I just want to say "THANK YOU" Vickie for your AWESOME customer service. I called to have a policy written and you were efficient and made it so easy. You explained policy in detail and answered all questions with clarity. I am Big on Customer Service and unfortunately it's not common practice, but you went above and beyond my expectation. For those looking for insurance call Vickie. Not only is she a great agent she is an awesome lady. Thanks Again Vickie :) read more

We have been with Vickie Stephens for over 10 years and she is amazing. I love that when I call her she always answers the phone and is ready to help me with whatever I need. If you are looking for a new insurance agent I highly recommend Vickie. Not only does she give you the personal one on one treatment but she also gives you the best rates. Thanks Vickie for everything! read more

I just got off the phone with Vickie and she answered the phone, even though it was late, had a smile in her voice, and was happy to help me get coverage QUICK! (after AAA cancelled me over an error of $14 without even a call, email or text!) I'm back with State Farm, with an agent that's responsive and friendly....and real. It feels like home. read more

Very lack of information and not good advice for the claim. Cost many extra dollars to fix bad information given by the daughter who is only person even in office. Rather than say "I don't know" they will give wrong advice and hurt your situation. Avoid and go with Allstate. Why, you ask, then all the good reviews? Are they legit? Here are some that were written by the business owner herself and got kicked off due to violation of Yelp terms of service. Now do you trust this person? Vickie A. S. Vickie A. S. Fremont, CA 217 friends 43 reviews 56 photos 5.0 star rating 1/24/2015 This review has been removed for violating our Terms of Service Vickie A. S. Vickie A. S. Fremont, CA 217 friends 43 reviews 56 photos 5.0 star rating 11/18/2014 This review has been removed for violating our Terms of Service Vickie A. S. Vickie A. S. Fremont, CA 217 friends 43 reviews 56 photos 5.0 star rating 5/22/2014 This review has be read more

Vickie, has been my go to insurance lady for over 20 years, when I need to get it done, shes the only choice that comes to mind... Thank you Vickie for your promptness, thoroughness, courteousness, professionalism, words of wisdom, and encouragement... You are the best to ever do what you do... Thanks, Kenny Session, Broker Session Real Estate read more

I have been with Vicki and State Farm for years now. First incident was a year or two ago. A rock hit my windshield, I called in. They said I would have to pay my deductible of 500. I advised them that my parents insurance offers a widows buy back program. If they have heard of that? I was told no. This last year another rock hit my window. I called in again to see if they happened to change anything or offered the window buy back program. They said no but that I could pay 5-8 dollars more a month for some window protection!! Why was I not offered that in the first place I'm not sure? And of course when I asked them why was I not offered that the last time I simply got a, sorry. A little over a month ago I got a new car. Called it in and was told it would be about an 18 dollar difference which I was ok with. I called in again to just verify they received the car change and left a message never received a call back. Today I look at my bank statement and they took out nearly $50 more than normal. I called and got this rude lady named Victoria. All she could say was it was a training error. I then asked if they normally follow up with a call once the changes are final, especially if it's going to be more than before. She had no answer. To be with an insurance company for years and to be treated like this I don't feel is acceptable. When I called to cancel she was very short and acted as if it wasn't a big deal. Should have left this insurance company a long time ago. And I'm only putting one start because it makes me to post this. read more

Well my interaction with vikki was great! I'm human , she's human, and she understands what I need and what I don't need. Very friendly! Signed up for rental and jewelry insurance and was happy with the out come. She's honest. And made special arrangement to meet with me after hours till my wife was off. Thank you vikki read more

Vickie Stephens has been my insurance agent for more than a year and I am very pleased with her knowledge of the industry, excellent customer service and great rates. I highly recommend she and her staff. read more

As a customer of State Farm Insurance for nearly half a century, we are quite satisfied with the service received by our agents; first, the Fraga brothers and for the past ten years, Vickie Stephens. Recently, a car plowed into our parked vehicle. With the guidance of Vickie and the promptness of claims adjuster Steve Farber, we were able to proceed getting our vehicle back as good as new. Vickie has always been there for us. read more

I've been with Vickie Stephens at State Farm for over two years now and I truly don't ever see myself changing insurance companies. Yes, State Farm rates are awesome, especially when purchasing multiple services (home, car, life insurance) but the personal touch that I get from Vickie really makes me feel taken care of. read more

I am thankful for Vickie Stephens State Farm Agent. I recently experienced something that required me to reference my home policy. It was upsetting then, but now I can laugh. My situation was almost like the State Farm commercials: Moments after the accident (when I calmed down) I posted photos of my incident online. Shortly after posting, Vickie Stephens contacted me. She talked me through everything and she checked on my status days after. Just like the commercial, State Farm was there. I couldn't have asked for anything more from an agent. read more

Vickie has been our Insurance Agent for over ten years always received a great service from her and her staff..

