I had very high hopes for this resort. There are some great things about this resort, but the cons are enough for me to not want to come back again. The check-in process is HORRIBLE. Just like everyone else says, when you get there they claim they don't know your room number yet (they do this on purpose) and they pass you to different people. You get a welcome drink, and then here comes the timeshare salespeople. Whatever you do, no matter what they say, DO NOT give them a deposit for the breakfast. We were dumb enough to being talked into the breakfast, because we've been to other timeshare presentations before and they were fine, but through talking to people at the resort who had gone through it they said to not go. Apparently they keep you stuck for hours, the breakfast is horrible, and they're rude/aggressive. We ended up not going. The resort is beautiful, the grounds are lush and the property is well taken care of. Overall the staff is kind, and the service is good. The marketplace is so beyond overpriced it's a joke. We opted to go to Walmart for groceries, and in order to get out of the resort you have to take the taxis they provide which ironically are double to triple the price of Uber. Luckily you can take Uber back to the resort. It is a hassle to get out of the resort/back to the resort, and keep in mind the Malecón is 25 minutes away on a good day. The restaurants are way overpriced for the quality of food that you get, the prices are the same as a fancy restaurant in the states. The cocktails range between $15-$20. We did the Mexican fiesta, and that was a blast! Otherwise, entertainment is lacking. The beach in front of the resort is a decent walk away, the sand stretches out far until you hit the water and the water is brown. Don't expect a clear blue nice beach. The spa was extremely nice, take advantage of the 2 for 1 massages if they are offered. Otherwise, they are outrageously expensive. Our room/patio was STUNNING, we stayed in the grand Luxxe two bedroom and two and a half bathrooms. I really wish that they gave people a tour of the resort when you arrive, instead of hounding you to attend a timeshare presentation. We were so lost the first few days, we wasted a lot of time trying to find the right pool we wanted to go to, etc. Overall, we had a relaxing vacation but I ended up getting bored and feeling trapped towards the end. read more

We "won" this Vidanta getaway at a charity auction -- and I now believe the real charity would have been people warning us it might be cursed. From the over two-hour check-in (yes, over two hours), to the constant upselling disguised as "upgrading," our stay was less "luxury vacation" and more "emotional endurance test with expensive snacks." After being told our hotel selection was "sub-par" (how dare we want what we paid for), we were "upgraded" to a resort property so far away it may as well have required a connecting flight. The shuttles showed up about as often as solar eclipses, so we got to know the property well -- mostly by foot. Guests everywhere looked like they were in various stages of regret, or near death. All we heard were complaints from everyone we met, too, mostly they were miserable about the high-pressure sales that meet guests at every turn. Even the staff, forced to greet you with their hand over their heart like hostages in a luxury-themed cult, couldn't hide their despair. The food? Mediocre and yet mysteriously expensive. The gym? A charming 40-minute walk away -- nothing says "wellness" like needing a cardio session just to get to your cardio session. Every "event" felt like a prank. Like the "sound healing" session that took place next to a busy sidewalk with construction noise, which I guess added a certain jackhammer chakra realignment vibe. Despite being located on what feels like several thousand acres, there was a rooster crowing 24/7 and a chorus of barking dogs to remind us that peace and quiet were sold separately. The crowning glory of this fever dream was the timeshare salesman who, upon hearing our polite "no" after he invited himself to breakfast with us and talked at us for half a day, ripped up his papers and had a full-blown tantrum. Nothing says "relaxation" like an adult man throwing a fit because you didn't want to buy a lifetime of this misery. In summary: If you've ever wondered what it's like to spend a small fortune to feel trapped, ignored, and serenaded by livestock -- Vidanta is your place. Would not recommend. Would not return. Would not even wish upon my worst enemy (unless they enjoy construction noise and emotional manipulation). read more

My family of four just returned from a week at the grand Mayan Vidanta. We enjoyed the beautiful property, the food was good, but extremely expensive. We walked 15 minutes to Nuevo Vallarta Harbor for several meals. Vidanta told us we needed to take a taxi because they want to discourage you from leaving the property. Bring lots of mosquito repellent!! This place is mosquito Coast! We all got eaten alive, even though I had repellent. Don't take any valuable jewelry. My daughters jewelry was stolen from the room! My husband reported it they said if he wanted to fill out several forms, they would have to search the room and our luggage upon check out in order to process the investigation . I if you take an Uber from the airport - put in Vidanta. If you put in the Grand Mayan Vidanta, it takes you 40 minutes the wrong way to some wrong location! They charge two dollars for the coffee packet in the room and it took us two days to get more . Concierge called us at 11:45 PM to answer a question posed two days prior. Check-in is not until 5 PM, the timeshare person says the room isn't ready yet. Let me see if I can get you a better room if you sign up for the timeshare presentation. we didn't get our room until 6 PM! And no, we didn't do the presentation. The fitness stretching classes are decent, Texas hold em game is fun. it felt like 100°, so we didn't want to leave the pool area. If you are not an owner don't bother trying to go to the pool at the Grand Lux, we walked 45 minutes over there just to be kicked out. The golf was $280 per person . Tennis courts are on the far northern tip of the 2700 acre property. Never even saw them. Too hot to do anything but pool stuff. the lock on our room broke I was locked out for an hour. If you want a seat at the pool, you need to get down there by 9:30 AM. Several times we could not find a seat. Shade is at a premium. read more

