The car salesman, Ian Pertz, made buying my car very easy. He answered all my questions and was…read moreextremely helpful in managing the details.

Bought a brand new Toyota in 2024. We received the 2 year/24000 mile free service which, except…read morefor the service dept. never checking the air filter, or topping up the washer fluid was ok. We made an appointment for the final 2yr oil change about 3wks ago. Just took the car in only to be told by the service manager that the 2yrs expired and there was nothing they could do because of "Toyota Care". The car was purchased exactly 2yrs and 4days ago! I am beyond appalled at the lack of customer service. I'm used to bad dealers and service, but this is a new level of No F's given for the customer. This is also a pretty new dealership so I'm a little surprised. We will never deal with a 'Victory' dealership. Too bad for them, because I am in the market for a car. Beware.

We bought a used school bus for our church in San Diego. We handled everything great, pick this up…read moreat the airport, and the bus made it back to San Diego without a problem. Thanks guys.

All good, bought 4 new tires and had an oil change, brakes, new air filter, etc. all @ a pretty…read moredecent price.

Purchased a new Honda and was provided a complimentary 1yr subscription to the CarDoc app. The app…read morequit working about a week later. I contacted the website three times. They were little help and told me to contact the dealership. I contacted my salesman three times in person and was told he would fix it. We'll two months later and a couple of emails still not working and not even a follow up call from the salesman. I hope this is not an indication of things to come.

Untrustworthy! Did a repair. Have a price on phone then added $50 when I got there. He overcharged…read moreme for repair by nearly $200.

From the owner: We Sell cars Buy here Pay here, We sell used cars wanranty as is.read more

BUYER BEWARE! NEGLIGENT, UNTRUSTWORTHY, AND IRRESPONSIBLE DEALER!…read more Summary: Since purchasing 4 weeks ago, I have put over $5,000 into a car I bought for $7,350. When asked about reimbursement, Nick will send you a response email suggesting Extended Warranty Coverage that you can purchase and disregard what you have mentioned. If you want a RELIABLE car, go elsewhere and learn from my mistake. Full Story: I am a recent college graduate who moved to Florida for my first real job. Between moves I went back home to Erie, PA to visit family and see a friend's wedding. Nick sold my stepdad on the car and I was told all is good. Wednesday, July 23rd: 2011 Honda Accord purchased. Tuesday, July 29th: A laundry list of repairs that had to be made: Initially after driving off the lot the back rear tire was flat, where my mechanic also found the rim was bent and had to be banged into place. The AC needed a full recharge and a small leak repaired. The steering wheel had to be realigned. Rear brakes and rotors were done. Two new tires on the rear were added. And all fluids were checked and flushed. This all resulted in $919.76. Thursday, July 31st: After all of this and I began my 18-hour drive to Florida on the 31st, my alternator and battery both went out while I was driving on the highway. This left me nearly stranded 3.5 hours away from home. Thankfully I was able to pull up to an AutoZone to switch the battery, and drive it to Monro where they replaced the alternator and serpentine belt. This then resulted in more charges to the full amount of $620.02 in parts and $237.26 in labor. So far totaling $1,777.06 within 7 days of purchasing. Friday, August 1st: After completing the drive and arriving in St. Petersburg, FL, there were still issues that needed to be resolved. Monday, August 4th: I emailed Nick regarding what has happened with the car he sold me, to which he completely disregarded what I had said. In his response, he did not even finish spelling my last name before a copy-pasted message for extended car warranty that I could purchase from him. Friday, August 8th: After taking my car to a local trustworthy shop, 2 items needed to be repaired: front lower control arms and struts. This resulted in $1,986.97. Now totaling $3,764.03 within 16 days of purchasing. Tuesday, August 19th: There are still issues with the car, it will be going back to the same shop for what is expecting to be both front wheel bearings. I am expecting another bill ranging from $900-1500. If this is the correct issue, I am expecting to be between $4,700-5,300.

On June 13, 2025, I purchased a 2008 Honda Civic LX with 189,010 miles from Northern Reliable Auto…read moreSales LLC for $4,088. The vehicle was advertised on Facebook Marketplace as "Very Clean" with "No check engine light!" Within 16 miles of leaving the lot, the car catastrophically overheated and became undriveable. A combustion leak detector test confirmed a blown head gasket and a coolant reservoir leak, rendering the car unsafe. An OBD-II diagnostic scan run immediately afterward showed the vehicle's computer had been reset and the check engine light cleared 80 miles prior to the scan -- placing the reset 64 miles before my purchase, while the car was in the dealer's possession. Honda of Mentor, the vehicle's prior owner, confirmed they sold it at auction with 188,948 miles and performed no repairs. The CARFAX report matches this timeline. This means Northern Reliable Auto Sales knowingly or negligently cleared the codes to hide a major engine defect, then sold the car as "No check engine light." Since the breakdown, I have: Sent a certified demand letter (received July 7, 2025). Filed a complaint through the Better Business Bureau, which the dealership chose to ignore after I submitted evidence. Filed a complaint with the Ohio Attorney General's Consumer Protection Office, where the dealer again refused to resolve the issue. Northern Reliable Auto Sales has shown a clear pattern of misrepresentation and avoidance. They sold a car that failed almost immediately, denied responsibility, and ignored both state-level and independent consumer complaints. This is not an "as-is" wear-and-tear issue -- this is fraudulent misrepresentation. I strongly advise anyone considering this dealership to exercise extreme caution and have any vehicle independently inspected before purchase.

Mark and John went above and beyond for me as I was having service done. We purchased our Genesis…read morefrom here and have loved all our experiences with this Amazing Team at Genesis of Mentor. We will be loyal customers after all our interactions. They are very professional and look for ways to make your experience the best it can be.

Terrible customer service experience.  I was looking for a specific Genesis model - this dealership…read morehad one available.  I scheduled an appointment several days beforehand since I live 1 1/2 hours away.  I received a call the day before from the dealership to confirm.  I asked who I should ask for when I come in and was given 3 names.  When I showed up the next day 2 of the 3 people were not there and the third person seemed unaware of my appointment.  More importantly the car had been sold and was not available to test drive.  So I drove 1 1/2 hours for nothing.  I realize things happen, however, the fact that no one seemed to know about my appointment and I wasn't made aware of the car being sold, is ridiculous.  The individual I talked with said this happens all the time.  Okay - then get organized and have a system for appointments.  I went to Northtown Genesis near Buffalo the next day and had a wonderful experience - very helpful.

So here's a funny story. Someone recommended this repair shop when I was seeking a repair for my…read morehybrid. I left many messages to different repair places, only two called me back. This shop was one. The owner apologized he could not do the kind of repair I needed but wanted to get back with me so I could continue my search. This kind of courtesy, even when he couldn't help me- is so appreciated. I am certain this is why they were recommended. A little plug for this shop for showing something appreciated even when they couldn't help. Thank you! I hope this sends some new customers in your direction.

He is hands down the best mechanic in Geneva. If you need car work done, go here. Does not over…read morecharge or recommend unnecessary services. 10 outta 10!