I have been using this clinic for almost 20 plus years. I would like to commend them for their…read moreexcellent care for all these years. They are experts at dealing with all animals and have treated each one of my pets as if they were their own. They have answered the phone promptly each time I have called and so it is easy to make an appointment. Ashley is to be commended for this. The vet techs have highly developed skills with drawing blood, trimming nails and giving any of the necessary immunizations. I highly recommend the vets as well.

Just had to call days later for results so had me questioning if test even ran on my 14 year old…read morecat and still feel a bit uneasy that everything came back fine??? When called the lady said around 80 bucks and when left almost 500 , basically all vets in area are same price! Just different games! Sad they all fix cost on poor animals ! Just not same world anymore;(

This was the best veterinary clinic I have ever used, I'm going to miss Dr. Kitten now that I've…read moremoved! They were so kind and gentle with my partner and I through our late dog's cancer diagnosis and ultimately her passing. I can't say enough good things about this place honestly. When it was time to have my cat fixed, they were in constant contact with me since he was a special case. My pets were actually comfortable here, and I can't really say that about anywhere else.

Love Dr. Kitten and the staff. They really do care about all animals. I would highly recommend to…read moreall.

My cat has to have surgery for the 2nd time in 2 years. The staff are kind and courteous and the…read moredoctors are excellent. I'm so glad we switched from Banfield to AHOC. It's not just drop your pet off, you can be in the room with them for exam and talk with the techs and the Dr.

I was thankful to have a place that was available to take my dear fur baby. She was really…read moresuffering. From the follow up appointment, I don't think they were sensitive to our needs in this situation. I took her to another place. That was, and compassionate, which I appreciate very much!

I've been to quite a few emergency vet clinics over the years, and I do admit that this one in…read moreMagnolia was probably the best experience of them all. When we discovered that our nine-year-old spaniel was bleeding from her mouth, we monitored her for an hour or so to see if it subsided. After all, it was a Sunday and our regular vet wasn't open. When the bleeding continued, with it occasionally being pretty significant, I jumped on my vet's website to see what emergency clinics they recommend. Emergency Pet Care of Texas was one of two listed, and since I'd had an extremely negative experience with the one that is actually closer to me, I made the nearly 40-minute drive up to Magnolia to have her checked out. Sign in was smooth and not overly detailed (not asking a lot of what I deem as unnecessary questions). Wait time was minimal. Tech tended to her relatively quickly, and by this time much of the bleeding had subsided greatly. Still wanted her to see a vet, which she did shortly. Vet was thorough and didn't recommend any additional testing or examination because by the time she saw the vet, all bleeding had stopped. If it had not, it would have indicated something more severe: rat poison or sago palm ingestion, for example. But since that did not appear to be the case, we were instructed to watch her, keep her quiet with minimal exercise and see our regular vet the next day when they were open if the bleeding began again. I appreciate that EPCT was not overly aggressive in trying to treat what turned out to be a minor nick on her gum line that apparently caused the bleeding (mouth bleeds can be pretty traumatic initially, I was told, but they do subside within an hour or two if it's nothing serious). Other emergency vet clinics usually jump on "needed testing" which results in sometimes exorbitant charges that prove nothing at all (I'm speaking from experience). The techs and the vet calmed my fears, assessed my dog for potential dire conditions and sent us on our way. Easy to locate, ample parking, nice waiting area, friendly attendants, techs and vet experience. Charges were extremely fair. Wait time for us was short, but understand they do triage incoming cases so wait times can be extended due to severity of emergency. Definitely recommended, since they only treat emergency cases (rather than continuing, routine care of pets), so they are clearly prepped for that. While it was a drive to get here from where we live, it was worth it knowing I wouldn't need to cash in my 401(k) for my dog to be seen on a Sunday.

This is a long overdue review. Unfortunately, I've been here a few times because of emergencies…read morefor my babies. Each time has been as good as can be expected when you're in an emergency situation, and it's your fur baby's life on the line. This time was no different except for it was my cat, and he was on his way out. He was in very, very bad shape. He was triaged immediately. The news was not what I wanted, but as the person who has raised him for 19 years, it was a decision I had to make. My point here is the ladies that were on duty that evening were not just professional, or on point with their assessment, but went above and beyond on the empathy scale. I cannot say enough about the support that I received while I was there and I would 1000% recommend this Clinic to anyone. Everyone that helped me that evening from the front desk to the ladies in the back...I appreciate the kind words and the hugs that I received. I am more than grateful for you and giving my boy a peaceful jump out of this world

