Multiple issues with our pool and unfortunately, when whoever was here one day never closed the…read morescreen door behind them it was not only propped open or open a little. It was fully extended with the metal pushed back. I let our two year-old cat out that's never been outside the lanai and within minutes she was gone. The only reason I noticed is because I let my dog out in our fenced in yard and all of a sudden the dog was looking at me in the lanai through the slides, my heart sank and I and that's when I opened the other door to get out to our pool and that the screen was wide open Devastated and sad

This Pool Company Is Run By Clowns, Major Problems With The Current Owner Vlad , Ex-Owner Frank,…read moreAnd Employee Nolan All Terrible !!!!!! First issue was During the recent cold spell they sent out email stating they were leaving pumps running 24/7 for the week, well 3-weeks later pump was still running 24/7 after multiple calls and multiple Techs onsite including Frank , they still could not get pump back to normal operation , then Frank claims the Timer Magically broke while they had pump on 24/7 ! TIMER WORKED FINE UNTIL THEY TOUCHED IT !!!! So Frank the genius comes over and says no worries your pump has built in timer i will just set that and no need for manual timer! Then next day pump is still on 24/7 Now Frank the genius is called to come back now i am told the pump timer does not work and need new mechanical timer $300 !!!! Again worked fine until they touched it !!! Now timer is changed out and the genius sets it to come on 11am and off 3pm What kind of pump cycle is that ? Now Pool 2 weeks ago is green and cloudy, but i receive my weekly email after tech leaves, stating my pool is now clean and Pristine !!!! How about far from it !!!! Nolan then comes back with some other tech and acomplishes nothing, the pool is filthy obviously he did not vacuum either , but he did manage to leave the pool cage door open and next morning we had a nice visitor of a 5-6' black snake in the pool cage !!!! Now i am being told Pool is on Chlorine Lock !!! How does a pool get on chlorine lock ? From improper maintenence and chemical imbalance !!!! So Now the Circus Clowns Tell me they need to drain 1/3 to 1/2 pool to fix it and the Ring Leader of the Circus Vlad actually asks me if i can handle draining the pool , are you for real !!! So Frank is back again to drain the pool and re-balance the chemicals this was on monday 3/30 its now friday 4/3 and pool still is cloudy And now the icing on the cake , Today is our scheduled service and Nolan comes out go service the pool and once again leaves the pool cage door open and now our Cat got out and is now missing !!!! And Vlad could Care Less !!!! Stay Away!!!!! If you are using them Run!!!! Get out while you can!!!!