no words. They did so well during our first acute situation, so we came back when the poor guy had labored breathing, at the suggestion of our vet. Had to be fluid in lungs, seasonal allergies... it was not. It was neoplasia, everywhere. He worsened when there. Dr Pugh was as good as one could be. The family all came down, we said our goodbyes. Everything was done with utmost care and dignity. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Carle Place, New York

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I am extremely disappointed with the care my friend received at VEG ER, specifically from Dr. Casey McCabe. My friend brought her dog, Rusty, to the Carle Place location after he ate mulch and developed a blockage. This was a condition that could be treated with surgery, and my friend was fully willing to do whatever it took financially to save her dog. Instead of discussing surgery as a viable option, Dr. McCabe advised her to put Rusty down. As a pet owner, hearing that when there was still hope and treatment available is absolutely heartbreaking and unacceptable. Thankfully, my friend trusted her instincts and chose to move forward with the surgery anyway. Today, Rusty is alive, healthy, happy, and running around like nothing ever happened. I cannot understand why euthanasia would be pushed so quickly when the issue was treatable and the owner was willing to proceed with care. Pet owners deserve honesty, compassion, and every reasonable option explained to them before being told to say goodbye to a beloved family member. read more

Yesterday my one year-old Dog got hit by a car. I put them in the car and I called veg told them I was on my way when I got there they were waiting at the door for us assisted me in with him took care of him right away not only comforting him. They comforted me. It was fast professional I could've not asked for anything better for such a scary situation? Within an hour, he was x-rayed sonogram pain meds on. It was a calm and very professional situation. I can't thank them enough, and my bill was really not that much considering how much tests and work they did on him. read more

The doctor and the staff are very compassionate and understanding, and if you half to put your pet to sleep they understand your pain. Also when you go to pick up the urn how it is presented is unbelievable done exceptionally well. I am very grateful for VEG. read more

If I could rate lower that 1 star I would. All they care about is billing and charging you for as much as they can. At the end of the day was billed over $900 and my dog was no better. They did not listen to a wod that I said. They were pushing for more test and more charges. STAY AWAY PS...I am taking them to small claims court and will let you know the results read more

These are genuinely good , kind , skilled and caring people. I emphasize skilled since that is at the heart of who I want treating my pet but the other factors count too! I don't know what else I can say other than I wish that they were not just emergency vets so I could use them for my service animal's annual check ups. Wish there was a sixth star. read more

My dog had an emergency that we were concerned about; the vet took great care of him and us. They were very nice and quick. They gave him an exam with no charge. 100% would go back! read more

My standard poodle has a bad habit of eating non-food itemsStaff were kind, compassionate and competent.

This happened about a month ago, so my dog is good and well! I don't know what I was thinking -- I gave my dog grapes. She liked it so much that she wanted another one, and I gave her another. She loved them. About 30 minutes later, it hit me that grapes are toxic to dogs. I panicked. Her vet was closed, so I called the emergency vet. They asked a few quick questions and told me she needed to come in immediately so they could induce vomiting. I brought her in right away. They got her to vomit and also did a blood test. They recommended that she come back over the next two days for two more blood tests, just to make sure there's no kidney damage. Watching her go through that made me feel so heartbroken and guilty. I couldn't believe I gave her grapes -- it was all my fault. Through it all, I was so grateful that my boyfriend and I were allowed to stay with her during treatment. We didn't have to wait out in the lobby -- we were by her side the whole time. The doctors and staff were so calm and kind. I was in tears, but just watching how confident and reassuring they were helped me believe everything was going to be okay. They had a little refreshment station with coffee, tea, juice, water, cookies, and chips. It honestly felt like they were inviting us to come back, maybe not. I truly hope we never face another emergency like this again, but if we do, I'll absolutely come back here. We were seen quickly, and the entire team was efficient, compassionate, and professional. read more

The atmosphere and staff are wonderful and a relief when you are scared and stressed with your pet. It's no more expensive than other emergency vets, but the experience is much better than other places. read more

