TLDR: Unprofessional and unethical, tried to run with our money. Defunct business that does not have a license anymore.
We unfortunately chose to work with Veteran Roofing for a full roof redo, with a scheduled start date of April 12th, with the actual work being delayed until May 4th. The project manager handling our job was abruptly fired on May 16th with no notification, resulting in our project being neglected and no follow-up being provided for 6 weeks.
Despite our title company prematurely paying in full, we found Veteran Roofing refusing to complete our contract. Our efforts to communicate were met with ignored calls, texts, and emails, ultimately leading to our numbers being blocked. With the aid of our title company, communication was momentarily reestablished and a new project manager assigned, only to disappear again within 2 weeks. We tried to reestablish contact again, just to be met with lies ("our crew was out yesterday to do the work") and being ignored by Mike, the owner again for multiple weeks. We have since decided to take legal action.
During this ordeal, we learned of the company attempting to withhold wages from their employees, showcasing a lack of ethics in their business practices. Quality of the work that was done was shoddy in places, including damaged shingles and inferior chimney flashing. Despite the company's name and advertisements, Mike, the new owner, is not a veteran.
It is now 22 weeks (!!) later, the permit with the city for our project is still open and unresolved. To our dismay, we also discovered they are operating without a valid license within the city.
Our experience with Veteran Roofing has been marked by deceit, unprofessional conduct, poor craftsmanship, and a blatant disregard for contracts and ethical standards. If you're considering roofing services, please look somewhere else. read more