They stole my $999 deposit and tried to up the car price $3000 after they made the agreement and got the $999. I said no.... Of course. Had to report them to the DMV and other agencies being this is illegal. read more

No haggle or misrepresentation. Was in and out in an hour. Even brought the truck I purchased back in from San Diego. read more

Sterling Imports - Truck purchased. - Car Dealers Near Me - Fullerton, California

Traded my car at this dealership. Prices and process was very smooth. Superb customer service. If you're searching for a used vehicle, I would recommend going to this place first. read more

I enjoy shopping at used car dealerships because it's the best experience and customer service you can get, said no one, ever. I was dreading having to purchase a used car for my son, but since he earned his driver license and was graduating from High School, I thought a nice used car would be a good present for him. After talking to him about various choices (pickup truck, small SUV, Tesla, Jeep?) we decided that a used Lexus IS convertible would be a fun yet reliable car for him. I went to look for them at a few other dealerships, and they were in such horrible condition! Wasting time driving all over the county, to see that they were full of pet hair, dirt, banged up wheels, and deep scratches in the paint. About ready to give up, I saw an ad for an IS 250C at Sterling Imports LTD in Santa Ana. When I called them, Christian Gomez answered the phone. He sounded polite, and I drove over to see the car. It was in great shape, but needed to have the rear seat leather reconditioned. Once that was completed, Christian drove the car over to an auto shop of my choice, and I paid for a pre-purchase inspection. The PPI showed that the right rear tire pressure monitor had failed, but other than that the car was in great condition. Christian then took the car to get the tire pressure monitor replaced. I went to the bank, had a cashier's check made up for the full purchase price, came back to sign some paperwork, and we now own a Lexus IS 250C for my son. Working with Christian was great, since he kept me up-to-date on the status of the car the whole time. In addition to this constant contact, he also showed compassion and understanding when I had scheduling issues, and he was able to work around my needs. Not exactly something I expect from a used car salesman. I was pleasantly surprised by how well this transaction went, and while I may never actually enjoy shopping at a used car dealership, I can say that my experience with Sterling Imports LTD and with Christian Gomez was very good. read more

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Sadly my car started having problems & walked in having no clue on what type of car I wanted, just knew I needed something something reliable. Tony stepped in and thanks to how knowledgeable he was, he was able to find the right fit for me and my family. I feel safe and secure again & my kids enjoy the new space! Thanks so much! read more

Very helpful service, and it was easy! Tony and the rest of the team were able to get me approved when other dealerships were not able to. I love my new car! read more

I was thoroughly impressed with the staff and service my wife and I received at Sterling Imports. All of our questions and concerns were answered and met, thank you Adrian! read more

They were great and straight to the point. We came in with expectations and everything went smooth! Thank you

Shout out to my guy Christian for helping me buy my Jeep! The man knows about cars and is a great sales specialist also shout out to Manager Micheal for the sale and great deal. These guys work with u like no other dealership. If u need a car fast and easy with NO BS checkout sterling imports! You can't go wrong. Thanks again sterling fam I am very happy with my car 100% read more

My husband and I found a car online through Car Gurus to replace our old, much loved Ford Flex. We had a fixed budget and wanted to get something that would be a solid used car, with lower mileage within that budget. So we went to Sterling Imports to look at this car. Jose Garcia met us with such enthusiasm. I thought, "Oh boy! Used Car Salesman will tell us anything to sell a car". However, Jose Garcia was any thing but, "Used Car Salesman". He was a great salesman and also a very nice man. He treated us with kindness. Jose let us test drive the car and look though the car from top to bottom, end to end. We need a couple of fixes before we would buy this car. It was a fairly easy process. Long, but simple. All of the sales people were nice and attentive. We ended up with a wonderful Lincoln MKT. We highly recommend Sterling Imports. Ask for Jose Garcia!! read more

Sterling Imports - 2010 Lincoln MKT - Car Dealers Near Me - Fullerton, California

After coming to Sterling Imports to see what cars they had, I saw the 2015 Honda Accord and knew instantly it was for me. I was a little hesitant about going through a dealership and being charged an arm and leg for unnecessary fees, but that's the opposite of what I experienced!! Christian was quite helpful and friendly from the start. He answered every question and showed me a full detailed CarFax report on the Honda. He kept communication with my boyfriend and I in the process of getting my Honda. I appreciate the help from Christian and Alex in finances to get the car I've been waiting for! read more

Sterling Imports - Honda Accord EX-L - Car Dealers Near Me - Fullerton, California