The staff are extremely helpful and polite, you can tell they really care about every pet that comes there for treatment. The experience makes you wish they weren't only for emergencies! read more

Veterinary Emergency Group - My dog Suede after a really bad injury - Emergency Pet Hospital Near Me - Carle Place, New York

I am blown away by the care provided by VEG. They made a scary and emotional experience easier because of their quick action and empathetic demeanor. Keep in mind this is an emergency service so they respond accordingly; you may have to wait a bit if your pet is (thankfully) stable compared to others, but someone always keeps you in the loop and checks in frequently. The entire care team was AWESOME, but I want to specifically mention Allison, Justin and Dr. Akkaya. What amazing providers they were. You can tell when people really care and are good at their jobs and I can't say enough positive things about each of them. I will definitely be recommending this place to anyone I know who has a pet. Thanks for everything!! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Carle Place, New York

The people who work there don't even know what they are doing Waste of time. I was adopting a cat The girl who called me was very rude My cat would have a better life than she would All my contacts gave me great reviews even my vete a great doctor. I didn't have papers for a cat i adopted 20 years ago She said adopt a dog Makes no sense. I was adopting a cat that was sick and was better now. I am a great guy.The staff is very strange looking expect for one woman Aspca,Human society is better They could of been more compassionate with me. The cat would have a great life. I got lucky found a great place. The people that work there don't even make money. It is very sad. I am glad I didn't purchase all the items and give them a big donation. The cat was only 35.dollars.Only one good thing to say it was very clean. read more

Deceptive and predatory pricing practices. My dog had a tick bite and was showing all the classic signs of catching Lyme disease. We had these issues before and our regular vet was able to treat it effectively with an antibiotic prescription. Since it was Sunday and our regular vet was not open, I first called VEG to get an estimate because I know these emergency places usually cost more. However, I was told on the phone that they could not give me an estimate unless I bring my dog in for an "initial exam". So I brought my dog in to see how much it would cost to get an antibiotic prescription. The vet at VEG simply checked my dogs temperature/weight, and then presented me with a highly over-priced estimate of almost $1,600 (before tax). I kept telling them that I have a limited budget and they removed a bunch of non-essential tests and medications, but the total was STILL ALMOST $700 (before tax) JUST TO GET AN ANTIBIOTIC PRESCRIPTION. As such, I refused their services because I can go to our regular vet the next day on Monday morning and get much better service/pricing for the same thing. HOWEVER, as I was about to leave, a stuff member told me to come back in to PAY $215 + TAX just for getting the estimate!!! These are very deceptive and predatory pricing techniques to squeeze every penny out of pet owners who bring in sick pets. If you wonder what the $215 + TAX "initial exam" results were? The results were my dog "probably had Lyme disease" and I would have to pay a minimum of $700+ to get a simple antibiotic prescription. I would not recommend this place to anyone, especially if they are going to try to charge you $200+ just for an initial estimate!!! 0 Stars. read more

