Just got my car back from VICE'S and I give them 10 stars if I could. HIGHLY RECOMMENDED! (I'll be back in a day or two with more details... in the meantime, if you're looking for serious mechanical repairs on your vehicle, be sure to consider them - and FIRST) read more

Vice Collision Repair did a front bumper repair on my 2010 Porsche Boxster S. I thought it was just a scratch caused by a deep pothole in a tight parking space, and impressed me with the detailed and conscientious repair process. Their personnel is friendly, accommodating, and clearly highly skilled. I am about to use their services again, having been rear-ended a few weeks ago. I will be taking my Honda there without question, expecting the same quality work this time around again. read more

Took my car here a few years ago after a comprehensive accident, worked with insurance. It was all cosmetic damage. They didn't buff out or fix several spots of damage around my car. Never said anything because it wasn't worth the fight but they broke the bumper clip when they replaced the bumper, so I took it back to have them fix at least that. The guy was nice and he glued it for me. Lo and behold the glue has worn off and my bumper is poking out again. They won't fix it, and blame it on damage around my car (damage that is partially from the initial accident which they did not fix.) Shoddy work for sure. Lesson learned, inspect every in and out of your car when you pick it up (and say something to them right then and there!) if you have to use this place. read more

Highly recommend Vice's Collision! My infiniti was involved in a collision where the other driver was fully at fault and they took care of my vehicle within a matter of 2.5 weeks. They replaced the front passenger side of my vehicle which the same quality carbon parts and matched everything perfectly to how it was before. Additionally, they were extremely communicative and have a web page that you can track the progress of your vehicles repair, quoted amount etc. God willing I don't have another incident where I require collision repair but if I do, this will be the place I come to without hesitation! Steve and Lisa made this an extremely pleasant experience in a not so pleasant incident :) Thank you guys again for everything you did, god bless! read more

Great customer service and quality . Cleaned the inside of my car as well, would definitely recommend, handled basically everything.

I chose this shop because it was approved through my insurance to replace all four rims and tires after they were stolen. They had to source the tires from a tire shop, and that's where the problems started. Shortly after picking up my vehicle, the tire pressure light stayed on constantly. I had to fill up the tires every time I left the house. I brought the car back assuming there was a defect or a leak. The man at the front desk was incredibly unhelpful and dismissive. His "helpful advice" was, "word of advice, you shouldn't drive on a tire that low." Obviously -- that's why I brought it back in the first place. He spent 30 minutes unsuccessfully trying to inflate the tire, then insisted there was no leak and sent me to Les Schwab instead. Lo and behold, there was a nail in the tire the whole time. So, thanks, Vices! Really stellar work. Next time I'll go anywhere else -- and I strongly recommend you do the same if you want to avoid stress and wasted time. read more

They did a great job. Good work. Also cleaned my car which I wasn't expecting. Kudos. People were easy to work with.

My vehicle needed the rear bumper replaced and painted. They told me they needed my vehicle to color match the paint in order to perform the repair. I was hesitant about leaving my new vehicle at their shop but they insisted they needed it to "color match" the bumper so I reluctantly dropped it off. They did the repair work in one week and when I picked up my vehicle, I noticed it seemed very dusty. It turns out that while my 2021 Mustang Mach-E, which I waited a year for, had over sprayed paint on the hood, roof, windshield and passenger windows. They denied that the over-spray was their fault and said it must have been on the vehicle before I dropped it off. I spent an hour scraping off the over-spray off my windows and will now be paying $300 to have my new car clay barred and detailed to hopefully remove the overspray off of the paint. read more

Vice's Collision Repair - This is what overspray looks like. - Body Shops Near Me - Citrus Heights, California

Whatever you do DO NOT bring your car here for any quote or repairs!!! If this is what your insurance offers, request a different repair shop!!! This place is sneaky, lazy and has terrible customer service. If you were unfortunate enough to have to bring your car here, be sure that if they agree to anything outside of what their paper says MAKE SURE to have them write it and sign so they don't do whatever they can and screw you out if a few hundred dollars. Absolutely the worst and have never felt so swindled, dismissed and taken advantage of. read more

I was hit by a driver and stressed out between my busy schedule and things changing last min vices worked with me to get my car in quickly, the estimate was what was the final ending price, I was worried about color difference but they nailed the color and the car looks like it did when we bought it. I was estimated my car to be done nine days out but they ended up getting it done in four days, I was so happy. Highly recommend this place. read more

They said i had to pay the deductible of 1,000 for something that wasn't my fault and Lisa overheard it and made some phone calls and the insurance company called me back and covered it. So in a way Lisa saved Christmas. Thank you Lisa! Jason with the Rav4 read more

