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    Victor Canera

    4.8 (88 reviews)
    Ultra High-EndJewelry
    Closed Closed

    By appointment only

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    The wrong color that he provided

    [In one sentence] Bad customer service ruins everything. Have not communicated with Victor yet, just stopped in the middle of an order because of the inappropriate attitude I receive from customer serice, Nathan Bezeytin. I hope other clients have better luck and dont talk to him. First of all, I personally really appreciate Victor Canera's professional skill, the rings he made looks subtle and beautiful, and that is why I want to customize my ring here. However, Nathan's customer service really makes me feel uncomfortable. [1] Nathan is not professional. He did not fit or try to fit customers' need. At first, I said I would like colorless diamond, he recommend a G color to me. After I clarify my need to him, he indeed send me another option. However, the next day, i asked for more options, he challenged me why I need more options and why I want larger table of a diamond (although it should be my own preference). I explained and he indeed gave me some more choices. But he still recommending the one he showed me yesterday for "its perfect ASET" according to him. I am not even be able to see the ASET on my end, and ask and realise he was talking about the first G color diamond... (I do not look down on G color, and I respect different peole's choice, but when I customize my ring, it is my own choice.) So I do not feel my own preference is being respected by Nathan at first. [2] As a client, I do not feel being respected by Nathan. I do not feel that my questions have been directly answered by him for most of the time. When I asked about payment method, and asked could i use credit card as I have cash back. Usually the answer should be simply yes or no, and then with more explanation. while Nathan replies "There will be 3% processing charge, i am not sure you can have 3% cash back". It is not your business to know how much my bank pay me. Please at least have some boundary and be respectful. The reason why I still talked with Nathan and did not give up is because I still trust Victor and believe he is professional. With the hope to get a beautiful ring, I choose to proceed and want to order a diamond. As I was waiting my bank to transfer from one of my account to another, I just look up online and accidently saw the same diamond on other online wholesale website. The price there was cheaper! So I just go back and aksed Nathan whether I can do price match. Again, the answer should be simply yes or no, while our lovely Nathen amazed me again. He asked where I saw it, I sent him the link, then i feel being humiliated by him as he said we dont fit, he recommened me to buy from that website or go to Harry Winston. Why directly answering clients' question is so hard? Why put your own judgement while you are the client service? Also, I am fine if you do not do price match as the given price is reasonable to me, but why a try of asking would result in being humiliated? [3]. While Nathan himself is not professional enough to be a client service, he does not give others benefit of doubt. There are many times that I receive really blured pictures. I understand that they cannot provide us with exact GIA number, and I never asked for it (I was angry and wrote "I keep asking GIA number" in the chat, but actually I had never). I always ask for clearer screenshot of the GIA report to see the imperfecfion of the diamond. Also, they only are willing to privide the whole GIA report before shipping. As an international buyer, I did not feel safe and asked Nathan for more clear electronic version of the GIA report for my own record just in case. I tried so hard and ask for multiple times, feelling like begging. I am glad he finally gave that to me, even without the specific GIA number, which I am fine and I understand. However, when I ask for price match later, he said " Ah, thats why you keep asking GIA number". I feel not being given benefit of doubt and REALLY HARD to communicate with him. Nearly for every request, I feel being judged and need to eplain and justify myself to get the service. Nathan's attitude also makes me feel tired and becomes less confident/excited about customizing my ring here. That should NOT be a client's normal experience. Conclusion: Nathan, I hope your boss can see it!

    Victor's ring
    Mikey s.

    Victor and team are the absolute best. The work is stunning and can not be rivaled. The customer experience is just as good. Every question answered quickly and politely. I was 100% comfortable with the process despite being 3000 miles away. I've had custom work done by other elite jewelry makers (Leon Mege, et al), and Victor's work is at the top of a very talented bunch. The ring he crafted -- during lockdowns, protests, and a pandemic, mind you -- is the nicest piece of jewelry I've seen to date. His signature hearts and arrows diamonds are absolute firecrackers. The stone is brilliant. The setting is delicate and perfectly proportioned. Victor's pricing is fair and considering the quality, it's a true value. A+. Don't think twice. Call him. If you're in LA, go see him.

