This store was combined to be Victoria secret and pink together which I love! Came in looking for the new release since I saw online people finding it but unfortunately I didn't not find. I couldn't find an employee on the floor either to help out or ask I do usually enjoy shopping here though read more

there's a sale going on and why not take advantage. Victoria Secret had body mist , and several items on sale. Such a great deal. The staff is friendly and willing to help . Great prices. I need to come back soon. read more

Victoria's Secret - Lingerie Near Me - Northridge, California

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Absolutely amazing customer service from Lisa. I came in here with a cousin of mine, Lisa noticed my awkwardness and was able to fill in and help my cousin out with questions. Everyone working here today, 1:00 pm was amazing. read more

I rarely shop in store but in 2023 I did an online return in store for some reason and was given a refund in the form of merchandise credit (looks like a gift card and does not expire). I tried to use it online today and card number was not found. I tried to chat with 2 different foreign reps who did not understand my question. I called the phone number to do a balance check and again card number not found. I then called to get a human rep and got some man with a heavy accent who I needed to repeat everything. This man kept placing me on hold and just told me I was provided the card in 2023 and that no balance was issued. Whoever assisted me back in 2023 never applied the refund on the card. This is fraud and theft on the end of Victoria's Secret. Naturally it has been 2 years and I have no way of proving this. All I can say is I will never ever shop at VS both online and in store and that I am filing a report on BBB. read more

Victoria's Secret always send me good deals and free rewards so I come here to redeem those. Great deals and money saver! Join their app and you'll get free panties every time and they give you a free gift on your birthday. If you get their card you get $25 days too so join. Staff is friendly and nice. read more

Victoria's Secret - Lingerie Near Me - Northridge, California

This place is unbelievable the line is too slow and they only accept 8 People inside. I dont encourage people to buy in this place. I have not come for a year and this place is acting up Oh well if you dont want business im fine with it This place is over acting the covid protocol. We have been vaccinated hibestly with mask I hope you justt close yoiur business. This has never change very slow service. Unbelievable read more

I wish I wasn't met with such a monotone reply of a "Oh yeah it's because the three underwear you're getting charged for were $18.50 each" when I asked if the "Buy 3 Get 5 Free" promo was added on, the total of it being $60 total with tax. I didn't realize how disorganized the sections of underwear were as I assumed that the panties I looked at and were grabbing at the store for a good 15 minutes were tagged $12.50. The cashier kept pressing on the system, as if a "whatever" attitude to the unreasonably high cost, & was already ready to run my credit card payment in (as I told her my phone number in the beginning to locate my account). I was scared to ask but my partner asked for me before I got charged if we could take off the expensive ones to change it and the lady seemed annoyed so I said I would be quick and rushed around the store, frantic to find cheaper substitutes. It ended up changing from $60 to $50. I later saw on my receipt that there were $14.50 panties in the mix, so I let an exasperated sigh afterwards because the total wasn't the price of $37.50 plus tax I had expected when I first came in to shop. Also if I had known that I'd pay that amount I would have made sure all of the panties were $14.50 each to get my money's worth. :/ Definitely wasn't a good feeling after shopping here. read more

Very friendly service and was checked in on multiple times. I love their panty deals, I'll always be a 5 for 30 girly. I didn't get her name but the girl with the "E" necklace very good sales woman at trying to get those credit card sign ups. read more

It's great when you have a sale and coupons. It's not great when there are 20 people in line and only 1 register open. You have 4 floor workers. Train one of them to help at the register! It's been 30 minutes!! read more

I just came in to get a "wear everyday push up bra" that I saw on the fashion show. Was planning just to go in and out after buying however Christine asked to measure me because she thought I was getting the wrong size. Apparently I was and after she measured me she helped me choose two amazing bras that are absolutely great. She was amazing and helped me so much. I'm recommending all my girlfriends to go and get measured lol. read more

I was given incorrect information about how to process a return by the store associate. I contacted corporate customer service twice who were also no help. I was still charged after the associate told me the refund would go back to my account since she processed it wrong. I had to dispute with the credit card or else I would have been charged for items I don't have. Five stars to Rhonda the manager for being so kind this rating excludes her. I had to deal with such a headache over an associate not understanding policy :( read more

I came over to look and my eye caught something. Good thing I had 2 coupons and I was able to use them. What a sweet deal I got??!! It was easy to navigate the store because there was less people. CDC guidelines are being enforced. read more

