Estefanía was extremely helpful when I dropped off my FedEx package. The location did not have a…read morescanner available to read my QR code, but she quickly stepped in and assisted me with printing a shipping label. She was friendly, professional, and made the process smooth and stress-free. I really appreciate her excellent customer service and willingness to go the extra mile to help. Thank you, Estefanía!

Have your self service copying machines repaired, PLEEEEASE !!!…read moreFour of them at your store and I could not print my saved documents in my USB flash drives. Just crossed the street, went to the UPS store and had all my documents printed in a second. Do we really need to take my money somewhere else ???... =/

Siempre me ayudaron aunq pase un poco de trabajo xq las impresoras me daban error cada vez q pasaba…read morelas tarjetas y aún tengo varias transacciones pendientes,pero un muchacho alto estuvo al tanto de mi progreso al igual q Bruno q fue super amable y me apoyó hasta terminar de conseguir mis objetivos.Muy recomendado

I don't know how these chain stores are going to survive. The manager was very good and kept…read morelistening to el thing while talking to me. He didn't want to return my money for something that I was told when I bought it that had 30 days to return.

Came here to get a few items I'd ordered online for in-store pickup. Though I never actually…read morereceived confirmation that my items were available, I arrived after the time when the initial e-mail from Office Depot said they should be ready. As I approached the counter there were 2 staff, both chatting with the same customer. Finally after some time, one of them looked up and asked what I needed. He checked the rack where the in-store pickup items are usually placed. Nothing for me. He radioed to his associate in the back who didn't know anything about my order, either. Finally I suggested he could just take the confirmation printout I'd given him, we could walk the store and he could gather my items and give them to me since I'd already paid, which is what he did. Following that it was relatively straightforward. He scanned my confirmation paperwork and the items I'd purchased via Office Depot's website and I was on my way...But I guess the concept of ordering online to quickly pick up your pre-packaged order at this store wasn't working so well on this day.

This is my local Office Depot because it is right by my job. I usually stop here whenever I need…read moresomething 'office supply' related. Plus I love getting new pens and notebooks. I have to say every single visit I have been met with helpful staff. From helping me carry things to my car, honoring published prices with no drama, always telling me where to find things, and making sure I get whatever print job done quickly and correctly. Tbh I never thought to review an Office Depot on yelp, but the service has been consistent for ever visit.

HORRIBLE!!!!!! DO NOT WORK OR GO TO THIS STORE. Had a family member go his first day of training to…read moretry the job out, he informed the manager that he was on the hunt for jobs. After deciding the SUPERVISOR called him and was very racist, said he should GO BACK TO HIS COUNTRY, have in mind this "supervisor" is CUBAN. very very very unprofessional, he also wanted to CHARGE my family member for the "training" which was 2 hours in the store, and he wasn't doing anything, he was told to read a magazine and thats all. DO NOT.

Warning: Had a terrible experience with Enrico's store manager. Lack of transparency on return…read morepolicy and damaged goods upon delivery. Unprofessional behavior and refusal to address issues. #CustomerExperience #transparency #businessethics #customerrelations Warning: I had a bad experience with this company, specifically with Enrico's store manager who claimed to be the owner. We visited the store to buy two desks, one with a glass top and the other with a wood top. We paid for the items and were informed that we needed to return the next day to pick them up because they didn't offer delivery services. The next morning, I called Enrico to explain that the wood desk was too big for the intended space. He then informed me that there would be a 30% charge if I canceled the order. I raised my concerns about not being informed of the return policy when making the purchase. To avoid losing my money, he agreed to provide me with store credit. When I returned to the store, I exchanged the large desk for a smaller one and bought a chair. At this point, delivery was available, so I paid for it. However, when the goods were delivered, the desk was dirty and had concealed damages, while the office chair was also damaged. I tried to contact the manager, but he claimed to be on an international call and couldn't speak with me at the moment. I informed him about the damaged items and my desire to return them, to which he agreed. When my business partner attempted to return the items, the store personnel refused to accept them and insisted that we needed Enrico's approval. After contacting Enrico, he claimed to have called me at 8:10 am and because I didn't answer, he couldn't do anything as he was out of the office. He then made a comment suggesting that he knew the type of people we were and that he was Colombian and unafraid of people like us, which was unclear and offensive. In the end, we left the items we had paid for outside the store as they refused to take them back. We attempted to reach out to the management to lodge a complaint about the ordeal, but we were unsuccessful in obtaining the name of the person we should speak to.