    Canera Ideal Hearts and Arrows diamond ring

    DM's Review My diamond purchase with Victor has been a wonderful and educational experience. My husband initially surprised me with an upgraded stone and setting to celebrate our anniversary (he is a wonderful man!), and the ring was beautiful, but unfortunately he does not know very much about fine diamonds. He purchased this initial ring from a retail store, and we worked with them to exchange and upgrade the stone, but I just was not happy with the result. I began to research diamonds on the internet, the grading process, what influence fluorescence has on the value of a diamond, how the stones are cut, as well as other fine details. I found Victor through a review online and reached out to him with questions. His response was prompt and thoughtful. He helped to educate me to the nuances of how a diamond is cut, and how the type of cut make an incredible difference in the beauty and presentation of the stone. I had many questions and he answered them all, always responding promptly. The buying process was easy, and so very professional. When I received my new ring I was blown away!!! The photos we exchanged before the purchase were beautiful, but the beauty of the stone in person was unbelievable!! We are so impressed with this purchase that we are having Victor design an eternity band to match. This is what a diamond buying experience should be. We are so very pleased. Thank you Victor!!

    Nick W.

    Victor and Nicholas helped us with a wedding band this year. The product was beautiful and the attention to detail was impressive. The color of the stones is what we were looking for which is no easy feat to achieve with colored stones. We very much appreciate Canera's customer service - they stand behind their products and want their clients to be satisfied. I am looking forward to working with VC again.

    Correspondence

    If you aren't purchasing a diamond from them, don't waste your time because they won't design a ring for you. *ETA - the listing does say at the bottom, below the quote button, that the design isn't available for client supplied stones. I willingly admit that I missed this because I saw the ring and instantly wanted to know how much it would cost, I excitedly clicked the button to get an estimate without reading the full description below. But! As a marketing manager responding to an inquiry you should care about helping the client and guiding them. Will update stars to reflect human error on my end.** My husband and I are approaching our 10 year anniversary we've decided to reset my stone. We've browsed a few sites but I never found the "one". Then I remembered, "there's a jeweler that makes really unique designs!" Searched for their IG page and fell in love with one of their halo settings. Went to their site and excitedly sent in an inquiry . I received a response the same day, so I suppose the one star is for their timely response. The ring I fell in love with isn't available for "client supplied stones". I'm good love. My diamond has a great deal of sentimental value. I won't downgrade or upgrade for the sake of getting one of their rings. I look forward to working with a designer who understands this.

    sapphire stone, scalloped basket (ucut pave all over - basket, prongs, shank, donut on buttom)
    starrynight c.

    Victor has great customer service. I primarily worked with Nicholas, and he was prompt and professional - though, I think more on the professional and administrative side than someone that would offer advice or really affirm worries (jewelry costs a lot!!). Overall, it was a great experience, even hit a snag with another ring I was having made from another vendor, and Victor lent a kind ear and assured that the ring would be perfect and it really was!! I'd recommend Victor to anyone that is willing to put their trust in a master craftsman.

    Pear Shaped, multi row micro pave, platinum, diamond engagement ring.
    Marcus T.

    My experience with Victor Canera has been nothing less then excellent. Nicolas Abbondante worked with me to build a custom ring for my fiancé and I'm afraid that she loves the ring more then she loves me. He did an excellent job of asking the right questions and making it perfect. I am very particular about everything and anything that I pay for and they were very patient in dealing with me. The cost for the engagement ring was very reasonable and shipping was fast. I had such a great experience with them that I've decided to purchase a wedding band from Victor Canera as well. I'll post a pic of the engagement ring to show the quality and workmanship. You seriously can't go wrong with this company.

    Victor Canera Emilya

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    1 month ago

    Beautiful engagement ring. Very classic looking. I can't even describe the degree to which the end result exceeded my expectations.

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    Page 1 of 3

    Ask the Community - Victor Canera

    Review Highlights - Victor Canera

    I contacted Victor back in December after finding Frankiextah and M-2-B's rings made by Victor on Pricescope.

    Mentioned in 14 reviews

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    Eli's Jewelry - Precise round cut diamonds in hearts and arrows lab grown diamonds with GIA grading report. From 1.25cts and up. 
 Simple perfect cut !

