1. Vfw Post 6654

    1. Vfw Post 6654

    0

    De Soto, KS

    Vfw Post 6654

    5.0 (1 review)

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    14 years ago

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    RG Small Engines

    RG Small Engines

    3.6
    (25 reviews)

    I was told by RIDGID MONTHS ago to send our power drill here for repair under warranty, I even…read moreincluded pre-paid shipping for them to be able to do the repair and ship back. I have never; 1) received a callback confirming the receipt of the drill (UPS showed it as delivered, 2) received an email regarding the receipt or status of this drill, 3) no communication whatsoever. That is insane. It's hard to believe this is an actual business.

    I was referred to this business by the manufacturer to pursue a warranty repair for a Ryobi…read moreportable gas powered generator. The circumstances of purchase and warranty were not questioned when I dropped the unit off. However, after two months and multiple follow up visits because they would not answer their phone so I could check status, I was finally called and told that the unit was ready for pick up. Upon arrival I was informed that there would be a charge of $174 dollars for what was supposed to be a routine warranty carburetor replacement authorized by Ryobi, yet I was told that my apparent lack of maintenance on the unit was the root cause for the problem of it not running properly. When I disputed this claim and noted that at no time was I notified that this was an out of warranty or unqualified service that would result in a charge I was treated rudely to the point of abusive language and told to leave the premises with my equipment and to not come back. Needless to say under the circumstances, I did just that. I fully suspect that they were trying to get service revenue out of me, but at the same time they were going to file warranty claim paperwork with Ryobi and essentially double dip, although that was not substantiated in any way.

    Vfw Post 6654 - localservices - Updated July 2026

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