I have been with Spectrum from the beginning. I was with the company they bought out and the…read morecompany they bought out, etc. One thing I will say about Spectrum is their Internet service is very good. It is fast, reliable, and when I need assistance they are reasonably easy to work with. However, when it comes to their cable TV service... They are out of their minds! Their price is too high to begin with. Then it seems every time I get my bill the price has gone up. And without any warning. It's crazy! I have switched things around now. I still get my Internet service and landline from Spectrum. And the price is reasonable. The speed and reliability is excellent. But I dropped their cable service and went with an independent streaming service. I get all the channels I had plus some additional ones and I save A LOT of money. You need to do some research of your own. Spectrum can be good and bad. It's up to you.

Worst internet service anywhere! Seriously. Their service constantly goes out without explanation…read more No one on their help lines gives an explanation of what's going on! My advice, get streaming services from ANYPLACE ELSE!! Just don't get Spectrum. They will disappoint you at a premium price! Everyone else is less expensive too!

Friendly and knowledgeable technicians. They were quick to respond to my questions and were able to…read moresolve my network cabling issues. Highly recomend this company.

They were hired to install new security cameras and was planned out that it would take 2 months…read more(tops) from start to finish. It took over 1 year for them to finally finish, and during the whole process was fed nothing but excuses, and sub par work. Everything was half done, and that half was done incorrectly. Every week there was some new employee here they hired, and that person had no idea where the last guy left off from the week before, and good luck getting a hold of the man in charge. You will be ignored for weeks on end until he sees fit to get back to you. Basically this is the most unprofessional company we have ever dealt with, and if I'm ever asked if I know of a company to refer, all I can say is. I definitely know of a company to never call! I don't know who Tom G is, but I already know he's a liar.

The absolute worst Internet provider I have ever had going back to dial up over an acoustic modem!…read more Totally unreliable I am continuously accessing their website using my cellular network to reset the connection. I frequently lose connection and their customer support does absolutely nothing to assist. I travel a lot and as soon as I can find some time to stay home, I'll replace them with a new provider. Use them at your own risk. I would give zero stars, but I have to give at least one!

Awful service. It goes out at least monthly. Your bill will double at a moment's notice because…read morethey get you to commit to e-billing and autopay for discounts and you forget to check the email. Customer service takes at least 30 minutes to route you finally to the right queue, where you will wait an hour. I am switching service and will not return.

Immoral unethical business…read more Sales reps will sell you whatever they want in the system to many customers to get extra commission on phones and internet "plans" just to make more money and you end up paying more than what you signed up for. then when you want to cancel you have to speak with the managers under the owner of the company just to get anything actually changed. then you go back to the bill review a month later to see that nothing is actually changed anyways. then you find out that all their reviews are fake and the only real ones are hard to find. it's like the Internet services by the mafia.

This company has as much business ethics as Donald Trumpf! Sold my home and was going to switch to…read morea new address, I was into the first day of the month and they don't pro-rate so i lost $190 for zero service! No exceptions! Well congrats, you people can choke on a big one, You Suk!

AVOID, OVER PRICED, BOGUS FEES. Worst customer service,…read morebogus added charges, disconnection fees, frequent outages, slow unreliable services, T-Mobile, Spectrum, Mint, MUCH better and cheaper.

My experience at the retail store was quick and easy last weekend (16 Nov. 2019). I came to return…read morea wireless router. The problem I had recently was with customer service and locating this store. CUSTOMER SERVICE -- I called this location before I arrived to make sure that they were still open. No one answered the phone and the voicemail stated that they closed at 3pm, on Saturday. I was confused because a google search (via google reviews) showed that they were open for business. To add to more confusion, the actual COX website did not have any Cleveland locations on their list of locations so that got me frazzled because I didn't want to drive to Parma to see the store closed. I called Cox Corporate (not the store) and spoke to customer service Rep. He was not able to help me to determine where the Cleveland location was or what time they were opened. He did the google search I did but that can not be reliable at times. He also was unsure why the Cox website didn't list the store under locations. Anyway, I went to the Cox location via google search and hoped they were open since no one at the physical store was answering their phone. Thank goodness, they were open. Step it up Cox Customer Service. COX INTERNET -- I had a good experience with having Cox internet for 1 year and 2 months. I only cancelled because the plan increased in price after 1 year to $77 per month (normally, new customers get a deal for the 1st year). If I had a roommate then I probably would have kept my internet service but I have data on my phone. **** - 140 total reviews in 2019 - 349 total overall Yelp reviews - Reviewed on 23 November 2019