We went to the Verizon on Mayfield in Mayfield Heights first and received the worse customer…read moreservice. A young woman told us with an attitude, that the phone sent to replace my mothers 3g phone should be thrown away. Really? Nothing could have been further from the truth. She said the lowest price was $80 although the sign behind her clearly said 70 with autopay. I didn't get her name but I did get Jordan's name at this location. He was thorough and helped us know what our options were and took great care of us. He went above and beyond to help. The woman before us left smiling and so did we!

Got a minute because this is good: I can't make this stuff up…read more.. I went into the store knowing what I wanted and purchased a Moto Z4 because I work for a newspaper and it has the BEST camera out there as far as megapixels go. The sales girl asked me, "Why the Moto Z4?" I told her because I like the camera...she tried to sell me the Google Pixel. She said, "When I think of good cameras, I think the Google Pixel." GP has an 8 mega px camera for over 900.00, the MZ4 is 48 mega px for 499.00...commission right???? LOL, know your product first; they don't. She actually called me on it. I ordered an Otter box for my new phone, which was also ordered, at this store on August 23 while I was in town for three weeks visiting my son before and for his wedding. I never received an email with the receipt and tracking number for either purchase but the phone was being shipped to the store while the case was being shipped to my son's house, I waited; the email never came and neither did the item. I returned to the store on August 28th to pick up the phone that had arrived (they were supposed to call me when it arrived, but never did...I went into the store physically to check on it and it was in). I also checked on the Otter box because it hadn't arrived and couldn't get any assistance with that order because they couldn't pull it up on the computer????????? The rep that took my payment wasn't in. They'd have to get back to me about the tracking number...THEY DIDN'T. I went back into the store on the 29th. They had the wrong address for shipping...they changed it and I was again supposed to receive an email with the tracking number and details; I didn't. I waited the three to five days delivery time again; no product...I called the store for several days, trying several times each day, nobody ever answered the phone and guess what....NO VOICEMAIL capabilities. I had to return home to Arizona and decided I'd get corporate involved.......Oh Heavens, what a mistake that was!!!!!!!!!!!!!!!!!!!!!! I seriously don't suggest dealing with this company if you already have blood pressure issues; I'm pretty sure you'll have a stroke. I spoke with Elijah first...he was fully aware of the story above and was sorry for my not receiving my item...he couldn't give me a refund but could give me store credit in the same amount ?!?!?!?! Ummm, why would I want store credit when I clearly live 2000 miles away? Elijah knew that, imagine, as a semi intelligent individual, my shock at the suggestion; I'm not sure the sarcasm was stifled much in my answer. I said "No, I want a refund, no reorder of the item, I'm not shopping in your store again, I want my money back...it's $32.34; you took it out of my account, credit it back. He had to put me on hold for a very long time to get authorization/help or whatever to do that. I believe he tried contacting the store...he didn't get an answer either so he was trying to contact a supervisor at HIS office...he couldn't. He couldn't contact anyone but assured me that I would receive a call back that afternoon by him, the store manager or someone who would be able to help me. It was late and there was a three hour time difference so I specifically asked him what time the center closed and if he worked the following day, he told me, "I actually have tomorrow and the following day off, I'll make sure you get a call today." HE NEVER CALLED BACK...the store never called. I called back and spoke with Elijah again, this time he promised me that because it was the end of the day and the store never answered their phone, he would personally call me in the morning with some information yadda, yadda, yadda....he just told me minutes before he was off for the next two days; this wasn't even possible so he LIED to me. I called the following day...spoke with another customer service rep who told me that she spoke with the store but nobody had any knowledge of my order; I'd have to wait until the manager got in. SHE CALLED THE WRONG STORE; she called one that I had never heard of in a town that I also have never heard of and said, "That's the store you told me." I couldn't have, I NEVER heard of the place or store she called and I lived in Ohio for 44 years but guess what; she made the mistake of reading her computer screen out loud and the correct store was right in front of her face. How could you call the wrong store when my account and receipt information told you what store to call and blame it on me telling her something else? I was angry, I wanted a manager NOW... I couldn't speak with a supervisor at corporate because they were in a meeting....again, wait and we'll call back; no surprise there. Three hours later I called back and finally, got someone with some knowledge who did get a hold of the correct store and manager who supposedly issued me a refund, I got an email this time but the refund hasn't reached the bank yet...funny, the deduction came through as a pending charge right immediately.

