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    10 months ago

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    Fastfix Mobile

    Fastfix Mobile

    4.3
    (11 reviews)
    13.0 mi

    Fantastic customer service and good prices…read more My phone hasn't worked in over a year! it randomly opened apps/links and pressed buttons all on its little lonesome. I was skeptical it could be fixed. I called around for prices, and FastFix had the best. As soon as I told Neil what was going on with my phone, he knew how to fix it. I was planning on running errands while he fixed my phone, but ended up locking my keys in my truck. Neil was extremely easy going and friendly. He made sure my 2 year old daughter and I were comfortable. He even let her watch her favorite movie on his Netflix while we waited. Even better, my phone was fixed before AAA got there. I haven't had a problem with my phone since. Not only did he fix my phone, but his customer service made my bad day better.

    EDIT: Myself, my husband and 4 year old daughter went back this morning to have him fix the green…read moreblinking and he told me I broke it, it's not his fault. Within an hour of picking the phone up yesterday it started flashing green and it's MY fault? Everything I read says it's either the display flex isn't perfectly seated or the replacement panel is defective. HE THEN CALLED THE POLICE AND HAD EVEN MY 4 YEAR OLD REMOVED FROM THE STORE! This man doesn't deserve to have a business in North Royalton. READ THE ONE STAR REVIEWS. THEY ARE ALL THE SAME STORY. I PROMISE YOU THE 5 STAR REVIEWS ARE FRIENDS/FAMILY AND ALSO GO BACK WAY BEFORE HE OWNED THIS PLACE. Please please please avoid this place!!!! ID GIVE ZERO STARS IF I COULD! Dropped my phone off Thursday to have the battery replaced because my phone kept freezing and have the back screen crack repaired. Picked it up Friday, was told "it still might not be dry but it should be okay, just put it in the case". Saturday, my phone is still freezing and to my shock and surprise, the back of the phone was cracked again. I brought it back at 1pm, not even 24 hours after picking it up. I called about 4:30 to see if it was ready and was told he had to order a part and I couldn't get my phone until Monday. Well, excuse me but did I say it's okay to keep my phone until Monday? I certainly did not. He claimed he called my husband, that's a lie. No missed call, no voicemail. He said the other guy who worked on my phone "used the wrong glue", whatever that means, and then literally in the same sentence accused ME of cracking my phone! I told him put my phone back together, I'm coming to get it. He's a terrible person to deal with. ZERO customer service skills. These reviews literally have to be his friends and family. THE BEST PART IS 8PM, MY ENTIRE PHONE SCREEN IS NOW BLINKING BRIGHT GREEN AND I CAN'T GET IT TO STOP. NOW MY PHONE IS COMPLETELY UNUSEABLE. I WILL BE CONTACTING TO GET A REFUND BECAUSE NOW I CANT EVEN TRADE MY PHONE IN FOR A NEW ONE!!!!!!!!!! STAY. AWAY.

    Photos
    Comfortable waiting room with TV and Netflix
    Comfortable waiting room with TV and Netflix
    Store front
    Store front
    Brand stinkin new again cuz Neil the man

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    Brand stinkin new again cuz Neil the man
    Best Buy

    Best Buy

    2.0
    (74 reviews)
    8.5 mi
    $$

    Brought my 65-inch TV in for repair on June 29th. It's now July 23rd and nobody at Best Buy knows…read morewhere it is. Terrible customer service--they keep transferring me around with no answers. Very dissatisfied."

    We are seniors and new technology is not something that comes easy to us. We are getting new…read morephones, actually going from a Samsung ro Apple. Now we find out that our pictures will not be able to be transfered. Off to Best Buy to look into a photo stick. The first young man we encountered knew NOTHING about how they work. Now that makes three of us. He goes off to find someone that can help. Next young man is only a fraction better by telling us that you put the photo stick in the port, tap on the photo you want to save. How to retrieve them was a mystery. We decided to buy two photo sticks thinking maybe we could figure it out but I wanted to look at tablets first. Again,we are not knowledgeable so we asked ( still the second young man) how tablets work. We would be better off asking the grandkids but the employees at Best Buy are either not knowledgeable or just can't be bothered since it is a no commission job. So we get home with two photo sticks. Step1. Put photo stick into phone, tap picture....is something suppose to let us know it was successful? Step 2. There is no port on our computer to put this thing. Everytime we go to Best Buy the employees are all the same, completely useless. Step 1. Put photo stick in the phone. Step 2. Tap on photo, is something suppose to tell us this was successful? Step 3. Try to insert photo stick into the computer but computer has no opening for this gadget.

    Photos
    At Best Buy for an online order pickup - on 31 May 2025
    At Best Buy for an online order pickup - on 31 May 2025
    At Best Buy -- on Saturday, 31 May 2025
    At Best Buy -- on Saturday, 31 May 2025
    At Best Buy -- Online Order pickup - on 31 May 2025

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    At Best Buy -- Online Order pickup - on 31 May 2025

    New cell - electronics - Updated August 2026

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