Customer service is top notch…read more Their work on all my vehicles had been great. Never any issues. If I have questions, they're always good and answering them timely. I really like their text message and phone notifications along with a vehicle report that you can click onto the internet via the text message. They do a thorough job and you know exactly where your vehicle stands in terms of maintenance and what needs to be done. They don't push you into buying a service or an extra service... they advise you on how to save money and if a certain item can wait until next time to be worked in with an oil change, etc. The price is reasonable. The waiting area is clean. If they're booked, they often give you the option to drop your car off and they'll squeeze it in throughout the day. I have been able to use a loaner car one time. (You'll need to schedule this about a week in advance) Overall, one of the best places(probably the best)I've had my vehicles serviced in 20 years!

First time at TGK. 4 tires, mounted, balanced and alignment. Work done in a timely manner. There…read morewas an issue with the alignment and they immediately took it back and fixed it. Other than the inconvenience, I will definitely try them again.

Twice now I have had issues with my vehicle after it's been to TGK…read more I got a simple oil change, but whoever worked on my car did not put the plug in correctly and my car is now leaking oil badly. The first time I had an issue one of the employees put my tire on incorrectly causing it to get a leak. I used to recommend this store, but never again after this.

Very honest and kind company. I brought my car in for an overheating problem, and they finished the…read moreservice the next day. They also had great communication through the whole process. I couldn't have been happier with the honest pricing and great service!

They repaired my vehicle quickly and i was back on the road. great, friendly people and good…read morepricing easy to get to right off hyw 65

I went in for the $49.99 oil change. Presented them the coupon and was immediately told my final…read morecost would be $79.99 plus tax. I again informed them I had a coupon and was then told it's $80+ dollars because my Jeep needs an extra quart of oil. So yes, they tried charging me over $30 to add 1 extra quart of oil to my Jeep. Instead I went down the street to a competitor and got the oil change for a grand total after tax = $58. They all had a good laugh that TGK Auto would try doing that to one of their customers. Careful everyone. This is the reason auto shops have a stigma of being untrustworthy. It's because of places like TGK auto. If they think they can squeeze more money out of you, they will not hesitate to do it. And if you're reading this TGK auto. You know this was a sleazy move, just to make a couple extra bucks. Shame on you.

I came into TGK needing ONLY and alignment to my vehicle. I had recent work done on my car needing…read morenew tie rods, and hub assemblies. The mechanic who did this INTENSIVELY looked over the wheels of my car and found these to be the only problems. Said I needed just an alignment which he was unable to do. So I went to TGK to have this done. They charged me $130 for an alignment. RIDICULOUS and it's CROOKED STILL!!!! Not only did they fail to do a proper alignment, they claimed I had loose lower ball joints. If this was to be true then my mechanic would have been able to see that. I'm not dumb, he's not dumb. But apparently TGK thinks we are! The only way that would be true is if THEY intentionally loosened them thinking I'm just a dumb kid. Wont ever be coming back here. They offered me $50 off my next visit to "mAkE tHiNgS rIgHt" because they saw I left a bad review on google maps. Should just be giving me the proper alignment I paid $130 for with no extra charge. This company is just a FLAT. OUT. JOKE. They only want your money.

From the owner: You've found the best auto repair shop in the Big Lake, MN area--TGK Automotive! Just ask any of…read moreour clients, you'll find that our reputation for quality repair and maintenance service precedes us. Since we opened our first shop over ten years ago, we've done nothing but add to our menu of repair services as we added to our collection of state-of-the-art facilities. Clients know that when they come to our shop, they'll receive the most appropriate repair or maintenance service. Our goal is to make sure you avoid costly repairs, but if there is a repair need, you know who to call. Keep us on speed dial since you no longer have any need to search the Internet for the best shop in Big Lake. Protecting your vehicle's engine is how we enhance overall efficiency, performance, and longevity. Since we use the best quality parts for all auto repairs, we also help you retain the resale value of your vehicle. We'll design a clean and consistent oil change schedule that considers your vehicle's age, your driving habits, and the manufacturer's recommendations. This is the most vital maintenance service for your engine.

i had to have my car towed there because it wouldn't start. indicated to me they would be able to…read moreget my vehicle in that day or the next day. Here i sit 3 days later and he hasn't even looked at my vehicle and they seem to have stopped contacting me in order to hide the fact that they are not doing work on my car. . . . . blatant liars and clearly don't give a damn about their customers.

