They broke my 55" tv and won't pay for it. First, they said they weren't liable, then they offered pennies on the dollar. I only wanted $300 reimbursement which is more than far. And to top it all off, their price was about double what they quoted me. read more

Veterans R Moving Us - cracked tv - Movers Near Me

DO NOT USE THEM IF YOUR LIFE DEPENDS ON IT! This started out with a Groupon. The description of said Groupon was not accurate. We specifically chose them because stair fees and stuff weren't listed like they were on others. When I call to set up the appointment and the guy sends me a quote which included a $20 per flight stair fee (The quote was only for 2 flights). When I mentioned this issue to the guy making the appointment he said they would ammend the Groupon rather than removing the fee as a result of the misleading description. He also included a shrink wrap fee I didn't want. He said to call a few days before the move and we will take it off. Which I did end up doing. I only booked following the shock of extra fees was because I really needed movers. Plus I thought, they're veterans. They were coming to move my brother and me out of our shared apartment. My stuff was going to my new place in the same complex and my brother's stuff was going to another location. Now the day of the move they're meant to arrive between 7 and 9. I got a text at 7:40 saying they'd be there in 15 minutes. However, not 5 minutes later I get a call informing me their truck had been hit from behind. The man said they were getting a new truck, but it would take about an hour and a half. They'd be there by 10:30 at the latest. He also assured me he'd call me in an hour to update me. Two hours went by so I called and asked what was up. He said "Oh one of the guys got hurt so we are replacing him. There is another guy on his way, but we aren't sure how long he'll be." I kindly informed the guy that I had to be at work at 1:00. It was just after 10 and he said "Well I mean you're not going to make it to work, so let's reschedule." I said no since I needed to be out of the apartment by the following day. I then called my mom who was fortunately able to come supervise the move for me whenever I had to leave. I called them back to say I'd worked it out so please get there as soon as possible. It was then that he told me that it was a completely new crew and now claimed both original movers were going to the hospital. FINALLY. It's 11:30 and the movers have arrived. I walk out and I'm greeted by two somewhat small and frail looking elderly gentlemen and one young man who looks like he may be able to move stuff effectively. When they walked in my mom said hello and kindly asked which ones of them were veterans, as she wanted to thank them for their service. They looked around awkwardly at one another until one said "Oh I am." Upon reading other reviews this is not uncommon apparently. So they get to work. Slowly. The young guy that seemed like he's the strongest was telling the other guys how to load rather than loading himself which I found odd. One of the other gentlemen approached my mom after and stated that he was sorry he's so slow, and this isn't normally his job. He's typically in the truck telling the actual movers where things should go. I had to leave an hour in, but my mom informed me that when they finally got to my new apartment (which was in the same complex) another crew showed up. These guys were apparently super strong and moved things with ease. However, they not only severely scratched my door and wall, but they refused to hook up my washer and dryer. They told my mom to "call maintenance and have them do it." Not only that, but they COVERED my virtually brand new washer and dryer in tape which left residue and removed the finish. So I'm at work, but my phone is blowing up. I finally answer and my mom says the movers left 45 minutes prior to go to my brother's place (14 miles away) and nobody had heard from them. So I step out of my meeting and call them. The guy said "Oh I left, let me check." So he calls me back and informs me they stopped for water and to go to the bathroom. Not a big deal, but they didn't even let us know. After another 45 minutes they finally show up at my brother's apartment. Later that day I get a receipt in my email for $445. They charged me for 6 hours of work when they only worked 4.5. They charged me for 3 flights of stairs. And they charged me for shrink wrap. When I called the next day to talk about it, the guy who answer the phone did the following. 1. CALLED ME A LIAR more than once 2. Said the guys got "stuck in traffic" and that's why they took so long getting to my brother's apartment. He didn't want to listen to me when I said they wouldn't have been in traffic if they hadn't been 3.5 hours late. 3. He talked over me the whole time 4. He HUNG UP ON ME when he got upset 5. He told me that my brother approved any charges they needed to make even though it was my card on file. *Let me interject here to say I have a text from my brother that states they asked about this, but he said they needed to call me or my mom first before charging anything, whoever had a card on file.* read more