This is my second time using this company. My daughter was at a red light and someone ran into the back of my car. I have Geico insurance and this is one of the companies they use. Because I have used them before...I chose them. From arrival their customer service is awesome. They are very friendly and helpful. The bring you out and mark the car for the damage with you. They are very clear what they will do and give you a timeline when the work will be finished. They finished my car 10 days early. They keep you updated via text message so you always know what is going on. Enterprise has a relationship with them. They brought the car to me at the shop. I hated that I had to know them under these circumstances.. But if I needed another collision center...i would for sure use them. I found that a speaker in the car is very muffled after picking up my car...they said bring it on right away. If you were in a collision and want great work..friendly service and not have to wonder where they are in the process of completing your car...this place is awesome. They have a lifetime guarantee on their work... I always pray and commit everything to the Lord first...i always ask Him to make sure everything works out perfectly... read more

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I was forced to come here by progressives insurance's policy of using approved shops to do their repairs. Beyond the bad insurance company , these folks did an excellent job in repairing my Audi , they knocked it out quickly and were very friendly and were great with communication. Glad I found you , I will refer customers in the future read more

We have Gieco and they referred this place to us and WOW the service was outstanding! Couldn't recommend this place enough. They were so efficient and polite. They kept us updated on the status of the repairs, and we got our car back much faster than expected! They really made this whole process so much easier on us. 10/10 read more

I recently used Vices to fix a rock chip on my quarter panel and hood. I have used them two times prior and was very satisfied with their quality of work. Sad to say I was very disappointed this last time around. Repairs took about 9 days. I received a phone call at 4:50 pm stating my vehicle was ready for pickup. I rush down there only to find numerous imperfections around the repair area on the quarter panel. Very frustrated I refuse to take my vehicle and they agree it needs to go back into repair. I understand things happen but where's the quality control? There is absolutely no way my vehicle was inspected throughly. I noticed the imperfections immediately! Thankfully they had my car ready the following day. But as I was leaving I noticed debris from the repairs in my backseat. Appeared to be some type of plastic pieces maybe weatherstripping. I have very light leather interior and the entire inside of my vehicle was full of dust. While I would not expect them to detail my car I do expect to get my car back in the same condition as when I dropped it off. When I'm paying for a service my expectation is that you clean up after yourself. Customer service had gone to shit and it's a very sad thing to see! Geico and Enterprise have been great each time but I will never use Vices again read more

I took my car to Vices for estimate and repair. They had to order the part for my car. May was great throughout the process. She kept me apprised of every step of the way. I have never had anyone at a body shop treat me with the professionalism and care such as demonstrated by May. She should be commended for a job well done. When it comes to your auto body needs I recommend Vices Auto Collision. read more

Brought my car in for insurance covered collision repair. The day before the scheduled completion date, received a text moving the date out 2 weeks. I called to ask about the delay, was told both Steve and Lisa were busy with a customer, and left a message requesting a call back. No response. Next day, another message. No response. Next day, left a message on Lisa's voicemail. Again, no response from either Lisa or Steve. The daily texts on scheduled completion dates stopped. The day before the second completion date, received a text moving the repair out another 5 days. The morning of the third completion date received a text message moving the date another day. Next day, another text, another day. Finally pick up the car yesterday. Repairs looked okay. There was a small existing scratch right next to the repaired section that they would have had to tape off to avoid touching up as part of the collision repair. I would not recommend or would I ever use Vise's Collision repair again. read more

Very expensive and insensitive my car was totaled. They didn't make me feel comfortable at all then offer me a ride home, then offer me anything to drink coffee or water just very noncommunicative.. read more

Let's face it, there are few things more annoying than having your car smashed into. My insurance company recommended Vice's Collision and guaranteed their work and I saw the good reviews on Yelp, so on the tow truck it went. My vehicle was assigned to Angel, who did an excellent job at providing timely, informative updates through the process to both myself and the insurance company. Because of the electronics that were crushed in the rear end, the vehicle also had to go to the dealership for certain parts to be installed - and we all know how quickly a dealership moves, right? The first time I got my car back (after about a month) within a few days of driving it one of the sensors started tripping out and an error message appeared. One quick phone call to Angel and she was on it- coordinating a new rental car for me and getting my vehicle fast-tracked through the dealership. Within two weeks of the return of my vehicle, however, the dealership's sensor replacement apparently wasn't enough and the same error message returned. Yep, a third rental car was needed and a larger scale replacement of electronics necessary :( If you've hung in this long on this review you're probably wondering why roughly two months of back and forth on getting my vehicle fixed warrants a four star review. It's simple: Angel. Her friendly, courteous service and reassurance kept me calm when I might otherwise have gone nuclear. She updated me religiously via email (my preference) and went out of her way to have the rental cars brought to me and returned for me to save me time. Plus, I realize that Vice's can't be blamed for the dealership's ineffectiveness to get it done right the first time. I'd recommend them. read more