Rear breaks done with faulty break pads, even after they said they had detected the pads were…read morefaulty, they still ended up installing them. The results were a dangerous driving experience. The mechanic who fixed the negligence said this was unsafe and a danger on the roads. They did not do the work I paid them for, and are beyond untrustworthy. Avoid at all costs.

I took my 2016 jeep wrangler sport to this shop after installation of my 2.5 inch AEV lift kit and…read morelower control arms. This shop does not understand the draglink ptoblem after installing a lift kit i was quoted 2500 all together for a steering angle sensor diag and programming and a differential re seal for my front axle and also new tie rod ends but doing my research the legit reason for my traction control light being was due to my drag link needing to be adjusted this shop does not understand how a lifted alignment of a jeep wrangler JK works and im paying 2500 for their MISDIAGNOSIS!!!!! I talked to other professionals and they told me that the drag link was the problem for off centering my jeep after my lift kit was installed I need help getting my money back for the mis diag and If you have a custom 4x4 or just a custom lift I recommend Automotive Concepts they are truly legit and have specialists that perform lifts and all other types of custom work DO NOT TAKE YOUR CUSTOM CAR TO THIS SHOP!!!!!

I called earlier last week to get my Ram 1500 in. The bolts for the flange on the exhaust pipe…read moreprior to muffler had snapped. They gave me a 12:00 appt. They did not get to it until my wife called at 2:15. I talked to Mike the Store Manager, he was very combative and quick to snap at me. We talked about options and made my idea sound ridicules. When I called after 4Pm I found out they were not going to get to it. They could not get bolts out supposedly and would have to do the idea I suggested because the way he mentioned was much more expensive. however, I needed it for a appt the next day so I picked it up with the promise they would do it the next day and they would take some off due to the mishandling of my car. When they finally got it done they told me they got the bolts out and where able to fix it that way. They gave me a price 0f $349 I had to ask for the promised discount and Mike argued with me about that and was vey short. His customer service needs some work. I will need to look for somewhere else to go in the future.

Found this place through a flyer in the mail with a great oil change & tire rotation special. I had…read moreto check Google for reviews since there weren't many here, and they were majority great so I gave them a try! Since I go in to work tues-thurs I had to go on a Friday, which I know is busiest for any type of car-business. I made an appointment for their 'back to school special ($60 for tire rotation, full synthetic oil change & alignment check) to drop off at 8am, and they said I could drop off any time between 7-10am! When I got there at 8am there were 3 other customers, one was sitting and waiting for a car and another was talking to a specialist. I was helped pretty quickly for being an early Friday morning. I asked for the special and they asked if I had any concern with my alignment, I said no and they asked if it was ok if they skipped the check since they may not have time to get to it. I said that was totally fine, and they promised if there was time they'd get to it. They also said they'd check if I needed the tires rotated before they did it, and they'd give me the oil change special if no rotation was needed, which was only $50 for the full synthetic change (normal oil change for me is normally between $70-$80). After this, I gave them my keys and I was off! I was called around noon to grab my car, and I headed over around 1:00. They let me know all I needed was the oil change so it was only $53 with tax. I appreciated that they didn't do anything or charge me for anything I didn't need! Will definitely be back for any other services I may need!

This is a hard review for me to write because I've been a loyal customer for many years and have…read morespent thousands of dollars on repairs, maintenance, and tires for our three cars (the newest of which is from 2012, so they need a lot of work). Less than two weeks ago, I scheduled a brake replacement (and possibly more, if needed) with one of their friendly service advisors. While the brakes are still safe they will soon need to be replaced and there was also a discount expiring this month. At that time, the service advisor and me discussed adding an additional coupon we had received. Though I pointed out to the advisor that the coupon explicitly said no stacking, he agreed to stack them anyway given my family's loyalty. Today, when I dropped the car off I double checked with the assistant manager if they would honor my agreement with his service advisor and to my surprise he said he would not. I explained that if that was the case I wouldn't go forward with this maintenance or future work with TGK. The assistant manager said something to the effect of we are busy enough without your business. Fair enough and so I left. I run my own side business, was previously a licensed attorney, and have been a registered lobbyist for nearly twenty years. In this time, I've learned that my most important asset is my integrity. If I promise something to someone that is an iron clad commitment. Even if later I wished I had asked for more or something different. When it comes to car repairs so many customers worry they are being taken advantage of and that repair shops aren't being fully honest with what needs to be done. I had never experienced that before with TGK, but today I did and they just lost thousands of dollars of future business over maybe at most $100 and a broken promise.

