Sales team sucks and it is so hard to get anyone on the phone the right hand doesn't know what the left is doing a lot of lies about down payments and prices I will never buy from Here and it is a complete waste of time from this joke of a dealer just read all the other reviews O WOULD BE SCARED TO PURCHASE FROM HERE ALOT OF DEAL TAKE BACKS REPOS FOR NO REASON ACCORDING TO THE REVIEWS JUST READ AND BE FORWARNED read more

Buyers BEWARE!!!!!! Public Review -- Victory Auto Mall I normally don't leave bad reviews, but I feel obligated to warn other buyers about my experience with Victory Auto Mall and Salesman by the name of Chris! I Have been searching Facebook Marketplace to help my son find a Ford F-150 Platinum. I immediatley found several very nice trucks that he was interested in looking at. I also immediatly noticed the trucks were all listed by the same "Chris Stamper," and attempted to contact "Chris" to inquire about the trucks. The trucks were listed as available and after exchanging messages with Chris, he confirmed all the trucks were still avaiilable and at his lot at 10227 Causeway Blvd in Tampa, also known as the Victory Auto Mall. Chris attempted to arrange a date and time for me to respond to the dealership to see the trucks. In the meantime, I found another truck listed on facebook and contacted "Miriam," who also identified herself as working at Victory Auto Mall. After asking a series of questions, I immediately noticed Miriam placed the vehicle as "Pending." A short time later, Miriam claimed the truck was pending a sale since a deposit was received. Textbook definition of a bait-and-switch sales tactic. I continued to exchage messages with Miriam, who claimed she had two (2) F-150 Platinum's on the lot, later sending me photographs of the trucks via text message. The trucks Miriam sent were not even close to the trucks Chris claimed were at the lot. I decided to visit the Victory Auto Mall website, which had vehicles listed, but none of the trucks they listed for sale via Facebook. When I asked Miriam about this discrepancy, she claimed the truck was just removed from the website since they recieved a deposit. Now suspicious with Chris's sales tactics, I asked him about the truck he had listed on facebook was still available, planning to visit his dealership the following day. Chris quickly confirmd the truck was in fact still available and requested a time of my arrival. After I confronted Chris with Miriam's statements, he blocked me and removed the ads from facebook, preventing me from reporting his sales ads and unethical bait and switch sales tactics. I understand dealerships need to sell cars, but advertising a vehicle they have never owned to get customers in the door and then steering them into a more expensive option damages trust. Buyers deserve clear pricing, written out-the-door numbers, and honest availability information before they drive across town. I strongly recommend future customers to prevent from using Chris and/or Victory Auto Mall for any of their vehicle purchases. Just Google their dealership name and that should tell you everything you need to know. I hope this review encourages more transparency and helps other buyers avoid a frustrating experience. Thank god we didn't buy anything from these unethical sales members or there dealership! read more

If I could give this dealership a ZERO I would!!!!! I communicated with Chris online and completed the entire process and was told I was approved for a certain amount and a certain down payment only to find out it was all a lie! They were asking 6 grand more than what I was initially told!!!!! TERRIBLE SERVICE AND TRASH CARS ON THE LOT THAT LOOKS LIKE THEY WERE STRAIGHT FROM AN AUCTION WITH NO INSPECTION. DO NOT GO HERE!!!! read more

Dont waste your time... I was quoted $19,999 over the web and once I arrived the price was $26,000. classic bait and switch. The truck was in decent shape with BLAD and dry rotted tires.. steer clear of this chop shop read more

Absolutely amazing. I came in need of a vehicle, the customer service was very fabulous. Answered all my questions and was able to leave with a 2020 Toyota Camry. read more

Chris had us waste 2 hours of our life waiting around for him and a truck that ended up not starting. Drive thirty min each way to meet and buy a truck and then waited an hour on him to show us the truck to which he kept stalling and then eventually said the car won't start so we finally left. read more

This company will mislead you and tell you a vehicle is available then they will run your credit and ask for double the down payment or triple then vehicle is sold very sketchy read more

