Have been coming here for years. I always wear Tease from Victoria's Secret and when people tell me it smells good I say thank u it's from Victoria's Secret it's called Tease and they think I am joking and not telling them the name of my perfume read more

They have about 6-10 girls working and about two customers in the store. I just wanted to return an online order but not a single girl is at the registers. Three girls in the back room all looked at me but were too busy laughing and chatting to come by and see what I needed help with. Had to go inquire if they have anyone working the cashiers station and the girl in the front had to hop on to return my items for me. read more

I went to Victoria's Secret on a mission the other day, but sadly left empty handed. For the most part, this is due to this location having limited space and a poor selection of stock. Looking at the website, there were many options for nighties, slips and more risque looks, but the store didn't stock any of them, aside from two really basic, boring looks made of questionable material. Being petite, it's important for me to be able to try on some of these more scant looks, because like the bras, there's probably only a limited few that will fit me well. (And us petite women should be able to find sexy things in our size, too!) This store didn't allow me to do that, though, solely because their stock is very limited. Speaking of bras, while they sell 30's online, most stores choose to not carry anything under a 32, again, making it difficult for me to really shop around and see how things fit. This store, and other locations, would really benefit from displaying a wider selection of options at the store level, not just online. (Eventually, I did choose to just go online-- and found some really great deals. I'm super unsure of if the garments will fit, but there wasn't much else for me to do, since intimate clothing stores aren't exactly on every corner!) The highlight of my visit was definitely the staff. Everyone was super friendly, offering assistance, letting me know the deals available through the Pink app and offering to size me. In the past, I've done a few returns here, as well and those, too, went through without a hitch. (Hopefully that doesn't happen with my most recent order! Fingers crossed!) My main problem with this location is the lack of stock. That was the most disappointing thing about my last visit and honestly, it definitely made me reconsider my opinion of Victoria's Secret as a viable brand for me to shop. read more

This store has the worst customer service ever! I came here to exchange something and I didn't have the receipt for. I asked the staff to look it up under my store account transactions, she said our computers can't search now, they are being updated. Really? If you can process a new transaction, you should be able to search too! The manager then took over and said she needed THE EXACT DATE of the purchase. How stupid is that??? If she can tell me the exact time she had breakfast, I rest my case. It is so dangerous for people of "authority" to talk and act like they know but they really don't know, coming up with shit to frustrate and dissuade customers out of their stores. I wonder how this manager got qualified to become this store's manager? read more

I'm not sure if it's just covid related and the stores have been stuggling, but it seems that the sales associates have become increasingly pushy about signing you up for a credit card and stalking you in the store wondering "what you're there for".. it's super uncomfortable. Before I go in I have to pep talk myself to not get too annoyed when I'm in there and to remain calm lol. I went in there the other day and the girl at the door asked 50 questions before I could even get in and right when I walked away she starts talking on her walki-talkie right in front of me about me in detail to her coworkers.. like how I don't have a credit card, what my reason for being there is, etc.. it felt very strange. When I was about to check out I heard the girl at the front desk walki-talkie over to the girl at the front about a lady who was about to leave informing her that "she didn't get a credit card, etc..." lol.. it's so obnoxious!! Of course when it was my turn to check out I was bombarded with all the up-sells and credit card talk and declined them all and was given an attitude at the end from the sales associate. I could tell she wasn't pleased with my decline in all her offers. Overall, going into Victoria's Secret has been a bit of a nightmare experience. I feel like I'm holding my breath when inside, just trying to get in and out with the least amount of harassment as possible. I may have to just start shopping online, or finding a new store to shop at all together. read more

It's the holidays. 2 cashiers?? Long lines. One cashier needed help on an issue with a customer. Called for help from an associate walking by. She nonchalantly kept Walking by and yelled for her to try it manually. The girl said she tried that already. Now the line is growing! Another associate came by and helped her. After several minutes a third cashier came to help. Too bad it wasn't when I was waiting to get cashed out for several minutes. This took place in Algonquin Commons. read more

If I could give it 0 stars I would. This business is extremely sneaky and scummy. Worst credit card you could ever apply for. I Tried to make a payment on time and then it said I didn't meet the cutoff time for the payment. What company has a cutoff time to make your payment? and who makes it 4pm? I get off work at 5pm. Anyway, I then make the payment the following day. Then later almost about 3 days later they hit me with a late fee (I had no clue about this because I thought I had just payed off my balance in full). I then get a call saying the account has been SENT to collections because it's over a month past due and that I owe 74$ after i just payed them 129.18$ the month prior. What a joke. Scummy and sneaky is what it is and they know exactly what they are doing. Again let's not forget that i can't make a payment past 4pm. I wont be doing business with them again. I don't support Sneaky businesses who just try to scam their customers. I also will be cancelling my credit card with them. Joke of a corporation. read more

I like this store. It's the closest one to me, which is still quite far, but I still go there. The staff is always nice and helpful, but they do seem overwhelmed with the every day system there and what they need to keep up with. It's so corporate, if you know what I mean, but they still try their best, I believe. It would be nice if this store were bigger and laid out better. Great fragrances, nice clothing, and excellent bras. read more

This locations customer service beats the location in the mall in Dundee! This location is usually very busy and crowded, but with the help and kindness I have always had every time I visit is worth it! read more

