The property was beautiful everyone was wonderful I can't say enough good things about the sales staff The program just didn't make sense for us at this time. read more

1. NOT LUXURIOUS AT ALL: Rooms are average and old! Our rooms smelled very humid and there were damages everywhere! Our family booked a total of 4 rooms and every single one was just as bad or worse so it wasn't just my experience or room. Overall the rooms are not up to par. 2. NO HOT WATER: For 2 days we did not have hot water. Terrible experience since we have 2 little girls and a toddler. Their simple "solution" was for us to use other buildings just for their shower. Keep in mind that all buildings are separated and need to take shuttles not suitable for strollers. In other words we had to shower in cold water and the hot tub (which was the most exciting thing in the room for our kids) was not working. Saddest part is the staff DOES NOT CARE! TERRIBLE SERVICE: The staff can CARE LESS about your problems. Especially concierge desk who half of the time DONT ANSWER. All we asked for was a working shower and they made me feel like I was an inconvenience and they made it very clear they will not do anything about the issue nor did they care. WORST CONCIERGE SERVICE IN THE INDUSTRY. The one person I want to thank for their great service is LESLIE at concierge desk on tower 4 5th floor. She was very helpful and provided the service expected at a "luxury" resort. Thank you Leslie! NOT TODDLER FRIENDLY/TRANSPORTATION: I did appreciate all the activities they have for kids but because of the transportation it is very difficult to move around the resort with a stroller. Almost everywhere you go you have to take a shuttle and just makes it very difficult jumping shuttles just to get to your room (with no hot water lol). BAD FOOD: Food is very overpriced and very poorly put together. Out of the whole week I can say that I only enjoyed 1-2 items in the whole resort. Im a huge foodie and actually not picky at all! I had much higher expectations with the food but was very disappointing. read more

We stayed here as members. Our first room was uninhabitable due to chemical smells from them painting in unit next door. Then they moved us to a different room after making us wait two hours. The new room we were sent to has one less bed so we all did not fit. To make matters worse their air conditioning did not work in our new unit. The staff kept promising a better experience but they really don't want to help. They told my wife on multiple occasions to let them finish talking of which she would. And then when it was her turn to talk they would rudely cut her off. We decided to leave 4 days early of which they refused to even offer an apology. read more

This place is amazing, beautiful and we loved it. It was beyond perfect for our family. We traveled with a special needs child and they were so accommodating and kind. The French restaurant was beyond amazing and the gm of this place was beyond kind. we loved our suite, We loved the lazy river. We loved the fire show. It was amazing just walking around. I will say the prices are a bit high in the plaza. The spa is double what it is in the US. But over all it was incredible and we will use the family time share again. The only thing we did not like was the check in process. They made it seem like we had to sit with the sales person in order to be there. He kept claiming the room wasn't ready but we were invited to a breakfast to hear updates on the time share we used. He took $50 from us which wasn't a lot. But made it seem like his mom (timeshare owner) had requirements we had to listen to. Which was false. They were going to try to sell to us. Which was not ok. we were tired. Hungry and they held us hostage for two hours after arrival. read more

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Great property. Food and environment are good. Leaving one star off as the traffic into the city is really bad now. Makes this property more challenging if you like going to city daily and some of the pools at grand Mayan are in need or repair and remodel. The landscaping is impressive and well maintained. I would buy timeshare here. But not right now. Need to see how the construction finishes out. If you come to the property, note the pace is slow and that's good for vacation. Plan to wait for transport around property. Food is really good and drinks are a good deal. Overall great property and I recommend you come. read more

The place is beautiful. The staff are amazing. The customer service is top of the line. The reason why I cannot give a five start is because Vidanta is spending a lot of money in the infrastructure of the resort to make an amazing place that Vidanta is not focusing on what is the one of the top reason to come to Vidanta (THE BEACH) it was dirty, plastic bottles, food, horse deposits. I was very disappointed about the amount of garbage in the beach. Vidanta needs to be more environmentally conscious about Mother Nature and how harmful the beach garbage can be to the marine animals. read more