BUYERS BEWARE OF Christopher Stamper , he advertises on facebook market place. He claims they go off your income not your "past". After I sent him my stubs ( 3 of them ) and my license. He told me my income looked good and what my monthly payment would be and my down required. So we made arrangement for me to come and sign. However, upon arrival. He pulled the bait and switch. Told me now my income is no longer good, and offered me a completely different truck . THIS place is sketchy. Mind you I do not have a car right now so I had to arrange for a ride. He wasted my time. This is not a buy here pay here as he made it sound to be. Also to top it all off, the ran my credit without letting me know or asking for permission, or didn't have my sign anything authorizing them to run credit. read more

I put a down payment on a car there and two weeks later i was told to bring the car back in. I was told to tell the finance company lies. Well victory auto mall took the car back because I didn't lie to the finance company and they kept my 1000 dollar down payment I had given them. They are crooks because they kept telling me they are giving my 1000 back but I haven't received it. read more

Horrible place to do business. Completely bamboozed me in many ways that I will list. Legal representation contacting them since they refuse to help. LASTLY, 2 of the 5 star reviews are from employees, one of which sold me the truck I'm about to discuss 1) purchased a truck from Victory Auto. Victory auto took a $500 down payment while telling the bank I paid $2,500 (floating money, illegal move 1) 2) when the bank called to confirm the vehicle information, the bank quickly found out that they lied about features of the car. They said it had a different engine, leather seats, and a bunch of other things it did not have in order to boost the blue book value. The bank then applied a big "overbook" fee to the loan because they charged so much over blue book value, as accidentally disclosed to me by the underwriter. Desperate for transportation to work, I continued with the deal 3. The truck had a check engine light and the door does not close all the way. I get soaked when it rains, legitimately. They told me it would be taken care of inside of a 30-60 day warranty. When I went to take care of it, they couldn't book me until 6 days past the warranty end date. 4. 41 days into owning the truck, the dealership and bank called me completely out of the blue and said the deal had been cancelled because my ach payment returned. When they called me, immediately offered to rectify and make my payment with a debit right then and there. To my dismay, the truck loan was already cancelled. 5. I then called 11 times over 3 days attempting to speak with the GM or the owner. When I bought the truck, they answered every call. Now they suddenly decide to not answer and 1 person refused to send my contract. I also have texts of the GM saying they will not return down payment that I made EVEN THOUGH CONTRACT EXPLICITY STATES THAT DOWN PAYMENT MUST BE REFUNDED. 6 The dealership finance manager Casey told me on Monday, July 8th that I had until the weekend to return the truck so I can purchase and find a separate truck. I woke up today and the truck was towed to a lot 1.5 hours away Between the maintenance issues, sketchy sale, and refusal to send the contract that I legally should have, I have representation contacting them. read more

I found this place thru a deal on groupon. Being new to the area I wasn't sure what to expect but I had a wonderful experience at Victory Auto Mall! I made an appointment for an oil change on a Friday afternoon. The place was easy to find and once I walked in and was greeted by Kim I knew I was in great hands! Kim was super sweet and accommodating. I forget the guys name that did my oil change but he was awesome and super knowledgeable. Being a lady who doesn't know anything about cars other than it needs gas to run (lol) he took very good care of me, answered all my questions and didn't pressure me into buying or paying for anything extra like i've experienced everywhere else i've gone to before. I will most definitely be back! thanks so much for the awesome service! read more

I would refet anyone to go somewhere else as they can not even stay in compliance for right-of-way for handicap to pass down the sidewalk. Five times I have complained to them, this time I had to call the sheriff read more