I was browsing through the internet for a new, used car for my husband. The make at year didn't matter. I was just looking for a well maintained car that will last us for a few years. I initially inquired about a Dodge Journey and within the hour I got a phone call back. Christian Gomez helped us throughout the whole process and showed us other options within my budget and fit what I was looking for. We ended up going for a different vehicle than what we initially inquired about. Service, accommodation, options of vehicles, and price were all great! I will say that one thing that they could have gone over again is to maybe go over again some of the features the vehicles has when the client has purchased it. Although I like to dabble with the car and explore its features, it would have been nice to have begin a 2nd quick rundown. read more

The employees here do not wear masks. During the test drive, the employee took off the mask and there were multiple occasions where I had to tell them to put it back on. The people in the office did not wear masks as well. I understand that having a mask on is not comfortable, but when you are dealing with customers, it's necessary to keep your guests safe. It also doesn't help that I've heard bad things from this dealership as is, despite them being in business since the 90s (according to the employee there). read more

Found a car online went to check it out and had an amazing experience. Went in person to see if the car was still available and as soon as I laid eyes on the car I was greeted by Jose. He did an outstanding job of providing me with all the information that I had questions about and more. I was really comfortable at this dealership which I didn't take lightly at all. Jose allowed me to test drive the car and I did just that! He knew his stuff as well as we discussed the car's engine. At this point I knew I wanted to leave same day with the car. Jose introduced me to Alex and we began to discuss getting a deal done. Alex did a great job, very business savvy, of crunching numbers with me and giving me information regarding time frames and waiting periods that would take place. Alex broke everything down in a way where it was easy for me to green light the deal. 4 weeks later and everything paperwork wise that was discussed came true. I received my permanent plates in the mail along with my registration and tags. This was one of the most well kept and respectable dealerships I've ever encountered; I wouldn't hesitate to do business with them in the future! Also the staff here were amazing. Francisco (I believe his name was) also had bonus information about the car which was dope! I could tell he was in his purpose loving his job and being very informative much like Jose and Alex! The culture and professionalism at this dealership was through the roof, they weren't hiding any information and allowed me to thoroughly inspect the vehicle before any negotiation took place. 10 out of 10 experience! read more

Sterling Imports - Car Dealers Near Me - Fullerton, California

This place is no good, they lie and all there cars are right off an auction without being serviced or checked. Don't trust and buy, they are trying to make a quick sale. read more

Great service, process went smoothly. Jay was very helpful in assisting. Happy with my purchase read more

Sterling Imports - Car Dealers Near Me - Fullerton, California

ENGLISH: What a nightmare. The 2017 car I bought from them was terrific for 10 days and 88 miles, and then it was undriveable. Do not believe their written warranty. The salesmen are sincerely nice and friendly, but they have no power to help after you have bought. ESPAÑOL: Qué pesadilla. El auto 2017 que les compré estuvo fantástico durante 10 días y 88 millas, y luego no se pudo conducir. No crea en su garantía escrita. Los vendedores son sinceramente amables y amigables, pero no tienen poder para ayudar después de haber comprado. read more

**BUYER BEWARE** DO NOT GO HERE THEY SOLD ME A LEMON! My car broke down four days after buying it on the side of the highway, they did things to my car without informing me I only found out later that they changed my entire engine when I called the warranty company and then I found out my steering can go out at any minute and my life has been at risk and that of others on the road. I gave the car back to them three separate times and they gave it back to me broken each time. They never fixed the long term issues that were already there they just gave it back broken and lied about it and they lied about the contract. These people are bad you do not want to do business with them they will screw you over for a penny. read more

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My experience with this dealership started out really great with Mark, who went out if his way to pick me up from the train station so I could drive my 2013 Toyota Highlander home. However, before I could even get the vehicle registered in my name and make the first payment towards my loan, I had to spend over a thousand dollars to repair the leaking front axle!! They took so long to process my paperwork that their 30-Day Warranty had already expired. Mike the GM gave me the run around, avoided my calls, then once I told him the work was being done, he offered to fix it for me at a his discounted price, after the fact. read more

Sterling Imports - This is my leaking front axle that cost me over $1000 to repair before I even had a chance to register the car in my name! - Car Dealers Near Me - Fullerton, California

Went in to see a Toyota 86. When I called in I spoke to Jose who at first didn't even know what the vehicle was. I asked if the car was at a set price or would they work with me on the price he said they could figure something out to come in and see the vehicle. I got there and noticed multiple scratches and a whole chunk missing from the bumper the wing was extremely scratched up when we went to talk about pricing he said that the car was in perfect condition and because of that they can't discount it. I pointed out all the issues and he said the car was listed for 25k but the brought it down to 23k when I pointed out that on multiple websites it shows they listed the car too high he brought the price down 500 dollars and demanded I run credit to get a price. I told him I wasn't interested in running credit till I had a rough idea of monthly payment he went on to tell me the rough idea of payment for the vehicle was 667 a month for 60 months. That equals more than 40k for a 23k car when I asked him to show me his math he told me I was just there to argue and told me I could leave if I didn't like the price. I left and I have to say don't ever go here. They tried to charge 40k for a car they had listed for 23k and refused to show any of the details for the numbers. Don't get ripped off there are plenty of other dealerships to go to. read more

