Our dog Max was very sick, and we thought dying. Our Vet could not see him because they were booked solid. We took our big, beautiful German Shephard in to see if he could be saved. They were super compassionate, knowledgeable, and gave us all of our options. Even though it was his end of life, you could not ask for a more caring and compassionate team. Every employee we encountered helped us with what I would call loving kindness. You really can't ask for more than that. read more

Veterinary Specialty & Emergency Care South - Open 24 Hours - Max - Veterinarians Near Me - Indianapolis, Indiana

A lot of goofing around while my dog with a fracture sat waiting for pain medication. I have been here for an hour.

Everyone was so nice! I brought my dog in after he was vomiting excessively; urgent enough to take him to the vet ASAP but not a life-threatening emergency. They were a bit busy, so the wait was a couple hours for stable patients, but the staff was very clear with communication and told us what to expect as soon as we walked in the door. The doctors were very informative and broke everything down in a simple way for me to understand. They also gave me some tips on how much my dog should eat and how to check his gums for illness. The services were a bit expensive, but that's to be expected with an emergency vet! Everything was laid out financially before they did anything, and they made sure that I was fully aware of what treatment they planned to do. Everyone was so kind and knowledgeable, and I felt very comfortable having my dog's care in their hands. Thank you for all of your help!! read more

I understand it is an ER so most important cases come first but my male cat was taken here at 2:30pm for a blockage and I did not get home until 9:45pm, didn't get an update on my cat until at least 5:30pm from a vet tech who said she will send the doctor in to update us but "he's alright". Meanwhile, this entire time we're sitting in a dirty 5 x 5 room with one window. Finally doctor comes in a 8:30pm updates us, says he was able to pee, but then ordered $500 worth of unnecessary things such as ear cleaning and nail clipping. I did end up removing any unnecessary things. They sent him home with meds and pain reliever. The NEXT day my cat is whining and cannot pee still. Refusing to eat... I call them, crying... and they said, " Oh your cats going to die. You need to bring him here now" ??! Excuse me what?! After HOURS being there $250 later you're saying I have to come BACK?! And pay for more stuff?! When you never solved anything in the first place?! read more

If your fur friend is in distress this is the first place you should take them in the south side area of Indianapolis. I had taken my pet to another south side "emergency and speciality" vet that was very detached and did not explain very clearly to me what was going on with my cat Atticus. I was in the grey on the matter until I came to Noah's. The vet tech at Noah's explained very clearly, openly, and honestly what was going on with my cat. She was very respectful of me, my husband, and Atticus despite my absolute emotional distress and was very kind to me. The vet was also very compassionate and kind about the matter at hand and was gentle with my baby in his final hour. I realize that working in an emergency office is emotionally very hard work. But in spite of that these people showed up for us, they showed us kindness and dignity in the face of something extremely difficult for us to handle. I thank them from the bottom of my heart for their kindness. read more

Scratchen is alive, so what can I say other than what they say about themselves in their own words? https://vimeo.com/296228396 read more

Even though they were not my vet, they were there for me in my time of need, very professional and caring.

The vets are nice but you will WAIT. Just because it says emergency does NOT mean fast.

It's actually pretty upsetting that I even have to leave 1 star. I had to have my baby girl cross the rainbow bridge a few weeks ago and had her remains cremated. I also had a clay paw print impression ordered. Or so I thought. I received a phone call on Mother's Day to let me know the remains were ready and that's when they asked me if I had her paw print already. My heart sunk I knew something wasn't right I didn't have her paw print and after her asking me I had a feeling they didn't either. She gets back on the phone and says sorry but we will refund you the $15. I'm sorry what? The negligence is beyond infuriating. This was already a hard enough thing to do they shouldn't have made this harder. Nothing can be done to fix this but $15? I had to go back this am to pick up Lily because after last night I didn't get her. The lady comes out and hands me her and informs me that they looked over surveillance cameras and they watched me leave with ink paw prints. Which I did. I made them. Took 3 hours driving around town to look for a ink pad to make them because they told me they didn't offer that service. I'm looking at her confused because 1. What does that have to do with the clay print ?! 2. That means you watched the cameras and also saw that someone didn't come in and make the print. At this point I can't be convinced it was lost. They marked it they it was with owner so they probably watched the video thinking I took it home and was lying. Idk how to feel. It goes without being said that I will never return here for services. If your looking to have your dog cross rainbow bridge in emergency hours LOOK ELSEWHERE! read more

The staff and Vet are very compassionate. I do believe that with the wound that my dog had no one stopped to think that she would itch it.

