The staff here are exceptional. The atmosphere is positive, collaborative, and they all have great customer service. I would recommend to anyone needing great pet care with an inviting environment and knowledgeable staff willing to spend the time you need answering questions. Thank you! read more

Took our 10 mo old puppy to VEG as she was wheezing & we couldn't get an appointment with a regular vet since we are from out of town. Dr Cook was extremely warm & kind & our puppy loved her (after a bit of hesitation from the fact that she was wearing medical gloves). Everything was handled so efficiently and professionally -- we were extremely impressed. We give Dr Cook & VEG our highest recommendation. read more

After visiting VEG for a painful and difficult situation I will NEVER take one of my cats to Pet Emergency in San Rafael again. The staff at VEG were amazing! My old man cat, Sammy, had stopped eating Sunday two weeks ago and I got super worried. The following day after returning home from my own doctor's appointment I noticed his breathing had become labored. My dad had previously brought his Irish Terrier to VEG for foxtails and such and had highly recommended them so I rushed Sammy over there. They immediately got us into a room and triaged us, all while asking if I needed anything (food, drink, anything). As the doctor rolled the ultrasound machine in reception brought me some fizzy grapefruit water. The doctor did the ultrasound right in front of me while I was able to comfort Sammy (who is super sensitive to strangers and new situations). She gave me the horrifying and painful news right away, both clearly and very compassionately. Sam had fluid build up around his lungs and congestive heart failure, and that he was in pain trying to breathe. While I was trying to wrap my head around this devastating information she kept assuring me that Sammy was so obviously loved and so obviously trusted me considering that he wasn't trying to run away / hide / hiss / or swipe but kept burying his head in my side. She gave me the breakdown of my two choices: there was an expensive procedure they could do to remove the fluid around his lungs but it would only give me a small amount of more time with him and could potentially stress him out even more, or I could let him go peacefully. I was UGLY sobbing at this point and could barely think straight. I asked her what she would do, and she answered me honestly, that she would let him go peacefully. So, I made the decision to do just that. They treated Sammy with as much kindness and dignity as they could, even speaking about him after he passed as if he were still with us physically and not just spiritually. They treated me with kindness, compassion, empathy, and respect as well. I will never forget the kindness they showed to Sam and me and will be forever grateful for making an extremely painful and difficult situation just that more bearable. Thank you from the bottom of my heart read more

the entire staff is so friendly, kind and patient. my pup had an abscess under his armpit and it was very painful for him. The ladies were so patient, kind and gentle with him, he hardly complained. I am so grateful for such an amazing facility. read more

I am so grateful to have this new emergency vet close by. The staff was kind and helpful. The facility was clean and open. The nurse loved on my poor puppy and the vet was very patient, knowledgeable and provided options for care. read more

What an amazing group of people who really care. My pup, after 14.7 years let me know she was ready to go see her sister who passed away last year. I was greeted with compassion and understanding. They had a peaceful room set up with a comfortable bed on the floor. The vet and staff gave us all the time we needed to say goodbye. The whole experience was serene. read more

Wow. Words can hardly describe how grateful I am to have haphazardly stumbled into this vet with my sick kitty. I was greeted first by the smell of fresh baked cookies, the. by the friendly and empathetic receptionist. She got us checked in quickly, regardless of the rush, into our room and with a dr. within a very reasonable amount of time. We were seen by Dr.Kwon, who is knowledgeable and professional. Later, an ultrasonographer travelled from out of town just to help my cat. Additionally, our overnight stay was as comfortable as a hospital could be, complete with a pull our bed, soft lighting and an abundance of snacks. If youre tender hearted, love your pet to pieces, and want to meet genuine people who happen to be vets. This is the place. Special thanks to Mo, and Maria as well. Everyone was phenomenal. read more

