What is the deal with that woman the greets you at the desk when you walk in. She's the least friendly person, makes you and any questions feel so awkward and uncomfortable - there's no way that's the owner, correct?! It's hard to go in there because it's just so awkward. Nice stuff, not a nice experience sadly. read more

Shopping here is like at home. Furniture! Furniture! The best of quality. You got what you need and enjoy it within. Beautiful place and the staffs are very friendly. They are observing health protocols and of course the place is very clean. I am enjoying this place when I need to unwind from the stress of life. So, If you want to distress? Just come here and you will experience a stress-free moment. Parking space is not so crowded. I will recommend Victoria's Armoire to all of my relatives and friends who are very fond of furniture. Buying relieves stress. Let's shop! read more

Beautiful furniture! Very good quality. They have the latest trendy stuff with good quality for less expensive than other stores. They have helped me in the past with tailoring a design of a wall unit to my request and it came from Indonesia and perfect design as I requested. Also when my dog ate my chair Jose was very nice and ordered for me the fabric so that I can go get it fixed. I wanted to buy the replacement chair but they were sold out and he went out of his way to get the fabric from out of the country. read more

Although I like the look of the furniture, unfortunately the quality is not good and neither is their customer service. We bought several pieces, including 4 dining room chairs. Just 2 years later my husband fell from one of the chairs because the leg literally split in two. He wasn't seriously hurt but could've been (and he's not heavy). We took it in to see if they could fix or replace it and the manager/owner wouldn't even come out to speak to us, maybe apologize and make sure we were ok, or take a look as to why their expensive chair had split in two after only 2 years. The clerk gave us the phone number of a carpenter. This is not the first negative customer service incident we've experienced at this store. Shocked they don't make any changes despite all the negative reviews. Will NEVER return. read more

Buyer beware! This store has horrible customer service, they don't take accountability for damaged items and they don't care if you are a loyal customer. I have spent thousands of dollars at this store (I have purchased a dining room table plus 10 chairs and a teak patio table plus 10 chairs and sunbrella cushions for each chair) and was recently treated terribly. I suggest shopping at the new Restoration Hardware outlet (just opened in sunset mall), Urban Loft or Nadeau because you will be appreciated and respected at those stores. Read on if you want to know what happened... I recently purchased two night stands ($500 each) on 11/20 and picked them up on 11/22. Tony helped me with both the sale and pick up of my items. We left town for Thanksgiving and upon our return we opened the boxes and put the nightstands in our bedroom. My husband left that evening on a business trip for a week. After inspecting both nightstands I find that they are both damaged (see pictures). The wood is chipped and metal is sticking out by the shelf, you can see where the shelf originally was and they decided to move it down and simply paint over original placement and the drawer of one nightstand won't even open! I call the store the next morning (11/29), I talked to Tony and told him that I had to return the nightstands because they are damaged. I informed him that I wouldn't be able to return them until my husband returns from his trip because the nightstands are too heavy for me to pick up on my own. Tony tells me that they have a 7 day return policy (of which I was never informed of on the 3 occasions I saw him and is nowhere displayed in their store) and had to talk to his manager. He then tells me that they can pick the nightstands up but will charge me and asked me if I was ok with being charged. I said "no because they are damaged. Why would I have to pay to return damaged items?". I then talked to the manager (a woman who didn't give me her name) and after explaining the whole situation and asking if they could make an exception and let me return the items later she said "no because we can't sell items that have been returned after 14 days". I then reminded her that she couldn't resell these if she wanted to because they are damaged and she just repeated that they have a return policy. I asked if I could go to the store and pick someone up that could help me load and return the nightstands this way they wouldn't have to use a truck and I only live 10 minutes from the store so it wouldn't take long. She said no because they would be short one person. I told her that I have spent a lot of money in the store and can't believe that they refuse to help me especially since the items are damaged. She said she can't help me with my personal problems and that I should understand that they run a business. I am beyond frustrated at this point and ask to speak to the owner Eddie Fuentes. Surely he would be reasonable. Wrong! I explain the whole situation again and tell him how I've been a long time customer and asked if he could help. He told me that he would give me an additional three days to return the items (return by Friday 12/2....mind you I am asking to return on 12/5) I said "so you won't help me" and he said "I am, I'm allowing you to return the items after the 7 days". I told him that he lost a customer and he HUNG UP ON ME! The story still continues. I find someone that can help me on Saturday. I call to inform Eddie that Saturday is the best I could do to return the items. I talked to Ivan and asked to speak to Eddie. Ivan left me on hold for 7 minutes and then tells me Eddie left and won't be returning. I told him "I just talked to him less than 10 minutes ago, I know he's there, I need to tell him that I can return the tables on Saturday" Ivan responds with "First check your attitude, I will give him the message". Seriously?! I am in absolute shock. I never received a call back. I was able to return the nightstands today because a family member took time off of work to help me. The owner was there and after realizing who I am he didn't talk to me and disappeared. read more

