Don't do your business with this place. I went to this store and sent my brother a bottle of wine. It's only 100$ and when he received it. Someone opened it already. Now they won't give me a refund!!! Terrible business. Over 100$. I am a regular customer as well. F*** you. I am filing claim with my card!!! read more

VietAir Cargo - I payed 33$ with insurance and this is what happened. Now they won't refund me my money. It's only 100$. Beware. - Couriers & Delivery Services Near Me - San Jose, California

This place is very inconsistent. I have tried both their cargo and sending money to VN services. The services were ok but most of their staffs are unfriendly (except for one lady who seems to be the manager or owner, she is extremely friendly and happy to assist customers). Please fix your attitude if you want the customers to come back. read more

A quick follow up- my extra large box was delivered on time as committed. I received helpful email updates throughout the process and their agent in HCMC did call local contact in Hanoi before sending to ensure address. Excellent service! read more

Just incredible well done with this team . They are super experienced as very professional to work with me . I shipped almost 32 box of full of stuff but I am super surprised how they organized things perfectly! Put Charming heart and Love for Bảo, Tuấn, Trinh read more

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First time using this company for shipping items to vietnam & they were great! Our usual store was closed permanently and we had to find a new one. Came across this one on yelp & tried it out. The service was quick & efficient. The girl & guy who works there were super friendly & made sure we got everything we needed. The prices were fair as well! My favorite thing about this place was that they take photos of everythjng you bring & ur info to make sure its kept together & u wont lose anything along the way. They also send e-receipts and give a physical one with everything typed out making it so much easier to see all the info! They include TRACKING! Very cool and our family got the items in about a week's time as they promised. read more

This makes shipping anything to Vietnam so much easier than going through the post office. They do all the work and it takes just about 2 weeks. Plus they keep you updated the whole time and even send pics of everything you are shipping. read more

Very bad service! I used to go to this place to send packets to my family for years. However I have to stop using their service after they delivered to the wrong address and someone used my stuffs that I sent to my family. The lady who works there called me and said this was NOT their fault, this was the shipper's fault who is the 3rd party of the business. Instead of apologizing and giving full reimbursement from the lost packet, they said they only give 50% value of the packets back because I didnt buy insurance for my packets. She said this is the company's policy. She kept saying that " its NOT company's fault". YES ma'am, this is my fault to trust this business. So disappointed! Definitely not using this services again. read more

It's really good experience and customer for the first time with the staffs and their system, very clear and careful. I will come back

Good experience. I don't know any Vietnamese. However, I brought the address with me to show to the employees and they were able to take care of it. The price of my shipment was significantly lower than that of USPS, UPS, and other delivery services I'd gotten quotes from. I received a tracking text right after I dropped off my package, and it was delivered 13 days after the drop-off. I was impressed because I did this in December, a couple weeks before Christmas. Overall, I would use their service again when I need to ship things to Vietnam! read more

My new spot to come ship food and goodies to Vietnam! Minimum is 5 lbs that you pay for regardless of whether you actually have that much stuff. They are very kind in letting you know this and encourage ty to fill it up to get more value for the money. They just need your phone number and address and phone and address of where it will be sent to and should text you a tracking link. $13.50 to ship a box of cookies and a tin of dried fruit is more than reasonable since it's cheaper for me to ship to VN than in the US and my family will really appreciate it for the holidays. They will need to see the contents of the box so don't seal it all up before you go - they will help you with that! Big plus shipments go out everyday so they encourage you to come 10-15 before closing if possible to have time to process. read more

Always use this place for sending things to VN. Fast and reliable. Also all employees are friendly and fun.

The Vietnamese Cargo Company to Vietnam! I have many items to Vietnam using this courier! read more

Good service, decently priced. The many packages I have sent to Vietnam have always arrived in a timely manner. Would def continue to use their services. read more

I've used VietAir Cargo three times now. I have friends in Bao Lam, Cao Bang in Northern Vietnam. I been shipping electronics, mask, groceries, etc. the electronics carry a surge charge for customs and tax. The agents are very helpful. You just drop off what you wanna ship. They will handle all the paperwork and packaging! They also have a office on HCM City. The office in Vietnam will contact your receiver once it clears customs. Thank you and pleas keep up the great and friendly customer service. Smiles, Sam read more