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These people are absolutely horrible, my husband called a month in advance to have a move done on June the 1st , we were moving from upstairs to a downstairs apartment, there was no traveling to be done, and the majority of the items were moved by us. Initially the estimate was roughly over four hundred dollars, when my husband called back to give a detailed list of what was to be moved it went up to over 500.00. Mind you here is a list of what was moved. 6 boxes , sofa ,two recliners, queen size bed and mattresses. How does that equal over 500.00? We moved everything else. When my husband question the lady on the phone and asked to speak to a manager we were invited to cancel, less than 24 hours before our move LOL !!! My husband called their bluff and did just that , canceled. When he asked for his deposit back they told him it was passed the 5 day grace period so he wouldn't receive his 100.00 back. This is the Las Colinas group just to be clear. They are crooks!!! Oh and we did find a wonderful moving company to move us, with less than 24 hours in advance Rush Elite Moving Company , excellent service!!! They were amazing. read more

Literally, at the end of the day, they threw caution to the wind and we're not careful. Dings and scratches in my new home. A TV CABINET BROKEN. They said they would send someone to fix it but I could not get a confirmation on when. They stopped answering my emails and calls. Overall not happy with the move. Will not use again. read more

Our company used Veterans R Us to move our warehouse and offices from one city to another, I have to say that the move went as smooth as any one that I've been involved in. They moved approximately 20,000sq. ft worth of material and it went off without a glitch. The moving Team was professional and courteous. I would like to add that the moving Team hustled the whole move, Great Moving Company, I'd recommend them to anyone, any company any size... Thumbs Up!!! read more

Wish I could give this company less than one star! TERRIBLE customer service! Never showed up on the day of the move. Never called to confirm the day before. Took me a bunch of times of calling to finally get in touch with someone. While the young lady I spoke with was very kind, she still couldn't even tell me why the movers never showed up or where they even were! I should have listened to the other bad reviews! Stay far away from this company! read more

Do not use this service!!!!!! They stole an expensive sound system from my home while moving me. When I started calling about it they blocked my number. When I sent a message stating I would be filing a claim w/ Dallas PD they had an uber driver drop it off in a cardboard box. Very unfortunate experience, wouldn't wish it on anybody. read more

Buyer Beware! - I bought a Groupon after they moved my mother and did a good job, cancelled other movers I had booked to use them because the company is owned by veterans. I knew there were additional charges beyond the Groupon so I asked the person in the office what the additional charges would be. $105 for fuel fee and $20 for stairs. Not super happy with the $105 to move 7 miles but ok, I can handle that. I was 100% ready and had everything moved to the dining room and had 3 hrs paid for. When the crew got there they said on top of the fuel fee and stairs I would be charged $60 per hour for a 3rd man and $50 washer and dryer fee...even though my washer and dryer were already disconnected and these are old school top loaders, not a huge project. I asked for them to verify with the person I had been communicating with about the charges he said "Ok" and walked out the door. 10 minutes later he had not come back. I go to talk to them at the truck and they were gone. Zero communication, would not answer their phones, I had all 3 crew members phone numbers and the office went straight to voicemail. 24 hrs later no response. Luckily my other movers were still available and because of my preparation got it done in 3 hrs. Do NOT buy this Groupon. Once you pay they have your money and do not care about actually doing the job. read more