I have never had a worse experience than I had at this so-called animal hospital. I waited for 3 hours before they even started treatment on my cat. No communication on how long or what's wrong with your pet. You have to wait in your car and kept calling and still you wait... $475 later I get my cat!! Never again read more

Though my outcome was sad - had to euthanize my 15yo CKD cat - I was pleased with the interaction with Vet Specialty & Emergency. First visit ended with leaving my very sick cat that hadn't eaten in a couple days there to stay on fluids and get meds. After 24 hours, she was still sick and we started talking euthanasia but decided to at least see her once more before making the decision. With that second visit, they allowed us in (curbside only during the covid crisis) to visit with her and she seemed more perky then when we left her, so gave her 6 more hours of fluids there and then brought her home. She did great for the first few days at home - eating, playing, being normal. Then after about 5 days she started to decline again. Went back for another visit to get her blood looked at again, prescription for anti-nausea/appetite stimulant and SubQ fluid supplies to do at home. Finally, after a few more days of her continuing to decline, we decided it was time to let her go. Went back and we were allowed in to be with her while she was put to sleep. All in all, the staff was kind and considerate. Definitely feel they tried to help her, but it just wasn't to be. For all that we did, the cost was a solid expense - but wouldn't say crazy expensive, especially for a 24 hour emergency clinic. Perhaps the only frustrating part - the amount of wait time in the car. Emergency clinics frustrating by nature since they have to go case by case as to who gets attention first and through the visit. Don't blame the clinic for that - just frustrating to have to wait when you're feeling so stressed. During the euthanasia process, though - we were given immediate attention. Immediate and compassionate. Would I go back? Yes. Would I recommend for emergency issues? Yes. read more

Had a choking/dry heaving incident with my 15 month old dog on Sunday night so I had to make the quick decision and find an open Emergency center for my dog thinking something was stuck in his throat. When arriving, VSEC had staff awaiting by phone, due to the COVID situation patients are not allowed in. After my second call to let them know I was on site, staff came out and reviewed and took my dog in. Awaited about 1 hour and 30 minutes before hearing status. Come to find out only one doctor was on staff but was not worried due to the fact I saw two other dogs come in much rougher shape. I knew the doctor had more to handle. My dog was noted to have serve kennel cough which led to antibiotics and possible X-rays to be taken. This is the part that really shocked me and why I have the 3 stars review. Having discussion with the doctor, I was given notice of the "game plan" which I was totally ok with but when I asked what this "game plan" would cost, I was informed another call will happen to make the financials known. I knew the emergency fee was $120.00 and I was ok with that but the following numbers of $175.00 for antibiotics and a $500.00 X-ray fee for a total of around $795.00. I was absolutely in shock the prices to have one X-ray taken. I almost puked hearing that number. I'm glad I was given notice before they just did the X-ray and charged me after the fact. I asked the tech who came to the car, after I declined the X-ray as I would take my dog to have x-ray taken, "is it really $500.00 for one x-ray" and the answer I was given was "yes and you are making the best call to have these taken at your own vet." (I won't even get into the antibiotic price of $175 as I know Chewy.Com is WAYYYYYY cheaper but this is what I get for an ER visit :) ) Overall, staff, techs, and doctor were friendly and open to questions and given answers but pricing seems/is very high and needs it be said upfront to customers who are in shock/stress and will do anything to help their loved fur babies survive. Emotional decisions are not always the best financial decisions. read more

My poor kitty has recurring eye infections that are treated with a common over-the-counter medication called Terramycin. Unfortunately, I ran out of medication and since it was late, the local pet stores and my vet's office were closed. I called VSEC because they were the last place open. The woman I spoke to had no idea what the medication was and instead of checking whether they had it, she told me she wouldn't sell any prescription medications to non-patients. That is an understandable policy, except that Terramycin is an over-the-counter medication, not prescription, in every state (except California). I pointed this out and she changed her answer, now saying she wouldn't sell anything to non-patients. I care about my pets, as they are part of my family. I would not trust their health with a clinic that does not know common medications and lies about their policies read more

Veterinary Specialty & Emergency Care South - Open 24 Hours - Veterinarians Near Me - Indianapolis, Indiana

The staff is very hard working and compassionate. I am so thankful for this clinic as an option when my clinic is closed.