Recently sent a few items to friends and family in Saigon and it made it through within 2.5 weeks even with all the shipping restrictions imposed by the government in Vietnam. One recommendation I would give if you're shipping at this time is requesting it to be shipped via EMS after package gets to Vietnam. That would be the quickest way! read more

What business does the season have a lot of extra money, plus the way the staff talk is very unprofessional, does not respect customers. This company sent this product for a long time but lost all trust read more

I came there because i read those good reviews here, but the real quality is really disappointed. Who said its cheaper than other places?? Totally not!!! They tell you one price but adding up their stupid fee or tax or something like that. Please be carefull to double check the invoice before you sign or pay them though. Anh guess what??? After 12 days i have no clue about my shipment. I called them and they say they will rush the merchant in VN. I use the services around SJ area but they all ship your package faster than this place. Never come back again,and i already told my friends not coming here. read more

The staffs were very professional. The worker was fast displaying the items, took pictures, counting them, and packing up neatly. My relatives in VN received the package on time. The delivery person in VN helped my elder relatives brought up the big package to the floor, he also was very patient to wait for my relatives to count and verify all the items. Thank you so much for the super services . My relatives did have a joyous Tết. read more

I have shipped 5 times to wife in vietnam. Very fast, affordable prices. Never any problems. Thank you so much!

I have used VietAir Cargo 4 times to ship items to my son and his wife in Vietnam. The service is exceptional. I am kept informed on the package's progress with texts and e-mails. Delivery is made directly to their apartment. The price is reasonable and shipping time is fast. I have used FedEx, USPS and UPS in the past and VietAirCargo is the best! read more

My family in Vietnam received products on time and in good condition. We were very happy with the service and the price. Highly recommended.

I goes here to send money and gifts back to Vietnam often. The staffs here are friendly and everything deliver fast and easy.

Great.. gioi qua..dep nguoi. Nice service. I like shipping here. And people resive the packet faster. read more

Called and asked about shipping from VN to US, the girl that answered the phone sounded pissed off and kept saying NO, NO we don't. NO. Literally NO to everything I asked her. what the............. read more

I sent a small box of stuff to my family in Saigon on Thursday, they received it on Wednesday the week after. My mom even praised that the delivery person was nice, didn't even ask for tip, and the box was carefully packaged! Please keep up the great service. I'll keep coming back! read more

I highly suggest you Never use Vietair Cargo ( locate at 1208 Story rd, San Jose). On 3/4 I used their service to ship my package to VN, they told me the pacakge will deliver to VN on 3/10. However, until now( 4/25), the package has not yet arrived VN. I tried to call them many times and they always ask my to wait and no solution to refund for me since my VN customer has already rejected the package b/c of late shipment;(. They keep asking me to wait forever. The way they treat the customer is very unprofessional. I use the service from other vendors that they have never shipped the package late more than 2 weeks. If over 2 weeks, they will refund for me since they do not want me to wait anymore. The staffs are very unprofessional. They ask me to send the bills and receipts for them, and never reply my email. When I ask to meet the manager, the staff told me he cannot tell the manager name or help me connect the manager. This is not normal! The business looks like scam, treat customers in unprofessional way and try to avoid their responsibility to their customers Never use Vietair Cargo service again! Instead of refunding me $300, they are willing to damage their business brand name read more

I have used Vietair Cargo service many times. They are very professional and the shipping price is also reasonable. The estimate arrival time is pretty accurate as well. I havent had any problem with this shipping company so far read more

Ln đâu tiên đi gi đ v VN, mình cũng tìm hiu rt nhiu ni và ri quyt đnh gi đ ti vietair cargo. Nói chung thì dch v và cách làm vic rt tt. Mình rt thích ch này read more

Good service with fair price. They packed my goods nicely thus they arrived without any damage. Shipping time is reasonable.

I give one star because I can not give lower. After 10 days, I still have not received a reply email. They charge extra fee arbitrarily. They work through automated emails like a machine. Be careful when sending merchandise with them. read more

So far so good! The shipment was faster than I expected. And the fee is reasonable. This is my first time here and it won't be the last. :)

Disrespectful staff in San Jose, Racist, and have no desire to resolve issues. If you're lucky enough to get your things on time and not have to speak to the staff at their local office in SJ, then its ok. But the customer service should be better when they charge more money than any of the other places in San Jose to ship, and also very strict on package sizes and quick to charge you overages. No more loyalty program (they discontinued), and no incentives, just bad customer service and its a gamble to get items on time. There's better options. read more