Jasmine at Sterling imports helped me out & made it such a great and easy experience overall. Would definitely recommend for customer service, quality assurance & quick responses & help with the whole process. I'm so happy with my car and would definitely do business here again as well as recommend to friends and family to shop here! Thank you again Jasmine! read more

I called the dealership and spoke to Alex and informed him of the problem and he said that he was sorry and to bring back the car tomorrow because the mechanic was gone for day. It took me a while to go back because I live a Waze laway. By the time I was ready my car started having problems with the starter. This time when called back I talked to Mike and he said bring the car and they take care of it. I took the car back and they fixed everything. ALEX AND MIKE ARE GREAT. THEY CARE ABOUT THEIR CUSTOMERS AND I AM 100% SATISFIED.LL I will definitely recommend this dealership every one I know. read more

Came here on June 19th 2023 to test drive a truck. Kevin said I couldn't put down a $100 deposit on the truck so I called the next day asking if it was still available. He said yes and we agreed to meet the next morning on Wednesday June 21st after I got my letter from the bank.. when I came in he said someone put a deposit on the truck so I couldn't get it. This was a huge waste of time for me and also extremely unprofessional. I would not recommend this place. read more

I do not think you could ask for a better experience buying a car.The prices are already fair, there are no hidden charges, and you are able to buy an extended warranty at a good price. These cars are kept so nice it was easy to forget I was buying a used one. No pressure, but there was always someone there to answer my questions. I was even able to test drive my car alone which was such a nice experience because I was able to really get acquainted with the car. I did notice how careful they are due to COVID. Everyone always had masks on, and the purchase was done in a fast/safe manner. If your interested in buying a used car you will learn a lot from this place. read more

These folks are fantastic! Jazmin in sales was quick to respond to my inquiry and was attentive throughout the car buying process (without being pushy). Irene in finance took care of everything and was very easy to work with. Very pleased with the whole experience! read more

I can not tell you how much I recommend this dealership! I found a Traverse on Cargurus that I liked located at Sterling Imports LTD. Jazmin reached out to me promptly. I hate talking on the phone and she was respectful of my weird phobia lol. Her customer service skills are top notch! She is professional yet personable, kind and caring. She really goes above and beyond for her customers. I had so much anxiety and worry leading up to this purchase and it was all for nothing because of Jazmin (as well as the finance manager Alex!!) They both listened to my concerns and were beyond helpful. There was not one ounce of pressure ever. The whole deal was smooth and stress free. Their vehicles are all beautiful and lots to choose from. I highly recommend you go check them out. Make sure you ask for Jazmin. Big hugs to Jazz and Alex! read more

I bought a car from Jazmin a couple weeks ago and I am very satisfied with this dealership and purchase. This vehicle was fairly priced AND this dealership has NO dealer fees!!! I would absolutely come here again. read more

Bought a 2012 Ford Mustang from Alex. Had a pleasant experience and I'm very happy with my new wheels. read more

Sterling Imports - Car Dealers Near Me - Fullerton, California

Thankfully we found Sterling Imports on Harbor Bl. in Santa Ana! We have been shopping for a used Mercedes Sprinter van and got a major runaround from a used dealership in Fontana. When we saw the ad from Sterling we called and a polite young man named Alexis answered the phone and answered all of our questions, he said he was there until 6:30 and that he would wait for us. We had literally spent four hours getting jerked around from the previous dealership, so when we met Alexis after we were aggravated , we were tired , hungry and spent. We were very direct with Alexis and explained that we weren't to be messed with. Alexis was so helpful ! He was knowledgeable , kind and he listened to our needs. Within an hour a deal was made. I highly recommend Sterling Imports when looking for your next vehicle. read more

Jose was a wonderful person to work with!! He was very knowledgeable and helpful through the process. I had a pretty strict budget, but Jose helped me find a great car in my price range. You're in good hands here! read more

No compren en ese lugar solo les van a robar su dinero hize una compra y despues den2 meses dijeron q la financiera no califico mi credito y no me quieren regresar mi deposito ni el auto apesar de q los pagos estubieron al dia read more

I've been looking for a car for a couple of months and big and small dealerships didn't try to work things out with me to get a good deal on a vehicle. I'm a first time buyer and I came across a SUV, I was contacted and scheduled an appointment and met Jazmin. I explained my situation and man, she helped me out as much as she could as well as her manager. Cool thing about her is she wasn't pushy to sell the car, she made sure that that's the car I wanted and I actually did love the car. I want to thank Jazmin and her manager for helping me out by explaining things I didn't know and future advice. I definitely recommend checking out this place. Thanks Sterling Imports! read more