What a great place to be! I recently had a small Project of…read morecopying documents in as high fidelity as possible for office use; stuff like degrees and certs to hang on a wall. Ideally you want quality paper and as good a scan as possible. Well that's exactly what I was able to accomplish with the help of this Office Depot on Bird Road. The place was clean, I was welcomed when I came in and the copies were the best quality I'd seen in all the places I ended up going to. Also, it was SUPER inexpensive, even for a few 11"x14" printouts it was only a few dollars. I walked away very satisfied with the interaction and cost effectiveness. Great experience, great place. All things considered, five stars

The cashier, she said her name was Holly. She was Rude, threw the items in the bag, couldn't figure…read moreout how to apply my Rewards dollars. All she could say was call the 800 number. Oh yeah she first understood English and then decided she didn't when I asked for a manger.

I went to office max to fax a document. Jennifer the print manager made my experience amazing,…read morefirst of all I get overwhelmed when I have to use a computer or any type of software because I feel stupid, but Jennifer made sure that I wouldn't feel like I'm out of place or uncomfortable, she made me feel good about myself, "good sister." She made my day because I was apprehensive about sending a fax but she made sure That she guided me step by step. I was really grateful because it's easy to make anyone feel bad but it's hard to go out of our way to make others feel good, so I guess Jennifer is a great person who doesn't need an incentive to help because it's just how she is, i could feel her soft demeanor, she's probably a mom.

I have never been so frustrated trying to return a coffee order. I took it to an Office Max store…read moreand they refused it saying it was not in their inventory. Then customer service promised to pick up the next day, which did not happen. It has been going like this for over one week. Do not use their mail order service or you may suffer the same fate!

Mi necesidad era: imprimir unos volantes para mi empresa. Sencillo…read more Fui a UPS y no pude, fui a office depot de la 36 y WOW, peeeesimo servicio! El lugar sucio, desordenado, oscuro, carisimooo! Querían cobrarnos 75 centavos por cada hoja por usar la guillotina después de imprimir el formato. Nadie respeta el turno de nadie! en fin, horrible! Decidí venir a OFFICEMAX y qué diferencia! Tienen todo un centro de impresión, aparte de la sección de compra de la tienda. Tiene diferentes tamaños de impresión, papeles, texturas, etc. Tienen self-service pero también te asesoran y específicamente el Sr. Ricardo lo recomiendo 100% un señor agradable, de buena actitud, asesora con base, amable, atento y servicial. Nos ayudo a imprimir tal cual como lo queríamos! Quedamos contentos con la atención! Gracias!

At least on the printing department the service ranges from terrible-terrible to sometimes just ok…read more No matter what I need to print, the time of the day, the day of the week, how many customers are waiting, I know i will not stay less than 45 minutes. It's just the most convenient location for me. That's why I re-visit. But every time, no doubt, the service is the same. And trust me, I am polite, patient, understanding and thankful with whoever is helping me but still it is hard to get a genuine "you're welcome" with them. And I just remember, their bathroom is one of the filthiest I have seen at any store.

There was no ink for a black and white print and the printing manager gave a ineligible copy and…read morewhen we returned it because we couldn't read the numbers, the manager said that it wasn't a copy color . ... But "There's no color on it! " Well, he didn't care about it. I would never returned there to print or anything because they would lie or say whatever nonsense.

Everything at the printing service they don't help you and the level of rudeness. Improvements are…read moreneeded. Customer service needs lots of improvement. We are customers and they have jobs because of people like me use the service....

Worst company ever, do not buy anything form them. Complete liars everyone. They wanted $240 more…read moreto bring the Conference table to the 3rd floor, which is on the PO. They have rep Morgan, logistics supervisor who has no training to speak to clients. Stay away from them.

Very poor quality items. Attempted to return - NO - Why because we picked them up saving ourselves…read morea $200.00 delivery fee. Exchange, yes but for items that were double the price. BE CAREFUL on the quality of the items. Do not recommend at all.

1 Star Review I've…read morehad consistently bad experiences at The UPS Store at 8355 W Flagler St, Miami, FL 33144. Every time I drop off a package, they find a reason to charge me -- even when I'm simply returning an item in the same original box it came in. Their usual excuse is that it's "not the correct box," even though the package hasn't even been opened. This has happened three times now, which makes it feel like a pattern rather than a mistake. Other UPS locations accept the same returns without any issue or extra charge. This store seems more focused on adding unnecessary fees than helping customers. I won't be returning to this location again.

I do a lot of Amazon returns and it's so quick and easy here! Super friendly staff…read more Also they open at 8:30am on the dot! Very punctual and courteous!