This review is specifically for the entry level employees. I went in one day before the start of the semi annual sale. Picked out several items from the sale section and they tried to impose the full retail price when I was at the register! then they tried to accuse me of lying about where I sourced the selected garments from. As a result of their false accusations, I decided to purchase only a couple items and left the rest at the store. the next day I went back to store, on the day of the actual semiannual sale. I picked out a matching set of lingerie. I recognized the female behind the checkout counter, she was the same person that I encountered from the day before. She failed to include the matching underwear that came with the set that I specifically purchased. They were so unwelcoming in both visits to the store and their pattern of conduct basically felt like discrimination. I didn't notice this approach towards other patrons in the store when I was there. read more

Id like to firstly say that yes sometimes the service is subpar however ALBY is unbelievably amazing and very honest always goes out of his way to you anything to get you your item or your size and will look at your body type and let you know what fit will work best for you he is amazingly customer service oriented and sweet with amazing energy I live in Salinas and drive to Monterey just to see him (Salinas location is filthy and not one single nice person working there) and spend my money there. He helps me maximize my savings and that matters no matter how much money you have saving a buck is always good. He is literally the most amazing accommodating person I've ever seen in VS/Pink This last trip I encountered a lovely young lady who absolutely surprised me her name is NORRIS and let me tell you she is so sweet and friendly. She was extremely helpful in getting my needs filled and smiled the whole time. Her level of service should not go unnoticed because she is a star! You can absolutely tell she was genuine with all of her questions she was literally eager to help I saw her do you know several people that entered the store while nobody else dead she was the only one on the floor who seemed eager to jump in and assist in anyway she could I would definitely recommend if you go into this establishment find either one of these two do you will not be disappointed I know everybody has bad days sometimes including myself however I have never encountered that with these two people I have mentioned I actually came back to the following day to make my purchase with her again because of the service she provided me I hope if anybody has had a bad experience at this location they go back and ask for one of these two associates and I promise your mind will change because they are truly stars of the industry read more

i was truly appaled . i asked the emloye which linger outfit would look good on me and she responded with youre too fat for this store hun, Go to sears not here. I was super offended like what? i started arguing eith here about it . That was not nice thing to say blah blah . So i went to buy a few bras and the line took forever. That employee was extremly disrespectful and plus there was alot of panties on the floor read more

I will stick with the Capitola store-- the women who work there are more customer service oriented other than folding or doing whatever until someone asks you for help/ a fitting room. But I did get a cute piece of lingerie.. hubba hubba... I can't wait to see the finished remodeled project...while they are remodeling VS is right near by the old location-- about five stores down or so read more

Below was my personal shopping experience. You might be luckier to get better customer service;-) I was looking around in the store for about 10 mins and tried two sweaters in the fitting room, called service once, however, I didn't know about special sale until I was at the cashier and asked cashier about it. One of the sweater was on sale online. Same style, same color. Cashier checked store's pricing system and said if I could show her VS website price on my phone, she'll give me the online price. I didn't bring my smart phone so I asked her if any of her colleagues can help with checking, she said one of her colleague can check it with iPod (seriously? iPod/?) Then she left and returned, telling me it was the same price, not on sale. My suggestion of shopping at this store is: 1) ask about special discounts, events yourself because very likely, you will pay the same but not getting benefits for what you've paid 2) bring your smart phone just in case;-) read more

Hip now. I mean since they moved and revamped VS at Del Monte. Friendly and attentive service always. Lately they have been having killer sales... I think I went overboard. read more

I think this particular store does a great job! Always knowledgeable, friendly staff...as for the review a few down. I would be grateful they didn't just let ANYONE use my moms credit card, the last thing anyone would want is to have a bunch a charges accumulate she didn't make. It's good to know that THIS Victoria's Secret looks out for its customers! read more

I hate this store, they would not give me customer service last weekend.

Upon entering this Victoria's Secret, my granddaughter, who is 13 (and just a child), touched a mannequin. An employee then proceeded to approach my 17 year old granddaughter in a very aggressive manner. She very immaturely and inappropriately yelled at these minors, exclaiming that the mannequin is company property. She then took the bra off of the mannequin and threw it at my granddaughters. As if this was not inappropriate enough for an employee to do to minors (for simply touching a mannequin), she then told every other employee in the store. All of the employees were staring at my granddaughters and making them very uncomfortable. I will never shop at this store again. Very disappointed in the employees' behavior. read more

The service was terrible. Waited in line for a cashier, one lady came over and helped the person in front of us and then left after stating, "someone will be right with you"??? Say what???? You just helped the person in front of us, after the cashier was done with the other person she stated I am so sorry she left, I don't even know why she came over in the first place." What???? So you have too many ladies standing around talking and not helping, or talking in the mic's I will not go back here again!!! No Stars..you lost two customers! Do you even care? read more