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Giving 5 stars for the service i got with Aliyah ( not sure if i spelled it right) . I had a return and exchange and she had a pleasant demeanor and provided great customer service. Writing this review so her manager knows what an excellent employee she is and gives her a raise. Right now all the victoria secret in the valley is under construction but a temporary store is open. The temporary store is right next to JCPENNY where the old gap use to be. If you are going to the TOPANGA westfied mall location it's next to bath and body works. read more

Victoria's Secret - Store is open- next to jcpenny where the gap use to be - Lingerie Near Me - Northridge, California

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The service was eh here the staff wasn't so friendly or had good customer service skills. With that being said, I tried to make an exchange and I was going to be charged a 50 dollar difference so I don't want to do that and I asked for store credit and the lady said no. That is not right and you could've given me store credit instead of an exchange. I would know since I also worked in retail before and know from firsthand experience that if a customer doesn't want to do an even exchange, you give them store credit instead whether if it was a gift or not. I'm not asking for the money back! So I had to return it back to my MIL card who bought me the pjs as a gift and I just bought cheaper pjs and a lipgloss for all around the same price which was a waste of time could've given us the store credit! But on top of that crummy experience at the register, the layout during the sale is unorganized. Everyone is basically on top of eachother and it's hard to actually look around to get a full shopping experience without having anxiety. I am going to avoid this location in the future it was a nice shot but the service was no bueno. read more

I stopped by here with my fiancée because she wanted to return stuff she got during her bridal party. We been to this store a couple of times and I notice that they have more workers here during the weekend. We came on a weekday, around 7pm and there was only 1 person working the checkout line. There also wasn't many workers throughout the store so keep that in mind if you need help. You can't really blame the store because its just staff shortage and also supply shortage. The store is kept cleaned and organized. The staff are also helpful if you need any assistance. read more

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Came in for only 1 perfume and nothing else. Interactions didn't feel genuine at all I felt like I was constantly being pressured to sign up for a credit card and spend more money. Management needs to stop pressuring and making it mandatory for employees to upsell and instead train them more on making genuine customer connections. It's ok to sell me something but to continuously press me after I just said not today is extremely irritating and will make me only want to shop online. read more

Needed to get a bridal shower gift, and my Girlfriend and I came to Victoria's Secret. We figured, where else would we go right? But, we didn't know what to get... Victoria's Secret is Victoria's Secret, but I must say the few times I have been at this location, especially this time, the only customer service we received was at the cashiers handing over our monies. It was very difficult to actually find someone to help, offer suggestions, etc. Not great customer service at all... read more

I have been coming to this store since I was in my 20s. I am 60 now. The Merchandise is no longer the stuff I'm interested in, however, I do like their fragrances and lotions very much, and I still like buying certain things, Pjs etc.... The stuff is still cute, just not made very well anymore. I was there last night, and was greeted by A lovely girl named Gloria. She steered me to the latest fragrance specials. She was very sweet and very smart. I enjoy talking to young people who you just know, will go far in the future. Thank you Gloria for being fabulous. Keep doing what you do. read more

I want to thank all the girls at Victoria Secret who worked on 04/02/24. They helped me get fitted into a perfect bra. They had patience with me and walked me through my cup size process and bra selection with ease. 10/10 read more

Jennifer L. (JLo) was amazing great customer service. She, was very helpful and attentive. She was multitasking and kept a smile on her face the whole time. I was very impressed with her ability to be able to move around so quick from one customer to another and all with a smile on her face. Hands down to her. The overall store was a blah... they didn't have my size in any of the styles I wanted. But I was ok with it because JLo made it so easy to be able to go to the register and purchase the items and color I wanted. JLo keep up the amazing work Girl! It is always refreshing to walk in a store and be greeted and welcomed with a warm smile. read more

The only reason i'm giving this location a 2 star review was because the cashier up front this morning 3/5/24 at around 11am handling the registers alone was extremely nice and helpful. I went in for a return that I purchased in December and I knew I was over the 30day return policy, but I went in with my Victoria's Secret credit card it was purchased with hoping I can do an exchange for something of the same price if not cheaper. The very nice cashier told me I would have to contact customer service for the receipt I called customer service to which the customer service rep said I didn't even need to call them, the manager should've been able to help me with my card alone or app. I get back in line just to be told by the rude manager that they would only be able to do an exchange for a bra of $27 dollars because the purchase was over 30 days. I asked the manager if she would be able to make an exception & honor it this one time to which she replied "honey the return policy is 30 days." To which I explained AGAIN I wasn't trying to get a refund, just a simple exchange for another bra that would actually fit. She finally says, I can do an exchange for the same bra. After being in the store for 25 mins she finally says "what bra were you looking for?" I explained a full coverage with no padding, she walks away without saying anything & a few minutes later the nice cashier asks me what color & she comes up with a black bra & tells me this is all she can exchange it for. I purchased a $55 dollar bra & left with a $40 dollar one & said this is a one time exception. read more

