I biIrought my daughters 2021 Kona in for a PO 456 engine code. (Engine warning light.) After $860 in repair costs the smell of gas and the light came back on with the same code on the drive home. I took it back and they worked on it for an hour and a half and said it "might" be where a clamp was to close to the end of a hose. It sounded questionable but I took the car. The light hasn't come back on yet but the car smells of gas. After 3 visits , 4 hours of work and $860 the car isn't fixed. We went to the wrong dealership and it cost me $$ read more

The staff was friendly upon arrival. Derrick was extremely helpful setting up the apps and explaining the features of the vehicle. He was very knowledgeable about the specs of the vehicle and features. The car was extremely clean and detailed. And they even put the red bow on for dramatics! Ingrid was helpful with the paperwork and was efficient with making the transaction as smooth as possible! Highly recommend looking at Victory Hyundai if you're in the market! read more

Victory Hyundai - Derrick and the new car owner! - Auto Repair Near Me - Austinburg, Ohio

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I want to say thank you to the Gabe, Derrick and Steve at Victory Hyundai. It was a long way to drive, 2 hours. But the service and the support, along with the vehicle was worth it. Thanks guys for making the vehicle purchase. (normally a cumbersome experience) a great experience. Keep up the great work! read more

They knowingly sold a friend a defective vehicle. They talk about a multi-point inspection, but it's apparent none was done on the vehicle.

Matt is worth talking to, best service in area. They are honest and family oriented, make you feel at home. GO WITH THE BEST AND FORGET THE REST. Go to Classic and be a number, go to Victory and be a friend and happy customer for all your cars. read more

Jeannie and Derreck were tremendously helpful. They were extremely patient with my uncertainties and helped me find the vehicle that met all my needs, for a fair price, and during Hyundai's 0% interest promotion. Jeannie is extremely easy to work with, and always available to help with technology and new car apps. read more

Filed a complaint today with corporate on Service. Sold me a lemon! Would not recommend this place to anyone!

I would leave 0 stars if that were an option! We loved the dealership that Victory bought in Jefferson and then moved to Austinburg and destroyed. my car was in need of service for the AC. the driver side vents were blowing much warmer air than the passenger side. They tried to diagnose the heater. When the part came in, they called a number I never gave them- which was a number for my husband that was incorrectly entered into the system when the dealership changed hands.When they did install the part, I drove it to 9 hours away with no AC. Now they want me to take it to a dealership in another state- who will charge me another diagnostic fee. All because my initial complaint was never fixed. Surely someone could have checked that AC air was coming out the vents on both sides evenly. read more

Since they have grown the demeanor of the staff (except for the service people) has suffered. Before they moved, the people were nicer and more considerate. I am sitting in the showroom waiting for my car to be serviced. But In the past people would greet me and smile. Now there are people walking around without comment. When I bought my car last year at the original building the was a friendlier atmosphere. The change is very disappointing. The service staff are worth the trip due to their professionalism. At this time I would not buy a car here. That makes me very sad. So the GONG was just sounded for a new sale. People that are here for service are ignored. I guess it is about sales not service. A shiny new penny has the same value as an old used one. read more

From the time I entered their door to the time I left, excellent customer service. 5+ stars to the young man at the desk as I walked in. So friendly, helpful, and accommodating , being the dealership's first point of contact...... so important. He truly shined in my opinion. read more

The young man in the service department was very pleasant and efficient. I was kind of disillusioned after my purchase by the actions of the salesman, who is no longer there. But the service department kind of turned that around. read more

Dominic was a true professional! He went through all the details of my 60K check up prior to the work being completed and answered all of my questions. Very please with the service I have received since I moved here two years ago! Keep up the good work! read more

A word of advice to local car dealerships: If you have a customer who knows exactly what they want, are willing to pay the msrp, wait for the vehicle, have excellent credit, and are also putting 5 figures down on top of their trade in. Do not try to charge them 2k over msrp, and rudely offer 4k less on their trade in than another dealership within driving distance. I really do my best to shop locally, unless the business owners are difficult or somehow completely out of touch. The $6500 difference was worth making the trip to another dealership that is ironically owned by a former Ashtabula resident. After this experience I would highly recommend shopping around before committing to a purchase at Victory Ford Hyundai Toyota in Jefferson. read more

Service PLUS !!We had a break down on our way through Ohio and Victory Hyundai stepped up and helped us like no one has even done before. What an amazing team they have. They provided us with numbers for a car rental and even shuttled us around....who does that??? Victory did. Not being in our own Country it was scary as we had no idea what next steps to take. Danny (GM) stepped up, he understood and didn't ask for anything in return. If I could I would buy all my cars from them!! They felt bad for us being in a strange place and if they could have fixed the car they would have....I wish they could have that is how much we trusted them. Thank you for evenything! read more

Have had my brand new vehicle there multiple times now for warranty work, recalls, and complaints with the vehicle they couldn't duplicate. When I went to pick up my vehicle from a warranty claim for a completely different issue, my engine was misfiring and unable to drive, in addition to various fasteners laying across my core support that were not in the correct location upon reinstallation. I refused to take back possession of the vehicle, and come to find out they damaged some of the wiring in the engine bay, as well as cut the cover off my high pressure fuel pump and just stuck it back in there cut in half...rather than slide it off properly. Had a decent experience with their sales team, but the service department leaves much to be desired. Absolute hack job, and I will no longer be doing any business with them, warranty or not. read more