This is the worst trip and experience I've ever had. Went for a week and flew out 3 days early it was that bad. Meals take 4 hours and you'll never get what you order, getting anywhere suxxxxxxxxx, you have to take golf carts and they only come every 15 min and fill immediately, it took us on average an hour to get anywhere around the resort each day, getting to the taxi area takes 45-60 min and anytime you leave getting a shuttle back to your room takes 30-45 min, it's insane how poorly this is all run, we would pay maintenance people $10-20 to drive us around in their maintenance carts, concierge will be apathetic and not care about any of your needs, they will harass and hound you to do a time share meeting and when you don't they become nasty. This is a time share resort. I wish I knew before going. We bought through a charity and were never informed. We bought 2 king bed suites and were told they don't have any other floor plans and got into an argument with front desk staff that we had 2 double beds and not kings for 2 couples. It is amazing the stupidity of staff here. When you check in they will tell you your room isn't ready and you need to do the welcome meeting, ie timeshare sign up, DO NOT DO IT. they will also say the resort is at 100% capacity and the only way to upgrade is to sign up for a timeshare. So it's 100% capacity but when you sign up it's magically open. So dumb. I offered 2-3k to upgrade our room and they said no, we have to do a time share. Hahahahaha this place is such a scam. This place is a joke and a waste. Save your money, time, and sanity and just book anywhere else on earth. Sayulita is amazing and a better area than this if you want somewhere relaxing and with nice people and great service. Everyone you meet at the vindanta is angry and pissed off from the poor experience. They will bill your room secret charity charges, bill you for food and drink when not on site, and claim it was you. We left 40 miles away and got billed for pool drinks, comical experience. Get a printed bill daily from concierge and make them take off all charges, take photos of the bill, save all receipts, or you will be screwed when you get home. Dispute everything once you return home. I had numerous charges double billed to my cc and room. Insane! Thank god I don't have a time share here like all these poor souls. Also, use golf now to buy tee times on the course. They are $65 compared to the course that's $250. They will also give priority to non hotel guests. They allow 6 somes to play, so expect a 6 hour round. This place is the biggest joke of a resort. SAVE YOURSELF AND YOUR MONEY AND STAY ANYWHERE ELSE. They make you do reviews in the time share meeting for room discounts. So don't believe any of these. Any local in town will tell you this is cartel owned. read more

Vidanta - Our 2 double beds they said don't exist. Hahahahah - Resorts Near Me - Puerto Vallarta, JAL

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Guillermo is amazing!!!! He is very passionate in what he does. He's very friendly and was so easy to talk to. He made it so easy for the family to talk him and I love that family is very important to him. He took the time to provide very detailed information about our membership and made sure I understood what I signed up for. Also, so grateful he wasn't pushy and trying to sell us anything. He's the best!! If I could, I'd give him 10 stars!! read more

Claudio was very informative and helped us understand our contract better. We love Vidanta and are excited to see all of the new changes to come! read more

We're Estates owners staying in Grand Luxxe. Can't get laundry cards from Saturday till Monday. Concierge have been removed from the buildings. There's a text system some what okay but no personal service. Seat saving at the pools is crazy. Management doesn't care just want your money. Been owners over 25 years going down hill fast read more

We're here for a week, and it's hard to actually rate this. We were upgraded to a nice room in the Luxx 1 building, and the room is fantastic. Even though we have a "studio", it's huge. Multiple rooms, super high ceilings, and two decks. The bed and pillows are very comfortable. The grounds are beautiful. I love the wooden walkways that wind through the trees. The pools are very nice, but maybe a bit on the cold side. You get used to the water temperature quickly, though, and don't notice it once you've been in the water for a few minutes. Staff have all been fantastic. Very friendly and helpful! If I were just rating on the above, this would be a 5-star resort, but there are downsides, as well... The restaurants are not at the same level as the resort. The food isn't bad, by any means (although I was less than impressed with the "The Burger Custom Made" restaurant). It's just that, when compared with other resorts we've been to, the food isn't amazing. It's better than average, but not 5-star. Let's back up to the checkin process. It's not like a regular resort. You go to a counter and think you're checking in, BUT you don't get your room assignment. That happens after you sit at a couch and talk to a sales person who convinces you to sit in a sales presentation. They gave us two options. Option 1 is a 30-minute presentation without free breakfast, and Option 2 is a 60-minute with free breakfast. In exchange for our room upgrade, we agreed to attend a sales presentation, and were told it would take 60 minutes after a complimentary breakfast. Looking back, we should have declined, and gotten our original room. Breakfast was very good, and we had a friendly chat with the sales guy during it. When we were finished, the hard sales activity began. They tried to convince us that this resort is different than a time-share, and is something called a Residence Club instead, which really just means you don't pay annual maintence each year in January, but instead pay a service charge each time you use the resort. If you have a time-share (we do), you'll quickly realize it's just a different way of charging the same fee with a different name. If you don't use your weeks, though, you don't have to pay each year. They offered to purchase our time-share for a very nice price if we would buy into the residence club for an absolutely insane price ($840,000). When we told them "No", and were ready to leave, a new sales guy came in with a better offer. When we said "No" to that one, another sales guy came in with a different better offer. And so on, and so on... 5 sales people later, and 6 hours of our precious vacation time later, we finally were able to leave. And, of course, they just pointed at the door and let us find our own way back to our room from the building we were at, versus having a driver bring us there in the first place. If you come here, please enjoy the resort, and stay far away from the presentation. This wasn't our first resort presentation, but it was BY FAR the worst. If I could give a rating on the sales activity, it would be a Negative 5. So... I'm compromising and leaving a 2-star for the entire resort, which really isn't fair to the resort itself because it really is very nice, and the regular staff is amazing. In the end, we were given a certificate for a free week here. I really think we'll just forget the certificate exists, and go elsewhere. read more