This was the most traumatizing day of my life. Before I brought my boxer here, she had already seen her regular vet -- the one who saved her life when she was slowly dying from a severe skin condition called cutaneous vasculitis when she was about 4 years old -- her regulaar vet doesnt work as often as she used to and continued changing locations so the last time myah saw her was the day after thanksgiving, as well as urgent care vets. She had blood work done about a week before this visit and blood work done a month before that visit. ALSO WANT TO BE CLEAR THIS ISNT A EPISODDE OF ER YOU SHOULDN'T BE TRAINING SOMEONE SMILING WRITING NOTES ON A COMPUTER DURING A PROCESS THIS TOUGH I SHOULDN'T HAVE TO BE A PART OF SOME TRAINING SHOW AND NEITHER SHOULD MY DYING DOG, MY MOM AND UNCLE. The veterinarian I saw was blatantly rude and careless. She questioned me about my dog's blood work as if I were supposed to understand it, as if I were the doctor, when the entire reason I came was to get another opinion. I brought every single medical record with me, but because I was anxious and my dog was extremely ill, the papers weren't perfectly organized. Instead of helping, she acted annoyed and made me feel like I was being tested to be a veterinarian myself. She even pulled the papers out of my hands and read them out loud in a public room, announcing how sick my dog was. When I started crying, she kept going. My dog was on anti‑inflammatory medication, an antibiotic, a probiotic, and medication to help her appetite -- none of which were working, which is why we came. But instead of compassion, I got interrogation. She rolled her eyes repeatedly, spoke to me with a rude, blunt tone, and made me feel completely unsafe. After asking me to lift my dog onto the table, she did a sonogram. Then she sat me down and told me, with no empathy at all, that my dog had liver failure, multiple masses, and that it was "odd" I hadn't noticed seizures. I told her I had suspected something and had asked other vets, who told me not to worry. She dismissed that too. While I was having a full-blown anxiety episode -- practically blacking out -- she listed the "options": first euthanasia, then steroids, then chemo (which she said wouldn't work). She looked at me like I was a bad dog mom for not knowing medical information that no one had ever explained to me. Not one vet before her had mentioned cancer or liver failure. I knew something was wrong for a long time, but people don't take women seriously when they're worried about their pets. The euthanasia itself was traumatizing enough, but she didn't even try to make it peaceful. No candle, no comforting room, nothing I've seen other people receive. As soon as my siblings and dad arrived, she suddenly acted sympathetic -- to them, not to me. She had no shame telling me my dog was dying in the coldest, most robotic way possible. I will never come here again. Thank you for taking what was already one of the worst days of my life and making it ten times harder. As if losing my soul dog wasn't painful enough. The nurses were kind -- they offered water and a blanket -- but the doctor was the opposite. She was even training someone, speaking in a stern, performative "medical" voice as if she was about to save my dog's life, only to end by making me feel like an idiot for not understanding blood work fast enough. I'm a human being. I brought a huge binder of records. I went to multiple vets. I did everything I could. People like her put animals down and then move on with their day. They've never had a soul dog. They shouldn't be vets. You can be stern and still be kind -- she wasn't. She was just rude. I can't wait to pick up my dog's ashes and never let them see me or any animal I love ever again. read more

They are too young and inexperienced to know how to handle emergencies. They also do NOT treat all emergencies.

Do your pets like to scare you into thinking something is wrong with them when, in reality, everything is okay? My baby, Jasper, decided to do this. It all started when he was walking around with low energy. He didn't want to eat and almost looked like he was limping. My sister and I decided to take him to VEG just in case it was something serious. We didn't want to chance waiting for his regular vet the next day. When we went in, staff were super friendly, and we were seen pretty quickly. Here's the kicker. What did Jasper decide to do once he was inside? He decided to act all fine and normal. He did this once a few years back, and he did it again. We decided to take an X-Ray anyway just to make sure that everything was okay. The best thing about this was that everything was okay (other than his heart, but that's due to his condition), and it was affordable. Plus, you are able to see everything that they do, as the examination tables are out in the open. If your pet is reactive, they have a separate room that you can go into. If we decided to go to another emergency vet near us (located in Queens), I can almost guarantee you that it would've cost 4k or more on unnecessary procedures. Highly recommend VEG any day! read more

Veterinary Emergency Group - You can see everything that is happening in front of you. - Emergency Pet Hospital Near Me - Carle Place, New York

The most gentle, caring and amazing staff. We took our best boy Hunter here a few days ago. They were patient and understanding - provided very thorough explanations of all reports. We had to make some very tough decisions but they were with us and supporting us every step of the way. Thank you for all you have done. I would highly recommend this place to anyone with a pet emergency. read more

