Never in my life have I had such a seamless visit at any state of federal office. Took my mother in…read morelaw to get an emergency passport. The officers at the front entrance were pleasant and patient. The receptionist at the third floor where the office was at took down our appointment number and gave us a number instantly. We walked up to the first window where all documents were checked and told to have a seat. We were called to a window in less than five minutes. The process was completed within ten minutes. We were told to come back at 3:00 to pick up her passport. They allowed us to line up at 2:45 and had the passport in hand by 3:00. I complimented multiple times that they had a great system. I had went back in 2018 and got in line at 6:00AM. During a time where walk in were still taken. That was a 3 hour wait until I got to the window. This process from when we entered to when it was complete took a total of 25 minutes. It took longer to find parking than to get the passport application done. It's still best to be prepared. Paperwork in order, pictures taken beforehand. They only take contactless payment and not money orders or checks. Very simple, very seamless. Salute to the SF passport agency and all the federal officers at the door.

Big building with lot of security. Come here ahead of your appointment to avoid delay. Third floor…read moreto passport agency. Prepare all your documents before coming, check what you need online. The staff are professional and work quickly. Way better than DMV. 1 day to renew rushed passport! Parking is easy 1 block away for $8 per hour.

I would give more stars if I could ! Very knowledgeable and…read morehelpful staff. I called and all my questions were answered, the people on the phone were very polite and friendly. Thank you so much for an awesome experience and service. Worth every penny.

Update: The Owner reached out to me right away and corrected the situation. He put me in touch…read morewith one of his experts Lester who was able to answer my questions. It appears what happened below is a training issue. I didn't end up going with them in the end, but I appreciated the follow up and resolving the issues. I'd consider them in the future. Original Review: Wow, the communication is horrible. I called just to ask what they do differently so I can understand the value. Quite simply the question is "Can you get the visa for me at the chinese consulate faster than if I were to go myself?" The answer was "I don't understand why you would ask that" by Katrina. Uh, because your business advertises that it provides expedited services, why wouldn't I ask that. Katrina was very defensive and not helpful at all. I guess I'm going to the consulate myself.....

Needed a passport ASAP for my first international trip. Passport Depot got the job done!…read more I waited until the absolute last minute and did the two week expedited service. I never had a passport before so I needed more than just a renewal. Passport Depot was incredible at making sure I had all the right documents, setting up appointments with the Postal Service, and got me my passport a week earlier than expected. Huge lift off my shoulders, the team was nice and professional. I highly recommend using Passport Depot!

We have been going to Passport Depot for years now, since they were located on Haight St. They now…read morehave a beautiful new location in Union Square. Let's be honest we never keep track of when our passport expires. Then when you suddenly book a last minute trip, you notice you're passport has expired and you're franticly trying to see how you can get it renewed before your trip. Michael and Christine take all the stress of getting an appointment and filling out paperwork for you. They expedite and streamline the renewal process for you, saving you time and stress. When you're handing over your passport to an agency, you want to make sure that they are professional, trustworthy, reliable and that everything will be handled with care and on time. They also can help you with travel Visa's and can answer any questions you may have. When I was renewing an expire passport for my mom recently, I also noticed that they have a passport card available now that works as a secondary ID, or for domestic travel if you don't have a real ID. Working with them for our passport renewals has given us peace of mind that everything will be handled properly for us in time. Great customer service. Would highly recommend.

Got my China visa TWO weeks ahead of when I asked for it (created the request 11/2, documents…read morereceived at office 11/16, visa ready on 11/26)! Efficient service. Since the consulate recently removed the option to book appointments, this is the cheapest option I found for getting the visa and IMO totally worth it to skip waiting in the consulate line. The website is a little outdated but updates with the bare minimum information that is needed. You can ship materials ($37 each way) or drop them off at the in-person office in SF. My total invoice for getting the visa was $380 -- $185 for the mandatory consulate fee, $185 service fee, and the remainder was a processing fee. Other than that, there are no add-ons for "checking documents" or "photo print" (which is not necessary for the SF consulate) like other websites, which I appreciated. One of the biggest downsides: it is *really* difficult to contact customer service (the phone lines have 20+ minute wait times and my email went unanswered). Overall, I was able to get my visa for China within 3 weeks using this service. It lifted a huge burden of stress off my shoulders. When my 10-year visa expires, I would definitely consider reusing this service!

I submitted all the paperwork and they kept telling me to update my work history for the past five…read moreyears, which I did, and it turns out they don't even need this information. Then they said I had not updated it despite having updated 3 times. I called them to update it and they said it can only be done through their website which doesn't function. Then they gave me a refund minus $180 or so. This is a rip off and these people are incompetent.

These guys... wow…read more Was scheduled to travel in February, and had planned on renewing once back due to uncertainty of timing and the process, then resort renovation ran over, did not open and we did not end up traveling. Couple weeks later, unscheduled need to travel international appeared on short notice and well, now the crunch right? Not at all, quick search of reviews on Yelp and found Stephen and Aaron, just about a week start to finish for these two miracle workers. Solid, clear communication throughout, reasonable fees and a turnaround that removed all the stress around renewal and away we go! Could not have been easier or smoother. Thanks guys!!!

Stephen saved my trip in September. Just saw my passport was about to expire and my trip in…read moreSeptember is all set and paid for. Stephen got my new passport to me in a week. Awesome service from the start of the process. It was a breeze. Thanks guys for the great service!!