I have been her client for over 15 years. Vickie Stephens has been the best agent with an awesome understanding of customers needs. Very knowledgeable and takes the time the explain whatever policy in question. She really cares about your welfare and protecting the assets!! Her staff has been wonderful as well. Never did I ever have a problem communicating with them or with Vickie. The positive energy throughout her office is enjoyable and comforting. She's better than a good neighbor more like a friend!! read more

Vickie character and attitudes are superb. She is very helpful and she gives any insurance company a run for her money. Her contributions to the city as well as her work with her Alta Mata shows her great personality and generosity. Thanks for all the guidance and blessings to you and your work. read more

I had top notch service from Vickie Stephens and her team. I had multiple problems with my car this year from a rock hitting my windshield to debris hitting my car and causing $9000 worth of damage. Vickie followed up on the claims process and continued to make sure I was serviced. I have been with State Farm for many years and this year I really need to use them and they can through with flying colors! read more

I've know Vickie on a professional level for over 14 years. She is a dedicated business woman that truly cares about her clients and her community. She's the go to girl in Fremont for all your insurance needs. read more

I've been a client for so many years - beginning with a rental policy and now 4 vehicles and my home. Very professional & always available... read more

I had no choice but to go with State Farm in order to keep my pit bull, as they are the only homeowners that doesn't discriminate against breeds. My previous two agents were horrible, however I had to stay with State Farm. Today I had an emergency in wich not being a costumed with state farms road side assistance, I found myself stranded with a family emergency. Mrs Vicky Stevens not only helped me out, but she made sure I didn't lose my cool. When first calling her I spoke to a male whom said she was with a client, after he realized that I needed help at that moment he was able to connect me. The staff was more than professional, they were more than just my agent, seriously, they are my best neighbors. I really would recommend Mrs Vicky Stevens and her office. You will be with an agent that truly cares about her clients and what matters to them. read more

GO to the "NOT RECOMMENDED" REVIEWS for the truth. You will see that VIckie Stephens herself wrote a yelp review for herself to try to boost her ratings. When someone has almost all 5-star reviews, suspect that other reviews are somehow taken out. My own experience was horrible with VIckie Stephens. I was treated well when I came in and signed up (and got "upsold" a bunch of extra insurance) but when I had questions, issues or requests--crickets! She was never there. Her "assistant" (teenage daughter) gave me BAD and flat out WRONG advice. When I had a claim, I couldn't get through to anyone. When I Finally did, she "didn't know" the answer and never got back to me. Avoid read more

I have been with State Farm insurance for two years, and Vickie Stephens has been my agent for those two years. I absolutely love, Vicki! She's not only an awesome lady, but a wonderful agent. I have had numerous, unfortunate events with State Farm, that was NEVER my agents fault; out of her hands. Although, the situations that occurred were not due to my agents mistakes she always helped me resolve the problems with my policy and always reassured me that things would get taken care of, which they always did. Every time that I call State Farm I'm not always able to speak with my agent, directly, but that's a good thing. That lets me know that she has many clients that she's tending to. If I am unable to speak with my agent she has a great staff (Victoria and Endira). Those two ladies are always helpful as well. I appreciate, Vickie and her initiative to go above and beyond when I am in need . She doesn't rest until she makes sure that I'm pleased. She makes sure me, as a client, is well take care of. She takes the initiative, works hard and makes sure I have a great experience! It's seriously a relationship that I am thankful for. To have an agent like her is truly priceless. I'm so happy that she's my agent. Never am I ever displeased!! I'm truly very happy in her customer service. She's very sweet, considerate and personable. You can tell that, that's just who she is as a person, it's not forced- it's genuine. I got a flat tire today and I called my agent telling her what was going on. She immediately checked my account to see if I had the 'emergency roadside assistance' I did! Great thing! She then let me know all of the information pertaining to the roadside assistance. I was then transferred to speak with someone from the roadside assistance department. Hours passed by and my agent called me back- after business hours making sure not only was I safe, but made sure that the tow truck was on its way. That's the type of caring heart she has. She even volunteered to come get me all the way from San Jose, which was where I am, and she's in Fremont. Amazing! Truly unbelievable. Vickie said that she would follow up with me, and she did just that. I've never had someone who did all of the things that she does. I would recommend her to anyone because you'd be amazed. She's truly a gem. I appreciate the connection that she has made with me. When Vickie found out I was on the side of the road she immediately was worried. She was concerned like I was her own child. That's rare. She gave me instructions on what to do to stay safe, she checked on me, and made sure that I was staying calm. I don't plan on leaving State Farm anytime soon, because of my lovely agent, Vickie Stephens. Thank you for caring Vickie!!!! You are sensational. Thank you for all of your hard work!!!!! read more

