Diego was great! He explained everything perfectly! He gave us all the information we needed. He stayed courteous and professional even though we had to say no to his offer due to it not being the right time for us. read more

Great conversation. Information was presented in an easy to understand manner without being pushy.

Facilities are nice, and the people we met were kind. But they were dishonest when it came to giving the gifts they promised for attending the timeshare talk. They didn't tell us certain gifts were no longer available until after we spent the morning with them. read more

I was so disappointed we sat through a long presentation on buying in and were told they would give us a free week. They gave us a code and when I went to book the free week I had lost the paper. Instead of replacing the paper they said sorry we can't help you. Terrible because they push from the time you arrive to go through the presentation and then take up a good portion of that vacation day with the presentation. They won't even let you book any spa appointments or anything else that day. Very disappointed with this company and what they say versus what they actually deliver. read more

Absolutely don't go! The customer service is the worst I've seen in the world. Resort will bait and switch you and then try and get you to spend more money to get what you actually paid for!!!! read more

Diego was great to work with. He took his time to clearly explain all of the option available to us. He also was able to clearly explain all of the benefits we currently enjoy. It was a pleasure spending time with him. read more

Roberto at the Grand Mayan pool is the absolute best, this is our third year coming and his attention to details never fail. When we came last year he remembered us from the previous year and still recalled our drinks, this year has been no different. If it's one thing that keeps us coming back is the staff they really are detailed oriented and that speaks volumes when they come across millions of people a year. read more

This place is amazing, beautiful and we loved it. It was beyond perfect for our family. We traveled with a special needs child and they were so accommodating and kind. The French restaurant was beyond amazing and the gm of this place was beyond kind. we loved our suite, We loved the lazy river. We loved the fire show. It was amazing just walking around. I will say the prices are a bit high in the plaza. The spa is double what it is in the US. But over all it was incredible and we will use the family time share again. The only thing we did not like was the check in process. They made it seem like we had to sit with the sales person in order to be there. He kept claiming the room wasn't ready but we were invited to a breakfast to hear updates on the time share we used. He took $50 from us which wasn't a lot. But made it seem like his mom (timeshare owner) had requirements we had to listen to. Which was false. They were going to try to sell to us. Which was not ok. we were tired. Hungry and they held us hostage for two hours after arrival. read more

See all

Everything well all was very good thank you so much love the place and everything i will come back soon

Jimena was great. She listened to our issues with caring. And we trusted her which a huge thing for a time share agent. She walk on water. We love her read more

We're here for a week, and it's hard to actually rate this. We were upgraded to a nice room in the Luxx 1 building, and the room is fantastic. Even though we have a "studio", it's huge. Multiple rooms, super high ceilings, and two decks. The bed and pillows are very comfortable. The grounds are beautiful. I love the wooden walkways that wind through the trees. The pools are very nice, but maybe a bit on the cold side. You get used to the water temperature quickly, though, and don't notice it once you've been in the water for a few minutes. Staff have all been fantastic. Very friendly and helpful! If I were just rating on the above, this would be a 5-star resort, but there are downsides, as well... The restaurants are not at the same level as the resort. The food isn't bad, by any means (although I was less than impressed with the "The Burger Custom Made" restaurant). It's just that, when compared with other resorts we've been to, the food isn't amazing. It's better than average, but not 5-star. Let's back up to the checkin process. It's not like a regular resort. You go to a counter and think you're checking in, BUT you don't get your room assignment. That happens after you sit at a couch and talk to a sales person who convinces you to sit in a sales presentation. They gave us two options. Option 1 is a 30-minute presentation without free breakfast, and Option 2 is a 60-minute with free breakfast. In exchange for our room upgrade, we agreed to attend a sales presentation, and were told it would take 60 minutes after a complimentary breakfast. Looking back, we should have declined, and gotten our original room. Breakfast was very good, and we had a friendly chat with the sales guy during it. When we were finished, the hard sales activity began. They tried to convince us that this resort is different than a time-share, and is something called a Residence Club instead, which really just means you don't pay annual maintence each year in January, but instead pay a service charge each time you use the resort. If you have a time-share (we do), you'll quickly realize it's just a different way of charging the same fee with a different name. If you don't use your weeks, though, you don't have to pay each year. They offered to purchase our time-share for a very nice price if we would buy into the residence club for an absolutely insane price ($840,000). When we told them "No", and were ready to leave, a new sales guy came in with a better offer. When we said "No" to that one, another sales guy came in with a different better offer. And so on, and so on... 5 sales people later, and 6 hours of our precious vacation time later, we finally were able to leave. And, of course, they just pointed at the door and let us find our own way back to our room from the building we were at, versus having a driver bring us there in the first place. If you come here, please enjoy the resort, and stay far away from the presentation. This wasn't our first resort presentation, but it was BY FAR the worst. If I could give a rating on the sales activity, it would be a Negative 5. So... I'm compromising and leaving a 2-star for the entire resort, which really isn't fair to the resort itself because it really is very nice, and the regular staff is amazing. In the end, we were given a certificate for a free week here. I really think we'll just forget the certificate exists, and go elsewhere. read more

