This visit was absolutely disappointing. The technician, Darryl who came did not call me with a 30…read moreminute heads up call, which seems to be standard for any appointment at the house. He did not clean off his boots and brought dirt into the house and is on the runner of my stairs. He did not really care when I mentioned this either. He did not have a ladder ready to bring inside because it was wet and on top of his vehicles so I had to get the ladder for him that I had. He left the floor dirty with insulation that came from the attic and didn't even offer to clean it up....didn't even acknowledge it. He left without saying goodbye...this whole visit was strange and I sent a note to complain. Laurie was very considerate and timely, but I don't think the same for the rest of the company. Her manager Matt does not care for follow up in customer complaints.

WE had a gopher problem. Gopher moved into underneath our outside deck. Digging holes, running on…read moredeck scaring everyone. On The Spot set some traps to capture the critter. Next day, angry gopher trapped inside trap. Taken to forest area miles away and set free. Happy ending for all! Will use again.

Found a dead bug and freaked out not knowing what is was. I called them early early. Derek texted…read moreme to let me know he received my message and that he would reach out after he was done with an inspection. He told me I could send pictures though. Which I did. He responded not long after easing my fears. Very professional, attentive and helpful!

We had a squirrel infestation in our rental property that was migrating to the neighboring condo…read more The other owner contacted Derek at Eliminex and we paid $1600 for the service with a 8 month guarantee. The squirrels returned a few months later causing extensive damage and Derek has not even bothered to call us back. We contacted him several times, our tenant and the neighbor with no response. Horrible and ineffective service as well as breach of contract. Please see photos below to see the damage, which would have been avoided if he had done his job well. I would absolutely not recommend Derek, it has been the worst experience.

Evans was responsive, courteous, honest, and made sure we had all the information before making a…read moredecision. I had originally described "just 3-4 nests," but when he came out and saw the whole house was infested, he didn't bat an eye! We're keeping him!

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

I contacted AtticCrawl for a free consultation because I thought I had an issue with the ductwork…read morein my upstairs crawl space. I had to put in window units upstairs even though I have central air conditioning, because it was always hot in summers. Ralph came by, looked at the crawl space, and suggested that it was my attic that needed more insulating. I didn't even know I had an attic because the home inspection report said a previous addition upstairs was the attic itself. Ralph was right. He gave me a quote, didn't try to upsell me, and answered other heating and cooling questions I then had. The crew, led by Francisco, were three hardworking and polite guys who neatly cut a small hole in my upstairs ceiling, blew in fiberglass, went into the crawl space, vacuumed it entirely, cleaned the transfer grille that was located at the top of the staircase (bad location), and closed everything back up. If you have uneven temperatures or think you need a new unit, get your attic insulation looked at, even if it's inaccessible to you. Not a DIY job. Let these guys do it, it's all they do and they know their stuff.

Zak came out to give us an estimate for a 3 year Bat and mice issue that 3 other people could not…read moresolve. He was professional, explained everything clearly, told us what we need to look out for - and some complications of keeping the mice out. His team came out and in 5 hours had remediated our attic and garage while securing the home. Franchesco was the lead and him and his team were professional. My home was fully protected- they worked really hard and were happy to answer all questions and show us pics of what they found and their work. I cannot recommend this team enough!

Wildlife Control Specialist were very professional in handling the bat situation in our attic…read morespace. They responded in a timely manner, provided all the background information, were very thorough and timely, and gave a clear recommendation to resolve the issue. While the solution was a bit expensive, and I may have been able to find it a bit cheaper, I felt they had a corresponding quality of workmanship. I would contact them again to help with any additional issues (hopefully I don't have to go down that road!)

Matt was absolutely amazing to work with and a true hero! My cat was chased up into a tall tree…read morelast night. When he didn't make his was down by morning I started to panic. My husband spent all night trying to lure him down and even broke out our tallest ladder but it just wasn't big enough. Not knowing who to call, we contacted the Wildlife Control Specialist around dawn. Matt explained that while they do not work with domestic animals, he was happy to help us. He took his time to establish a relationship with our cat before bringing him down. Matt was professional, friendly and saved the day!

Got ant problem despite of us spraying constantly. Had the exterminators came by, and we have not…read moreseen ants in our house for months now!

Used Olympic today for an unwanted quest in our kitchen. They arrived on time, and were very…read moreconscientious of our home. They were able to handle getting rid of the rodent pretty quickly, and then did an inspection of our house to see if there were any other concerns. Overall, we are very pleased with their work, and would recommend them to others that may have a need for pest removal.