Excellent explanation presented by Tyler. The property is beautiful! Many amenities!

I have been a Vidanta member for 22 years and enjoyed it tremendously. My recent (10 years) association with Manuel Antonio Fuentefria Gomez has been outstanding. We have worked together to help me and my guests experience the best of possible vacations. Additionally Manny has guided me and my wife to purchase the best rooms that meet our long term vacation needs. I recommend Manny to anyone seeking information or support on joining and expering the best of Vidanta. read more

Annie was really great, a wonderful person to spend the morning with! The only bummer is the experience is sold to you as a 60 minute presentation after breakfast. Our breakfast time slot was 830am and we didn't wrap up until noon. read more

Very informative- well presented- appreciated the information, and helping us understand what we already have

Beautiful place . A lot of buildings and Scenic views and very close to the beach as well

Excellent Our representative Curtis was very knowledgeable and the property is fantastic.

We attended a Vidanta timeshare presentation, which initially came as a recommendation from our current timeshare. We were invited to learn more about the property, and, as we frequently explore options when visiting new locations, we agreed. Upon arrival, we were immediately asked about our timeshare ownership and points. Our response quickly garnered attention from Vidanta staff, and their manager personally greeted us before assigning Tanya Fonseca and another worker to take us on a tour. We verbally asked for permission to record the presentation and tour, to which Tanya gave her consent. Throughout the presentation, Vidanta offered to buy our current timeshare and suggested that we not disclose this transaction to our timeshare provider. They also assured us that Vidanta would cover the annual fees for our current timeshare. After several hours, and a few drinks, we agreed to purchase a membership. Vidanta even upgraded our room for signing the contract. However, after further discussions with our current timeshare provider and reading multiple reviews about Vidanta's practices, we decided to cancel the contract within the 3-day cancellation period. We contacted Vidanta to formally cancel and request a refund of our deposit. What followed was a barrage of unprofessional and unethical behavior from Tanya Fonseca. She called us no less than 15 times and sent numerous text messages, desperately trying to convince us to retract the cancellation. Her messages included unprofessional statements about our timeshare and false claims to entice us to keep the membership with Vidanta. Despite our polite requests for her to stop contacting us, she persisted. Months later, after we posted a video of the presentation on our YouTube channel (a video which Tanya had consented to during the tour), Tanya once again began harassing us. She demanded we remove the video immediately, falsely claiming she had never given consent to record. Her tone was rude and accusatory, and when I explained that we would edit her face out of the video when our schedule permitted, she continued with personal attacks and baseless claims about our motives for posting the video. Despite our efforts to resolve the matter amicably and privately (including making the video private), Tanya persisted in harassing us with more messages and calls, even while we were on vacation. This behavior is both unprofessional and unacceptable, and we are deeply disappointed with Vidanta for allowing an employee to conduct themselves in such an unethical manner. We urge Vidanta to take a hard look at their employee training and policies to ensure that future customers are treated with the professionalism and respect they deserve. read more

It's a wonderful resort. We had an amazing experience at the resort and also at the wedding.

Eddie did a wonderful job on providing all pertinent information, answering all our questions with patience and experience.

