Customer service is horrible! walked in to make a purchase of some and asked of the certain brand…read moreand prices, the woman behind the counter told me those are the old prices but then immediately started taking the sale prices down which is posted and crumbled them in her hand while walking and angrily threw very hard into the trash! I was appalled by her actions; I was shocked of her outcome. Never again. Will take my weekly business elsewhere. If you want good customer service don't go here, go somewhere else for better service.

Absolutely love the lady that works here! She is so helpful and knowledgeable. My husband told her…read morewhat he's looking for and she recommended what he would like best (and she was right) so very helpful and we will for sure be coming back here from now on.

Great service and selection. Definitely check out this shop and support a local business!read more

Great and fairly priced shop run by amazing, super helpful people. I'm not a smoker, but they've…read morehelped me pick out gifts for others.

Worst customer service EVER! Even if there is one employee in the store and they are helping…read moresomeone that employee should be able to multi task and greet customers that walk in or at least acknowledge them. Also giving a customer a display vape that the employee just put their hands all over the mouth piece and never offered to clean it seems pretty unsanitary. Who knows how many people touched that! I had to take a display because the employee spent a whole 60 seconds looking for one in a box because he wanted to sit back down! Laziness at its finest right there! I won't be going back to this place, I don't recommended if you value your time and money!

We enjoyed coming here and trying the different e liquids. We talked about all kinds of things…read morehere, to where it was like hanging out in the employees' living room. Excellent service & great tips.

I really love this Vape shop, all the employees are great but they're ALWAYS out of the juices I…read morewant or coils. If they're so popular I don't understand why they don't order more. So unfortunately I've had to resort to buying the products from the manufacturer's website. I'm tired of wasting my time going in only to leave with a juice I don't want because of their lack of stock.

Absolutely Unacceptable Customer Service…read more I am honestly appalled by the way I was treated at Ace of Vapes East York by an employee named Dalton, who I understand normally works at the West York location. I came into the store for a simple $5 return that had already been approved by a manager approximately a week earlier because the product I was sold was about TWO YEARS expired. While explaining the situation, I mentioned that this unfortunately was not the first expired product I had purchased there. Another item I had previously purchased that was expired was a Frito-Lay product. Since I work for a chip manufacturer I explained that I am very familiar with how the dates on those products work. Instead of simply listening to what I was saying, Dalton proceeded to argue with me about seemingly every single word that came out of my mouth. The entire interaction made me feel as though I was being accused of either lying or not knowing what I was talking about. Dalton then could not locate my purchase and told me that I might have to take the return back to the other location. The problem with that is that when I originally purchased this particular item, I was not offered a receipt and was not asked to enter a phone number, so there was nothing I could have done differently as a customer to make the transaction easier for him to locate. Then I was told that it didn't even look like I had been charged for the item. I knew for a FACT that I had paid for it. I remembered the transaction clearly because it wasn't that long ago. Yet instead of taking a few minutes to thoroughly look into it before telling me I was wrong, I had to stand there while he continued insisting that it didn't appear I had purchased the item. And then, after approximately five minutes of this completely unnecessary back-and-forth, he found the receipt. The item was there. I had paid for it. And the return was processed. So after making me feel like I was lying or somehow trying to get away with something over a FIVE-DOLLAR RETURN, the receipt ultimately confirmed exactly what I had been saying from the beginning. That is what bothers me the most. I completely understand verifying a purchase and following company policy. What I do NOT understand is why a customer needs to be argued with, contradicted repeatedly, and made to feel dishonest while simply trying to return an expired product that the business sold them in the first place especially when management had already approved the return. And let's not lose sight of the biggest issue here: the product was approximately TWO YEARS EXPIRED. This wasn't me changing my mind about something I purchased. I was returning an expired product that should not have been on the shelf for me to purchase in the first place. I wasn't asking for special treatment. I wasn't asking for $50 or $100 back. This entire interaction was over FIVE DOLLARS. I simply expected to walk in, explain that management had approved the return, have the purchase verified, and be treated with basic respect. Instead, what should have been a two-minute interaction became an unnecessarily argumentative and uncomfortable experience. I have been to Ace of Vapes before, which is exactly why this experience was so disappointing. Customers should be able to bring a legitimate concern to an employee without feeling like they are being interrogated or accused of dishonesty. Management seriously needs to address both expired inventory and the way customers are spoken to when they bring these issues to the store. The $5 was never the point. The disrespect was. Edit: I was just informed that I am trespassed/banned, etc., from any and all ace of vapes. So because I was honest in my review and gave my experience, I have been trespassed. Be careful everyone, I was trespassed/banned over a five dollar refund. And they didn't even have the respect to call me and tell me themselves they had to go through a third-party. If you can help it, do not go to this location.

I always get amazing help here. All of the employees are very knowledgeable about all their…read moreproducts.

Great smoke shop. Prices can't be beat, ton of Delta product, and great pipes. Not into cogars, but…read morehuge selection here too. Check it out!

Awful service. Very non attentive and not interested in her customer. The person that didn't wait…read moreon on me had short brown hair and glasses. I will not be back.

!Buyer beware! Selling defective/inferior product. Will not give refunds/no in-store credit. !Buyer…read morebeware!

Best quality vapes, tobacco, cigarettes, and everything you can think of for the lowest prices!…read moreThey have food and drinks too!

I've been using this store for a year now, and I realize now the business is called Good Guy Vapes…read morebecause these really are good guys. I barely understand what I'm supposed to get when it comes to vaping, so everything I have is recommendations from employees of this store. After a year, everything I own is still functioning at the same level it was when I first bought it, and I don't spend any time fighting with my equipment or wishing things were better. The service is always incredibly quick and I'm always greeted by someone behind the counter before I finish getting through the door. The atmosphere is quiet, laid back, and the employees are very friendly and easy to talk to. There is a high level of quality and professionalism present in everything that keeps me coming back, and I have never once had a single negative experience. If you live in the area, this is the shop to go to.

I've only been here twice but both times have gotten excellent service. Would definitely recommend…read morethem for any of your vaping needs