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    Vida Wellness

    5.0 (4 reviews)
    Open 9:00 am - 7:00 pm

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    Skin Laundry - Victoria Gardens

    Skin Laundry - Victoria Gardens

    4.3
    (211 reviews)
    4.6 mi
    Free consultations
    Available by appointment

    Went this weekend as a gift from my husband. Didn't know what to expect as it is my very first…read morelaser facial. The young lady that checked me in was very helpful and explained everything in detail. The location was easy to find. It was clean, warm, and inviting. The treatment was fast, and painless. My skin feels soft and looks bright. Zero down time. They have a subscription for monthly treatment which I plan on purchasing. Plan the visit, treat yourself to something good!

    I called to inquire on services for laser treatment on the neck area, I have hyperpigmentation…read moreresulting from pregnancy. The first person that helped me said she "thinks" it cant be done on the first appointment. I asked her to consult with a supervisor for accuracy, this would be the primary concern (I go somewhere else for routine facials). She passed the phone to another person, that person said I would have to do a facial and the "neck and chest" would be an "add-on" service (the facial was required). She shared there currently was a promotion for the first laser facial at $50, which I thought was great. She advised to book online and said I could also do it through yelp, just let us know when you're here that you want to add the neck and chest. I scheduled my laser facial. I drove from Riverside to Rancho, I arrived about 13 mins early (I was advised to be there 10 mins prior). When I checked in, I explained I was there for a laser facial and wanted to add the neck and chest laser treatment. I clarified my primary concern was the hyperpigmentation on my neck. She said I couldnt do the neck and chest during my first appointment- that I first had to do the facial only... and I would have to book a second facial, that time I could add the neck and chest. I explained to her what I was advised over the phone a few days ago when I called. She agreed to look into it some more, I waited for her to read some material on her screen. And then she tells me that I in fact can add the neck and chest during the first facial, but not today. They would need an additional 15 minutes for the neck and chest so it couldnt be done today during my laser facial appointment (it was still early afternoon and they close at 7pm). So we couldnt proceed if I wanted the neck and chest. This is beyond disappointing, I was really looking forward to the entire experience. Ive heard great things about Skin Laundry and Im into skin care. I even thought, they might win me over and I will end up being a regular customer... but no, this was a major inconvenience! Very inconsiderate of one's time and effort. And for the staff to not be certain of their services! Highly doubt this happens in the Newport Beach location! I wanted to love this place but totally the customer service I expected. And enough for me to NOT return. Probably saving myself from some bs anyway.

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    Skin Laundry - Victoria Gardens
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    Inside room
    Place is so clean and nice

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    Place is so clean and nice
    West Point Aesthetic Center

    West Point Aesthetic Center

    4.6
    (90 reviews)
    2.0 mi
    $$

    I arrived at 3:35 PM for my 4:00 PM appointment. The receptionist asked if I was there for a…read more"repeat," and I said yes, assuming that meant using the same product as my previous visit. I was then taken to a room. By 4:20 PM, the injector still hadn't come in, so I decided to step out and ask about rescheduling. At that point, the receptionist told me the injector was about to come in and was "drawing up the medication." I questioned how the amount could be determined without first consulting me, especially since my last visit was a year ago, prices may have changed, and I had questions. The receptionist repeated that I was there for a "repeat," but their definition seemed to go beyond what a customer would reasonably expect. In the past, they also took photos before starting, but this time there was no consultation or photos--just being placed in a room to wait. Overall, the experience felt rushed and lacked the communication and attention to detail I had previously received.

    I feel so much better! Wendy listened to what I wanted and made suggestions that I didn't even know…read morewere possible. This is exactly the subtle change I was looking for, and it was worth every penny. I've had Botox before and found it very painful, but Wendy used an anesthetic cream and tapped my face in such a way that I barely felt anything at all. Wendy also made suggestions I can do at home for even better results. I'm so thankful for her.

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    Vida Wellness - bodycontouring - Updated August 2026

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