Dr Kerry is such a kind and loving Veterinarian. .She listens closely and truly looks at the…read moreanimal with understanding and wisdom. I trust her very much and appreciate her holistic ways. -MKane

I am extremely disappointed with my experience with Dr. Kerry's Pet Vet…read more On Monday, I took my dog to another veterinarian for an ultrasound because I believed she may be pregnant. The ultrasound indicated that she likely was not pregnant, but that she appeared to have pyometra, which can be a serious and potentially life-threatening condition. Because I wanted a second opinion, I contacted Kerry and asked if I could bring my dog in. I was told I could come in Tuesday morning at 9:30. At 9:18 Tuesday morning, my babysitter unexpectedly canceled. I have a one-year-old at home, and because my child normally goes down for a nap around 10:00, I immediately contacted the office to explain that I could no longer make the appointment. I specifically sent a text explaining the situation and apologized. I want to point out that text messaging has always been the primary way I have communicated with this clinic, and it has also been the primary way the clinic has communicated with me. Because of that, I had no reason to believe that sending a text to let them know I could not make the appointment would somehow be considered failing to notify them. The office later called me while I was unavailable. I followed up by text to apologize for missing the call and explained again what had happened. I also sent an email with my dog's veterinary records and apologized again while explaining the situation. I received no response to any of these messages. This morning, I called because my dog's condition had become more concerning. She was no longer eating, and she was throwing up after drinking water. I was trying to reschedule and get her seen because I was genuinely worried about her. Instead, I was told that they did not want me as a patient because I had "no-called, no-showed" and supposedly never contacted them. That is simply not true. I contacted the office immediately when my childcare fell through, followed up when they called and I couldn't answer, and sent an email explaining everything and providing my dog's records. What was most upsetting was the way I was spoken to on the phone. Rather than simply discussing the missed appointment or helping me figure out how to get my dog seen, I was scolded and repeatedly interrupted to the point that I ultimately had to hang up. If there was a missed-appointment fee, I would have completely understood being charged one. Honestly, I would have rather been charged $150-$200 for missing the appointment than be scolded and spoken to like a child. A fee is one thing; being treated disrespectfully when I had genuinely tried to communicate with the office is another. There is another issue that has bothered me about this clinic during my previous visits as well: I am routinely not given pricing upfront. I have repeatedly left the clinic experiencing significant sticker shock because I wasn't given a clear estimate or explanation of what services would cost beforehand. I believe pet owners should be given transparent pricing whenever possible so they can make informed decisions about their pets' care. I completely understand that veterinary offices have busy schedules and that missed appointments can be frustrating. I also understand having a no-show policy. What I do not understand is refusing to acknowledge the communication I actually made, especially when I was contacting the office because my dog may have a potentially serious medical condition. I was not asking for special treatment. I was asking for a second opinion and then trying to get my dog help when her symptoms became worse. Based on this experience, I would not recommend this clinic. Compassion, communication, and transparency matter especially when someone is scared and trying to get medical care for their pet.

Such an amazing facility. I've had 2 emergencies for 2 of my pets in the last year. Each visit, the…read moreteam is incredibly friendly and fast acting to remedy the situation. The level of concern and care is exceptional.

This place is horrible stay away at all cost!…read more Took my dog in on Memorial Day in the morning and 2.5 hours later still didn't see a doctor. We just walked out. Don't bring your pet here. Update: We wound up at UrgentVet in the Woodlands later the same day. The experience was like night and day. They greeted us, almost immediately, the doctor saw her within 30 minutes and came up with a course of diagnosis to find out what is going on. We are now waiting for the results and all of it happened in under an hour. I dropped 2k on the diag and treatment but would have paid double that if needed for my precious dog. These people actually seemed to care about my pet and me.

I used my house vet for the first time and I would like to say it was a great experience in…read morefriendly staff. They answered all my questions and concerns and really show compassion for your pet. I would highly recommend them to anybody and I will definitely be using them again as my regular vet. So convenient to have them come to your home when you can't get out and about.

Dr Crellin was the best she could be with the hardest and saddest decision I had to make to allow…read moremy dog to leave and be with his creator after being 17 yrs and 3 mos old. Unlike most vets, with Bethany (Dr Crellin) you are not just another number. Most vets are out to make a buck. She even sent me a sympathy card, surely one of the saddest days of my life , first time to allow my best friend, Lucky, to be in peace and not suffer any longer. As time moves on, I understand perhaps I may have let it go too long, but it does not negate the fact I miss my dog immensely. For those of you who have to ultimately make this decision, know that understanding comes in time after being upset.

