I reached out to this service over email because of an issue and received an incredibly unhelpful and unempathetic, less than a full sentence response back. Will not ever use this service just for lack of decent customer care. Edit: It's funny that the response to my review got more of an explanation than the email (which for the record was left at "Sorry there is nothing we can do with dye transfer.") My inquiry was not rude in any way and warranted a more thoughtful reply. It is absolutely within my rights to leave a 1-star review as a reflection of my experience with a business's subpar communication. If you look at the other low reviews for this business, you'll see a pattern of poor communication skills. Service isn't just left at the product. It goes all the way to effective communication, of which this business has none, other than to double down and defend themselves anytime someone has criticism. read more

I used this service at the end of 2023 and it left a bad taste in my mouth. My clothes were cleaned well but I felt so bad from the customer service I put it in the back of my mind so I didn't write a review. I recently moved to Los Angeles and found a new dry cleaners down the street from me that charged me half the cost for the same items which was refreshing. I thought of this place and wanted to leave a review to warn people how bad this was. These people were hostile, defensive, and greedy. They kept on hassling me about my clothes and texting me for approval for new costs. The texting person gave me an estimate and sent me like over 10 photos of my clothes to point out all the stains and hair that was on my clothes and repeatedly told me my clothes were wrinkled and very dirty. This was unnecessary and made me feel attacked and shamed. Like WTF?? I just wanted them to clean my clothes not pick faults with me! Instead, they acted like they were taking me to court! So much unnecessary stress and hassle for dry cleaners! They ended up charging me over $50 more than originally estimated because my clothes were oh so hard to clean and so dirty. Despite going over the original estimate, they still hassled and tried to guilt me for tip at the end saying they gave me a deal. What deal? Your services are super expensive! The tone they texted me was just so very rude it's like they didn't want me as a customer. I never fought them on the expensive costs but they were hostile from the start. I ended up going back to my previous dry cleaners, City Custom Tailor & Dry Cleaners in Belltown. They are not cheap either, but a little less expensive and they are chill. I do not think cheap dry cleaning exists in Seattle but this service sucks. read more

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I had an amazing experience with this company. They took such good care of my wedding dress and made it look like new! They were upfront about the cost, which was very reasonable for the work they put into it. AND they both picked up my dress and delivered it back to me when they were done. I'd highly recommend them and would trust them with any of my future dry cleaning needs. read more

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Great service. Easy to schedule with a text, they picked up on time and clothes were folded and looked great. They let you pick hypoallergenic detergent too read more

There are no words to express how wonderful the laundry service is. There has never been a better and more conscientious business. I look forward to receiving my ultra clean, beautifully folded laundry. read more

Been using Seattle Express Cleaner for the past year. Always very reliable :) I trust them with all my dry cleaning needs. Super convenient, you text them to arrange pick up and drop off. Highly recommend! read more

They are obsessive about a quality job rather than haste and I appreciate it. Communication is easy and fast on text messages. They have an excellent pick up and drop off service as well. Nicely packaged delivery. read more

It took a while but I wasn't in a rush. They were very responsive when I checked on the status. My wedding dress came back looking brand new! Amazing because it was quite filthy. It's also nice they pick up and drop off. I recommend this business! read more

Have had my shirts and dry cleaning done by Seattle Express Cleaners for more than three years -- I am particular about my shirts that I want laundered and pressed, and Seattle Express Cleaners has never disappointed. Dry cleaning is treated carefully and returned in great condition. I have no hesitation sending any of my expensive clothing items to them for laundry or dry cleaning. The charges for service, given the quality and convenience, are justified. If you want reliable, quality and convenience, look no further. read more

I have been using Seattle Express Dry Cleaners for almost 15 years and AJ and his team continue to exceed my expectations! Beefy efficient communication and consistent quality of work. I was on paternity and had a build up of clothes back when I was in the office. When I returned I didn't realize how much I needed cleaned and how much it was going to require. AJ and the team always take incredible care to maintain the quality of the garment and do whatever necessary to get the stains out. Specifically collar stains on dress shirts, AJ is a miracle worker ! I haven't had to drop by to a cleaner in almost 15 years because of their ability to both pick up and drop off from my work. They even offer to drop off and pick up from my house too! 5 stars !!! read more

OMG! OMG!! OMG!!! "Best Decision Ever"?? Oh my yes!! Seattle Express Cleaners has to be in the top 3 of my favorite businesses (of any kind) just because of the people there! I had gotten waaaay behind in my laundry after breaking my butt (literally) on a camping trip. The entire experience from start to finish was more than exceptional and worth every single penny! I've already been spreading the word about them & hope I can send them lots of good customers! They got me ... that's for sure read more

