This is my go to cleaners for my wool Brooks Brothers suit that goes straight to the cleaners after…read moreevery wedding and funeral.

I used their wash and fold service when our laundry machines broke. For a premium price, I received…read moresome bad attitude and clothes that were seriously not folded. They were packed in a bag and very wrinkly. If you don't want to wash and fold laundry, don't offer the service. I'll be by in a few days to get some of my payment refunded.

I've have the best experiences here - the owner is so kind and did the most beautiful, quality and…read morefast hem on my 2nd look dress for my wedding. She also got all the stains out of my 3 wedding weekend dresses including my wedding dress - and there were so many!! I highly recommend.

This was my first time dropping my clothes off here. I handed off a pair of expensive dress pants…read moreand a cream skirt with an impossible stain that I tried to get out myself and brought as a last resort before I would have to toss in the goodwill bin. I got my clothes back a week later and whatever magic they did got the mystery brown stain out of my skirt!! 5 stars for saving my skirt honestly. Thank you!

You can trust these dry cleaners, with delicate blouses, wool hand sewn sweaters and more. It's…read moretrue they are not cheap cleaners. But the old adage is true that you get what you pay for. This place takes care with your garments. This is where I'm taking my clothes from now on. It's worth it to me.

Friendly people and great service! We have been going to Windermere Cleaners for years and have…read morenever had an issue.

They always provide the highest quality of work and pay attention to details. I always know that…read morethey will do the best work.

I had originally gone to this place because of green dry cleaning and have been going here for the…read morepast couple years. They had done a fine job about a handful of times for cleaning other items (eg, Reformation dress and blouse, wool sweater) that I brought in for cleaning prior so that's why I give them 1 star. This most recent time I brought in 4 items (2 for repair and 2 for cleaning). They have let me down on multiple levels due to ruining 2 items, charging me for cleaning that I didn't ask for nor was informed of, and not having a way for these issues to be resolved in a timely or convenient way. Specific facts follow for these issues next. I have also included photos. First, they pilled all over an entire and brand new Reformation dress that I had only worn once and which was not pilled at all when brought in. The rep explained that pilling can happen in the dry clean process, depends on the brand and fabric composition, that they followed dry clean instructions, that they cannot fix the pilling, and did not have the ability to refund me. I had previously brought a different reformation dress in red of the same fabric composition (see pic), which had been cleaned and only showed very slight to no pilling, which suggests to me user error that warrants a refund (I would think they wouldn't refund me $225 for what I paid for the dress, but at the very least the cleaning fee that resulted in pilling the item entirely leaving it to look much much older and used). Second, I was informed that they had "rejected" to repair a zipper on a small pouch I brought in. The rep informed me that the seamstress may have declined to repair the pouch due to fabric issues. This is fine and possibly reasonable, but, they also returned the pouch damaged. Specifically, beyond the zipper not working, the seems are now detached and unraveling. I'm not sure why the seamstress didn't repair it back to the way it was in its original condition? Third, they repaired velcro on a Patagonia jacket, which I asked for. However, upon pick-up, I was charged $20 for cleaning it. I had not asked for this. They rep informed me that it is their policy "to clean all items for alterations due to COVID" and apologized for not having told me this when I dropped the items off; however, again she was not able to refund me for this mistake. Lastly, the rep told me that I could call back in the mornings to speak to the manager about refunds. I am traveling out of the country and have a work schedule that doesn't really allow for time flexibility for things like this. So, this additional step creates a burden on me as a customer. I hope that in the future that they can train reps to make reasonable decisions about when refunds are warranted and to be able to provide this to the customer without additional burden, inconvenience, and disappointment placed on the customer. Unfortunately, they have lost my trust and I will not be returning to this business. This saddens me because I had previously been very happy with the cleaning I had received up to this point and really do appreciate their using green practices. It's too bad it didn't work out but I don't want to support a business that charges me for things I didn't ask for, ruins my items, and can't give me refunds without my doing additional legwork at hours I'm not free even though they made mistakes.

They do a great job with dry cleaning. They were able to remove stains on one of my garments, and…read morethe result looked like new. Their service is very friendly.

Best tailor in town! I had a pair of jeans hemmed and a bridesmaid dress altered and they did…read moreAMAZING work!

I used this service at the end of 2023 and it left a bad taste in my mouth. My clothes were cleaned…read morewell but I felt so bad from the customer service I put it in the back of my mind so I didn't write a review. I recently moved to Los Angeles and found a new dry cleaners down the street from me that charged me half the cost for the same items which was refreshing. I thought of this place and wanted to leave a review to warn people how bad this was. These people were hostile, defensive, and greedy. They kept on hassling me about my clothes and texting me for approval for new costs. The texting person gave me an estimate and sent me like over 10 photos of my clothes to point out all the stains and hair that was on my clothes and repeatedly told me my clothes were wrinkled and very dirty. This was unnecessary and made me feel attacked and shamed. Like WTF?? I just wanted them to clean my clothes not pick faults with me! Instead, they acted like they were taking me to court! So much unnecessary stress and hassle for dry cleaners! They ended up charging me over $50 more than originally estimated because my clothes were oh so hard to clean and so dirty. Despite going over the original estimate, they still hassled and tried to guilt me for tip at the end saying they gave me a deal. What deal? Your services are super expensive! The tone they texted me was just so very rude it's like they didn't want me as a customer. I never fought them on the expensive costs but they were hostile from the start. I ended up going back to my previous dry cleaners, City Custom Tailor & Dry Cleaners in Belltown. They are not cheap either, but a little less expensive and they are chill. I do not think cheap dry cleaning exists in Seattle but this service sucks.

I reached out to this service over email because of an issue and received an incredibly unhelpful…read moreand unempathetic, less than a full sentence response back. Will not ever use this service just for lack of decent customer care. Edit: It's funny that the response to my review got more of an explanation than the email (which for the record was left at "Sorry there is nothing we can do with dye transfer.") My inquiry was not rude in any way and warranted a more thoughtful reply. It is absolutely within my rights to leave a 1-star review as a reflection of my experience with a business's subpar communication. If you look at the other low reviews for this business, you'll see a pattern of poor communication skills. Service isn't just left at the product. It goes all the way to effective communication, of which this business has none, other than to double down and defend themselves anytime someone has criticism.

Pleasant, helpful service, reasonable price for dry cleaning of sports jacket. Will use again.read more

Good and fast. Price not too expensive. I am definitely going back to them for my suit. They do…read morecomforters.

I needed shirts done for a wedding and I had checked a couple of dry cleaners in the area and this…read moreone was the best rating on yelp so I went there. They did a good job and they were on time. The only downside was as I was waiting for them to open and they were late in getting to the store that morning but that's not that big of a deal I had the time.

This is the ONLY cleaner I trust with my clothes. They always do an amazing job at both cleaning…read moreand tailoring. I recently took a pair of silk trousers to Barg after getting oil all over them during a pedicure. I had little hope they could be saved and was so sad (they are Celine, so not cheap). I just picked them up today and they look as good as new! I couldn't believe it! They are miracle workers and super friendly too.