I usually do my shopping online but I needed to be sized again, so I stopped by this location since this is the closest store to me. Everyone was super nice, but this review is more about the woman who helped me in the fitting room. I believe she goes by Jlo and Omg she was an absolute gem! Super attentive, a great listener to my concerns, and very knowledgeable in terms of helping me find the right fit. It was one of the best shopping experiences I ever had at that store. I can't thank her enough. Definitely look for her if you shop here! Thank you Jlo! read more

Sucks!!!! This brand really don't have respect for customers! They don have employees to help us! Specially for older people! Why?

This store used to be so much better. What has happened...? I understand the whole covid thing, but once you're in there, you get completely ignored. At least the selection is better than Topanga store. I'm really shocked at the customer hospitality. read more

Kathy was very polite and helpful. She made me feel comfortable and I felt like she was my lontime friend. She measured my braw size and it turns out I was wearing the wrong size this whole time. She helped me choose the right size and told me about the specials. Val was also very friendly she directed me torward the fitting rooms; she told me there was a button to push if I needed help. I will definitely be coming to this location again! Thank you so much ladies!! (No more more brawl slippage for me!) read more

Every time I walk into this location there is always a long line. I used to have a $200-$300 bill from here monthly, but I stopped shopping a lot because if something doesn't work out, I will not wait a half an hour in line to buy or return things. I'm waiting in A long line now as I write this and two customers before me put there stuff down to purchase and walked out. They are losing business because they are not staffed properly. I have also put things down and walked out about 3 times. I counted and there are 43 people in line. On another note, I absolutely love Sarah at this location. She is so bubbly and friendly every time I come in. I met her here as a customer and now we always hug when I see her and catch up. It's always fun to see a familiar face when your shopping at your favorite stores. She is always so helpful and always has a smile on her face. I've known her for a few years now! Awesome employee!! read more

Okay, yes, the wait in line at this location is always somewhat long and ridiculous... buuuuut... the service and attention I received from Sarah and Jennifer was definitely worth the wait. I came in looking for a strapless bra, and we all know how finicky these can be. Sarah and Jennifer made the process of finding the perfect fitting strapless bra quick and easy! I did have to wait in line about 30 minutes even though all the registers were open. The wait in line wasn't because the cashiers were slow and chit-chatting, it was because of the nature of transactions they were processing. I saw one worker very patiently helping a woman with a MASSIVE online return. Another was processing an application for a Victoria's Secret card for another shopper. So, yeah, the wait is long... but it isn't their fault. Anyway, thank you Sarah and Jennifer! :D read more

I ordered some pants online and went to return them here. There was one other person before me and one behind me. I waited at what was some registers and some staff girl with tattoos helped tue woman behind me, I was there before her. So as I'm waiting for help I was told the registers were in the back, I didn't know bc I dont shop here. Regardless first come first served and that tatted Stagg member shod have asked who was first. Customer service is seriously lacking in retail now days. read more

I went there today to buy something for a gift and it took me almost one hour waiting for a line where only one cashier was working, the cashier was nice and asked me how was everything, I said it was bad, too long waiting to pay for my items, Victoria's Secret should have more people working there It is a shame of place, I will never go back there read more

Went into Pink a couple days ago not knowing what to buy my girlfriend. And I gotta say Lilly was extremely helpful in helping me choose items. It made my experience so much better as a guy and I would give 10 stars if I could. I Highly recommend asking for Lilly read more

Great location. Everyone's always helpful and friendly here and not in a way where it's annoying or harassing either like other stores. They usually have a good selection here but it's always hard with Victoria's Secret because every girl loves VS so I'd still rather shop online. I had to make a couple of exchanges and refunds because I did A LOT of online shopping for Christmas gifts and the troll care of me right away. Refunds and exchanges were fast and easy. The only thing that sucks is the line is always long but it's always like that in every location and at least here they are friendly and take care of you. read more