Moving companies are great, when they show up. I had the absolute worst experience with this company and I feel compelled to ensure others know how unprofessional and inconsiderate the people running this business are. My wife and I were excited about the impending move and excited to be able to employ veterans to help us. It seemed like a win-win situation at the time. I called them up about 3 weeks in advance and made an appointment for a Friday afternoon move. Fast forward to Friday afternoon, when they call me one hour before they are scheduled to be there and tell me they want to reschedule due to weather. It would have been nice to get more of a warning, but I reluctantly agree to the reschedule, even though it put us staying in the apartment past the last day of the month and we would be stuck with additional fees to pay. The reschedule was set for Sunday afternoon, two days after the originally scheduled Friday move. Lo and behold, I get a text from them around 8:30 Sunday morning that because of the weather, they are not able to move us and need to reschedule. They say via text that their next available time is Thursday, a full 6 days after the original moving date I had scheduled with them. The COWARDS were too scared and too unprofessional to even call. I can assure you the weather was fine. I know this because my inlaws ended up driving 60+ miles to come over and help my wife and I move. Thank goodness they are more reliable than these veterans, because we wouldn't have gotten the job done without them. Not to mention I got the priviliedge of packing and then driving a Uhaul truck 40 miles to the new apartment without incidence. Lucky for me Uhaul was actually more reliable than these veterans as well, allowing me to rent a truck last minute when these veterans wouldn't show up to do their job. So sure, hire this company if you want to waste your money (I lost the money I had prepaid for the move) and not actually get any assistance from them. What should have been a nice move ended up being the worst move of our life. read more

I have just used them for the third time. When I first moved to dallas I used another moving company who scratched a brand new table and didn't wrap anything. They completely wrapped and protected everything including TVs. Very professional. read more

Couldn't be more happy with the service they provided. I can't brag enough of the team that showed up to help us move from one place another. It was a weird layout and they were able to get all the items I needed in the place with care and speed. When I say speed I mean those three guys did more than if I had all my friends over helping out. Probably would have taken us two fulls days and they did it in 5 hours! That's with a three level house. I would recommend this company any day and will be telling all my friends needing to move about them. read more

Everything started out fine over the phone. I was extremely upfront with the size of my move and "let" them tell me what I needed. They grossly, underestimated the move all around. What they said would take 4 hours tops, took almost 7. And the head mover told me it was my fault that I planned the move that way and I should've let them plan it, when I said they planned it he just walked away. I ended up having to do a lot of lifting and carrying, which I thought that's what I was paying them for. I asked for someone from the office to call me, no one ever did. I called the office and left 6 different messages and never got a response. They damaged 4 different pieces of furniture, and when I pointed it out to them while still here, I was told that they were doing the best they could. As a military family, I was wanting to support them, save yourself the hassle and use a different service provider. read more

This move was a nightmare. The truck was leaking water in different places and my furniture and master bedroom mattress got wet. They broke my formal dining table, glasses from the master bedroom set and a set of two new chairs are broken. What make it worst was the area supervisor talk to my husband and offer him $150.00 reduced from the invoice. That was an insult. BY THE WAY NONE OF THEM ARE NOT VETERANS. I have respect for the people who serve our country and that was my main reason to hire them. read more

I will start off by saying that I have used Veterans R Moving Us twice in the last year. Being a veteran myself, I had high hopes and expectations for a company that advertises that it is staffed and managed by veterans. Not only did these men meet my expectations, as is customary of veterans, they EXCEEDED them. They arrived at our house early on the move day, they were friendly, honest, and focused. Our house had A LOT of items to move, and despite being slightly understaffed for the amount of pieces they were asked to move, they worked quickly, efficiently and carefully. Not one of our items was damaged. They wrapped all the fragile pieces with blankets and shrink wrap to ensure safe travel. There were even a few pieces that had to be broken apart to be moved, then reassembled at the new house, and they took care of all of it. We had no qualms about leaving them alone in our house while we took care of some last minute moving details. They worked hard, and we're very professional. I was amazed at how efficiently they worked and the time it took them to complete the whole job. If you are considering a move, you would be well advised to book with Veterans. They are an excellent company with excellent values and a high level of integrity. Justin and Mike did an OUTSTANDING job and we will definitely use them for all future moves without question. Well done, Veterans! read more