I contacted Seattle Express Cleaners to clean my wedding dress, which had sat in my closet for about 6 months with no prior attempts at cleaning off the dirt, sweat, makeup, and other stains from my wedding day. They were extremely quick to respond to my inquiry via texting, asked great questions to get a sense of how much cleaning the dress would need (they requested some pictures of the stains up front), and gave me a quote for the cost that I felt was very reasonable. The pickup and drop-off part of this service is AMAZING, especially for someone with a busy schedule! They scheduled pick up at my house within a week despite having a high demand for wedding dress cleaning at the time, and sent me an update about what they were planning to do once they had their wedding dress expert take a look at the dress. Their turnaround time was much faster than I expected and they even sent pictures right after the cleaning was finished so I could see how well it came out! I had not requested a steaming since I didn't have plans to use the dress again anytime soon, but they did one complimentary for me which made the dress look absolutely stunning and like it was brand new. There was not a single residual stain left and the dress did not smell like anything - it was just perfectly clean. The final cost of the cleaning was exactly what I expected from the quote and I felt it was incredibly reasonable for the amount of cleaning they had to do, the speed and very high quality of service, and the helpful communication throughout the process. I was 100% satisfied with the end result and would absolutely recommend their services to anyone! read more

The best dry cleaners I've ever used! Not only do they pick up and deliver but you can tell truly care about your clothes. I brought in 10 sweaters. They patched my holes, took the stains out and even took time to take the fuzz balls off. They folded everything perfectly. My favorite part is the fact that my clothes don't have any dry cleaning scent, they're just perfectly clean. Seattle Express Cleaners lives up to their five star Yelp review! Definitely give them a try, you won't be disappointed. read more

I had a wash and fold service done while I was in Seattle and staying at a hotel downtown. These guys did a great job with the clothes - the pickup and drop off was seamless, payment was very easy over the phone, and I'm pleased with the work they did. It's a bit pricey at minimum $50, but for the service and having the clothes back next day - worth it. read more

After wearing my perfect wedding dress at my beautiful outdoor wedding, it needed some serious TLC. I managed to get dirt, grass, make-up and who knows what else all over the dress and wanted to make sure it was sparkling again before stowing it away. I found Seattle Express Cleaners online. Their good reviews had me optimistic. I reached out and got a response right away. I was provided with options via text (clean only, clean and press, etc.) and was given what turned out to be a spot-on cost estimate. I was not looking forward to driving from Beacon Hill to downtown so I was happily surprised to learn they would pick up and drop off the dress. Off it went and within a couple of weeks (I was not in a rush) they sent pictures of my nice, clean, perfect wedding dress. It arrived today and looks even better in person. All the stains are gone and it's like new. Excellent quality cleaning and really excellent customer service as well. I highly recommend!! Thank you! read more

They pickup and drop-off your laundry from your building. Delighted with the quality of wash, some of our old clothes looked new after their first time with them. They also closely follow the wash instructions on the labels and let you know if there are any items that can only be cleaned through dry cleaning read more

It was really convenient to be able to have my suit picked up from my apartment for cleaning, which took about a week. I work from home so the timing worked out for both parties. All of the stains on the pieces were removed. I'll be using their services again in the future. read more

They cleaned my wedding dress to like new! Before pickup they were super-responsive via text and prompt with pickup and delivery. If I can trust them with a wedding dress, I bet you can trust them with just about anything. They were also very reasonably priced! read more

Seattle Express Cleaners - Before - Dry Cleaning Near Me

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The laundry service is awesome. The crew is timely, efficient, and friendly. I definitely recommend

This place is hands-down outstanding!! They were super accommodating, though they could have refused to be. I was in need of help, and quickly. They went above any beyond, stayed longer for me, still greatly cared for the quality of the cleaning despite being overworked for the day and additional to being after the holidays and having more then They could handle as it was. Good people, mean so much today, and with good people comes high quality. Use this business for your dry cleaning!! read more

It's been my 1 year anniversary since using Seattle Express Cleaners! Wooohooo happy me! :D Over 100 times used this last year and everything has been top notch quality time and time again. The more times you use them and you start getting into a rhythm and things just flow naturally. They learn each customers likes and dislikes and it's almost like the custom tailor the service to the individual. I've referred countless family members, friends and colleagues with out telling them all the positives I've encountered and they all came to the same conclusion. My last review got flagged and I know who did it! :D Yelp please be fair and try to understand that your content guidelines should go both ways. And yelpers please don't be swayed by meritless reviews. We work hard for our money and when there is something great we want to keep it great and alive for others to enjoy! read more