Hi! I originally posted this on Google. After seeing that they not only delete their bad google reviews but also 100% pay people to then spam 5 stars to drown the ones they can't delete out, I thought this would be useful to share! Also, just to clarify, they tried to save themselves by saying on Google that they "didn't think" it was their location. I 100% know for a fact that it was. TLDR: do NOT take your pets here. starting off this review with saying that the doctor knows exactly who she is and i really don't care. she can be upset by this review or, as i suspect, probably won't care at all. that being said, i didn't get her name because it was very clear when she first walked in that she would be no help at all. our dog has epilepsy. has had epilepsy since he was 3 years old. he's on several medications all prescribed by our normal doctors and care team and has been able to live due to the staff at VMCLI. he had 7 seizures in the span of 24 hours and we were worried sick. we called VMCLI who is an hour away from us. they were concerned, OBVIOUSLY, but told us that his team wouldn't be back in until monday. they said we could either make the trip, but risk him having another seizure due to the length of the car ride, or take him to the nearest vet hospital. so we decided to make the choice to bring our boy to VEG. a horrible mistake. we were brought in and immediately they took his temperature, and got his heart rate. the vet techs were the most polite and concerned people there. they told us the doctor would come in right away, you know... because he had SEVEN SEIZURES and it was obviously a dire case. this woman came in without a care in the world. didn't want to touch our dog. have no idea if it's because he had pee on him (due to his issues with his bladder while seizing) or if she has some weird preference for little dogs. she then berated us about one of his meds, even though we explained multiple times that he's on all of his medications for a reason. one of them isn't particularly for seizures, but to try and aid in them. she then asked "why would you come here instead of VMCLI?" we were VERY taken aback, and explained to her AGAIN that we were worried about the car ride and trying to truck our dog all the way towards the edge of the island when he's had several seizures in the last 24 hours. i should also mention that VMCLI very heavily suggested that he have some sort of IV, fluids, because that is typically how you stabilize a patient in a violent cycle of seizures. she then left, and when she came back she basically told us she wasn't a neurologist. our options were to: take him to VMCLI, or have her "do some math" with his meds. she told us several times that he didn't need fluids, and she wasn't sure why they suggested that. we were horrified. like i said, the reason that dog has been able to LIVE is because of the specific medications he is on. we told her we were okay with rescue doses, but his neurologist specifically put him on those meds because of the frequency of his clustering. she then said "if you aren't going to listen to my suggestions, i'm not sure what else i can do for you." she clearly didn't want to give us or our dog the time of day. all of this to say, they then wanted us to pay for the appointment, where they did NOTHING, and we promptly left. the last thing: we took our dog to VMCLI. we just got off the phone after our dog was hospitalized. he had been RUSHED back to the ER because they understood how dire the situation was. our dog not only needed fluids, but had DANGEROUS levels of dehydration. "no fluids"... she would have KILLED our dog if we had let him get treated there. i'm not sure what school she went to, but she needs to be FIRED. to be honest i don't care how dramatic this sounds. in this line of work not only do you need to be sensitive and understanding, you also need to know what you're talking about. no person with any sense would ever try to go against a doctor who clearly, as she stated, has more knowledge than you do about a particular issue. all of this to say, we will never come back. and honestly, i don't think anyone should take their pet here. the back room is complete chaos, with no rooms and surgeries happening in the same space as exams and besides the kind vet techs who probably don't get paid enough, no one there cares. read more

THANK YOU FOR SAVING BOSCH's LIFE! We got sent here for an emergency surgery, they were upfront and honest about all cost. They were super loving with my dog. We are picking my dog up now, and whatever money was not used we got reimbursed, like I said HONESTY! Hopefully I won't ever have a pet emergency again, but if I do I know where to go. They kept me updated at all times about my dog, cost, when surgery started, when it endured, how he was doing. I was aware of everything that was done with my dog and how he was doing with text and calls. read more

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They gave my feral cat a complete checkup. Turns out that she has severe stomatitis. Took her to my regular vet and they had to remove all of her teeth. She also has some kind of itching that causes her to lick her chest until it bleeds. We now have her on medication and she wears a harness to limit her access to her chest. She is now our special house cat and is doing very well. read more