As owners for the past 16 years I am not as impressed this stay with Vidanta. I am here for a 2 week stay, and have encountered several areas that need attention. I understand it's a busy time due to the holidays, however management needs to be aware of these concerns. First, Pool loungers & cabanas at the Estates beach pool - if saved you should have a time limit to reserve with items if a person isn't present. We go down at 6:45am every day to get 4 loungers, if you go any later there are no chairs! Add a few more chairs and limit how long a chair can be saved with actually being present. Second, Babies in swim diapers? Kids with floaties and kids throwing balls. It used to be an adults only pool, let's keep it that way. Calm, quiet, I can have a conversation with others and not have to shout over the screams. I know there's a need for a pool for kids, please choose one of the other pools and dedicate it as a family pool for Estates members. I look forward to a relaxing day at the pool near the beach. Third, I like the ability to text my Conceirge, yet no one can help me get a laundry card and I wish to do laundry when I choose, not only on Monday's when cards are loaded. Last, there needs to be more shuttles running from towers 3 & 4 to Lobby Central. It's difficult to switch shuttles with elderly guests. I watch the app and time the shuttles, which is helpful to cut the wait time for seniors. Overall, I love the property, the staff is amazing, yet the relaxed rules are extremely disappointing to us and several other Estates owners I spoke with. We look forward to changes in the rules before our next stay. read more

My experience at this resort was extremely disappointing. The organization during check-in was completely chaotic. Some guests were charged a $500 USD deposit, while others were charged $700 -- with no explanation. We had to wait for several hours for a room we had already reserved seven months in advance. Billing was also a total mess. I was traveling with friends, and the charges between different rooms got mixed up. We spent hours trying to fix the errors, but the staff never resolved them and kept giving us false promises. On top of that, they automatically charged us for a "donation" without asking for authorization -- completely unacceptable. The resort also makes it very expensive and inconvenient to leave the property, clearly trying to pressure guests to stay and spend only inside. Honestly, it feels like a scam. Many staff members were dishonest, and some were outright rude, especially regarding tips. A few even came back to our room doors when they felt the tip wasn't enough -- extremely unprofessional behavior. Prices at the resort are outrageously high, even compared to major U.S. cities. They also stop serving alcohol at the pool after 6 PM, which makes no sense for a supposed "luxury" resort. The pest control is terrible -- there were cockroaches all around the main pool area. The wave pool is also pathetic, barely producing any waves, and I even got injured on my elbow while using it. Honestly, I don't recommend this place to anyone. I will never come back here. read more

From the moment you arrive, the resort's attentive staff goes above and beyond to ensure your every need is met. Whether it's arranging dinner reservations, organizing excursions, or simply offering a warm greeting, their dedication to hospitality is truly unparalleled. The seamless service and personalized attention elevate the guest experience to new heights, leaving a lasting impression of luxury and indulgence. The resort offers an array of stunning pools, each with its own unique ambiance and features. Whether you prefer a serene infinity pool overlooking the ocean or a lively pool with and swim-up bars, there's something for everyone to enjoy. The pristine waters and luxurious lounging areas make it easy to relax and soak up the sun in style. Situated along the golden shores of Puerto Vallarta, the resort boasts exclusive access to a private stretch of beach. Guests can unwind on the soft sands or take a refreshing dip in the crystal-clear waters. The beachfront location offers breathtaking views of the Pacific Ocean and unforgettable sunsets. The resort spoils guests with an unparalleled selection of dining experiences, catering to every palate and preference imaginable. From elegant fine dining restaurants to casual beachside cafes, there's something to tempt every taste bud. read more

Stay Away - Terrible Experience! Our experience with Vidanta was a complete nightmare. We were baited into attending a presentation with promises of $2,000 in room credits, $500 in airfare, roundtrip taxi from our hotel, and a day pass. However, from the moment we arrived, it was clear they had no intention of honoring their promises without a fight. When we checked in, we had questions about the airfare since no price was listed. The sales rep immediately gave us attitude, rolling her eyes and acting annoyed that we were asking for clarification. She insisted the airfare was only $75 total, despite the vendor quoting us $500 per person. It turned out to be $400 per person, which was fine, but the rep's dismissive and rude behavior was unacceptable. After clearing up the miscommunication, I asked for an apology multiple times, and she refused--acting as if we were the problem for questioning their misleading information. Frustrated, we decided to leave. To make matters worse, they did not cover our taxi back as promised, and because Vidanta is on its own island, we ended up paying double the usual fare. This place operates on deception and shady tactics. Save yourself the frustration and avoid Vidanta at all costs! read more