My cat was hit by a car and in bad shape, injured eye and fractured jaw. They are taking good care of him. Went over all the options regarding surgery and costs. Very detailed with the estimated costs so there are no surprises. Staff is very caring and great "bedside manner" with our animal. They are 24 hour and call you twice daily with updates. I know our cat is in good hands. read more

It was a Sunday evening and of course THATS when my dog stepped on glass in a parking lot. I didn't know if I should wait for Monday and take her to her vet, get it out myself or go to an emergency vet. So I tried myself, don't recommend that. So I took her in. They had me in and out in less than an hour. The pricing was reasonable and the staff were very friendly. I was really glad I took my dog in. read more

I fully anticipated that my 5 yr young dog was in need of surgery based off my referring vet to Dr. Stauffers office. (Minimum cost $5000) He did an exam on my dog. They XRays that my vet sent over were great, but did not give him the view he needed to make a determination of treatment. So he said he needed to take xrays. (No charge). The treatment plan was to not do surgery but to keep anti-inflammatory meds on hand and use them when needed but I had run out. He put her back on them immediately and told me to wean her off of them. This was the proper way to exit anti-inflammatory medicine. He also 'asked' if we had ever given her aspirin and to never mix that with anti-inflammatory medication. No one had ever told us this! In addition he recommended glucosamine, MSM, etc to help lubricate joints and aid with arthritis. It felt like a holistic and realistic approach. When and if these things cease to work, she will probably need surgery. I found Dr. Stauffer to be highly intelligent and extremely thorough in his explanation to me. If and when our dog needs surgery, we will consider him as the top choice because of This experience. read more

When my dog had an emergency injury to his canine tooth around 4:00pm on a Sunday, we were unable to see our own vet. A friend heavily involved in several local animal shelters recommended this place and I'm so disappointed that I took their advice. I called right away to see how long the wait was. They quoted me 1-3 hours. That seemed totally reasonable for the weekend, so we immediately headed there. We checked in to a room around 4:30pm and a nurse took his temp and quickly looked at the tooth. She let us know that there was one patient in front of us, so we shouldn't have to wait long. After 3 hours, I checked with the front desk staff to see how much longer it might be. The other exam rooms were beginning to fill up, so I wanted to make sure we hadn't been forgotten about, as other nurses were attending to these rooms. No one came to speak to us. The front desk staff member let us know that there were a couple of seizing puppies who had come in after us and they were busy working on them. Totally understandable. She said that a doctor should be in shortly. After another 2 hours of waiting, we finally decided to leave at 9:30pm. I wanted to inform the staff of our decision, but the front desk had been abandoned. I waited another 30 mins to tell someone we were leaving. They apologized and let us walk away. So after 5 hours of sitting in a freezing cold exam room with no water or bathroom breaks for my dog (the place is locked, so I couldn't get back in if we left to go potty), we left without being seen. Now this late in the evening I have to make the difficult decision to either wait to see our vet in the morning or drive to another emergency vet and start this whole process over again. The communication was so poor at this place. I can't imagine what would've happened if we would have had a more serious injury and had to wait that long. I'm afraid my fur baby would have suffered. Do not waste your time with this emergency vet. read more

My 14 year old dog passed out and was vomiting and released her bowels. She seemed to be dying so we brought her here. They had her inside for 2.5 hours only to tell us they need $800 to run diagnostic and didn't even give us an update on her health or her status. I had to address it myself and ask if my dog was even going to survive, which they couldn't even give me an answer to.. This place is very impersonal and insensitive. If my dog was dying I could be holding her right now rather than her sitting inside the vet scared and all alone. Would never come here again. read more

