So I wrote an extensive review and it didn't save. I'm just getting to the point now in this one. I've been coming here for a few years now. Anyway, I liked the decor (both versions), the locality, Vivian and my nail gal.
I won't be coming here anymore and need to make sure you're ALL careful!!!! I decided to give myself my own pedicure a few days ago and when I took the polish off- I had what looked like fungus on the nail beds. I was horrified- I actually love my feet and try to take care of them. I went to the doctor today and found out that it is fungus (early/minor stage) and my doctor said it most likely came from tools not being properly sanitized at one of the salons I had gotten a pedicure at. I was shocked- this is the ONLY salon I come to and have been coming to for YEARS!
My last visit to this place was equally disturbing and I just can't believe it took me so long to realize this. Maybe Vivian needs to stop worrying so much about costs or her shopping sprees and worry more about her customers!! My nail lady was doing my pedicure (after I had my acrylics removed) and Vivian came in and took the bowl. My lady just looked up at her in disgust and shook her head before going back to my pedicure. I asked her what was wrong and she didn't want to tell me but eventually, she mentioned that Vivian likes to save the acetone. She apparently takes the acetone bowl (if its clearish) and pours it back into the big bottle with a funnel and cotton to filter out the acrylic chunks. I was soo disgusted and my nail lady just looked at me and I could tell she instantly regretted telling me. The only reason I didn't say anything to Vivian that day was because my nail lady looked so scared after she told me and realized that I was mad. My lady kept reassuring me that she made sure to always get hers from a new bottle. I was grossed out and left before I was late to a group meeting. Even though I knew I should've said something, I was also more worried about getting my lady into trouble, especially since I know her situation at home.
Now, though, after my nasty toes- I just want to make sure that people are aware of this. Now, you can take this with a grain of salt if you'd like but venting after my doctor's appt with my cousin, she told me that a receptionist had told her that Vivian liked to recycle the nail files. That the ladies would throw away their files and if Vivian saw them in the trash and they looked like they were still good, she'd take them out and put them back with the new ones. I remember my cousin had told me that a while back but I really didn't think Vivian would do something like that. Now, I'm definitely not so sure. I looked into reporting her to the BBB and I'm really not sure how to go about that without giving myself or my nail lady away. I've spent way too long on this review but point is, just make sure you're all careful and if you still want to continue coming here, then look into bringing your own tools. Now, I'll be doing my own pedicures thanks in large part to my mistrust in nail salons. I thought this place was the unlike any other!
Vivian- if you read this because I know you do- you need to focus on your customers! You're so good at talking and making people feel as if you're their friend which is a great quality to have in a business owner. But that's just it!!!! You're running a business here and I understand you have to make money but it should NEVER be at the expense of your customers' HEALTH. Focus more on sanitizing your salon instead of saving a dime on acetone. And while we're at it, a lot of your employees are great- my lady certainly is- and many of them have difficult situations at home and trying to make a living working for you. It's not necessary to bring in your latest shopping spree to show them, which you've done a few times throughout the years while I've been there. It just comes off as braggy and I can only imagine what the ladies feel like. Take care of your salon, customers, and employees!! Sadly, you lost me as a long-time customer and I will never be able to recommend this salon to anyone again. read more