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Services - Kool Zone KC

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

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5 months ago

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Patriot Heating, A/C & Plumbing

Patriot Heating, A/C & Plumbing

4.6
(20 reviews)

We have been a Patriot HVAC customer since we purchased an entire Rheem HVAC system for our home on…read more29 April 2014. We have had super equipment reliability across twelve (12) years. On 12 January 2026, we noticed the house was cold when we woke up. After looking at our thermostat, I tried to change the batteries to see if it fixed the problem which it did not. We called Patriot at 10:06 am, explained our problem, and got on their list to send out a technician. Mike arrived at 11:00 am to check out system to determine the problem. I explained what we experienced with our heating system that morning and then he began his trouble shooting. After checking the furnace fault codes and operation, Mike came upstairs to look at the thermostat. He stated he needed to hardwire the thermostat to the system which he did in a few minutes. When the furnace turned on, Mike went downstairs to monitor fault codes on the furnace. He stated the codes cleared and that is all we needed for the fix. Our heating system has been working just fine since this repair. We always receive prompt service response from Patriot as well as service we trust when Mike has performed work in our home. We highly recommend Patriot HVAC.

Patriot Heating and AC has done great work for us for the past 3 years. Our most recent service…read morewas completed by their tech Frank. He clearly communicated all the details and did a fine job. No surprises - just service you can trust. We look forward to continuing our relationship with Patriot! Recommended.

Mission Plumbing, Heating & Cooling

Mission Plumbing, Heating & Cooling

2.9
(86 reviews)

I usually use another company for all my home needs but I decided to see what they would say about…read morea recent home repair. I was able to easily set up an appointment online within a time frame that would work for me. They called prior to the technician coming out. The technician was professional and friendly and I feel like the quote they gave me was reasonable compared to other companies. They do charge a $49 service fee normally but that's relatively lower compared to other companies. The technician waived the service fee which was extremely nice and not expected. I did end up going with the company I normally use but only because they quoted me a lower price for the same thing but I would consider using Mission in the future if needed.

Be very cautious with Mission Plumbing, Heating and Cooling…read more My neighbor recently had Mission out for a service call; the problem was with the control board in the air handling unit. The tech had to leave to get a board, but was back within a half-hour and spent a little over two hours total, including the time to get a new board. The board was under warranty, so there was no cost for the board. He was charged $1,063.48, but given a 10% "over 65" discount, so total charge was $957.13, which works out to somewhere between, $320 and $479 an hour. The technician also said that he was lucky that the board was under warranty, otherwise it would have cost and additional $1,000 for the board (this was also verified by the service manager at Mission). We got the model number of the board, searched for it on the Internet, and found it on the manufacturer's website (Goodman) for less than $100. We contacted Mission to discuss with the general manager twice; he never returned our calls. We then visited Mission in person to visit with him, but he "was in a meeting", so we were directed to Gabe, who confirmed the charges above. When asked about the pricing for the board, we were told that it is not generated locally, but by Southern. Mission was purchased in April 2021 by Southern Home Services of Maitland, Florida, which owns 26 PHVAC companies primarily along the southeast coast of the United States. Southern is, in turn, owned by Gryphon Investors, a private equity company. So not only does Mission need to cover their overhead locally, they most likely need to also provide funding for Southern, who in turn possibly has to return cash to Gryphon. It all flows uphill. Southern also owns C. M. Mose, another local PHVAC contractor in the Kansas City area. Moral of the story: Mission may have been a good company at one time when it was locally owned, but it has changed. Get pricing up front. Question the technician. If you don't like what you're hearing, go somewhere else, and don't hesitate to go with a mom and pop; quite possibly they can do the job just as well for quite a bit less money. They don't have the overhead that the big guys do (especially if owned by private equity).

Kool Zone KC - hvac - Updated June 2026

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