Our living room "Mt Laundry" was getting out of hand, so I decided to surprise my wife by having the gentlemen at Seattle Express Cleaners take care of it. They scaled the Mountain with courteous and friendly ease and elan, maintaining excellent communication and personal as well as professional service. When they found out it was a surprise for my wife, they added some very nice little extra touches to help me impress her with my ingenuity at hiring them! :-) These are real people doing a great job - we will definitely be using them regularly going forward. Thanks guys! PS - when the driver was delayed by horrible traffic, he actually brought a huge chocolate chip cookie as a thank you - wow! PSS - the clothes were nicely cleaned, folded and organized - and thank you so much for the bag. It will definitely be used! read more

This is our first time using a laundry service and we're happy it was such a positive experience. They were quick to respond and the entire process was really easy. We needed our comforter cleaned and after they picked it up on Wednesday night (12/18), they delivered it right back to us on Friday night (12/20) all clean, folded, and nicely packaged in a bag. It seems a little on the pricey side, but at the same time, the convenience and service you get really makes up for it. Thanks so much Seattle Express Cleaners for getting our comforter so clean so quickly! I highly recommend this business and will definitely use again! Just had our comforter cleaned again this month (August) and once again, amazing!! All clean and nicely folded! Thanks so much for the excellent and fast service! Highly recommend!! read more

Great service and wonderfully easy - plus they found my sunglasses I'd lost! Love these folks! read more

I saw the good Yelp Reviews and thought I would give this service a try. NEVER AGAIN! This is probably one of the worst laundry service experiences I have ever used. The staff at my apts called them on a Saturday and they did not pick up my clothes up until Sunday, and they did not return them until LATE Wednesday evening. So much for being "express." I kept getting the run around when inquiring about when my clothes would be back. They were rude to my apartment leasing agent as well as myself. I will NOT BE USING THEM AGAIN. The only reason I gave them two stars instead of one is because they did a good job on the clothes. Otherwise, horrendous service. My apartment manager said that this wasn't the first instance this has happened and that they will not be using them again or recommending them to fellow residents. You might have to walk around with a lion cloth on like Tarzan because you have no clothes while waiting on them. I have used Laundry Luxe before and they had my clothes back to me the next day. Try them instead of this "express" service. I do not recommend Seattle Express Cleaners. read more

I am new in the area and recently moved from LA and I was in dire need of a cleaners because my closed were shipped via vacuum bag. I contacted AJ and his team and they were able to service my needs in a timely and professional manner. AJ's customer service skills are amazing and he was very accommodating; I felt like a person and not a paycheck. As far as the finished product: My shirts, suits and pants look brand new and the best part is they deliver straight to your door! The price with the delivery is very affordable too. As an added bonus, AJ gave me a garment bag because I travel frequently for work. I highly recommend their service and I will be back back soon! read more

Seattle Express Cleaners - Perfect Press and delivered to my door! - Dry Cleaning Near Me

My buildings washing machine broke suddenly, and this place really bailed us out. They are quick, really easy to communicate with via text and do a really nice job washing and folding. Highly recommend for both laundry and dry cleaning. read more

It's simple. Everyone HATES picking up and dropping off their dry cleaning. How the heck am i supposed to get there by 5 when i have a JOB. luckily, Seattle Express Cleaners is a game changer. I text, they ask when I'll be home, they pickup, they text when it's done, i tell them when I'll be home, and they drop off. Excellent service, high quality, and pricing in line with other dry cleaners that don't pickup/drop off. 10/10 will dry clean again read more

This is my first time using a dry cleaning service in my area and I couldn't be more impressed! I never even made a phone call. I texted what I would like to have cleaned, and within ten minutes I had a pickup time. The driver, who is very nice, arrived a few hours later to pick up my items. I could have gotten my items within a day or two, but it wasn't urgent and then we had an out of the ordinary snow storm in Seattle. The very nice driver arrived today with my clothes and they look wonderful, brand new again. With my busy schedule, it's great to be able to have my clothes dry cleaned without having to go there for drop off and pickup. The driver also takes great care in keeping everyone's clothes separated and safely transported, which I find comforting during the pandemic. Thank you, Seattle Express Cleaners! read more

I've used Seattle Express for the last 3 years while living in Capitol Hill. Their mobile service came in super handy due to our busy schedule and life with a toddler at home. They were always responsive, worked around our schedule and did a fantastic cleaning job. I'd highly recommend using them. Unfortunately we moved out of the city recently but recommend to anyone who finds dry cleaning drop off and pick up to be a chore. read more