We enjoyed our stay at Vidanta. The service was great and the temperatures were very pleasant in March. We upgraded our membership with Manny, who was very courteous, patient, informative, and helpful. Thank you, Manny, and all the other Vidanta members. read more

I will not go back to any Vidanta resort! I just returned from Los Cabos where you could not swim in their ocean so you had to take a cab 25 min away The sales pitch or "owners talk" lasted 3 hours I got injured after being trapped in a pool bathroom. I cut 3 of my fingers trying to get out of a jammed door. I was immediately asked to sign a waiver saying they were not responsible but I refused. I filed a formal complaint and accident report and it was never acknowledged.Not even a phone call to see if I was ok. They tell you not to drink the tap water and provide water bottles in your room for a fee. I don't know how they claim to be a 5 star resort! read more

Avoid the sales pitch Oscar was nice until we said no. PV is beautiful, clean, and safe. But you are not safe from the people that work at this hotel. read more

Huge and beautiful property. Program seems to be flexible and the staff is friendly.

Beautiful property! Nice spacious rooms. Very well decorated. Good potential to use later in the future.

1. NOT LUXURIOUS AT ALL: Rooms are average and old! Our rooms smelled very humid and there were damages everywhere! Our family booked a total of 4 rooms and every single one was just as bad or worse so it wasn't just my experience or room. Overall the rooms are not up to par. 2. NO HOT WATER: For 2 days we did not have hot water. Terrible experience since we have 2 little girls and a toddler. Their simple "solution" was for us to use other buildings just for their shower. Keep in mind that all buildings are separated and need to take shuttles not suitable for strollers. In other words we had to shower in cold water and the hot tub (which was the most exciting thing in the room for our kids) was not working. Saddest part is the staff DOES NOT CARE! TERRIBLE SERVICE: The staff can CARE LESS about your problems. Especially concierge desk who half of the time DONT ANSWER. All we asked for was a working shower and they made me feel like I was an inconvenience and they made it very clear they will not do anything about the issue nor did they care. WORST CONCIERGE SERVICE IN THE INDUSTRY. The one person I want to thank for their great service is LESLIE at concierge desk on tower 4 5th floor. She was very helpful and provided the service expected at a "luxury" resort. Thank you Leslie! NOT TODDLER FRIENDLY/TRANSPORTATION: I did appreciate all the activities they have for kids but because of the transportation it is very difficult to move around the resort with a stroller. Almost everywhere you go you have to take a shuttle and just makes it very difficult jumping shuttles just to get to your room (with no hot water lol). BAD FOOD: Food is very overpriced and very poorly put together. Out of the whole week I can say that I only enjoyed 1-2 items in the whole resort. Im a huge foodie and actually not picky at all! I had much higher expectations with the food but was very disappointing. read more

My sales representative, Joselin was very pleasant and knowledgeable. I would suggest doing an early morning presentation as breakfast was depleted when we went. read more

We stayed here as members. Our first room was uninhabitable due to chemical smells from them painting in unit next door. Then they moved us to a different room after making us wait two hours. The new room we were sent to has one less bed so we all did not fit. To make matters worse their air conditioning did not work in our new unit. The staff kept promising a better experience but they really don't want to help. They told my wife on multiple occasions to let them finish talking of which she would. And then when it was her turn to talk they would rudely cut her off. We decided to leave 4 days early of which they refused to even offer an apology. read more