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A friend introduced me to this place just last week.. they have great finds at good prices. As a designer, I wish they had some sort of trade discount or designer perks, but at this time they do not. One woman was very rude to us and tried to rush us out of the store a half hour before closing time.. that is not a good practice in retail! Thankfully, a really nice young lady (who's name I'll have to post once I remember it) saved our visit and was very genuine and helpful. I will be back, but only to work with her! Great finds, quaint, good range of prices, and a great location! read more

One star because it is a beautiful store with awful service. I grew up going to this store with my mom. I recently moved back from nyc and heard it was still around so I decided to go and find pieces for my apartment and support local. Never again! All the sales women are so rude and annoyed to be there. I love supporting local businesses but have to say as much as I want to go back and get more fans and rattan I rather not deal with the miserable associates. read more

I love the furniture and items in the store. I have shopped here plenty, but it had been a while. Went today with a friend and was followed around everywhere we went. Don't plan on going back. read more

What a shame this store cannot get their act together. In spite of having such beautiful pieces and not that they are cheap by any means, there deliver service is awful. On TWO occasions, I made a purchase and the delivery was completely wrong and took SEVERAL times to correct. The first time they brought my sectional it was the opposite layout. In spite of speaking to the salesman about the layout in Spanish and English. It was simply to be the opposite of the floor model. Well, delivery came and it was wrong. This was during the week, I had to ask my mom to stay in my house for the delivery. Now they had to come again, again I had to inconvenience my mom, this time the delivery guys didn't even bother taking off the truck, when the men unwrapped it they noticed the linen couch was torn on the side. Does anyone check items before loading in a truck. Applause that it took the 3rd delivery to get it right! Then I'm foolish enough to go back months later and fall in love with an antique silver mirrored coffee table. I even explained to the salesperson the events of the linen couch and said it would be impossible to mess this delivery up. Boy was I wrong!!!! Table came and it was gold! Again, does anyone bother to do a simple cross reference of purchase ticket to merchandise?!! Second delivery attempt the table was silver however it had the paint chipped in several areas and then at that moment i decided enough is enough, I insisted on a refund and I can say with all assurance I will never shop in victoria's armoire again!!!!! read more

Bought our dinning room with chairs 9 years ago. We loved the shop and the quality.

Love this place! L~O~V~E! (They are Florida's answer to ABC in New York, but better prices!) You need to come browse, if only for inspiration (Trigger Warning: You will leave with something. You have been warned.) The one of a kind eclectic fabulous is just too tempting to not inspire. I purchased 2 lovely hand carved teak armoires, and the most amazing hardwood Balinese platform w/architectural canopy. Literally, the most fun piece ever. (Note: Take Your Measurements!!! One off's & handmade items don't always corespondent to Queen or King size) They have a dizzyingly great selection of unique lovelies. Head out the back door to their showroom across the ally, for the big show room. (I've actually come back to this shop from CA to purchase pieces~ and w/ shipping, still better buys, for noteworthy one of a kind treasures!) Give Yourself A Treat~Go Have a Browse! read more

No review? wow - well, I should not make it public, but this is the most unique and probably only store u will need to furnish your place. At least it did the trick for me! Great! read more

Have been a customer of this place for years. Excellent customer service. Quality furniture at a good price. Ask for Alina she is GREAT !!!

This place does not respect its customers!! They robbed me of $100. They sold me a faulty product and wouldn't own up to it when I tried to exchange it. The owner told me that once it leaves our doors, its not our problem! read more

Regardless of the interesting merchandise, this store has the worst service and attitude. Customer service is the pits and the owner's hiring practices are very unprofessional. They hire unqualified people, treat them badly, do not train them and then hire more unqualified people. No one knows the merchandise and Spanish seem to be their only language. I speak Spanish but when I call a shop, I expect them to speak to me in English. Not worth the hassle. read more

What a bad customer service they have!!!! Very disappointed from their service. I have already brought many items in this store. Now we had a problem with one of the items and it took them 4 weeks to answer back that they can not do anything. I will never recommend anyone to buy anything from there. It's a shame since they have very nice stuff but they need to understand the importance of a good customer service. They are clue less! read more

Avoid store. Try Macys instead. Not reliable, and poor quality furniture.

This store sells defective products and will not even give you a store credit when you try to return it. They are thieves!! I purchased a chandelier less than a week ago. I had it hung professionally and three days later when I was at work, the glass fell and broke all over my dining room table. They wouldn't even try to work with me. read more

They delivered a chair with dirty cushions (black and white marks) to our home and then suggested that was how the cushions should be. Unbelivablly they had the audacity to charge us delivery. Poor, poor service read more