I highly recommend Bay Document Services and Phillip Monares for your visa/passport services…read more I decided to visit my son who lives in NE China this coming spring. The most daunting part of planning is the Visa for entering China. I chose Bay Document Services and I am so pleased with the owner, Phillip Monares. He answered the phone when I called to enquire. He followed up via text messages to answer any questions that I had about the process. Parts of my application were rejected and Phillip explained what to do. He was right there through the whole process! My passport and China Visa were returned to me today. I am ready for my trip. (I diddled around getting the application to the embassy, and then had to wait for the Chinese New Year closure to pass, but the whole process took about a month.) I highly recommend Phillip Monares for document services.

We are so appreciative of Phillip Monares!! We ran into so many scam artists and so much…read moreconflicting information when we needed to renew our passports in a pinch. He was extremely helpful, informative, and professional. Thank you, thank you, thank you!!!

I called Visa Network with some questions about getting help with obtaining a visa into Vietnam…read more The representative I talked with - Vanessa - was really helpful. She was very pleasant and I clearly felt she was interested in giving me the best guidance and advice possible. I still don't know if I will try to do an eVisa myself through the local Vietnam Consulate or go through Visa Network and I told Vanessa that. She said she understood and she still encouraged me to call back if I have any questions whether I go through Visa Network or not. Very good and wise customer service. Kim

While I was so busy nagging my boyfriend to get his passport renewed 2 months before our Europe…read moretrip, I forgot to check mine... no, I was very sure that mine was expiring in 2024 so I decided not to check. 5 weeks before my trip, I happen to take a peep at it and completely freaked tf out. Due to the long processing times, there was no way I could get my passport back in time for my trip. I spent 3 days from 5 AM - 8PM calling the Passport Agency to get an appointment. Nothing, they had nothing. And if they had something, it was in the next 24-72 hours in another state. After doing some digging around, I came across Visa Network. If you're ever in a pickle with your passport, forget every other agency, just come to them. A few reasons as to why you should choose them as your new passport agency: 1. They reassured me, listened, asked me about my trip, gave me advice and next steps. They made me feel so valued and heard. 2. They are extremely personable, empathetic, organized, thorough, transparent about their prices (which are reasonable compared to other agencies charging to $800-$1000's), and they returned my calls and messages in a timely manner. 3. I sent out all of my paperwork and old passport on June 26th, I picked up my new passport today (July 13th). I had chosen for my passport to be expedited in 4-5 weeks but they got it back to me in 2 weeks + some days. 4. I opted to go pick up my passport in the office in SF. The office is easy to find, garage parking wasn't too bad, and the team had me open my passport there to ensure it was correct. I was extremely worried about giving such an important document to some stranger who might mess it up, overcharge me for their services, and not get my stuff back in time, but they proved me soo wrong! I cannot thank Marcus and his team enough! I was a ball of anxiety and stress for days. I don't know how it's possible that he got it back to me so quickly, but he did the damn thing. Thank you again, team Visa Network!

Notary refused service and then charged $1.50 for printing 2 pages. Stay away. Waste of time.read more

Great service and they have all kinds of boxes at really reasonable prices. Dee is awesome with her…read morecustomer service and assistance with my package needs. She also takes great passport photos! Finally, their services are reasonably but you have to pay for what you use! Their time included.

This business is now CLOSED in San Francisco…read more We have used these agency multiple times and I am so sad that it is not open now that the government has slowed their response in getting passports issued. What a loss for the city and surrounding communities.

The worst. Don't waste your money nor time. They pretend they going to make you an app with agent…read more They lied. Once you go to "agent app" they said this company always do this. I had to tu o bug her to please help me. "The Passport Office" is a rip off. I did all paper work and mail my self. The Passport Office only gets your money that's all.

I had a very pleasant experience with their service. They were all quick and responsive throughtout…read morethe entire process.

Spencer Chase is a scammer. I wish I had read the recent reviews before paying him…read more I hired Spencer for assistance for a Chinese Visa application. Similar to other reviewers here, he initially seemed very responsive and knowledgeable, but then the delays and excuses started. Since he has had legitimate experience in this field, his excuses seemed reasonable, so I gave him the benefit of the doubt. In the end, they were all lies. Here is an incomplete list of the excuses he used: "Waiting for the pickup notification" "Should be today or tomorrow" "It will definitely be next week" "They are a little backlogged at the Consulate" "Should be any day" "Will contact you soon, at the consulate now" "Should be getting the pickup ticket tomorrow" "They are prioritizing business first, ticket applicants second, and non-ticket applicants like yours third" "This delay is not typical" "Your application was batched with a tourism order last week" "I've been using all methods to try to get this done as soon as possible and it will be completed this week" "I got the pick up date and it's for next Thursday" "I just received one for another case that was submitted shortly before yours so it looks like we're almost there" All of these excuses sounded believable and made the process sound like it was always tantalizingly close to completion, but every one of these updates was a lie. Every. Single. One. I was a fool to have believed him. I hired Spencer in July when he promised it would be done in 2-3 weeks. I had to threaten him with legal action in order to recover my passport in November (4 months later, still with no visa in hand). After getting my passport back, I went to the consulate myself. The whole process took just 40 minutes (mostly waiting in line). It makes my blood boil just thinking about how Spencer strung me along for 4 agonizing months because he couldn't have bothered to go to the consulate for a mere 40 minutes. He exploited my inexperience and took advantage of my patience. My advice for anyone applying for a Chinese visa: do it yourself. The consulate updated their online application process in October 2025 so it's much smoother. If there is anything missing in your application, they'll tell you online exactly what you need. When it's time to submit your passport to the consulate in person, you just need to drop off the passport. The processing is super fast now because they've already reviewed everything online. And you don't have to pay a penny until your actually pick up your passport with the visa. Even worse than wasting your money and time, Spencer will ruin your travel plans and your mental health. He never planned on completing the work. Please don't make the same mistake I did.