The property was beautiful everyone was wonderful I can't say enough good things about the sales staff The program just didn't make sense for us at this time. read more

I am at Vidanta now staying in the grand Mayan. I could not be any more upset. My room is nice on the outside but things don't work. I have not had hot water for two days when I complain to management they send somebody there who says that he has to write a report and give it to maintenance. Meanwhile, I am s showering in cold water. Years ago this place was fantastic, but it has gone way downhill the shuttle that take you around. The big are almost nonexistent with wait times of poaching 30 minutes or more nobody knows and nobody cares. The check-in process It's like a slow water torture taking 2 hours. No lie. All the clerks and managers want to do is sell you time share and will flat out lie to your face to do so. The food is mediocre at best and outrageously expensive. Check it out $10 for a bottle of water at lunch or dinner. It ain't Pellegrino. Seevice here is almost nonexistent although many of the waiters are efficient and friendly. Take it from someone who has been here three times in the past I am not coming back to this olace. Heed my warning. read more

Great property. Food and environment are good. Leaving one star off as the traffic into the city is really bad now. Makes this property more challenging if you like going to city daily and some of the pools at grand Mayan are in need or repair and remodel. The landscaping is impressive and well maintained. I would buy timeshare here. But not right now. Need to see how the construction finishes out. If you come to the property, note the pace is slow and that's good for vacation. Plan to wait for transport around property. Food is really good and drinks are a good deal. Overall great property and I recommend you come. read more

The place is beautiful. The staff are amazing. The customer service is top of the line. The reason why I cannot give a five start is because Vidanta is spending a lot of money in the infrastructure of the resort to make an amazing place that Vidanta is not focusing on what is the one of the top reason to come to Vidanta (THE BEACH) it was dirty, plastic bottles, food, horse deposits. I was very disappointed about the amount of garbage in the beach. Vidanta needs to be more environmentally conscious about Mother Nature and how harmful the beach garbage can be to the marine animals. read more

Claudio was very informative and helped us understand our contract better. We love Vidanta and are excited to see all of the new changes to come! read more

We're Estates owners staying in Grand Luxxe. Can't get laundry cards from Saturday till Monday. Concierge have been removed from the buildings. There's a text system some what okay but no personal service. Seat saving at the pools is crazy. Management doesn't care just want your money. Been owners over 25 years going down hill fast read more

Guillermo is amazing!!!! He is very passionate in what he does. He's very friendly and was so easy to talk to. He made it so easy for the family to talk him and I love that family is very important to him. He took the time to provide very detailed information about our membership and made sure I understood what I signed up for. Also, so grateful he wasn't pushy and trying to sell us anything. He's the best!! If I could, I'd give him 10 stars!! read more

This is the worst trip and experience I've ever had. Went for a week and flew out 3 days early it was that bad. Meals take 4 hours and you'll never get what you order, getting anywhere suxxxxxxxxx, you have to take golf carts and they only come every 15 min and fill immediately, it took us on average an hour to get anywhere around the resort each day, getting to the taxi area takes 45-60 min and anytime you leave getting a shuttle back to your room takes 30-45 min, it's insane how poorly this is all run, we would pay maintenance people $10-20 to drive us around in their maintenance carts, concierge will be apathetic and not care about any of your needs, they will harass and hound you to do a time share meeting and when you don't they become nasty. This is a time share resort. I wish I knew before going. We bought through a charity and were never informed. We bought 2 king bed suites and were told they don't have any other floor plans and got into an argument with front desk staff that we had 2 double beds and not kings for 2 couples. It is amazing the stupidity of staff here. When you check in they will tell you your room isn't ready and you need to do the welcome meeting, ie timeshare sign up, DO NOT DO IT. they will also say the resort is at 100% capacity and the only way to upgrade is to sign up for a timeshare. So it's 100% capacity but when you sign up it's magically open. So dumb. I offered 2-3k to upgrade our room and they said no, we have to do a time share. Hahahahaha this place is such a scam. This place is a joke and a waste. Save your money, time, and sanity and just book anywhere else on earth. Sayulita is amazing and a better area than this if you want somewhere relaxing and with nice people and great service. Everyone you meet at the vindanta is angry and pissed off from the poor experience. They will bill your room secret charity charges, bill you for food and drink when not on site, and claim it was you. We left 40 miles away and got billed for pool drinks, comical experience. Get a printed bill daily from concierge and make them take off all charges, take photos of the bill, save all receipts, or you will be screwed when you get home. Dispute everything once you return home. I had numerous charges double billed to my cc and room. Insane! Thank god I don't have a time share here like all these poor souls. Also, use golf now to buy tee times on the course. They are $65 compared to the course that's $250. They will also give priority to non hotel guests. They allow 6 somes to play, so expect a 6 hour round. This place is the biggest joke of a resort. SAVE YOURSELF AND YOUR MONEY AND STAY ANYWHERE ELSE. They make you do reviews in the time share meeting for room discounts. So don't believe any of these. Any local in town will tell you this is cartel owned. read more