It is not enough for me to write a simple review about Ms. Vickie Stephens so I hope that this is review is not too lengthy, but I would be remiss to not expound on the wonderful interactions that I have had with her as an agent. I first contacted Vickie Stephens' office regarding life insurance for myself and my family. I was definitely pleased to find that she was extremely knowledgeable of the various policies and options that were available to me, but her personal care and concern for me and my family as a whole is what really stood out. Not only did Ms. Stephens patiently walk me through every choice available, she even took whatever time necessary to ensure that I understood everything there was to know about what was being presented. She made sure to answer every question I had (and believe me I had A LOT!!) and further offered - and still offers now - personal advice that would ensure that my daughter and I would lead long, healthy lives! Now what other agent would go out of their way to do that!!?? Fast forward a mere few weeks after our initial meeting, I had the unfortunate experience of encountering severe water damage to my condo due to a fire in a neighboring unit. I immediately contacted Ms. Stephens regarding this matter and, again, she was there to personally walk me through every step of the process. She not only assisted me during business hours, but offered her personal cell number to me in case there was anything I needed that required immediate attention! From beginning to end, Ms. Stephens went out of her way to make sure that all of my needs were being met. Again, what other agent would go to such extremes to see that their clients' are taken care of!!?? Needless to say, I would HIGHLY recommend Ms. Vickie Stephens for all of your insurance needs!! Ms. Stephens goes above and beyond to make sure that her clients get the best that there is to offer. Her professionalism and personal care and concern are exceptional. She and her staff are very thorough and do an excellent job of keeping up with the client's needs. Their attention to detail is impeccable and their ability to make each client feel as if they are their only client is a trait that can't be denied!! read more

Vickie stephens is the most amazing insurance agent there is out there. I have been using Vickie for over 10 years and whenever I have an issue she has always personally helped me handle it immediately without waiting. If you're looking for the best one on one insurance agent that will drop everything to help you in a moments notice you have to choose Vicky. On top of the excellent one on one professional customer service she has given the best rates for all my coverage needs. Thank you Vickie for all your help and I will continue to be a loyal customer because you treat me like a number one customer. read more

Vickie and her team are amazing and very helpful and always find the best way to help me out I highly recommend them

Vickie Stephens Insurance Agency deserves more than 5 stars! Vickie and her team go the extra mile when dealing with your insurance and financial services. She is very involved in her community and she truly cares about her clients. read more

I cannot express enough of how incompetent this office is. Vickie Stephens has grown bigger than she can handle. They are never available for you, are not knowledgeable at their jobs, and can't handle simple requests or changes in a plan. It literally takes minimum four phone calls to get anything correct. Also if you ever want to speak or talk to Vickie herself, all I can say is good luck. To top everything off, her employees (especially her daughter) are very condescending and do not know what customer service is. read more

Very good experience with the entire staff. Very friendly and prompt to complete tasks and answer all questions!!

I called Vickie's office for coverage on my condo unit. Her son, Leonard, did a fantastic job following up with me and finding the pertinent information needed for my coverage. Vicky was always available for whatever answers he could not find since this was his first time dealing with such coverage. It was a small annual premium, but they did their best to give me the best customer service which I really appreciate. I would definitely recommend any customers to their office. read more

I can't express the true awesomeness that my insurance agent Vicki S is!!! She has been my agent for almost 4 years and is alway there when I need help. Recently I needed insurance for an appartement at very short notice... Vicki took my call on a Sunday and I had the policy in hand by Monday afternoon.... when bad things happen or you need piece of mind insurance can be a life saver...and when your agent is also a source of support it can be tremendous!!!! Work with Vicki you will be so glad you did! read more

I have been with Vickie Stephens for about 10 years. She is a wonderful agent. When I first signed up with Vickie she came to my job to sign me up. I was very impressed by that. She has the best rates and a great staff that always solves any issues that I may have. I highly recommend Vickie. read more

I am so pleased to share the experience that I for many years have received from Vickie Stephens as my Insurance Agent. Since 2004 she has been my Agent now covering 10 insured policies - from House, motorcycles, cars, tag-along, Life.... I live in Napa area and her good neighbor professionalization is as if I am right next door in Fremont. Vickie continues to be there for my family. If we need her at any time for anything. Very easy to talk with and not just one that talks the talk but WALKS THE WALK for you. In life we cannot PLEASE Everyone, but for those that post any negative reviews against this caring individual, from my many professional years in business I have found that - those that point the finger at one - need to carefully examine the 3 FINGERS on that same hand that are pointing right back at them, additionally not overlooking the position of the thumb that is pointing UP..... Move on if not for you and as the directions of the thumb - look up for forgiveness. No DOUBT - I am in Great Hands with an awesome Agent that is RIGHT THERE like a fantastic neighbor! read more

I have been a client of Vickie's for three years . I'm so happy she is my insurance agent, she take good care of me thanks all your hard work and time. Happy client... read more

Vickie has been my agent for many many years and I would not change agents or agency. I am very happy with everything she and her staff have done to help me and my family. read more

I've been using Vickie for years and appreciate the service. She helps us through all our needs and alleviates any stress. She is truly a subject matter expert. Leonard is also very helpful and accommodating. I couldn't imagine being with any other insurance company. I'm proud to have a great State Farm Agent Team! read more