Horrible, unprofessional staff. I'm typically understanding when it comes to medical professionals but this place is worst pet ER I have ever been to and I would avoid it at all costs. They mishandled my dog so poorly, it was hard to believe. I feel so bad for him but he needed care or else I wish I would have gone elsewhere. They did a procedure on him that typically required sedation and they didn't sedate him. He was in so much pain. These people suck. It's a new location and it's clear that this place is not established. Don't be a part of the mistakes they are making. Go elsewhere. read more

I took my guinea pig to VEG on 9/7 around 4am-9am. Every staff member that I came across were very sweet and I could tell they were very passionate about what they do and provided the best care possible for my pet. Thank you for everything. read more

I had to take my beautiful guinea pig there. The whole staff is absolutely amazing. One of the best experiences I've ever had. I highly highly recommend. read more

I brought my dog in with heart failure, and they saved her. Then, a few months later she had other problems. I brought her in three times in five days and each vet misdiagnosed her. They kept prescribing medication that wasn't at all for the correct problem. She got worse and worse I didn't complain about the charges since I wanted to stay a customer. then a couple months later they refused to see us again when I called to thank a vet for advice in the middle of the night when she told me not to bring her in, they tell you you can call to get advice and you call to see. Should you bring her in and then when you called to thank the vet for the advice, they kick you out because they don't like you calling so much. me my dog my business if I review and have us continue to customers and to give us a refund for all the incorrect diagnosis before that they have the worst customer service I've ever I've never heard of an emergency away animals when you called to thank them on the phone because they don't like you calling them. I have the text in the recorded phone calls to prove how they threatened me and lied. read more

First and foremost, after some clear and mindful thinking and after careful review of everything. I need to clarify a huge misunderstanding that happened to me at the VEG . Previously, I posted a horrible review based on my emotional state at the time. I said some things about Dr. Savino that was probably very hurtful and for that, I want to say that I am truly sorry. I came into the VEG with a rescue kitten that I tried to save from some horrible kids who were kicking and harming a baby kitten. I had no where else to go with this kitten because it was on a Monday and the Humane Societies were closed in every county! The kitten didn't make it unfortunately and had to be put to sleep. Upon arrival, I want to say that the team of doctors there did an excellent job. They really did ALL that they could do to save the kitten. But the kittens injuries were internal and so severe . The internal injuries couldn't be clearly seen on the x-ray and as time went on became much worse, which no one could predict. Occasionally the kitten would stop breathing, and then start breathing again. It was very sad to witness. Dr, Savino and I had a conversation regarding the x-ray report and clearly there was a huge misunderstanding about this. I became upset and hurt because I thought this Doctor lied to me? But in actuality she DID NOT LIE AT ALL! It was just a case of Mis-information not being understood in a clear manner that made sense to me? I am very passionate and love ALL creatures! My understanding at that point was foggy and unclear which led to me blaming the death of the kitten on Dr Savino. I was so wrong and I cant say how sorry I am enough! After having several conversations with the Director Jason who was very patient and understanding with me, Jason , being a caring person showed me the x-ray report and explained to me in a very detailed way exactly what happened and why the kitten succumbed to its injuries. Which was very severe! I really expected a miracle, but a miracle didn't happen that day. What did happen was a wonderful team of doctors ALL did the very best they could to give the best care and attempt to save the kittens life! And for that I am truly grateful. At this point, I am ashamed at myself for being so emotional and not thinking rational about the whole situation with the x-ray. My sincerest apologies to Dr. Savino and ANY STAFF MEMBER who helped work on that kitten. It wasn't my intention to scar the name of ANYONE there on the VEG team. These are truly some of the best emergency vets that Marin has to offer this community. So, with that being said, I want to fully disregard my previous review, because it was not true, but only a huge mis-understanding on my part. I hope you all can forgive me? I am just a woman who has deep love and passion for animals and I want to move forward with a positive outlook regarding the wonderful team at VEG! You ALL are truly the Best!! I hope this clears things up and brings clarity and closure to my previous review. In Truth and Solidarity, Mrs. Femah'Le Abioye Educator- Student Success Coach - Sausalito Marin City School District read more