This is a great service. I'd been looking for something like this for a long time. I was referred to them by my local West Seattle Facebook group. These guys communicate very well! They showed up right on time and carried all my crap to the car! Then brought it all back nicely cleaned and folded. You can tell they take special care on the folding and I learned some new techniques on folding via their style! They even brought me back a cool bag and some treats! Again, this is the place to go if you short on time and full of dirty clothe! read more

10/10! Everything was spotless and the service was extremely fast and reliable. Would use again next time I'm in Seattle

These people are such a wonderful blessing to me!!... When they bought the laundry business I patron, they were fantastic. Very nice, and did stellar work. I found out they offered pick up and delivery, so I jumped at the chance! Same stellar work, picked up and dropped off at your door?... life is beautiful!!! Seattle Express Cleaners literally changed my life!!! THEY ARE AWESOME!!! read more

Amazing, fast and friendly service!! I recently got ALL my laundry done with Seattle Express Cleaners. It was the best laundry service I have had yet. They communicate great via text and were very fast, I had pickup the same day I decided to use the service. I totally misjudged how many pounds of laundry I had and was way off, (i had like 9 bags of laundry and told them I only had like 30lbs) and they were still able to accommodate me with ease. All my buttoned shirts and blouses came back on hangers, everything else was folded neatly, socks matched (YESSS!) and all smelled great. I will use this service again 100%. Door to door laundry service at a GREAT price, friendly people, and the quality and care wont be beat! read more

Wore my clothes to music festival and got all the mud and stains. They cleaned these out for me with great effort and reasonable prices. Will comeback again. read more

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Great service and super responsive. They did an amazing job communicating throughout the process via text. I felt well informed and secure in dealing with them. They made it very easy picking up from the hotel and dropping off as well. The quality of the wash was very good. Mid vacation we only needed a wash and fold service. The price was reasonable considering we are in a large city. I will certainly use this service in the future and would recommend it to others. read more

They're indeed responsive by text. However, they quoted me a 2-3 month lead time for wedding dresses. See photo of my text with them. read more

Seattle Express Cleaners - Dry Cleaning Near Me

This is a new service being offered in Seattle; text in your location and your laundry is picked up, then returned to you in 24 hours - wash, dry and fold! The service is prompt and personalized, in a way its akin to texting your parents to ask them to do your smalls... Because you're "busy". But A.J. cares deeply about the service of the business, and assured you will not be disappointed, or have to do any chores for mom + dad (let's face it you're an adult now!) Clothes come back expertly folded and sorted, and I received a Rice Crispy treat with a personalized note thanking me for my custom. Highly recommended in the Belltown and surrounding areas. read more

Seattle Express Cleaners - Thanks, A.J.! - Dry Cleaning Near Me

Picture this...the Payne family has been on the road for three weeks. We've hiked small mountains in Portland Oregon, built sand castles at the Oregon coast, trekked up, down, north, south and left to right. We've done Bainbridge Island, the Pike Place Market and we've even danced to the luxurious beats offered up by the bucket drummer just south of the Gum Wall in Post Alley. To be honest...we found ourselves out of clean clothes. I mean no clean pants, no clean shirts, our socks were toxic and don't even get me started on our daughters stuffed unicorn named "Cloudy." To be succinct we were a mess. "STINK, STANK...STUNK! We were staying at the Edgewater in Seattle and after some quick math I realized our laundry bill would be more than the value of the clothing. Our second option was a coin operated laundry mat. I realized I'd rather be exploring the city than be camped out in a steamy laundry mat. I finally cracked open a tasty yelp search and stumbled upon Seattle Express Cleaners. What a fantastic service!!!! It was so easy, text to set up, they pick up at the hotel and then drop off next day guaranteed. My total time worrying about my clothes after finding them was 10 minutes. I used the laundry bags from the hotel, filled out the hotel laundry inventory form and dropped at the front desk for pick up. Easy. Everything came back smelling fresh and super clean. Best of all...Cloudy was back in the loving arms of our daughter Ava! Best service ever! read more

Seattle Express Cleaners - Cloudy - Dry Cleaning Near Me

AJ and Seattle Express Cleaners go above and beyond. First AJ is super responsive via text message from initial scheduling, during cleaning, and scheduling pick-up. He is flexible and is willing to pick up where ever you are. (They don't have a brick and mortar store front) Second, I sent in a handful of dress shirts and pants. These are dress shirts I've sent to other cleaners many times and they comeback still soiled. Only AJ had the level of customer service and integrity to let me know they needed to be laundered too. He took care of it with no problem and showed me the before and after picture via text so I could see what I had been missing for myself. I will post these. The price is a steal for the quality and convenience of having door to door service. These cleaners rock and I will be using them exclusively. Thanks AJ, you are awesome. read more

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