SCAMMER ALERT!!!!! Do not buy from here, it is the shadiest place I have ever encountered. The management team is a joke, and they do not answer calls no matter how many different numbers they give you. We bought a car 3 weeks ago and we have yet to even get the car to run after taking it off the lot. Check engine light immediatley came on, so it it still in their "service" center. When I confronted the GM about how his business is ran with no return phone calls and on top of that no paperwork to prove that we even bought the car, he called me "aggressive" and wanted me off his property. The staff are rude and unprofessional. I replied with you'll be speaking to my attorney and now after reading all of the comments, it would be better to file a class action suit against this shitty company and the illegal business methods they are using, this company should be shut down PERMANTLY!! STAY AWAY! read more

Very shady and unprofessional business. Listed prices are a scam to get you there then they disclose the real overpriced junk they're selling. Stay away and go to a reputable dealership. read more

victory auto mall is a scam car lot, I bought a car from there and put a thousand down. a few weeks later they call and tell me I have to bring the car back because they couldn't get it financed. I said ok but do I get my thousand dollars back and was told yes. it's been three weeks and they will not answer or return my calls. . read more

29 minutes ago THAMER ABU OLEIM is the owner****Do not buy here. Do not buy here warning, warning warning ****Update***. This is an updated post on August 7 roughly 3 weeks or less after buying the car. Nightmare would be the word that I use the car had a major electrical malfunction. Literally every warning light on the dash is on the steering is heavy and the car is unsafe to drive with multiple hard warnings and warning lights coming on. I reached out to the finance department or lender I should say, and they voided out the contract so at least I'm not on the line for a complete lemon of a car. However, my $500 deposit I was told will not be refunded. The owner named thamer aka tank would not come to the phone would not call me back and he's hiding behind his finance departments manager. Whatever you do, do not buy a car from here I repeat, do not buy a car from here. You will be ripped off, beginning middle and end. The management here does not care about making things, right. My deposit is being kept no attempt is being made to make this right I am basically being ripped off point blank with zero apologies this is not the type of place I would recommend doing business with. Please take my mistake as a lesson learned for youself and don't make the same mistake, I did, which was shopping at this place. Save your money and buy from a reputable place. ***Warning, warning, warning warning ***Do not buy here do not buy here do not buy here do not buy read more

absolutely the worst of the worst here... drove 4 hours to get a truck Chris told me the price and said the truck runs great.... all lies we get there it's in the shop won't start waited 2 hours.. drove it radio don't work brake lights don't work and the truck was making some weird noise then they added $4000 dollars to the price absolutely the worst dealerships I've ever ever came across in my 51 years on this planet go somewhere else this place is just stupid read more

I've taken my car there 3 times for different issues and each time I've always received great service. Kim always responds in a timely manner and gives me updates. I appreciate their friendly customer service! read more

I've had my car for 2 years now a Honda Accord coupe and it has been the best to me. I haven't had any issues at all. They have QUALITY here. I 100% recommend. read more

they are liars. we went and did all the paperwork and then they sold it to someone else. their sales team was rude and they didn't even care. I will never ever recommend anyone here. unless you are ready to get ripped off read more

I went in for a full tuneup for my range rover sport they were very professional and trust worthy I felt very comfortable handing my baby over And they did a full check up everything was perfect Thamer the owner he was very professional and polite I will definitely bring my other cars over. highly recommended:) read more

They were very thorough in diagnosing the problem that turned out to be a fraction of what the dealer was recommending. Very responsive and knowledgeable about problems and repairs. Even got a follow up text asking if everything was working properly after a day or two which is extremely rare! read more

WARNING!!! BUYERS BEWARE! STAY AWAY FROM VICTORY AUTO MALL in Brandon, Fl. Stay far away from this dealership. I was going to give them 3 stars because they are allowed to take down posts with less than 3 stars, supposedly, but I'll take my chances. I want to make sure EVERYONE can read this!! Not only did they put us in two different death traps but when we came back to them after the second death trap they treated us like we were scumbags and that we were the ones wrong for trusting them and buying a car from them that needed over $5,000 worth of work done to it, within 4 months of driving it off the lot, after we spent $12,000 on the car. Stay far away from them they are scam artists and sell unsafe and unreliable cars that are not safe and then turn around and blame it on us for trusting them and then make your down payment disappear. If you are shopping for a vehicle I seriously advise to not go to Victory Auto Mall. They will do you dirty. Makes me sick that they could take advantage of hardworking people like this. I've contacted all news channels and Florida Department of Agriculture and Consumers Services. Hopefully this will keep them from being able to sell anyone anymore death traps. I will be posting everyday on this site to remind buyers how shady they are! Stay away from this place!! read more