A technician came to my home today unannounced to do our "spring service", which would be fine,…read moreexcept we have a newborn and my wife was breastfeeding when the tech knocked. I was not home at the time and my wife put me on the phone with the tech who apologized and said "you were probably sent a confirmation via text or email. It looks like it's been a busy week for you though so no worries if you missed it". I did not, in fact, miss any confirmation, since none was sent. When I called Cowleys to inquire what happened, they said they don't actually confirm these visits - they just show up?? But then why would you knock on my door if you don't need anyone to be present? This is WILDLY unprofessional behavior - not just showing up unannounced with chemicals in a home with a newborn, but then trying to gaslight me for your lack of communication. The entire phone call felt like the rep was annoyed at me and she did absolutely nothing to help beyond adding me to a "list" where they would notify me to confirm future visits. I've received confirmation from them in the past, so I don't know what happened on their end, but I cancelled my service with the rep immediately. What a waste of money this whole ordeal was. I DO NOT recommend these people at all.

Total scumbags they won't let you cancel contracts even if you want to pay out of it. You have to…read morecall at the end of the month or the auto renew your contract even though you tell him 20 times with the emails that you don't want their services anymore. I'm surprised they're still in business to be honest.

Master Attic just did a full cleanup of my attics. From the estimating process with Dave and the…read moreremoval of old insulation, rodent proofing, and installing new insulation with Roberto and his team, I couldn't have asked for a better experience. Roberto and his team were experts in this field and would keep me updated throughout the day, asking me to see the progress, and answer any questions I had. They were not in a rush to leave and wanted to make sure the job was perfect before they packed up. Hard to find a crew like this, they are absolutely the best!

Master Attic removed old insulation, sanitized & replaced with new insulation in our attic that had…read morea mice issue for years!! My husband & I were so impressed with the service we received. Jorge & his team did an excellent job of removing the insulation & also protecting the areas on the first floor of my home. This great service started with the salesman, Joe. My husband was impressed with his knowledge & his patience with us in getting the job scheduled! Thank you so much & I have been spreading the word about your Excellent company & the services you provide. Well worth the money!! I now have piece of mind. Sandy J.

If you need an exterminator for bed bugs, this man is not your guy. He came for an appointment…read moretoday and was here for 5 minutes. Yes, you read that right... 5 minutes. For a bed bug problem. All he did was spray some pesticides and barely covered any ground. Bed bugs are a very different pest from any other pest you'll deal with, and he accomplished absolutely nothing for us today. I work remote and planned on working at a coffee shop today, and wasted my time planning around the appointment because we were informed that we would need to vacate our apartment while they did work around our house. So much for that! I would have expected at least SOME effort to inspect our apartment and maybe try and look around for where they might be. Nope! Barely even lifted a finger. His colleague stood outside the house the entire time, and Gary wasn't even willing to touch the mattress. I had to pull it out for him. What kind of exterminator is afraid of getting their hands dirty? It's your job to find bugs and exterminate them. At least pretend you're trying dude. Before he came, he had us empty all of our dressers and put our clothes in airtight bins. I'll admit, that's good advice, but that's something you'd probably read online before dumping money and time on someone like this. So yeah, thanks for regurgitating obvious information to me. This guy didn't even bother looking into any dressers or closely inspect any of our beds. He made absolutely no effort on his part. I ended up finding more bed bugs myself after thoroughly inspecting my roomate's room, and putting actual effort into making sure that we dealt with them the best way we could for the meantime. If you are reading this and you've discovered bed bugs in an early stage and it's not a big infestation yet, I highly recommend that you watch Mark Rober's bed bug video and follow it religiously. Buy bed bug traps for your bed, encase your bed in a high quality bed mattress cover, apply diatomaceous earth powder in a thin layer around your room (please wear a N95 mask and do your best not to inhale any of it), etc. Follow everything in that video before your bed bug problem becomes an infestation. Please watch that video. It will do you justice. If you caught your bed bug problem too late, you'll need a professional. In other words, not this guy. He might have good reviews for other pests, but he has absolutely no idea what he's doing in regards to bed bugs. He's afraid of them. He ain't gonna help you. Thanks for nothing, I'm sure whatever my landlord paid you was worth it.

I first hired a national company to take care of yellow jackets nest. A guy came, did some…read morespraying, told me the YJ would be gone in a day. Next day, YJ were having a party and did not appear like they wanted to leave. I found Family Termite & Pest Control on Yelp the next day. What caught my attention is that the company does not have you sign any contracts, they come and take care of things that you ask them to take care of. I left a message on Yelp and received a response from Gary in fairly short timeframe. He was at my door steps the following morning and took care of the problem. That same evening, I did not see a single YJ. Gary took care of the problem in quick and effective manner. Price was also very reasonable. I will definitely consider FT&PC for any future pest needs.