They have a tendency of posting the wrong numbers in your account so you don't actually know what…read moreyou have and turn. It leads to insufficient funds watch out for them. It's been going on with me for about two years.... since you are a bank, you can say and do whatever you want. I know what I saw. I took a screenshot. I had X amount of dollars an hour later it was gone. There was nothing pending. Everything had gone through, but since you're a bank, you can say whatever you want and forget about the small guy.

From the owner: At OnPoint, our purpose is to build strong communities by supporting financial growth and…read morewell-being, one person at a time. OnPoint provides financial services and education to help improve the lives of our members and the communities we serve--including Portland, Vancouver, Salem, Eugene and Bend. Since being founded as Portland Teachers Credit Union in 1932 by 16 educators, we've grown to be the largest community-owned financial institution in Oregon. With over 90 years of banking know-how and the strength of more than 500,000+ members behind us, OnPoint is committed to helping you live your best life. Federally insured by NCUA. Equal Housing Opportunity.

Elliot stuck with us through a difficult refinance. He went to bat for us to get the best rate and…read morethe money we needed to payoff our credit card debt. Easy to talk to, and I think he lives at his office because he always answered my email so promptly. We closed today and are truly thankful for him and Green Mortgage NW.

This is an edit to a prior review that I'd written based on my having sent an inquiry e-mail and a…read morevoice mail a couple of days later, and never having received a response to either of them. I waited to write the review since the COVID-19 pandemic was in full force at the time of my initial query. While I was very disappointed to have not received any responses to my initial inquiries, I was VERY impressed to have received a personal response on Yelp within minutes of my posting my original review, apologizing for my not having received any responses, and asking for supplemental information so that they could investigate and try to find a root cause. They checked their systems and couldn't find my contact attempts. Their demonstrated concern for potential customers was very evident, as was their professionalism in taking the time to write a thorough and thoughtful response as well as their desire to find and fix the root cause. I'm not sure when or if I'll be in the market for a mortgage broker service again, but if I am, I'll definitely give Green Mortgage Northwest a shot before I contact anybody else based on their excellent response.

I highly recommend Kerry Greenwald and his team at Creekside Mortgage if you are considering buying…read morea home or refinancing your current home. Absolutely professional and kind, consistently transparent and collaborative. When I refinance my home, I will without a doubt be reaching out to Kerry and Nicolle at Creekside!

Creekside was the best I could've asked for! We worked primarily with Sami and she was the nicest…read moreperson and cared deeply about making the whole home buying process as easy as possible. I would recommend Creekside to anyone buying a house!

I use this location because it is convenient, I have really appreciated how helpful and genuinely…read morefriendly the staff are...every time!!! they are always available and knowledgeable. I have done loans with their help, sorted out my accounts when I made any snafu's, answered general questions etc...I cant say enough good about this branch. Thank you also to rep Renae, who has patiently helped myself and my dad in many different request, she has gone above and beyond in helping and educating us about general paperwork and banking transactions. Great job guys.

Small branch inside the Safeway. The gentleman who helped me was quick and friendly!…read more My only gripe is that the booths are really close to anyone checking out at Safeway. Seems like sensitive matters could be easily overheard.

(If there was a "0", I would have chosen it.)…read more Background : I am a car loan customer whose family owned a car dealership for years. I have also worked in 6 countries and very adept at even international banking. I have a credit score of 820 and have been paperless for 15 years. Columbia absolutely mishandled the processing and communication with my pay-off 6/2024. Two and a half months ago, I called Columbia...to make sure if the payoff process, the amount, remaining interest, etc. Proactively, I asked if there was any final steps I needed to take, knowing I would have to wait an additional 6 weeks for State paperwork/title. At that time, I was verified as always having been on autopay and there would be no further action required by me for payoff. No email was ever sent to me about a final interest payment of $10.13 being due. After payoff, the usual automated email was sent to me for $560, which had already been paid and I knew was no longer owed. While I was waiting for payoff confirmation from Columbia, days later, they sent me to their 3rd party collection department. Again, I received no notification of the final payment of $10.13 being required. The 3rd party collection department sent an email to me a week later...using words like "delinquent", "past due balance", and "past due date". *4 Columbia Agents refused to acknowledge their failure to communicate. *After demanding a letter of apology for their ineptness, 2 even hung up on me. *1 agent even lied saying that a Supervisor had been trying to call me; my call history showed nothing. *1 agent blamed me for not going online and seeing I had the $10.13 due. She said Columbia didn't need to send me a final email about the payment being only $10.13 instead of $560. *1 Agent said I should have been more responsible. I reminded her of my 820 credit score and asked her to pull up the record of my proactive call several months prior; she refused. Everything pertaining to Columbia Credit Union is absolutely unprofessional and full of stonewalling; no one ever acknowledged any error in their communication of policy and procedures. NEVER TRUST THIS CREDIT UNION TO COMPLETE THEIR PROFESSIONAL TASKS OR CORRECT THEIR ERRORS. CHOOSE BECU instead!!!

WOW....was attempting to do some phone banking and was on hold for over ONE HOUR! Answer your phone…read moreColumbia Credit Union!

This is the second time we've used Evergreen home loans. The lender mortgage advisor Angela Matteo…read morewas thorough, straight forward, kept us informed and kept her word. The entire process whale lengthy of course, was mostly painless. Also, communication was great through email, text and online documents. And yes we would use her and this company again. We have already recommended Angela to several people.

Derek walked us through our first home purchase and we couldn't have asked for a better or easier…read moreprocess. He and his team answered our many many questions and always responded quickly. Very friendly and down to earth, easy to work with! Would recommend.

Worst Credit Card Service of all time! They don't listen to…read morethe customer, just read a script. If you like dealing with the blue hair septum ring crowd this is the credit union for you!

I'm not making up the $5000 about insurance. It was my fault that o didn't pay my auto insurance…read morefor two months bc I thought I was saving money by cancelling it when I was away for work for two months and not driving my car. I didn't realize you could not do that - SO they charge $500 per months for austin insurance but make you pay for an entire year to make up for it. Whihc is about $5000. So yeah. This bank robs working people.