Had one of my best experiences in a VS store today! The staff was extremely helpful, and even though I had a lot of questions, they were happy to answer every single one of them. Even though there was a little bit of a line they got through quickly, while still being so polite and kind. I wish I would've taken down the names of the two associates who helped me, they were cheerful and so polite. Will definitely visit this location again. read more

I went in on 12/21 and was helped by a wonderful young girl, Alicia. I received 3 yogas as a gift and she allowed me to exchange as needed and took her time with me to ensure I got EXACTLY what I wanted. On top of that, she had a positive attitude and was very personable. Girl deserves a raise. read more

I came here for the semi-annual sale, and I wasn't disappointed!! Granted, I didn't need to try anything on, but everything was well-laid out and organized, and the staff was friendly and helpful. Best of all, the selection was great! I will be back! read more

This Vicki's is usually good, but I had a bad experience a few days ago with one of the staff. It started out with her coming up to me and asking me if I was planning on trying bras on, and if so to put back all the bras that were in my hands. She said people focused too much on the color and decorations of the bras when trying them on, so I was only allowed to try on their black cotton bras they already had in the dressing room. (Seriously, WTF?) But it didn't stop there... I did as she told, but I sometimes like to wear 1 size down because it gives me better lift and cleavage. When she saw me in this bra she practically argued with me that I could not wear it, even though I told her I liked the look and fit. I probably will not be coming back here because of this girl. Not a pleasant experience at all. read more

The manager here not only looked like she rolled out of bed, but cant prioritize her responsibilities. I stood in line for 15 minutes bc she refused to help the new girl trying to help an asshole customer. Very condescending tone when talking to both customers and staff. She kept running away and leaving 2 new associates to fend for themselves. They both said aloud theyre too new for this. This manager could have easily helped me after waiting 2 minutes but not sure what her objective was of the day bc it certainly was not the customers or the store. read more

It takes a lot for me to write a negative review but there isn't a time I have shopped in this location without waiting in line for at least 10 minutes. Holiday time or not. The worst part is that they have associates on the floor seeing the long line and no-one comes up to help and open up a register. Just frustrating each time I go. read more

Usually this is my go to Victoria's Secret but this last time I went will be the very last time. There were only 3 employees in the store and one of the three was LITERALLY standing at the counter with head phones in and not taking or talking to any customers, all she did was look up every so often to give someone a dirty look. I was 1 of 12 waiting in one line while there was another line for credit cards only with another 12 people in line. I feel bad for the people waiting for dressing rooms cause it was like only 2 people were working. Was going to take a picture of the essentially usually employee but that seemed a bit creepy to me lol read more

Love this location! The staff is always amazing & nice and super quick to help me out! There has been days I go in and get greeted the second I walk in and they tell me to go back to the dressing room and they will bring me whatever I want! Since I'm always shopping with my 3 month old daughter, it's nice to be catered to instead of having to walk around the whole store! read more

Very poor customer service behind the counter. My mother was disrespected by one of the cashiers and left almost in tears. I can not believe this. We will not be returning. read more

This Victoria's secret is TINY and selection is the worst. They didn't even have swimsuits......its Spring Break this week ! I looked at the bridal selection as well, very small and nothing great. read more

Good location and clean store, but not everyone wants to be approached the second they walk in the door. Sometimes people want to browse on their own without being continually asked if they need help, especially when they are shopping for intimate items. I knew generally what I wanted, but wanted to search for it on my own. I did not need a bra fitting despite being asked several times. I was in the store for maybe 7 minutes and was approached by at least 7 different employees. Why do they even need so many at one time? You couldn't walk 2 feet without running into one of them. Stormed out after telling employee 6 and 7 that constantly being asked if I need help is really annoying. Leave me alone. If I need help I'll ask. read more

I went here about a week ago, just walking in buy some new bras. As I walk in i was greeted by the staff( very welcoming) but i was looking around for the bras i usually get and they didn't have them anymore. (2 bras for 32) i asked a lady named Traci and she told me that they didn't have them but they do have something similar to it. She directed me to the front of the store and showed me what my options were. So i picked out my size and what cute designs i like and though to try them on. She brought me to a fitting room and asked if i would like to get sized. I though i wouldn't need it, until i tried on the ones i picked out. She said she would more than happy to get my size. It turns out that i was wearing a 34 B and i was sized at a 32 D. Big difference. She brought the same design bras back just in a bigger size. Traci you were great and you make my whole experience worth it. She was so sweet and had a very welcoming personality. I didn't care that i spend a bit of money there. But i will be going back to get sized in 6 weeks like she said. :) read more

I go to this location basically every weekend. The staff is always smiling and very nice. This specific store has a better variety than the other ones that I've gone to recently. I love coming o this store because I always have a fun experience shopping here. read more

Today my sister and I went to Victoria's Secret. By the time I got there I realized I forgot my ten dollars off of thirty dollar coupon. When I told the sales associate, Kaitlyn, I needed to put what I was buying on hold because I was going to come back with the coupon; she told me not to worry about it! She gave me the dollar amount off without the coupon anyways. She was super friendly about it and very helpful! Nikki, another sales associate, as well was very helpful with me when I was looking for stuff out on the floor. Their staff is always nice and willing to help you with whatever you need. Their place may not be that big and they may not have a plethora of clothing to choose from but their staff and the cleanliness of the store makes up for it. read more