that and every agent expect maybe 2 that I have spoken to in the last almost 2 years have been this way. It is very disheartening to even know there are times that I might have to call Veros Credit and speak to someone. I mentioned that I would be conducting all of my business online after having several disrespectful agents. And come to find out shortly after my online account was locked; forcing me to have to call in every time to make any payments. I finally begged enough to get my account reopened to use online. read more