Very disappointed. Staff is polite, however they do not keep their promises. I had to call 3 times customer service, it took them 40 min to bring hair dryer to the room, as "high end" hotel room does not have one. Huge check in/ check out waiting times. We had to wait 50 min to get to breakfast place. Very disorganized place.​ Food prices are way overcharged. We had to request doctor in the room, the service charge was changed to higher price after the fact. There are no microwaves in the room. Some employees do not speak English, and give wrong directions. Would not recommend this resort, nor will ever come back here. ​ read more

Terrible company and business practices they are liars and scammers and don't care about owners ony ones willing to spend their vacation listening to the high pressure sales pitches that are based on lies. I am sitting in the lobby with NO room since the room I paid for and reserved is not available and they have no accomodations on the whole Nuevo Vallarta complex to accomodate my reservation. Do not buy from this company! they don't care about you as an owner only how much money they can scam from you. read more

No. No. No. We bought a membership in Nov. 2022. The promised reservation for the eclipse in Mazatlan never came through. Club Freedom turned into Club Fraud. They still owe us $653 for booking the wrong room in Las Vegas. The promised $3,000 cruise discount became an offer of $400. The free first class upgrades for international travel were a lie. The Alaska Airlines coupons that Vidanta used to entice us to visit had so many restrictions they were unusable. Do not buy in. In Vidanta's latest scam, they have representatives on the Malecon who will tell you that you can resell your membership back to Vidanta. We bit. Once you get to Vidanta they try to give you a tour to upsell you. When we said we had no interest, the representative simply turned his back and disappeared. Finally an honest Vidanta representative said that they never, ever repurchase memberships. Don't get sucked in. There are so many better ways to spend your money. read more

SCAM ALERT: Do Not Attend a Vidanta Timeshare Presentation -- Here's What They Really Do If you're traveling to Mexico (especially Puerto Vallarta), beware of Vidanta. What they're running isn't a sales pitch -- it's a well-rehearsed scam built on lies, pressure, and financial manipulation. Here's what really happens: 1. They Lie from the Start At the airport, reps will pretend to be from your hotel or offer transportation, just to trick you into attending a presentation. 2. "Free Gifts" Are a Joke They'll promise you excursions, cash, or dinners -- but give you fake vouchers or "credits" that only cover ~11% of inflated prices, often with restrictions that make them useless. 3. The Presentation Is 8-10 Hours of Psychological Warfare You're told it'll be 90 minutes. Instead, you're cycled through 5-6 different reps, each trying to wear you down with "last chance" offers. If you say no enough times, the offers get so cheap it makes the product seem worthless -- because it basically is. 4. They'll Trap You on Campus If you reject their offers repeatedly, they'll strand you at their massive, confusing resort campus with no ride back -- using isolation and exhaustion to pressure you into signing. 5. Hidden Credit in Your Name A friend was told there was "no down payment." Then they rushed him through documents and secretly opened a line of credit in his name to fund the deal -- a shady, borderline fraudulent tactic. 6. The Contract Is a Black Hole Once signed, cancellation is almost impossible. You'll deal with zero accountability, awful customer service, and no clear way out. --- BOTTOM LINE: It's a psychological trap designed to confuse, exhaust, and manipulate you into financial entanglement. Don't go near Vidanta presentations. Don't trust anyone at the airport or your hotel pushing "free gifts." Don't risk your time, money, or peace of mind. Warn your friends. Share this post. Let people know. read more

Jimena was great at explaining our contract and going forward at Vidanta. We actually enjoyed the update informative meeting with her and muscle man, Oscar. Really he has physical muscles - not hard sales man. read more

Ernesto was very informative and very friendly , he was a pleasure. The presentation was very helpful. His manager was a little too pushy.