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Brought my Wheaton in for lethargy, not eating or drinking for two days. Cannot say enough about the vet techs and Dr. Fiore. Everyone was so kind and professional. Dr. Fiore did a completely thorough exam, lab work and X-rays. I was absolutely impressed with the quality of care we received. And my pet seems so much better. Would highly recommend this emergency center. Thank you for your loving care To Roxy and and her family. read more

Around 0630 this morning I brought my 18+ year old dog Willow into the VEG. Willow has slowly been losing her quality of life over the last few months and early this morning she had a neurological event which was extremely disturbing. I thought she was going to die at the house but after 10 or so minutes I brought her into the vets office. My wife called while I was en route and the staff sprung into action and treated it like the emergency it was. After they were able to stabilize and sedate her they explained to me what Willow was dealing with. The Doctor was extremely patient, compassionate and she explained to us in a very professional and thorough manner what our options were. After careful consideration, we made the terrible decision that we owed it to Willow to put her down. It's the worst thing to do, but after she gave us 18 years of happiness and companionship we owed it to her to end her suffering. It's our responsibility to ease our pets pain and suffering, it's really the only thing they ask of us. The staff; at the end of their overnight weekend shift, during a snow storm, were extraordinarily kind compassionate and understanding. I hope no one has to go through what I went through this morning, but the staff that was working this morning were wonderful. I really appreciate and I won't forget the kindness they showed me and poor little Willow. If I could give them 100 stars I would. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Carle Place, New York

Good people work here. Very considerate during one of the worst times of my life. I'm thankful we came here.

It's our first time using Veterinary Emergency Group, to deal with an emergency with our lovely senior cat. I only have good things to say about this location, and the respect they gave my family and me. They were transparent about her condition and the choices we had on treatment. When ultimately we couldn't save our lovely kitty, they gave us all the space to start the goodbye process and grieve. It was evident in the staff that they wanted to put our cat's well-being first, and were firm in their recommendations but respectful of our wishes. Thank you for being equipped to deal with cat emergencies, and making the entire process as easy as possible. read more

Dr Magnuson and staff are absolutely incredible, they got me in immediately thinking my baby had a blockage, he is doing so well now and we got to be with him at every point of care from x rays to blood workup, private room and a cosy blanket and meds to go home with that put my Simba at ease immediately. The staff and like family, just amazing experience thank you all so very much from myself and Mr Simba - knowledgeable, kind,friendly, gentle and so so sweet!!!! read more

Veterinary Emergency Group - My Boy - Emergency Pet Hospital Near Me - Carle Place, New York

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Was able to quickly treat and diagnose my pug. The price however was expensive $5000 for two days.

All of the staff at this location are exceptional. Our dog Maya had an episode of hyperventilation last Tuesday and we had to take her to VEG Carle Place at 1am. They were all wonderful, skilled kind people. It was impressive how they cared for several very sick animals at once. It was also nice to see how everyone, staff, vet techs + vets worked together as a team. Maya only made it a few more days but it is nice to know that when she was in pain and needed quality emergency vet services that VEG was there. Thank you to all of you. You are very good poe read more

I've gone both for my cat and a cat I found that was hit by a car - the team was amazing! They responded and took immediate action, were honest about the situation, provided recommendations and next steps, and overall incredibly caring. read more

maybe teach your receptionists some manners because i called this place after my dog died at night to see if i should bring her in or just let her stay here until morning, and i wasn't met with an "i'm sorry" or, honestly, anything helpful. all i was told was: "uh....well....the wait is 3-4 hours." ok well my dog doesn't need treatment anymore OBVIOUSLY. then i was put on hold and the only thing they said was that cremation is $500. please acquire a sensitivity chip, thank you. read more