I called the Computer Repair Doctor shop and inquired about installing Windows 11 on my laptop. It…read moreturned out that it was incompatible, but since it had an SSD hard drive, the shop agreed to install it anyway and quoted a price. The price, however, went up a couple of weeks later, and I decided to pass and just buy a compatible laptop on eBay for the same amount of money. Still, I can recommend this shop.

My mother was having an issue with her tablet so we went to Computer Repair Doctor and J was so…read morehelpful with fixing the issue and even recommended a place where she could go for classes to learn. We highly recommend J since he was very knowledgeable, helpful and speedy in figuring out the issue! Definitely go here for your techno repair needs!

Very professional and friendly! Answered call really quickly. Thank you for everything. This…read morebusiness is very good. Highly recommend.

Mario came out the same day and repaired my iPhone screen in 15 minutes. Highly recommend.read more

Nothing I thought more frustrating then dropping my phone off a ladder and shattering the screen…read more Found these guys and they repaired my Pixel super quickly and at a reasonable price! A few months later, my phone stopped charging and I took it there and they cleaned out for free and fixed it. I definitely recommend them for mobile phone repair. The owner is friendly and gives honest advice, quality repairs, and good prices!

If I could give less than one star I would. Had the worse discrimination issue at the worse time…read moreat this store. My husband, who is black and (I am a white woman) went and dropped off my phone early this morning for a cracked screen. Tonight we went to pick it up and he was told my phone was sent to the Stow store to be fixed because they could not fix it. The reason he went in to pick get it, was because I broke my foot today and he did not want me walking on it and he was the one that dropped it off. He proceeded to come out to the truck and get me and when I, "the white woman" walked back into the store, all of sudden my phone was there and fixed, within 2 seconds. They literally lied to my husband about the phone. No apology, no explanation, no nothing. This is why a lot of unnecessary racism crimes happen. My husband was very highly frustrated and upset, felt disgraces, discriminated, everything!!! He did not want me walking on my injured foot and then got lied to for no reason! Something should be done about this employee. The other employee, we believe John G, helped us and gave us the phone without issue. You could tell he was embarrassed about what happened... but still no apology or anything. Just said, I'll talk to him. Something more needed done to stop this type of discrimination!!!!!!!!!!!!!!!!!

Lake Iphone Repair is my go to for electronic service. When they give you a quote say yes! You…read morewon't regret it. 5/5

Dante and Omar are knowledgeable and friendly. The offer service while you wait at a fair price…read more Their couch is super comfortable and they love dogs! Thanks guys!

Today I took 2 broken Motorola smart phones--both phones needed to be used for repairs to have 1…read moreworking cellphone. Manager Zach gave me great customer service. Technician Nicholas worked magic so I could have 1 working Motorola Smartphone. The other employees were knowledgeable. I highly recommend them.

I live up the hill and there are two things I come down for Micky D's sundae and Discount Wireless…read more I bought an iPhone from there years ago. It has worked no issues for at least two years recently it hasn't been holding a charge so I came in and they replaced the battery. They managed 6 different customers needs all at the same time it was impressive. They are fair and quick and give good value for the money. No complaints here.

Woah. Went in. Bryan asked me what I wanted and what phone I had. I told him I didn't know. It…read morewas an old phone, I knew that. He made a strange gesture at me and I said I would come back later. He told me to never come back. No salesmanship whatsoever. Go to mayfield.

At & t as a company is horrible. I canceled service early due to extenuating circumstances and was…read moretold I didn't have to pay early termination fee. They charged it to me anyway and told me it wasn't documented so I owe it. Bad customer service. They're continuously charging me $155.88 that I already dealt with them as an unauthorized charge. They suck. TheY shouldn't be in business

Asked for a prepaid flip phone for my brother at Walmart. Instead I was sold an expensive Verizon…read morephone that also included a contract. I have been trying to unlock the phone (Verizon won't unlock the phone for 60 days), I have been sent to several different "corporate Verizon stores" and I've spend time on phone calls with Verizon and still have not been able to unlock the phone. I ended up going to Boost Mobile, they said go to Walmart and purchase a $20 prepaid Boost phone, return to Boost and activate the phone and it will be $15 per month for unlimited talk and text. I ended up paying hundreds of dollars to Verizon, unsatisfactory customer service, had to buy a new phone and still have not been able to close the Verizon account. TERRIBLE customer service. DIFFICULT to work with. UNETHICAL salesmanship both on the part of Verizon and Walmart.

Mathew was exceptionally helpful and helped me take care of my problem efficiently and with…read morekindness. Thank you!!