REVIEW: -100 This place cares NOTHING about animals. DO NOT EVER TAKE ANY ANIMAL HERE. Our dog was on her death bed and not only did they take their sweet time getting her in, but when they brought her back to us she was worse than before! They charged us $1,000 for the visit bloodwork, x-ray, and medicine that didn't work how ridiculous! They also wanted to "keep her overnight" because they were "worried about her" NOT! They wanted to keep her overnight so they could get another $2,800!!!! That's not including the $6-7,000 surgery they wanted to give her and medication that was hundreds. If you need help go to Markland veterinary! They charged us $1,000 for surgery, medicines, 3 over nights, all her fluids, everything. That's what Noah's charged us to get our dog closer to death. It's a safe bet they are killing animals and making bank at VSEC please just don't go. Save you animal and your pocket book! read more

Horrible...Horrible...Horrible...Wanted the money before they would let me see if my pet was ok. It's all about the money! No communication! So I hope he ok. As of now, I have not seen him and he had surgery but they have their holy money! Also, never asked asked what pain medication he is takes and prescribed Neurontin. REALLY! NO COMMUNICATION! We spoke with you several times to check on him, but of course you rushed us off. You should have asked! I let them no in advance he had seizure activity and was treated with medication for it. Heaven only knows what he went through. When we did finally GET to see him, his anxiety was out of control. Everyone was So rude. Just kept rushing us off of the phone and asking how we were going to pay! I don't know how any of the staff can call themselves care providers. There was no care to be seen! read more

I had to put my sweet Bear kitty to sleep and whoever did gave him both the sedative and the Euthanasia drug both at the same time. My kitty kicked, thrashed, screamed and was all over the place, I was beyond disbelief, anger and grief. I told the tech to give him the sedation first, and she didn't, and tried to put both drugs in him as I tried to pull him away and she grabbed his leg and did it anyway. That was in 2017 but I never did call or complain as I was heartbroken and still am to this day. NEVER take your animals there, they are heartless. That tech did absolutely NOTHING as I screamed and cried when this was happening as if she was enjoying it, no emotion, nothing!! I HATE THIS PLACE!!!!!! read more

If I could give negative score, I would! Do NOT take your precious furry baby to this hospital for the sake of his/her health and your wallet! My dog dislocated his joint recently and I took him there, waited for almost whole day outside, finally when they brought him out with a 600 dollar bill , and they told me only 50/50 chance that he will recover(EXCUSE ME? I thought this is an animal hospital with actual doctors?) Fine! But what happened next is what really pissed me off! The sling they put on my dog fell off the very next morning. So I called them to tighten it up, but they told me "sorry, no time", Fine! So I watched a full YouTube on "how to put a sling on your dog", and I clearly did a better job than them because it did last longer Then it fell off again, and his leg is obviously getting worse and worse. I called the hospital again, asking for a time to drop him off for a follow-up check. The nurse told me, "yes, bring him tonight after 7. We will be available anytime after 7". So I drove there and call them again, and this is the exact words from the same people earlier today" Sorry, we don't have any doctors available right now!" so I said, "well, can I wait?" and she goes "sure, you can wait, the doctor is going to be available anytime after 4 am" Fine! I called the hospital the next morning, and the answer is... no surprise, "our doctors are not available!" So I sent my dog to another animal hospital, it cost me more money than go back to the same hospital because they have to do the whole check-up, x-ray etc.. again. But I got to say, wow, so this is how animal hospitals are supposed to be operated(I never really went to any animal hospital before because my dog is only 3 years old and has been pretty healthy all along). Staff from this hospital gave him all the care he needed and immediately made appointments with me for the follow-up check. No mess, no fuss, no 50/50 chance BS. So my suggestion: Stay away from this Veterinary Specialty & Emergency Care! read more

I've had a very negative experience with Dr. Stauffer at Veterinary Specialty and Emergency Care. I was referred to him for a surgery consult. It was established at that time my dog was not a candidate for surgery. I was told then the splint he was wearing would need changed every 7-10 days. So I had a scheduled appointment the following week and received a call the day before confirming my appointment. I arrived before appointment time and checked in at front desk. My dog was waiting in the car because I needed assistance in bringing him in. As I sat there waiting, Dr. Stauffer came to front desk and was handed my file as his next appointment. At that time he decided not to do promised care. He did not take the time to discuss with me as to why. The front desk employee that checked me in was left to tell me. She went on to add that there wasn't an ER doctor to be referred to. I told her my referring vet had sent over lab results that she wanted him to look at while I was here. It was attached to my file and a copy was given to me. I was shocked to be left standing where I'm supposed to have access to an elite team of doctors, specialist and support staff that are prepared to step in and handle all of your pet care needs at a moment's notice. Open 24/7/365. In the last 13 years I've rescued several dogs. I have taken them to numerous veterinary clinics and hospitals for the care they needed. I was appalled by this experience and hope no other pet parent will ever go through it. read more