Wooooow, so I just got a phone call from Vietair to apologize me for the late delivery. It's definitely a big PLUS. I was so surprised the way they do their business, like they know what they are doing, they treat their customers like God, super professional and friendly. I am absolutely satisfied and feel peaceful to do business with them. I am gonna move to Texas in a couple of months but absolutely use their service again and again. On top of that, I'll also introduce Vietair cargo service to all my friends or whoever wants to send stuff to Vietnam. Finally, I just wanna say thank you to Vietair team tried to make my package delivery happen in time (though late better than none). Keep up your good work and I belive your business is going to develop greater in the future. With best and Happy Lunar New Year!!! Phuong Martinez read more

This is only place I trust to sent the gift back to my hometown. The price is reasonable , just only 1 week sometime not even one week my family at VN can receive my stuff already. Will come more often.!! read more

The worst experience had. The lady has dark eyebrows. She is rude. She was mean to me. She was laughing at me. Long story short : agressive service, poor experience! Definitely don't recommend this place! read more

I DO NOT recommend Viet Air Cargo. We paid out of pocket to send our package to CA from Tx. A guy at Viet Air asked for the tracking information from Tx to CA. Same man that works there told me BEFORE there was even a problem that the package was sent to the wrong address and might not make it. I said I used the address from your website. We Triple checked and it was correct but still the package didn't make it... When we called FedEx they said they didn't change it but someone had the tracking number and sent it to a Completely different address in Milpitas California. When you Google the address the phone number comes up for the business is no longer valid. FedEx confirmed that we sent the package to the correct address at Viet air but that someone changed it. We had hundreds of dollars worth of gifts for our friends in Vietnam gone. We'll never see it again. Completely disheartening to worry the package will be stolen on the way to Vietnam and have it "lost" in the states. I WILL NEVER USE VIET AIR CARGO AGAIN. read more

First time using their services, and I could say I'm satisfied. After a long research of the carrier, I decided to give them a try reading all the positive reviews. The staffs were very friendly. I could tell the girl felt sorry that I have to pay $100 for an oversize box since the content couldn't be repacked to a smaller box. They carefully examined the boxes and the items inside (don't pre-pack if you were to drop off the stuffs at the location, they will open and repack it). Great services! read more

So far so good! It was my first time using VietAir Cargo service to ship stuff to my business partner in Saigon. We shipped a pretty large shipment (over 300 pounds total- about 17 boxes) from New York City to Saigon. The process was easy and fast. There was a little hiccup at the SF airport as my stuff got inspected by the TSA for whatever reason, but they got cleared fast and I was informed promptly by Vietair for emergency action when it happened. Thumps up for customer service! Price wise, they also offer the best quote so far. I live in New York and there're not many Viet shipping companies here that i can use. I did a quick search and had a few phone calls to get quotes from a few big Vietnamese owned shipping companies based in CA. Most of them sounded very unprofessional on the phone which concerned me about their service. I don't feel comfortable negotiating the cost on the phone and i would prefer everything to be written down on paper or documented in the emails. After a few calls i felt more comfortable using this company after talking to Thuan. No over-promising, every steps are documented in the customer profile makes it clear and easy to track the shipments and their locations. So, I basically shipped everything to their office in SJ, from NYC. Then they take care of the rest of the process and deliver the shipments safely to Vietnam. My shipments reached VN shortly after it had reached Vietair Cargo office in SJ. But they were stuck in VN custom for a few days before they were delivered to final destination in SG. So their time estimation is correct. It takes a few days to process, sometime it's quicker, and close to a week sitting at VN custom waiting for clearance. The total time is about a week to 10 days. I hope they will keep up with the good service. I would recommend this company to everyone. read more

Fast shipping. Quick response. No damage to my items. No missing items. A trusted company. Prices are a little bit high if ship to my hometown in Vietnam. I wish they have one office in Oregon. read more

Vietair Cargo is the way to GO when shipping items to Vietnam. I've been to quite a few places to ship items to family in VN and no other place can beat their price or service. They are very professional and handle your items with care. Other places I have been to, broke several of items and when I called to ask what happened and to please replace the items they said they couldn't. At Vietair Cargo I asked them before shipping to make sure to handle my items with care because it is fragile, and they assured me that they will handle with care and that there's also an insurance policy that if my item does get damaged they'll reimburse me. I mean what more can I ask for?! Definitely the ONLY place to go when shipping internationally. I would recommend this place to all my friends and family. read more