Amazing customer service!!! This is my very first time going to Victoria Secret ever, I know what's wrong with me right!? I walked around the store and looked for a while then a sweet girl named Rose helped me out with a fitting! She was extremely helpful even told me I might be wearing the wrong size! After a couple fittings I couldn't believe how amazing my boobs looked! I ended up buying two bras and matching panties. I'm definitely coming back! She made an amazing first experience for me at Victoria Secret! read more

I have visited this particular Victoria's Secret location twice now and have been thoroughly impressed both times. Their salespeople are friendly (but not pushy!! This is very important). On my first visit, one of the women working helped me pick out a new bra and it quickly became my favorite. On my second visit, I was looking for a gift for my sister and was told that if I bought her an item from their PINK collection, I would get a free pair of underwear as well. I'm sold on this place and definitely plan to hit up this location during the big Victoria's Secret semi-annual sales. read more

I love this store, the only reason I didn't give it 5 stars is because the customer service can be hit and miss...Some days I go in and the service is amazing. In fact there are even a few people that work there who remember when I come in and always help me out and I have a good time. On occasion there will be a lack of costumer service and they aren't the greatest at letting you know if there is a special going on.(I.E. they are giving out a bag with purchase or other little promos they have.) If the costumer service is lacking I just leave and come back when the nice team of workers is there. read more

Even though the inventory isn't always there, the staff is always super helpful and willing to order anything you need.

CAPITOLA MALL.. very good customer service. Very helpful ejoyed my time there ill be back!

I've been coming here for about ten years. Hands down my favorite clothing store ever. This particular shop , however , has some really rude staff. This first incident happened about five years ago when I walked in the lady aggressively asked if I would like to get sized for a bra, I told her no that's okay I know my size, she then followed me closely as if she thought I might steal something. She then asked me twice more if I'd like to get sized. Finally to get her to go away I said yes. She then sized me and made fun of my chest size. It made me so upset I had to leave the store. Never told anyone about it until now. She didn't work there much longer after that as I never saw her in there again. I guess she did it to someone else and they said something. Not sure haha. Anyways, my most recent visit to this store was a nightmare. I ordered some things online and a jacket didn't fit me. So I went in to the store to return said jacket and the lady instantly looked ticked off. Apparently they're going through a new system change right now so it's very hard to return in store. I totally understand that and I am an extremely patient person. She didn't explain anything to me well at all and I had to leave out of town in the next 30 minutes. I asked if it would take long to return the jacket she said 'probably not let's get this returned. However you may not get all of your money back for this jacket because of the new system ' at that point I got upset considering I wouldn't have ordered it if I thought I wouldn't get all of my money back if I decided to return it. She assured me she'd try her best and it wouldn't take long. She said there was also no way to return by mail, which was completely false as well. 30 minutes later she's rolling her eyes at me because I told her that I had to leave out of town and she told me it wouldn't take that long. She was mad at me. So I decided to leave and call customer support instead. They told me she shouldn't have said I may not get a full refund because that's incorrect and also she shouldn't be rolling her eyes at customers. She also had full capability of helping me wrap it up to send it through mail, she was just too lazy to do it apparently. I then called back and the manager also gave me attitude and told me 'next time you come in make sure you have some time to stand there because it takes a while'....tried to explain to him that his employee told me it didn't take long at all but basically he was on her side and when I told him she rolled her eyes at me...he almost laughed. read more

I really want to leave less. Made a trip here rather than the Bay Area as the Salinas store has been filthy for years and people just throw things there. I was in the store for ten minutes looking for what full coverage bras were available in my size. I was passed and stared at by more than 5 sales reps. One saying your good here right? I had to hear the gossip about this country worker and that one and who had called out etc. Twice I had to say excuse me as they gathered in these discussions and blocked the drawers actually leaning against them. Your POS in the store on the secret rewards was such small print it was mis leading. No purchase necessary but they were not giving them they were allowing them to be used. No one spoke of specials until I got to the register which always takes a wait in this store. One young lady told two of us waiting about the very sexy 2 perfume and the mister price. The underwear price was told at the register and I didn't want to hold up the line so I didn't buy them. No discount outside of the on line were available . Very disappointing ! I really wish you'd hire more mature people and have a better representation of girls who could wear your full line. Not exactly all types of people there to speak to all of us. Your Sales could be so much better! These girls were more judge mental. No one owned their zone or was well versed in present promotions. Un organized , lack of knowledge, un marked drawers( size) dust bunnies on bras, filthy table cloths with stains, drawers stuck and un openable. Poor representation . I felt like I'd be safer getting things still in the package via the mail. Soma doesn't have these issues. You've lost your pride in ownership . Very un aware of the inventory in the back. Time for training ( train the trainer style so it sticks )!! Time to clean and time for customer appreciation! Proper conversation on floor and proper place for the mini meetings needed. Time management etc. Hope you take Yelp reviews to heart. read more

Line of six and I see four ladies on the floor and no one is opening a second cash register. Just walking around

Would have given 5 stars but had to drive to Monterey. They really need to put one in salinas. The service was great and they had all the newest stuff. A little pricey but still good. They didn't have my size for a few different things but its good cuz I didn't spend more money. read more