I had my car repaired through my Geico insurance, and it turned out beautifully. There was a delay for repairs because of the difficulty in getting parts, but nowadays that is not surprising at all. They kept me updated the whole way through, and anytime I had questions they were very helpful. I would highly recommend them. read more

I don't even know where to start.. All I can say is that Vice Collision completely blew me away and exceeded my expectations! They have been amazing through this whole process and made it so stress free for me. Mike and Mae are beyond helpful and kept me informed the entire time my car was being worked on. Everyone here is very friendly and welcoming! The work speaks for itself and the finished product is a 10/10!!! AMAZING! If you are looking for a repair place look no further! Come here! You will not regret it! Thanks again Vice Collision. I feel like my car is brand new again. (Which it is) Cannot thank you enough. read more

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Recently brought my Honda in for some front end damage after a careless driver backed in to me. Customer service and repairs were top notch, they kept to their scheduled completion, and they kept me updated everyday through text. Will definitely be back in the future if needed and 100% recommended read more

The best customer service ever!! Everyone is so friendly knowledgeable and helpful, Highly recommend if you ever need Body work done on your car read more

I took my 2019 Civic to them after an accident. They did a great job repairing. They worked through my insurance and made the process extremely easy for me. 10/10 would use them again. Fast, reliable & friendly. read more

I was surprised.. It's a nice place, the people were nice and they did a pretty good job. (Paint) Recommendable. read more

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Thank you everyone for making the repairs on my vehicle such an easy experience. The staff made the arrangement for my rental and told me exactly when my vehicle would be done and kept me informed as they were working on it. Then when it was done, I was amazed at the excellent job they did on it! This is a very professional and detailed body shop. I highly recommend them and you won't have to worry about a sloppy job, it shows they take pride in the detail of their work. read more

Had my car rear ended in a hit and run accident a week and a half ago and they were recommended through my insurance carrier, Geico. I checked out online reviews first, which were positive, so I gave it a go. I have to say...I was not disappointed! From contacting them to dropping my car off to getting fixed, the entire process was seamless. They text you updates along the way, had my rental waiting for me as I arrived and made the return just as easy. I would highly recommend and the lady in the office is super sweet. Thank you Vice's! read more

Went to several body shops but decided on Vices. They staff was super friendly, greeted me at the door, listened to my rambling monologue about what a storm this collision has me in, and gave me a good expectation on what to expect from the coming repair. They even helped to make sure a rental car was ready from Hertz when i dropped off the car. I will post before and after pictures and tell you more as things progress!! Right from the start, the watm and frieilndly staff helped me feel confident. read more

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My car looks great! Everyone I interacted with was very nice! If my car gets scraped again, I'll definitely be giving them a call.

Typical not at fault collision and I needed my bumper redone, I had an idea from Cooks collision and wanted to compare. I was swinging by on my way home from work, called to make sure they would be available to give a rough estimate. Heres the bait. Very nice, however, very vague didn't ask any specifics just was told to come on in. I had set an appointment at cooks earlier and was given a bit more information about the process, knew what to expect going in... a red flag came up but I figured the process wouldn't be much different from the other company. I starter their paperwork and when I got to the insurance question, I didn't know if they needed it as I again, just wanted an idea of costs to negotiate with the insurance company. After I explained this the tone changed - "OH! you're ahead of the game! You just need to have it brought in, whatever further damage or additional costs they may not have included in their estimate we bill to them etc etc. It would WASTE EVERYONE'S TIME to do what you're asking". Did you catch the switch? I get it, the hardest part of business is to get them through the door - but it is completely distasteful to tell a prospective client that their request would WASTE EVERYONE'S TIME. I gather I was in jeans and a shirt, however you should seriously reconsider how your receptionists convey your business as they are the face of it. This is my 2nd time here. I had my last car worked on here and not 5 years later the paint started just peeling off in huge chunks. They initially sent me home with my car after a week of repairs and as I signed off on it they told me there was some weather stripping they needed to add... later... when it was in... and they would call... sold the car and still haven't received that phone call about weather stripping. Advice - don't tell them anything just get an estimate if that's what you want. Say it's for out of pocket estimate if you must. Actually, don't even come here. My first experience should have set the tone, but surely after all these years things would have changed? Not. You can put a nice coat of paint on a beater, in the end, it's still a beater that will disappoint you and end up costing you time/money that it just isn't worth. read more

They were beyond excellent to work with! Lisa was a delight and made the process so easy to get my repairs and rental car! Absolutely recommend this location! Truly the easiest and most painless part of a collision experience! read more