I'm a normal customer at Victoria secret. Yesterday I had seen a few things I had liked online and had decided to actually go to the store in person to check out the stuff before purchasing. So I walked in Victoria secret to ask about the stuff they said they don't have it and to go to the PINK store, which I did. Right when I had walked in, a girl by the name of "Rose" (I think that's her name) was very welcoming. She was able to help with every thing I had needed and help me find exactly what I was looking for and ended up buying 3 of the same items in different colors. She was not forcing me in buying any thing, she was just helping. When I had gotten to the cash register ready to pay for my items, she had suggested me in getting a "PINK Angels Card" saying I'll save $20 off my first purchase which was a very good deal ! Would definitely be back. read more

Victoria's Secret - Lingerie Near Me - Northridge, California

Came today for the first time. Today was the last day of the panty sale. My daughter got these cute boy shorts with a side fishnet panel, a couple of weeks ago. I had to see if they still had them. They only had two in my size, and same color, oh well I found some other cute undies too! The girls were nice. The store is laid out really nice as well, but very small. It was kind f hard to find, its tucked in a back corner of the mall. They had a nice selection of workout clothes, bras, panties etc. Would shop here again. read more

Victoria's Secret - Love these! Got the last two pair! - Lingerie Near Me - Northridge, California

Came to this store and asked for a specific size. There's a long wait outside the door but we waited patiently. I had notified a store attendant if my size and they packed my item and we left. When I went home I realized they had packed the wrong size. We went back and notified the person who was manning the line that an attendant had packed the wrong size and we were told we had to wait in the very long line again. I never do this, but I asked to speak to the manager and it was the same person whom had packed the wrong size and therefore they let me in begrudgingly rolling their eyes at me and my mother. Will not be returning to this store and likely to this brand. read more

It's a hit and miss at this store. Sometimes you find something really cute and sometimes you don't. Anyhow this particular is great, I'm really excited that they have a separate store than the actual Victoria Secret. I really love the clothes here especially the yoga pants and their cute tops. The best part is that I wear an extra small in their pants or small. The clothes are really good quality, and they are comfortable. The girls working here are super sweet and very helpful. The best part is when they run promotions of 8 for $27 panties. I always score on these great deals! All in all, great selection, clean store, easy to navigate and love coming at the semi annual sales. Prices here are okay, sometimes you just don't want to pay $59.50 for yoga pants, ehhh. I'll wait when I have a coupon or something. read more

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I went with my daughter today to get her fitted and explained to one of the young ladies working there that the last time we went to a Pink store the lady who measured my daughter was rude and embarrassed her and she is now very timid regarding this. I can not explain to all of you how WONDERFUL each and everyone of those young ladies were to my daughter after hearing about her bad experience. ALL of them were extra good to her and made my 13yr. old feel so comfortable. Thank you ladies so much for making my daughter feel so comfortable and making her feel more like a young lady. I wish I could remember each of their names. So all I can say is that the young ladies working after 5:30pm on Friday the 17th of October were all so wonderful and had the BEST CUSTOMER SERVICES I've seen yet at a Pink store. read more

Victoria's Secret - Pink Store - Lingerie Near Me - Northridge, California

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Was super happy with my visit to this store. The staff was very friendly, especially Jennifer (JLo)! She helped me measure and find my proper braw size and showed me all the different styles in the store. read more

The manager Amanda, was super helpful with a slight pricing problem. She fixed it right away, with no problem. Queen energy, super sweet and funny. read more

Zero customer service at this location. Friday Jan 26th, the employee working on the registers around 1:30 pm has no communication or customer service skills. There was only one girl ringing customers up. I waited behind the customers she was helping. Their transaction took quite a while. After they were through, the employee called over another customer who had just entered the line. When I mentioned to her that I had been waiting she told me she couldn't help me because I needed to have walked around through the other side of the display. Ridiculous, she saw me waiting there for nearly 10 minutes. I asked her "you couldn't have let me know that while I was waiting, you saw me standing here for 10 minutes". Her reply was "no I guess not". She couldn't care less about her job and so we left and decided to make our purchase elsewhere. I'm sure we're not the first or last customers that your store will lose due to poor customer service. read more

Coming to this store is the biggest nightmare, 30 minutes line to go inside and another 30 minutes line to cash register because they have like 3 or 4 people walking around doing nothing and just 1 cashier, all I wanted to do is a return of something I ordered online, never ever will step foot in this store. read more