I cannot say enough nice things about Dr. Stauffer and his team. We were referred to Indyvet and told our Dobermen must have surgery. When I contacted Veterinary Specialty and Emergency Care, they got us in immediately for a second opinion. Dr. Stauffers confidence was so calming to us, we knew we were in the right place. He took a new set of x-rays of our dogs paw and we were astonished when he told us his paw had completely healed and we didn't need surgery. We honestly hope that his paw had just healed in the two weeks since his last x-rays but we can't help but wonder if another place would have told us the same thing or just allowed us to pay thousands for an unneeded surgery. At any rate, we are thrilled with Dr. Stauffer and his team and would recommend them to anyone. read more

We brought our 10 year old dog this evening 1/28/17, with a mayor ear infection (she was miserable and in pain). Bella was seen by Dr. H May. The receptionist and check in was very nice and helpful. But never have I been treated so rude and disrespectful by a veterinarian (Dr H May). Even had nerve to call me stupid, said there was nothing wrong with my dog (I have 4 dogs and know if there something going on), wasting her time. Buy she didn't have any problem charging me $172 and proscribing 2 meds. The clinic was not even busy. And then made us wait over 1 to get the medicine. Here is what the web site mission statement... Your pet is more than just an animal - he or she is an important part of the family. At Veterinary Specialty and Emergency Care, we understand how special your companion is to you, and we're honored to partner with you in keeping them happy and healthy. With us, you'll get access to an elite team of doctors, specialists and support staff that are dedicated to making a positive impact in the lives of animals and their caretakers. More importantly, you'll get a team of professionals who are pet lovers first. Whether your visit is for emergency medical care, internal medicine, rehabilitation, advanced diagnostic testing, laser therapy or something else, you can expect the highest level of care available, each and every time you visit. We specialize in offering premium services at an affordable price so you'll never have to worry about a thing! We're available 24 hours a day, 7 days a week, 365 days a year to assist with all of your Southside & Greenwood area pet care needs. Give us a call today or stop in any time. Your Southside veterinarian would love to meet you!. We were not treated with a positive experience. If you happen to get Dr. May, go to other provider. Will go elsewhere from now on. read more

Horrible service. No sense of urgency, which is weird considering it's an emergency vet's office. Not very friendly. I took my dog in there with a torn open and bleeding ear immediately after it happened hoping to get care right away and they let me sit in their exam room for what was probably almost a half hour and did not even, at the least, clean it or wrap it up like I asked. They just wanted me to pay the $700 bill and schedule surgery. I'm convinced that they're money hungry and don't obviously care too much about the animals that come in bleeding and in need of help. I was in tears because I wanted my baby fixed up and they were too busy sitting in the back eating and not paying attention to us. I would never ever recommend going to this place if you need urgent care, or genuine care for that matter. I ended up just walking out in tears and frustration. If I could rate them less than 1 star I would. read more

January 26, 2017 - We had to make the decision to let our 11-year-old bloodhound go. Horrible shock, as we did not expect that to be the outcome of our visit. Dr. Reed and staff member Donna were kind, caring, just what you want/need during a most difficult time of losing a family member. Staff member Courtney acted so matter of fact about everything - charges, what we wanted done with Jake's body, etc. - she treated all our interactions like a "transaction" - losing a loved one is not a transaction. We weren't buying a cheeseburger. We were having to make horrible decisions while in shock. I've requested three times over the past four days to speak with the office manager about my concerns. Receptionists have left notes on her door, promised they'd put this concern in front of her - nothing, no response. I hope never to have to go to this place again. If I do, I will ask specifically to work with Donna and Dr. Reed. They care. However, it is management's responsibility to ensure that ALL staff members represent the brand of the business in the best manner possible. Not the same level of care throughout the organization. I hope they will review their customer care expectations. read more