Going to the pet ER is stressful, however, from the check in process to having my dog examined, the Doctors and staff were kind and compassionate. The facility is modern and clean. This was the best experience I've had in Marin as a resident for over 20 years. Thank you! read more

I couldn't say how thankful I am for the team that helped my bunny late last night. She'd been suffering from suspected lymphoma, and we unfortunately had to let her go due to her rapid decline. My partner and I are so grateful for the amount of care and compassion we received from the team, and especially from Dr. Roz Donner through this difficult time. read more

I wish that 10 stars was an option. I don't have the words to express how amazing my experience has been. The staff is incredible the Dr's are ,well they set the standard of what a doctor should be. It's not just a vet it's a fully functional family that will work tirelessly to save your pets and put your stress to rest. Friendly is an understatement and to the environment all I can say is, that I have never felt so welcomed. It's clean open setting let you know just how your furbaby is being treated. Everything about this place surpasses my expectations . Not only were they able to help me they helped my young pregnant female have an emergency C-section and they delivered three beautiful puppies . And when there was complication with the puppies they worked tirelessly on them making sure that when we left that we'd be leaving with all three healthy puppies . And at the end of the day all I wanted to do was hug and kiss everybody with tears in my eyes for how thankful and how well my dogs and I have been treated . Highly recommend read more

Veterinary Emergency Group - Mama and all three pups at home nursing - Emergency Pet Hospital Near Me - Larkspur, California

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Had to take my pup in today and was my first visit to VEG. I was beyond impressed. The entire team is so caring and professional. I have never experienced this type of emergency care for my pets. I heard good things about the practice and drove a little further just so I could see what everybody is speaking of. It was so worth it. I got to be with her the entire time to comfort her and see what was going on. Whomever came up with this type of business model for veterinary emergency medicine is a genius. I would definitely go back hopefully I won't need to anytime soon, but definitely worth the extra drive. It is obvious how much they care about people and their beloved pets. read more

While the vet techs were lovely, the vet, Caitlyn Wilson, was the rudest, most unprofessional experience I've ever had. She mocked me for being distraught over my ill dog, listed prices as if I needed to choose off a menu based on how much I loved my pet before even checking what was wrong, and then despite her obsession with pricing- didn't mention the $225 extra for her to read me the different options. It is really difficult for me to believe she has any sort of medical license as she repeatedly said "girl bye" in a mocking tone as I was asking about it my bill. Strongly recommend going to any other clinics than where Dr. Caitlyn Wilson works. read more

I am at a loss for words. This emergency vet hospital was world class. They made us feel seen and cared for. Our cat came in with a some concerning symptoms and they took him in, in 0 minutes and had us scanning in 5 all while walking us through the hole procedure. The process felt transparent and urgently professional. I've been to other emergency vets where I felt like just a number on a computer queue.. VEG is next level and if you take your pet elsewhere you're doing you and your pet a disservice. Thank you VEG Greenbrae, your doing gods work. read more

I came in with my little terrier who is my best friend. I didn't have any money and I was desperate. They took very good care of his needs. He is still very sick and I'm scared but I will keep him uplifted in prayers and fight this with him. The nurse who helped us gave me gas money out of her own pocket and the entire staff treated us like we mattered even though we didn't have any money to pay. I recommend this place to anyone who loves their animal and wants to get them quality help. read more

We had to take our beloved dog to be put down yesterday as her time at 16 years old was up. James was extremely comforting and was the wonderful tech and beautiful young vet. I didn't catch her name. But if you need a kind place and or dont have a vet that you like or trust. I would recommend this new place. read more

Took my dog in as I was worried her tooth might be infected. I was greeted right away by staff and seen by the doctor within 3 min!! Although they don't have dental services, the doctor and vet tech took her vitals and palpated for any swelling or pain - at no charge! They comforted me in knowing that she could be seen by my regular vet in a few days. No urgency. I was so impressed!! I love the openness of the facility. I will definitely take her there again if an emergency arises. Thank you! read more