I bought a car here last month. Jay was awesome. There were a couple of minor repairs that needed to be fixed on the car and they were very accommodating. The car runs great and my experience with this company was overall very good! read more

********WARNING******* Do not go here mfs sell lemons!!!! Don't waste your time!!! Don't waste your energy!!! And specially don't waste your MONEY buying a piece of shit vehicle!!! I unfortunately got a car here and let me tell u the worse decision ever!! I cnt believe I let my mother in law help me take a car out here within weeks of having the vehicle it over heated and the coolant exploded everywhere I had to take the car back 5 times for them to fix it and get the car in at least a drive able condition and let's not even mention mike Aka the manager or iris aka assistant manger and let's not even mention the reps horrible customer service!!! The mf had the nerve to tell me it wasn't his fault I didn't have another car to get around while mine was getting work done!!! The reason y I have no car was because I got a car at your piece of shit dealership and got rid of my old car!!! Which I should have never done that car was 100 x better then the car I was left with!!! How fucken sad u try to go help a local business and u get bite right in the ass!! And if I'm wasting my time writing this so another Santanero don't go to this wack ass place go to a legit car dealer where at lest I'll have warranty on your car!! Shady shady shady read more

I highly recommend sterling auto dealership to everyone. Interested in professional service honesty and integrity, you'll find all of that I guarantee. I met Mark the sales representative and Moe the owner of the business, they were gracious, kind and honest. After I purchase a truck they made sure that I get The best vehicle for my business. read more

Good experience in purchasing my vehicle from them. I told them I was only interested in the Kia Soul and what I could afford in down payment and monthly payments. Got there and with no issues walked away with my new vehicle. Totally recommend them. read more

Good place to buy a car highly recomended.. got the great car from them ang the service was the best.. had a little problem with my Forester.. they fix more than my request.. read more

Be wary of this place, I purchased a car from them about a year ago and just discovered that the car cannot be smogged as is, it has some aftermarket intakes that are missing their approval sticker and serial number! They say they can't help me and it's gonna cost me about $600 - $800 to replace them with originals! read more

If based solely on my experience with Mike (FNI) or Mark (salesman) this would be a 4/5 or 5/5. They were both extremely helpful after the purchase, Mike even more so. However how Iris is handling the contracts is illegal. She blatantly lied to me and told me that my financier requires gap insurance on the vehicle, which she reemed me for $890. She INPUT this in to the contract hoping I would not catch it and I HAD TO ASK WHAT THIS $890 FEE WAS FOR! It was a negotiation of attri-tion, I told her without question I did not want it but she claimed it was a non-negotiable term from the financier. So I caved because I had already been there all day and had to get to work. To top it off, after calling the warranty company the agent was so embarrassed for me he wouldn't tell me the MSRP on this warranty but informed me it was NOT OVER $200. So that means not only did she lie, she decided to add on additional $690 to this charge, as I confirmed with the agent it's at the discretion of the dealer to determine this price as long as its equal to or more than the price. After getting my paperwork I called my financier and they said this is not part of their contract, this is not something they've EVER heard of. I have confirmed this with at least four people at the bank. It has been like pulling teeth getting this money back. I finally got it reimbursed by the dealership, and it took almost FOUR MONTHS, after countless emails and calls between the bank, dealer and warranty company. This is unacceptable. If Iris tells you this don't believe it. Google it, this is patently false and she's lying. Walk. Practices like this is why people hate going to the dealership, and this is by far the worst experience I've ever had purchasing a vehicle. This is not just immoral, it's illegal. Truck was in decent shape but I knew what I was getting. I've had some issues with it (bad shocks, weird door issue, flat tire) however they've been minor repairs and Mike was helpful with the issues I contacted him about. I point this out as I'd like to commend how helpful he's been, while pointing out that how Iris is handling the contracts is illegal and disgusting. read more

I recently purchased a car from Sterling Imports and I had a terrific experience. I knew exactly the make and model of the vehicle I wanted and had a budget. Sterling had a vehicle for sale online that fit my criteria. I called and spoke to Jasmine. I asked her about the vehicle, confirmed it was still on the lot, and I asked her what was the out the door price. I wanted to know if there were any hidden fees besides tax and license being added. Jasmine immediately took my number, called me back in 5 minutes and texted me in writing the out the door price. I purchased the vehicle right then by giving her a deposit and coming to see see the car the next day to test drive. The price on the particular vehicle I purchased was fair, and aligned with the Kelley Blue Book price. So I did not need to haggle. When I arrived at the lot Jasmine met me. I drove the car with my husband, it checked out, and it had a cracked side view mirror. Jasmine immediately offered to replace that which she did. I could not be happier with dealing with Sterling Imports. It was one of the most pleasant car buying experiences I have ever had. read more