    Eli's Jewelry

    4.9(448 reviews)
    0.1 miDowntown
    $$

    As soon as I stepped in the door Eli was very welcoming. Asked me what shape and right away he…read more pulled the perfect diamond ! He brought my imagination to life and perfected it for my proposal. Even under the time crunch he did amazing and communicated along the way. When we went back for our wedding bands, we talked about multiple ideas for mine and hers. He matched my wife's perfectly for her engagement ring. I was so indecisive with mine, till I kind of brought out ideas on how I believe I wanted it. When he delivered it blew me away ! Love mine and my wife's rings and cannot recommend Eli enough. Thank you so much for your honesty and communication

    Eli is awesome! I…read morestumbled upon him while I was in the building meeting with a different company who showed me some of the worst diamonds I've ever seen and tried to convince me that they were pretty. Eli knew exactly what I meant when I asked for a beautifully symmetric diamonds and not crushed ice. We vibed right away. He has great taste and knows what a beautiful diamond looks like from an ugly one. Because let me tell you, there are a lot of ugly diamonds out there and there are many brokers who will try to convince you that they're pretty! I also really appreciated that he didn't ask what my budget was like so many other places. He focused on finding me not one, but two perfectly matched pairs of diamonds for studs. All of the other places wouldn't show me more than one pair. And you know what? I took both pairs because they were both so perfect I couldn't let them go! Other places told me it was impossible to find 2 old mine cushion cut matching diamonds but Eli did it. And he did it in like 2 days! He called me and kept me updated. When he showed me the diamonds he was super patient as I studied each one. There was never, at any point any sales pressure. He let me think over which pair I wanted without threatening that they'd be gone the next day (unlike Capri). I highly recommend him and wish I had found him before I got engaged!

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    Eli's Jewelry
    Eli's Jewelry
    Eli's Jewelry

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    Los Angeles Diamond Factory - 3 stone emerald cut engagement ring. Total carat weight 3.91cts

    Los Angeles Diamond Factory

    4.9(234 reviews)
    0.1 miDowntown
    $$

    We had such a great experience at LA Diamond Factory in the Jewelry District! We worked with…read moreMeryvn, and from the very beginning he was incredibly honest, upfront, and transparent about pricing and gold weight. We had been shopping around and comparing several jewelers, and he was by far the most straightforward and informative. Meryvn is also extremely charismatic and easy to work with -- he made what can feel like an overwhelming process actually enjoyable. He took the time to explain everything about the gold quality, weight, and pricing so we felt confident in what we were buying. No pressure, no gimmicks -- just real information and fair numbers. We ended up finding our dream solid 14k gold wedding bands, and he gave us a great deal compared to other quotes we received in the area. The quality and craftsmanship are beautiful, and we walked away feeling really good about our purchase. If you're looking for solid gold bands and want someone who is transparent, knowledgeable, and fair, definitely ask for Meryvn. Highly recommend!

    Working with Mervyn was an amazing experience. I had another consultation at a different location a…read moreweek before, and two totally different experiences. From the very beginning, he was incredibly patient, knowledgeable, and thoughtful throughout the entire process. Im someone who values opinions of those who have an expertise in an area, and he has no problem giving us his thoughts and opinion. As we were figuring out what my girlfriend's ideal ring would be, Mervyn offered honest insight, great guidance, and never made the process feel rushed or overwhelming.(not to mention a great price) He truly took the time to understand what I was looking for and helped bring that vision to life, making what could have been a stressful decision feel exciting and enjoyable instead. I couldn't be happier with how everything turned out, and I'm so grateful for his professionalism, care, and attention to detail. I highly recommend Mervyn to anyone looking for a jeweler they can genuinely trust.

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    Los Angeles Diamond Factory
    Los Angeles Diamond Factory - 2ct round diamond in a 4 prong pave diamond mounting.

    2ct round diamond in a 4 prong pave diamond mounting.

    Los Angeles Diamond Factory - 3ct round brilliant with a rose gold wedding band

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    3ct round brilliant with a rose gold wedding band

    Bridal Rings Company - Gorgeous round solitaire engagement ring in 14k white gold!