Came in with an emergency @8pm on July 4th, when *nobody* else was answering the phone. I really appreciate that these guys answer their phone and don't shunt you to a recording. @9:15pm I was on my way home. Thank you VEG, Dr. Greg, and all your employees who truly care. read more

Wheezing from a feared fox tail ended up being diagnosed as a simple allergy attack so although vitals were taken, etc. we were not charged anything for the visit! read more

The team i saw early this morning, Dr.E, Mink, and Jacey, were amazing and not only helped calm my pet down but me as well, assuring me through their care that i'd come to the right place. Thank you to the wonderful people that work there for all the care and kindness you gave to my rabbit. read more

Veterinary Emergency Group - rabbit getting nebulization - Emergency Pet Hospital Near Me - Larkspur, California

When I looked on Yelp to find a 24-hour emergency vet in my area, VEG popped up, and since they had good reviews I took the chance, not having ever been there, I chose them to care for my unwell dog. I feel so lucky to have made that choice. First of all, my dog was much sicker than I had originally thought. Having picked VEG, I had, without knowing it, set my dog up for a successful recovery, which may not have happened in other hands. Their set up is immaculate and they have everything needed on hand. My dog had X-rays, bloodwork, IV, etc. and the nice part was that I got to be with him the whole time. He didn't have to go away with strangers and get poked and prodded on his own--they did all the work right in front of me. Then, he had to stay overnight and since I wanted to stay with him, they turned one of the rooms into basically a hotel room. Pillows, blankets, pull out bed. Snacks and coffee on hand--disposable toothbrushes in the bathroom. And the vet and assistants were so efficient, smart, and most importantly, kind to my dog. I felt like I was in a dream scenario--a perfect veterinary experience. Because of such great care, my dog is doing well and healing from lung aspiration/Pneumonia. He had been swimming and fetching a ball in the water and seemed to have swallowed the ocean into his lungs. (I had no idea of this risk to a dog fetching a ball in the water.) The damage to his lungs was pretty severe but VEG did everything right and now he's recovering nicely. Thank you VEG team! read more

We received amazing service and support today. Dr. Walker was so knowledgeable and took the time to explain everything. They gave us a price estimate before the took care of my pet. I would highly recommend VEG. read more

Went in on a Sunday morning as my dog was having diarrhea and vomiting episodes that were not improving. As I arrived, there was no waitlist and they had me in and out within 35 minutes! Doctor Allyson Cook saw us right away and was so kind and sweet to Mocha :) All the nurses and reception were amazing and patient too the moment I came in. One thing I really loved was being able to stay with her through our time there and see everything that was happening. Overall, wonderful experience at VEG Larkspur and will be highly recommending this place ! read more

Immediate and excellent care for my dog during a very stressful event. Good communication and explanations from the doctors and nurses.

I just left VEG with my puppy and the experience could not have been better! The staff were incredibly warm and welcoming. and their registration / billing system is incredibly efficient. Dr. Cook was wonderful and able to diagnose and recommend treatment quickly. I would highly recommend VEG for any pet emergency! read more

While they are very nice, they do not appear to know what they are doing. After dropping a stool sample off on Saturday because my dog had diarrhea, they continued to prescribe the medicine for the wrong parasite. Even though the lab results said she had coccidia, they continued to treat Guardia. After taking another stool sample to my regular vet, I finally had the correct medication by Thursday! Anyway, do not believe I would trust them again. Ended up paying twice as much and my poor dog suffered longer than she should have. read more

i have been here 2-3 times now , always great friendly service with a smile. highly recommend in a urgent matter

If you've got a concern for your pet and are in a jam, go here! Everyone was so helpful and considerate. They helped my little guy out quick and easy. I would come back in a second if I ever needed it. Thank you Dr E!! read more

so helpful and extremely caring . I felt comfortable and relaxed while they attended my Indian ring neck . I highly recommend to anyone seeking treatment for their fur/wing babies 100% . read more