Vidanta - Our 2 double beds they said don't exist. Hahahahah - Resorts Near Me - Puerto Vallarta, JAL

See all

It's a wonderful resort. We had an amazing experience at the resort and also at the wedding.

location is beautiful and Christopher is very knowledgeable. I can see how the resort would appeal to many.

Excellent explanation presented by Tyler. The property is beautiful! Many amenities!

I have been a Vidanta member for 22 years and enjoyed it tremendously. My recent (10 years) association with Manuel Antonio Fuentefria Gomez has been outstanding. We have worked together to help me and my guests experience the best of possible vacations. Additionally Manny has guided me and my wife to purchase the best rooms that meet our long term vacation needs. I recommend Manny to anyone seeking information or support on joining and expering the best of Vidanta. read more

Annie was really great, a wonderful person to spend the morning with! The only bummer is the experience is sold to you as a 60 minute presentation after breakfast. Our breakfast time slot was 830am and we didn't wrap up until noon. read more

Very informative- well presented- appreciated the information, and helping us understand what we already have

Beautiful place . A lot of buildings and Scenic views and very close to the beach as well

Fam already has a Vidanta membership which is one of the reasons as to how we ended up in Puerto Vallarta to begin with. But they were curious about the upgrades and what it entails and includes - and that's how we ended up here. OFF THE BAT: It is true what most people say. IT IS A SCAM. I'll elaborate. We're staying at the Mayan Palace at the marina and one of their reps was able to talk fam into coming through here to speak about said upgrades. It's about a twenty minute drive away from the hustle and bustle of the marina. It really is a paradise on its own a couple of miles away from the highway's exit. There's a security kiosk who require each and everyone in the car to sanitize their hands before going further. We were welcomed at a beautifully laid out open reception area and were taken by a small shuttle to avail of our free breakfast at the Cafe del Lago. Like the Mayan Palace, it was also buffet style on a bigger scale. (Understood: there are more hotel buildings therefore more guests to accommodate.) Really good selections of food, so I'm grateful for the perk. As Hubbers went with fam to discuss said upgrades, I got to take a look at this whole resort with the rest of my party. I must say: they did not spare any expense in this place. Every corner spoke - if not screamed - luxury. We also got our steps in and got the chance to walk through a lot of the manmade wooden walkways. We really enjoyed that long trek to and from the beaches and the pool. We even got to see a little wildlife - ducks and birds enjoying the ponds. This place is so huge that they even have a people mover built in to transport guests to and from one end of the resort to another. (We weren't allowed since we weren't members. Meh...) But here is where the scam comes through: it took about 3 hours from arrival to departure. An hour for grub and a 2hr sales talk which pretty much ended up nowhere. From what I gather, fam was told their upgrade would cost approximately $980,000, but for "today only" they have a special for this same program at the bargain price of $280,000. Immediately, fam said, "We are not your customers." That is some serious super high-scaled timeshare. Seriously, who buys a timeshare for almost a million bucks?! Flags of lies flying all over the place! And for $280k, they might as well buy their own property at Puerto Vallarta for them to use at anytime and for however long they want vs the limited weeks-only/year stays. "Today only?" This was some random Monday morning, who does these kinds of "specials" on a weekday... they could have at least pretended to give them a week to think about it. But some of their tactics do work. I overheard other customers speaking of their experience and that they were considering signing up for an upgrade (without the perks my fam already had) for "the bargain price of $171,000!" (For the record, my fam's membership cost waaaaaaayyyy less than that and they get waaaaaaaayyyyy way more.) Oh, boy, have mercy on these peeps who are about to get suckered in... So, yeah. They can afford all the monopolized airport ads because of tactics like this. It really is ridiculous. Vidanta - this particular resort - is beautiful and luxurious, but it is not for explorers like us. It's definitely designed for a recluse on vacation. If you wanna do a luxurious getaway and you've got a million bucks to burn just lying around but don't feel like being a tourist, this might just be the place for you. Welp... we at least enjoyed the complimentary breakfast and the sights. While I appreciate the incredibly nice (albeit short) experience, I'm okay with never having to come back again. This is definitely another add on my one-and-done list. read more