We had a great tour of the grounds and learned a lot about Vidanta properties and the grounds. Javier was very professional, polite and had a sense of humor. He is a positive asset for Vidanta. read more

When you're talking to the right people, the whole experience here is fabulous! Trust and verify - as we have done - and our years of membership at Vidanta have been exceptional. We are excited that the next generation is now visiting in their own, with their own family. Manny, Eduardo, and Rayna have been responsive, informative, and go out of their way to assist and answer questions when we need it. Friends we have taken with us are AMAZED at the place and are working to come back on their own, with their own family. Looking forward to many more years here! read more

The offer went well. It was nice to help my wife understand the sales talk . The product is fantastic but not my cup of tea! . Thanks for the generous offer read more

My rep was So friendly and accommodating !! We had a pleasant breakfast and wonderful gondola ride before reviewing our contract.

luxury resort staff is always friendly and helpful, golfing is amazing, prices are california prices, you should be ready for top notch food all the restaurant's are great, The time share is different than most it is pay once and use no monthly maintenance fee Just remember you can always walk away and they will give you something for your time. Have a calculator handy PHONE do the math with inflation hitting america so hard and not stopping lock into 20 year program and save down the line, I have been to two resorts and had a blast at both for what I get to me it is worth it read more

1/10 will never come back. The place is absolutely GORGEOUS, however they are incredibly unhelpful and it is so difficult to navigate. Everything we were promised was not given. We stayed at the Mayan Palace and it was not what was presented online. Check in took 2 full hours. We did the whole presentation gig, and were held captive for 4 hours; not the 60 minutes we were told the prior. The discounts we were told about (50% off spa, discounts on food and drink, etc) were different than the sheet of discounts they gave us after (23% off spa and only specific restaurants). The spa is also San Francisco prices, which is wild! As we were in the sales pitch part of the presentation, we told him we are not interested. His whole demeanor changed and got very cold towards us, upset and angry. I get that he doesn't get commission, but we were very up front about it the entire time. At the end of this extensive sales pitch, they took us into yet another weird back room, and told us to wait for our presenter to come back with our "rewards". We sat for probably 45 minutes waiting for him, and when he came back he goes "what are you waiting for?" When we told him "You!!" He said we needed to go to the front desk in another building to get our passes. We wait in line to talk to the front desk, they said "oh it's already been emailed to you". Very disrespectful of our time. The presenter also said that Ross was the true hero of Friends- MAJOR red flag. To get out of the resort you need to take several trams to then get to a taxi service area (NO Uber pickup). When we checked out, we waited for an hour as they "lost" our bags. We asked someone and they told us they took them to the basement to hold for us, even though they knew we were checking out (you can't take your own bags- you MUST use the bellboy). Another employee came up to us about 30 minutes later and said that "it's normal to take this long to get your bags they're just at the other taxi area" which was a lie, as someone else already told us what happened. She had no response other than "oh they already told you". I had slept with makeup on and it got on my pillow, fairly common. I got a call saying that because the pillow case was stained, they will charge $300 pesos for it. Excuse me??? They don't bleach the bedding?? Navigating the resort is almost impossible as there are no posted maps, and the directional signs are sometimes either inaccurate or your location is not listed, even if it is one of the hotels. We had to ask many many people for directions, and they were often unhelpful giving very vague instructions. We got lost several times. It truly feels like they plotted out the buildings in Rollercoaster Tycoon and then made the walkways without any regard for how people would realistically get places. The food and drinks were good, but the food in town is FAR better and more reasonably priced. There are SO MANY staff members everywhere, but seemingly nobody could help us at any given time. TLDR; this place fucking sucks. Do not stay here. This is the epitome of the illusion of luxury. It is not worth it unless you have $75,000 to burn and a month to learn the grounds. STAY SOMEWHERE LOCAL!!!!!! read more

Impossibly priced, horribly slow service and a mile walk to the beach. Given the back room in the building farthest from our other booking party. No sympathy or help from any of the staff. Would avoid at all costs and go elsewhere. Have an army of time share people ready to bombard you at any moment to get scammed. read more

Monica Romero was great explaining all of my options. I've been a member for 17 years and it's wonderful to get all the updates on the property and education on my current contracts read more

Love this resort and the quality of food. always love coming every year and hate leaving. thank you vidanta and vida team

We are enjoying our stay. You find the service is a little bit slower than in years past but assume it may be because of employment issues. All staff have been great and the facilities are awesome.​ read more

our representative was very informative and helpful. Gabriella answered all our questions and we decided to not purchase here but a house in PV. she was excellent. read more

Aldo was very informative during his presentation. I appreciated the walk around and all the information of the facility. The area is beautiful and the staff are very friendly. read more

Flavio was wonderful! He explained things clearly, had all the information we needed, quickly found answers he didn't have, and he was very patient with us :) read more

the property is beautiful and the staff was courteous and professional. Their presentation was thorough. They answered all of our questions.