Overall I'd rate this place as effective, easy to schedule, but expensive…read more 1. The doctors here are generally very knowledgeable but not that caring; 2. Front desk is effective. I've never had a problem securing same day appointments. 3. They are a MGH affiliate so appointments can get expensive if you have HSA.

Excellent health care providers and adm. assistants. They take good care of me. I see my PCP and…read moredentist.

politics play a huge role in the timely manner in which you are seen. I wore a Trump shirt…read moreunwittingly one morning and was told because I was 5 mins late I would be pushed back all the way to the last appointment, ever since then this pcp dr Kim has been dicking me around making me wait hours even though I showed up earlier than the requested arrival time.. I have been looking for a better office because of how terrible these people have been toward me but j also gonto there substance abuse program which is amazing. no complaints about the staff there's. but I just find it odd that after years of me going there they see a Trump shirt and now all of a sudden I am dicked around EVERY TIME I have a medical issue. it's terrible

Everything if you want to get false diagnosis, lose your baby or get trash care come here. If you…read moredon't then seek your care and primary care doctors elsewhere. If I could put ZERO stars I would

The kindness and the care they showed was amazing as if we've known each other for years.read more

Love my doc but getting an appointment is a MISERABLE experience. Just trying to get an annual…read morephysical takes a year's wait. How is this even right??? Why have insurance and why have any type of preventative care in place if you can't see the doc?

I have been going to BIDMC for several years, My Physician (Dr. Deroachers and her staff actually…read morelisten to you. I have also have had surgery. All successful and pain free. Nursing staff is very good taking care of their patients

Really truly can't say enough good things about this office. Dr Li and Jenny are just incredible…read more He has one of the rare amazing bedside manners that as someone who works in medicine myself struggle to find even in my own coworkers or my other doctors sometimes. Plus he is just so so knowledgeable or he knows the right people to refer you to if he needs to. There's a lab onsite so you don't have to travel to the main hospital for that. I've had my fair share of health issues and I always feel welcome and safe and understood here. Oh and they're always running either on time or early, I've never had to wait. Wicked responsive on patient site too. Location is nice and easy to get to and has security before the elevators which is a nice touch in the area. So glad they take my newly changed insurance, I was almost willing to pay out of pocket to keep coming here!

I've been a patient of Dr. Ramos for many years. She is a fantastic doctor! She really cares about…read moreher patients. She doesn't rush you and takes time to listen to you and talk to you. I've had other doctors and she is really the best. Makes you feel comfortable and remembers things that you tell her. Only thing that wasn't great was sometimes its hard to get an appointment or you wait a bit but thats typical everywhere I've found. Her nurse Beth is really nice also. They actually make going to the doctors not so bad. The office is great cause it is associated with Mass General. Great hospital. Moved out of state to NYC and I really miss the wonderful care I received. Hoping to move back and be her patient again one day!

I made Dr. Ramos my primary care physician before ever meeting her. I LOVE her. She is so nice and…read morehelpful and willing to take the time to explain everything in detail. She wants you to ask questions and doesn't seem to judge anyone. The first time you go is really just for a consultation so I had to make another appointment for a physical. The only problem with that is that the appointment is in May because she is so busy! Her nurse, Beth, told me that she will return my calls (if I call) and really be my contact because Dr. Ramos is so busy. But I am hoping that isn't an issue. Also, the convenient North End location means that if I were to ever get sick, I wouldn't have to travel far to see my doctor. Although getting an appointment with her might be an issue...

Last week I had a thyroidectomy performed by Dr Jeremiah Tracy and his team and stayed overnight…read morefor monitoring. I was incredibly impressed by the care and positive attitudes of everyone I encountered, from a security guard who found us looking for the right atrium and offered to lead us there, and the doctors, but most especially the nurses. The nurses in the PACU were incredibly kind, advocating for my needs and helping me understand what my recovery would look like and what steps I should take when discharged. I would highly recommend Tufts for surgery, and whatever they're paying their nurses is not enough because they're genuinely the best!

As a person with a kidney transplant, I have been impressed with the care I have received from the…read moreNephrology Department, as well as several ancillary departments that have treated me for additional issues (Rheumatology, Cardiology, ER). The nursing and support staffs provide excellent care, and the hospital rooms are very clean.

very caring. they are the Best doctors and caring and wonderful nurses everybody in this hospital…read moreis wonderful extremely caring, extremely smart and there are the reason I am still alive today. The nurses have the best in the world. I cannot speak enough of how wonderful the nurses are and how helpful and caring.

Absolutely awful! Very disappointing! Seven hours to get bloodwork back. Five hours to be…read morecalled back for a CT scan. Just terrible! Left us in a waiting room all day with no lights on.

Nice facility and a great substitute while we've been long awaiting for the Northend Waterfront…read morelocation to be completely renovated. This Charlestown location can be quite far from downtown Boston, hence a bit inconvenient, but it was a necessary and welcoming substitute for getting your regular six month dental checking every six months -- again, since the Northend Waterfront location is undergoing some restructuring/reconstruction. Front desk staff are very friendly, friendlier than the Northend, I must say. Overall, highly recommended!

This is such an amazing place. My hygienist is the absolute sweetest person. I've met with two…read moredifferent dentists and also love them equally! It's rare to find an entire dental clinic that is so competent, up to date, and enjoyable to go to. I used to have an extreme fear of the dentist, as I've had many bad visits in the past. Once I changed to this place though, I actually look forward to going. My dental health has improved significantly since attending.