We strictly use Conroe Veterinary Clinic for our t-cup poodles needs. They are very popular and…read morefor that reason only, we have had to wait a bit longer than we'd like, but once we are in the exam room, the vet (Dr. Umlang) takes all the time in the world to make certain he has explained every thing to us for the welfare of our little dog. She seems so calm in the exam room and thats a huge plus. As for the reception staff, they are excellent! Smiling & friendly as they assure us that it won't be much longer. We wouldn't go to any other vet in Conroe. (especially after one broke our little dogs jaw bone while extracting a tooth and repaired it with a wire that he wound around with the ends sticking up which irritated her tongue and gums!) Thank you, Dr. Umlang and staff for all that you do for us. Jack & Delyce Gunion

I called to get a price on euthanizing a very sick dog who is terminal so I can end her suffering…read more While the person who answered was polite, she quoted me $100! And that's with me bringing home my dog and handling her after life care ourselves (we have a spot in the backyard prepared). What can possibly cost $100? It can't be inflation. I have been down this road before with the same breed, although it has been almost 10 years. This is a tiny breed, she has stopped eating, and she has lost more than half her weight. There is no quality of life left. I guess I'm going to keep calling around. It's a shame too because a social media post recommended this place. I prefer not to be taken advantage of financially through my emotions and their greed.

Avoid this place at all costs. They have absolutely no compassion for a family dealing with the…read moreloss of a pet/family member. Our dog was at the end of her life. She was suffering. So we made the difficult decision to have her euthanized. Trying to make her as comfortable as possible. We made the appointment. With the assumption it would quick and painless. Instead they made my family wait an hour in the exam room. Even then we had to ask someone to come in and help us. At that point the Vet came in as arrogant POS. Then proceeded to try and charge us $400 to put my dog down. $65 for the exam that wasn't necessary and $100 for the meds. So where did the extra $235 come from? I feel they just want to take advantage of a grieving family. Trying to get every dollar they can while you're obviously upset. All of that said, your pets deserve better. Don't take them here for anything.

I would strongly discourage anyone from using this veterinary office, especially if you have an…read moreanxious or fear-reactive animal. Over the course of several months, we repeatedly brought up concerning symptoms our dog was experiencing, including a foul-smelling discharge that we were repeatedly told was "normal." After being dismissed multiple times, another veterinarian finally performed basic testing and immediately discovered a severe infection that had gone untreated the entire time. This office consistently failed to listen to us as owners and repeatedly brushed off legitimate concerns. We were also given important information -- including medication requirements and major procedure costs exceeding $1,400 -- at the very last minute despite appointments being scheduled weeks in advance. There was little communication and almost no opportunity to properly prepare. Most concerning was how they handled our anxious dog. Instead of using fear-free or calming techniques, he was handled roughly in a way that clearly escalated his fear and stress. Their approach made him significantly more anxious and reactive rather than helping him feel safe. We were then blamed when he became too stressed for them to examine him. We also later learned that we had been incorrectly told our dog was heartworm-free when he actually had heartworms. Between the poor communication, dismissive attitude, inaccurate medical information, and lack of proper handling for fearful animals, we completely lost trust in this clinic.

very easy to do community service here. apple maps says 10am but i'm pretty sure they open at 8am…read more they have a lot of volunteers on weekends, and once there's nothing left for you to do you kinda have to leave. i noticed there's less and less things to do towards 1pm then you're kind of scrambling for a task. they clean a lot in the mornings so there's plenty to do. you don't have to fill anything out until you get there, but make sure your crime is approved. bring close toed shoes, long pants, and dress for the weather, but have short sleeves or roll them up when you get to work. there's indoor work and outdoor work be ready for both. they offer rain boots for working with water, but some have holes in them so i brought my own. also bring a piece of paperwork from court, something with your cause number on it. you don't have to touch any poop with your bare hands, gloves are available and they use poop scoopers & long bristled brush stick things for cleaning. if you're not strong maybe don't take a dog for a walk unless you're confident they won't drag you around. put in some headphones and do whatever you can, everybody's chill and you can pet the dogs once in awhile.

The facility itself is clean. I adopted a cat, they offered…read morefood and toys,litter. She had her spay surgery the day before I brought her home. All was going well until I saw a round oozing spot on her back. Took her to my vet, received cortisone shot and some spray. Took her back to shelter for booster, their vet diagnosed her with ringworm, and let me know the vigorous steps, he said it would be difficult and he was right, I tried everything, it was to much for a 70yr old. I had to return her over a month later. My issue is, it's easy to check for ringworm why was it not done before adoption? Or did they know beforehand? I never would have adopted her had I known.