Nothing but grief after coming here. Took our car here for an estimate and before we were even contacted about what they found or the total for repairs (which turned out being nearly $15,000), they jumped the gun and ordered parts, so when we said we were considering taking the insurance money to get it fixed ourselves elsewhere, the person handling our claim was extremely pushy and kept saying "well we already ordered the parts", so we ultimately just gave up on that idea because of how much of a hassle it had become. Nearly 4 weeks after towing our car there for minor front and rear end collision damage, it was finally ready. The week following getting our car back we noticed the AC was acting up and just blowing air, so I contacted them within the week to notify them I wanted to bring it in to see what was the issue as it did not do this before the accident. After bringing our car back FOUR TIMES for the same problem they did absolutely nothing other than recharge the AC and explain to us how to use our air conditioning control features. The fourth time however they tell us the only thing it could be is the part that they replaced for the AC, and so they ordered the original factory part (no idea why they would use different parts in the first place), replaced it and told us the AC still wasn't working and gave us a theory about why as they sent us on our way because they are "not a mechanical shop and don't do that kind of work here" yet they are putting parts into my car and blowing smoke every time I brought it in expecting to find out what was wrong with my AC. We ended up taking it to our trusted mechanic shop for a diagnostic and they tell us that the repair shop messed up putting in the twice replaced piece and that we should take it back to them so they would properly install it covered by the insurance. I call Vice's to explain what the mechanic found and was told that their work was perfect and that I should have went to the mechanic shop HE recommended that Vice's often works with, rather than the shop my family trusts and has been going to for years. Now we will be contacting our insurance company to fix Vice's mistakes literally anywhere else. MIKE was the most aggravating person to talk to and was extremely rude in person and on the phone, not to mention I was treated as a nuisance almost every time I was in contact with him which unfortunately was every single time. I will never go back and highly recommend going elsewhere if you want your car to be repaired PROPERLY without new issues. On the only good note the receptionist May is very sweet. read more

smooth as can be insurance claim using VICES COLLISION for a blown tire that went all bad with body damage to my little scion xd. BEN(JAMIN) was such a professional tech and my vehicle was repaired quickly and looked great. THANK YOU isn't enough for the service you provided. I will be recommending your repair shop for a long time. Not to mention making it my go to shop in the future. This is as good as it gets people. read more

I had a great experience here! I got rear ended and going through Vice's was the best out of an awful situation. My car was done a day early, cleaned and vacuumed (which I honestly feel bad about because I had a lot of crap in my car) AND when I forgot to grab my apartment parking permit from the rental I dropped off, Mi (I think it was Mi I'm so sorry if this is wrong!) at the front desk held on to it for me until I could pick it up the next day. Super awesome service and my car looks brand new! Thanks so much! read more

My wife's car was damaged and needed body work on the rear passenger door. I selected Vice's for repair. They did an excellent job. Their customer service is just that... service... with a smile. Very friendly and professional. They also worked with Enterprise and arranged the drop off of a rental car. The repair was completed a day early... I didn't expect that. Also, they cleaned and vacuumed the inside of my wife's car. I am a very happy customer because of their "over-the-top" service! A definite recommendation in my book! read more

Vice collision did a wonderful job the unfortunate few times I've had to get my car repaired. I asked to have a rental ready for me and they did. They did a great job communicating where my car was at in the repair process. read more

I brought in my car for a bumper repair. My experience with Michelle the receptionist and Mike who managed the repair process for me was fantastic. I felt they went out of their way for me. However, my experience with Nick was terrible. He did not call into my insurance company for authorization. After chasing down the problem, which I really didn't have time for, I got the repair authorized a week later. Also, Nick never returned my phone messages. When I got my car back it looked wonderful. Vice's went out of their way to clean my car up, outside and inside, rims polished, headlight glass cleaned, vacuumed inside and washed outside. The repair was beautiful too. Overall I would recommend Vice's for your repair, just ask for another service advisor if you get stuck with Nick, unkess you have lots of extra time to follow up on him. read more

Excellent service. Was able to get my car in and work completed faster than others were quoting. Good communication. Quality of work was great. read more

This company has since refunded me for the entire cost and then some. I honestly don't think they could have handled the situation better in the end, I appreciate them and would return based on their response and customer service alone. read more

I had two appraisals scheduled for my car at Vice. When I got there, I had a big SUV and had a bad experience with one of the local car washes, then someone bumped into my rear bumper at my work. It took them 10-15 (mainly taking pictures) to give me this two lowest possible estimates that are so unreasonable that would make anyone laugh. In addition, while writing the estimates he, somehow, managed to help other people as well, looking over their cars, etc...What a horrible experience. This shop is a joke, they surely want your business though, they start you off with low balling and then submit additional 'estimates' to your insurance. Golden State or Kniesels are much more honest than these guys are. AVOID. P.S. I have checked Yelp before choosing this shop. Now, I think that majority of the positive comments on here are from employees, family and friends. LOL read more