I bought a 2020 Camaro in February of 2021. I commissioned them to add some pinstriping to the car which was supposed to be done in 2 days. A week later, I still did not have the car and had to tell them to deliver the car whether it was finished or not. When the car arrived at my house, it was filthy both inside and out. Not what I expected for a new car. Also, it has about a quart's worth of gas in the tank - barely made it to the gas station to fill it up. Again, a real dealership would provide at least a half of a tank. Finally, they were supposed to provide the registration for the vehicle when they delivered it. I had not registration and finally after more then 1 week of pestering them for the document; I gave up and went to the DMV to get my own copy. They are not a customer focused dealership at all. Once you give them a check; you will never hear from them again. Good luck if you buy from them. read more

It took over a week for me to make the appointment because no one ever answered the phone and you can't leave a message. I finally got in touch with someone and made the appointment. They were very busy when I arrived. The lady said that it would be 1.5 hours before I could get in even though I had an appointment. I wouldn't recommend this place. There's no parking and the area is congested with cars. read more

my boyfriend bought a vehicle from this company back in April if this year and we have been having problems with this vehicle since then. Victory AutoMall obviously didn't check to make sure everything was running properly and to make it a safe vehicle to drive. I'm so disappointed with this company and will not be going back there anytime soon to purchase a vehicle for myself. They didn't give us a warranty and sold the car as is to just cover their butts just in something did happen to vehicle if we needed it fixed and make us pay an arm and a leg to get repairs done. read more

Fantastic customer service! I called ahead and spoke to Kim because my skid plate was detached and dragging on the ground, and she said to bring it on in. They got it up on the lift, pulled it off, and I was out in less than 5 mins. Didn't charge me at all and I will definitely be coming back for services. read more

If I could give zero stars I ABSOLUTELY would! This place is a scam to say the very least. I wouldn't send my worst enemy here! Not only will they sell you a lemon, they have Zero integrity! Walk before purchasing from here! read more

It was a great experience, pretty long but definitely worth it. Everyone was so polite and the car I got to get is super awesome!

if I could give this place a zero I would! bought a car for 8,000$ 3 months later the engine is blown, transmission shot, brakes failing and many more problems. they will not do anything to help with this short period of time in anyway either. They are a bunch of scamming thieves that only care about taking your money and giving you a god awful car that only seems good for a short while. do not buy or lease from these awful human beings read more

Worse customer service I have ever dealt with, I found them on Facebook, asked about a vehicle and got final pricing, told them I dont have the full 12k in my account, the rest is at home but I was at work, so I left work early, put the rest of it into the account, called them to make the purchase, they said the guy I was working with left, but he left a note stating I was going to buy it, so I said ok lets start this process, I would like to buy it, full amount, can you process my payment, he said oh I got to call nick for the details I call you back, 3 hours later no call, so I called them back, he then says oh yes we have someone looking at it tommorrow, I was so confused I just told you guys twice I would like to pay for it in full, I also asked if I can at least make a deposit on it to lock in the sale, he said ill get my sales manager to call you before close, nope no call, so I call today again but this time after 3 calls no answer, worse customer service I have ever dealt with, bought many cars never had issues with them taking my money, makes me wonder is this is ever a real dealership or is this ran from someone's back yard read more

dont buy any vehicle before taking it to a mechanic, the carfax is the past condition of car!!! inconvenience automall!! day 6 after buying my 09 buick enclave had to get a whole transmission replacement, 5 mos later i need the a/c system replaced! inconvenience!!!!waste of time i could never get back, uber fare, i could use on my children!! no respect or heart with auto inconvenience crap mall!! read more