As you may be aware, entering this store as a guy is fairly intimidating. But, the girls that were working today were very kind and so helpful. I was getting my wife her annual Christmas pjs and they were quick to help me find what I was looking for. They also were able to do a free gift with purchase for me even though I was a dollar shy of the total to get one. I know our mall is lacking to put it mildly, but VS seems to be holding on strong and it may be due to the kind employees. read more

I kind of can't believe the state this store is in. The carpets are filthy and torn. The counter tops are stained. The whole place looks like it's falling apart at the seams, but it also doesn't look like it's been cleaned...ever. It's more than slightly uncomfortable buying underthings from a store that feels as seedy as this one does. read more

I finally decided to take the plunge and go buy myself a few good quality bras. I loved the selections and that I was able to just try on whatever I wanted cause I didn't really know what I was looking for. Customer service was just okay. But the cleanliness of the store was absolutely disgusting. The entire floor throughout the store was so dirty and looks like it hasn't been vacuumed in months, the dressing rooms were a complete joke, disgusting floors, one small bar to hang bras on, not a single stool or hook to hang or set any of your personal belongings on leaving only the filthy floor to set your stuff on, in one room they had a black metal folding chair. I'm sorry but if I am walking into a Victoria's Secret to spend that kind of money I expect the place to at least be clean and not feel like I'm shopping at a second hand store. read more

I MISS VICTORIA'S SECRET!!!! I walked in the store and felt like I was home. Love their pajamas and scents. Found a new fresh scent 'PINK' Fresh. Need to purchase. I am loving their scented candles and scented oils for air fresheners. I will be back! read more

Victoria's Secret - Lingerie Near Me - Flagstaff, Arizona

If you are even suspected to be over the age of 30, do not shop here. The girls who work here want nothing to do with you if you aren't on their level. If you go in expecting to be helped, please leave all hope at the door. I've tried to give them a few chances and every time I leave there I want to turn around and return every purchase just Because of the way that team of workers made me feel. read more

great experience at this VS! i came in about 30 mins before close, but Lexie and the other girl (didn't get her name) were so friendly and helpful, kept checking up on me and even told me about the new clothes they had. they got me a fitting room with no problem, despite they were about to close! the store is nicely organized, and a lot cleaner than most VS i have been to. it had a lot in stock too, which is rare especially during panty parties. overall a 10/10 experience and i look forward to my next visit here! read more

I'd give this store zero stars if I could. I live in cottonwood and I called to see if they had a garter. They said they had one left and they out my name on it. I drove an hour and a half for them to tell me that they didn't have any left. The lady said she had one two days ago so she thought they had it. They did nothing to try and right this. I had to drive all over Flag to find one for my wedding. I also had to stand there while 4 workers didn't even ask if I needed help. read more

I want to give no star. The store is dirty and old. The customer service is horrible. When I tried to use my coupon on my phone app she took my phone and tried to scroll down the info read everything for 10 mins by not asking my permission to scroll down the info. She want me to click every details that shows on email!! Seriously you want to see all the data that your company sent to me. I finally ask her to get my phone back. She read all the conditions on the coupon from her phone out loud and rude manner. I feel mistreated and disappointed. I left the store after spent half hour and don't even give them business. Pls avoid this store. I will not go back again. read more

The customer service is SO BAD here (and has been for years now) that I simply refuse to shop here ever again based on principle. Bad selection. Do everyone a favor and shop online or visit a store outside of Flagstaff. read more

One of the worst customer experiences we have ever had. No customer service at all. Went to this store to buy a specific product and where ignored by 3 employees who wanted to discuss their loss of hours and small paychecks rather than greet us and provide customer/sales service. We chose to go to bath and body instead where 1 employee immediately greeted us and helped us. Perhaps the managers are disconnected from whats going on...smh in Flagstaff Arizona read more

So I went in to make a big purchase for my birthday after dealing with customer service I called the store personally a young lady named yelainne helped me. She had told me if I could come in we would get squared away and she would be glad to help. Well I went in she personally helped me and I left extremely happy. This girl put my whole order by hand helped me pick out underwear everything she is amazing !!!!! read more

The staff inside was super friendly and helpful. Katie and I believe her name was Dana were on top of their game helping me pick out what I wanted the most. Dana was quick to help with the dressing room and Katie helped me find my correct size and pick out bras. They were both very lovely ladies! Working in customer service can take its toll, but with these two you would never know! Thank you for all your help! read more