    Bridal Rings Company

    4.9(915 reviews)
    0.1 miDowntown
    $$
    Established in 1983
    Offers payment plans

    My husband had purchased my beautiful engagement ring in 2023, the service then was amazing, and…read morethe service again continues to be phenomenal. My engagement ring was a relatively thin platinum band, and they had warned us that the band would be malleable due to the material. However, I didn't realize how malleable it could get until after I began wearing it. I was so set on choosing platinum because I figured it would be the easiest and most low maintenance material. The band kept losing its shape any time I wore it. It began driving me insane because I needed to come in and get it fixed almost every 4-8 months (depending on how frequently I was wearing it). I started to get anxiety everytime I wore my engagement ring because I was so afraid of it losing shape. I began to wear it less and less and stuck to my wedding band (which is white gold--lesson learned) only. I was also too afraid to go to any other jeweler near where I lived to get the ring fixed because I truly only trusted Bridal Ring's team. Finally, I was done feeling afraid and decided to switch the band entirely. I explained to Zoe, an associate at Bridal Ring & explained the situation. We discussed the different options and ultimately we determined I wanted to switch my band to the lowest maintenance metal I could without losing the integrity and design I initially had. Zoe and the team were so kind. They came up with an idea to switch the band to a yellow gold band & solder my platinum prongs with my diamond onto it. It took a week for us to pick it up. & I am so glad I trusted Zoe and the team to execute the vision because I am genuinely over the moon about my ring. It's just as beautiful as when I first got it & now I'm not afraid to wear it! Thank you so much Zoe and Bridal Ring Co for listening to my desires and concerns. I appreciate you guys so much. I truly recommend them and their team.

    Amazing service ! They were attentive and knowledgeable. Helpful in choosing our wedding bands…read morebecause they have a huge selection of engagement rings, wedding bands, and jewelry in general. By far the biggest selection for men and I went to 4 different places for men's rings before this. They certify their jewelry with a certificate and promise a 1 year warranty but you can purchase a lifetime warranty should you choose to do so. Definitely worth the value for their prices.

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    Bridal Rings Company
    Bridal Rings Company
    Bridal Rings Company

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    Burbank Jewelry Outlet - 122 E. Alameda Ave. Burbank CA 91502 (Outside View)

    Burbank Jewelry Outlet

    4.9(250 reviews)
    9.1 mi
    $$

    I had a wonderful experience with Burbank Jewelry Outlet! Zaven and his family have been a pleasure…read moreto work with. They completed several jewelry repairs for me, created a beautiful custom cigar band, and most recently designed a custom bracelet that turned out even better than I imagined. Their craftsmanship, attention to detail, and customer service are exceptional. They were patient throughout the design process and truly cared about getting everything just right. I highly recommend Burbank Jewelry Outlet for anyone looking for a jeweler they can trust!

    I've been coming to Burbank Jewelry Outlet for several years, and every experience has been…read moreoutstanding. Whether I'm browsing or making a significant purchase, everyone has always been friendly, welcoming, patient, and never pushy. I've purchased a few pieces of jewelry here over the years, and I'm currently looking at upgrading my wife's wedding ring. I've met with the owner, Zaven, several times throughout the process, and he has been incredibly knowledgeable and generous with his time. He never rushed me and took the time to explain every detail so I could make an informed decision. I even brought my wife in on a separate visit, and Zaven patiently went through everything all over again, explaining the differences between natural and lab-grown diamonds, discussing the pros and cons of each, and answering all of our questions without ever making us feel pressured. His goal genuinely seemed to be helping us make the decision that was best for us, not simply making a sale. When you're spending a significant amount of money on luxury jewelry, this is exactly the kind of customer service you hope for honest, transparent, educational, and patient. I highly recommend Burbank Jewelry Outlet to anyone looking for quality jewelry and exceptional customer service. I'll definitely continue coming back for future purchases.

    Photos
    Burbank Jewelry Outlet - Thank you Burbank for voting Burbank Jewelry Outlet as the best jewelry store in Burbank for 2016

    Thank you Burbank for voting Burbank Jewelry Outlet as the best jewelry store in Burbank for 2016

    Burbank Jewelry Outlet - Burbank Jewelry Outlet Store (Interior View)

    Burbank Jewelry Outlet Store (Interior View)

    Burbank Jewelry Outlet - Bridal Ring Case... Shop and Select from already pre made designs, or Speak to the owner for a Custom One of kind Ring for you!

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    Bridal Ring Case... Shop and Select from already pre made designs, or Speak to the owner for a Custom One of kind Ring for you!

    Victor Canera - jewelry - Updated September 2026

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