We stayed here via an ownership membership from different company....upon check in, this place does not offer anything to include a glass of water. We knew this place was not all included, but checking in took an hour, a glass of water would have been nice. They apparently stopped receiving guests with a drink / cocktail prior to 6/14/25. They ask for your passport, and require a cash deposit of $20,000 pesos or $1,000 US dollars. The suite was nice, the small pool on the balcony was dirty, which they cleaned on our 3rd day there. There is coffee and water in room at a price The two wave pools were closed all 4 days there. the lazy river was closed two days. The sales pitch person was nice until we said no, we did get a free breakfast out of it. Buying a membership here is expensive, but they won't give you even as a member a free glass of water. That's a big red flag We will not be coming back nor will we promote this place to others. read more

If I could give this place a 0 rating I would. Came to celebrate my grandfathers 100 birthday. As members they promised us an ocean view and early check in. Well guess what? Nope! We got none of it. Got in at 8:30am and had to wait till 8:30pm to get a room! And when we asked if there was at least a room where my grandparents can go to sleep, the concierge simply put the cost of nights in front of us. Manager, large tall blonde lady was incredibly rude as well. Honestly, the one star goes to housekeeping and bellhops but none of the managers or front desk people. It gets better too, unfortunately our early am flight got cancelled due to hurricane Roslyn so we asked for a late check in. Once again, for the sake of our grandparents. Nope, nothing. They compare themselves to the four seasons and ritz but you don't see tons of their members waiting in the lobby for their room for almost 12 hours. You are better off renting an AirBnB. read more

I created a Yelp account specifically to review this hellscape masquerading as a resort. As all the other real reviews say, this place is a scam. But it's also the greatest redistribution of wealth vehicle I've ever seen, from elderly folks to the cloaked pockets of this super developer. Targeting old people specifically with high pressures sales pitches that take 5 hours is beyond unethical, it's likely illegal in the way they were doing it. Attempting to get old people to make multi-million dollar commitments without allowing a lawyer to see it, really? Not to mention Vidanta has developed some egotistical plan to rival Disney with their park (which will fail). The resort now has a gondola to try and bridge the obscenely large property. Please please please, do not let your parents stay here or attend any meetings with these people. They are dangerous and too good to be true has always been a lie. read more

We recently visited Vidanta to catch the sunset, enjoy the fire show on the beach, and savor a cantarito. The resort is undeniably beautiful, offering breathtaking views and a luxurious ambiance. However, the drinks are extremely pricey. We ordered four drinks, and the bill came to a whopping $115 USD, which was quite a shock. While the drinks were really good, they definitely weren't worth that high price. On a sweeter note, we stopped by the bakery and indulged in some delicious treats. The macarons, chocolate croissant, and other cookies were absolutely delightful. Overall, the experience had its highs and lows, but the stunning location and tasty bakery items were definite highlights. read more

Had my first "member" stay at the Vidanta Los Cabos. Found out that we had been scammed by the sales staff, and actually were not a "member," although that is what we were told. They basically stole our other timeshare. The rooms are quite large, however there is no heat in the resort, and the evenings were very chilly. The people in the room next door had no hot water in the room, and it took 3 days to move them to another room. The Vidanta sales force once again tried to get us to pay more and actually lied to our face several times. DO NOT TRUST THEM!!! And do not buy into their Membership. You will be sorry. read more

This is a first class resort with outstanding amenities and exceptional service. Excellent restaurants, pools, beaches, fitness & spa facilities, and the suites are well-appointed. If you don't want to buy in, avoid the high pressure sales presentation. If you're interested in exploring membership, talk to other owners first to learn what works for you before you go into the presentation. The resort sells itself, so the sales pressure seems rather desperate. We will keep coming back year after year. it's a beautiful place! read more

I have been a so called owner at this place for 25 years. Every year it gets worse. They have some of the worst service in the business. They can't get reservations right and the transportation system is awful. You would think that the thousands of dollars that I spend would give me the right to expect good service. The housekeeper was even taking a nap on my bed!! For anyone thinking about staying at this place please be warned! They are Disney want a be but are sorely lacking read more

Please read all the reviews before considering this place. Although it is a beautiful complex it is a world of its own isolated and far from everything. Everything here is overpriced and grossly expensive. But the worst part is that you are constantly harassed here by sales pitch and everyone trying to sell you timeshares and all that nonsense. It is a hectic, crowded place with subpar service and food for the price you pay. Sales efforts are aggressive and start from the airport. read more

Jeff Shewfelt was my Sales Manager. Jeff made me comfortable from our first encounter over breakfast. He listened attentively and answered questions without hesitation or need to consult others. He creatively found a process that met my needs & a income stream to reduce my interest expenses. His negotiation skills are remarkable to the degree of having my closing costs waived. Additional add-on benefits were added to further benefit future visits with other programs. read more