The staff at VEG made what is understandably a stressful situation into a respectful, kind, and calming experience for both me and my Westie. Liz and Victoria gave us a kind welcome and immediately brought us to a quarantined room (I suspected my dog had kennel cough). We waited a while, also understandable because there were animals there in much more distress than mine, and Liz came by with a fresh-baked chocolate chip cookie and assured me we hadn't been forgotten! Dr. McCabe was professional, patient, and explained our options clearly. I have never seen my dog so relaxed during an exam. I told my husband I might want all our vet visits from now on to be emergencies (just kidding of course). Not kidding when I say this is a stellar operation. Thanks to all. read more

I came in when my dog got her foot caught in a trampoline spring, poor thing was dangling, I was sure it was broken. The staff allowed me to hold her on my lap (50 lb dog lol) while they took her vitals. She is normally such a scared dog and they were so good with her while she shook like a leaf. My vet was amazing, very communicative and listened to me with my concerns, explained what the plan was and was transparent about cost. (She also helped me work around the price which is greatly appreciated as I am a broke college student and the total would've been over $900.) We were seen within 30 mins and paid and headed home within 2 hours. My vet also ran bloodwork before prescribing meds to ensure they were suitable for my dog, and I was thankful to her for doing her due diligence in protecting my dog from any further harm from meds. My puppy is doing much better now and slept great that night. Thank you VEG! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Carle Place, New York

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My review was deleted on google, as I'm sure most of their negative reviews are. So i will say this again. As a client who came to this vet and almost lost their dog due to the ego of the vets and the complete disregard for care, this place is the worst option I could have chosen. My dog suffered multiple seizures, and needed fluids desperately for his dehydration. Not only did this vet refuse fluids, but she told us to change his seizures meds to one that he was allergic to. One i TOLD her, he couldn't have. Then begged her to stabilize him with fluids as his specialist suggested. She refused, got an ego and told me if i didn't wanna follow her instructions, that I should go elsewhere. I did. He was rushed to the back for fluids by VCMLI twice due to severe dehydration. They stabilized him. They cared. And they never berated me for trying to save my dogs life. This place is not only an unethical building with egotistical vets, but a place that will actively harm your animal and disregard their health for their own personal gain. I hope the vet who almost killed my dog sleeps well as night knowing i saved him anyway, and NOT with her help. In fact, he's alive because i was intelligent enough to WALK. OUT. read more

Staff was exceptional, waiting room was beyond accommodating and the price was unbeatable! Very happy I chose to bring my dog to this Vet

I can't begin to describe how amazed I was by the staff here . They quickly managed to calm my wife and I when we came in with our cat Lico . The people up front were kind and helpful to us in our time of need and I'll never forget that . Thank you from the bottom of our hearts . read more

My experience at VEG Carle Place NY exceeded expectations. VEG was highly recommended by my cats primary doctor to continue receiving round the clock emergency care when they could not provide it. I am very happy I went with their suggestion and will be back if the need arises. I have already put in a good word and would 10/10 recommend to pet parents. The open atmosphere was inviting, warm and comforting. All of the staff I dealt with.. assistants, nurses, and doctors.. were very personable, loving, transparent, straight up and informative. I especially like that you can call and visit at any time, without feeling bothersome. I felt comfortable and at ease leaving my cat in their care for his ~72 hours of hospitalization. Thank you VEG Carle Place! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Carle Place, New York

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Although it was too late and they could not save my dog, they did try very hard to save his life, I felt like they gave it their all. They worked on him the second we got there, we felt like they gave it their all. They were very compassionate and empathetic. read more

There were very kind and very understanding. However, they were not able to save his life. He appeared to have a stroke and we had to have him put to sleep at 4:00 AM. So sad...heart broken as he was a rescue little guy. read more

Amazing service! Everyone is so kind and respectful. Its so clean and neat. I highly recommend this service!

Absolutely incredible. Dr. McCabe and Dr. Schwartz and their staff were the most compassionate and professional vets we have ever met. They took care of our Stella like she was their own. The attention and detail they gave us was unreal. Thank you guys for all your hard work and dedication. Everything they do transparent, honest, and done with care and honesty. Thank you guys. read more