See all

Excellent Our representative Curtis was very knowledgeable and the property is fantastic.

We attended a Vidanta timeshare presentation, which initially came as a recommendation from our current timeshare. We were invited to learn more about the property, and, as we frequently explore options when visiting new locations, we agreed. Upon arrival, we were immediately asked about our timeshare ownership and points. Our response quickly garnered attention from Vidanta staff, and their manager personally greeted us before assigning Tanya Fonseca and another worker to take us on a tour. We verbally asked for permission to record the presentation and tour, to which Tanya gave her consent. Throughout the presentation, Vidanta offered to buy our current timeshare and suggested that we not disclose this transaction to our timeshare provider. They also assured us that Vidanta would cover the annual fees for our current timeshare. After several hours, and a few drinks, we agreed to purchase a membership. Vidanta even upgraded our room for signing the contract. However, after further discussions with our current timeshare provider and reading multiple reviews about Vidanta's practices, we decided to cancel the contract within the 3-day cancellation period. We contacted Vidanta to formally cancel and request a refund of our deposit. What followed was a barrage of unprofessional and unethical behavior from Tanya Fonseca. She called us no less than 15 times and sent numerous text messages, desperately trying to convince us to retract the cancellation. Her messages included unprofessional statements about our timeshare and false claims to entice us to keep the membership with Vidanta. Despite our polite requests for her to stop contacting us, she persisted. Months later, after we posted a video of the presentation on our YouTube channel (a video which Tanya had consented to during the tour), Tanya once again began harassing us. She demanded we remove the video immediately, falsely claiming she had never given consent to record. Her tone was rude and accusatory, and when I explained that we would edit her face out of the video when our schedule permitted, she continued with personal attacks and baseless claims about our motives for posting the video. Despite our efforts to resolve the matter amicably and privately (including making the video private), Tanya persisted in harassing us with more messages and calls, even while we were on vacation. This behavior is both unprofessional and unacceptable, and we are deeply disappointed with Vidanta for allowing an employee to conduct themselves in such an unethical manner. We urge Vidanta to take a hard look at their employee training and policies to ensure that future customers are treated with the professionalism and respect they deserve. read more

Eddie did a wonderful job on providing all pertinent information, answering all our questions with patience and experience.

Terrible company and business practices they are liars and scammers and don't care about owners ony ones willing to spend their vacation listening to the high pressure sales pitches that are based on lies. I am sitting in the lobby with NO room since the room I paid for and reserved is not available and they have no accomodations on the whole Nuevo Vallarta complex to accomodate my reservation. Do not buy from this company! they don't care about you as an owner only how much money they can scam from you. read more

Very disappointed. Staff is polite, however they do not keep their promises. I had to call 3 times customer service, it took them 40 min to bring hair dryer to the room, as "high end" hotel room does not have one. Huge check in/ check out waiting times. We had to wait 50 min to get to breakfast place. Very disorganized place.​ Food prices are way overcharged. We had to request doctor in the room, the service charge was changed to higher price after the fact. There are no microwaves in the room. Some employees do not speak English, and give wrong directions. Would not recommend this resort, nor will ever come back here. ​ read more