had appointment for an oil change they canceled it. schedule it for the next morning got a ride…read more They kept the whole day and still didn't do an oil change. would not recommend this place.

Son brought car in to get oil change and just wanted conventional. Employee was not very polite…read morepushing full synthetic. 2nd chance after previous experience with poor service at Mankato location. Will not be going back

Asked for them to install new spring in front of my already lifted Excursion, But I guess they do…read morenot work on lifted 4x4's anymore, told me they stopped doing that a few years ago. They advertise or claim they do this kind of work and having experience working on 4x4's???

AVOID AT ALL COSTS! Do not bring your car here unless you have money and time for MORE repairs. I…read morehad my car towed here when my battery and alternator went out. I WAS CHARGED NEARLY $1200 FOR A BATTERY AND ALTERNATOR. I picked up my car and within 2 months my battery died. I had to jump my car to get to and from anywhere! When I brought my car back, they made sure to tell me that my new battery warranty only included one new battery~ DESPITE THE 5 YEAR WARRANTY IN THE RECIPT. The front desk guy who is old and looks disheveled is a complete ass. He was trying to provide me with their complimentary uber service despite me seeing him do it for another customer. The store manager or owner even told me, "it's time for him to retire." After getting my car back from having my 2nd "new" battery from TGK, my stereo didn't work, my USB charger didn't work and the radio would not play sound. I took my car back to TGK as it had been only 2 weeks since they repaired my car for a second time. The admitted to likely blowing a fuse and then proceeded to REFUSE to fix the problem because they could cause FURTHE damage. STAY FAR FAR FR AWAY. They definitely prey on single women and those with little to no car knowledge. Now 6 months after getting the 2nd "new battery", it completely died. When I took my car to Autozone, they told me that the battery that they gave me was USED and the alternator they installed was REFURBISHED. BUYER BEWARE!!!!!

************************************ DO NOT USE TGK AUTOMOTIVE CHASKA MN…read more ************************************ Costco in Chaska MN recommended only two auto repair shops to replace a front wheel bearing on a 2020 Chrysler Pacifica Limited. Here are the costs: Diagnostic Labor Parts Shop supplies Total TGK Automotive $175 $210 $487 $75 $947 8175 Hazeltine Blvd. Chaska MN 55318 Patrick / Manager 952-368-5000 Waconia Dodge Chrysler $80 $160 $322 $10 $572 Waconia MN ------------- Difference $375 Patrick/TGK indicated that they would be cheaper than Waconia Dodge Chrysler. Based on this information I got the work done there. When I got the bill, red flags went up so I got a quote from Waconia Dodge Chrysler. I am recommending that Costco drop TGK from their recommended vendors. I am also asking everyone on all the social media sites where I post this to not use them, and for them to tell their friends and relatives. Chris Kritcher *********** SINCE I POSTED THIS I WAS CONTACTED BY PATRICK/TGK AND HE CONCEDED THAT THEY WERE MUCH MORE EXPENSIVE THAN THE CHRYSLER DEALERSHIP IN WACONIA. HE GRACIOUSLY REFUNDED ME $375. I VERY MUCH APPRECIATE THE FACT THAT THEY DID MAKE IT RIGHT WHEN IT WAS BROUGHT TO THEIR ATTENTION. CHRIS KRITCHER

Went in to get a diagnosis on my vehicle. They told me I needed a new transmission in my vehicle…read more Went for a second opinion at a different mechanic, Nothing was wrong with my transmission. I will only go to Chaska location for oil changes and nothing else.