I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

Usually renting a car requires standing in a long line for forever, only to end up getting to the…read morefront of the line, and being told that the car you reserved a month in advance is no longer reserved and or available. That was NOT my experience here. My experience here was great. They made the process of getting a car extremely easy. Keep up the great work!

Zachary was extraordinary, helpfull and quick. Super easy pick up & drop off. The only thing I have…read moreto say regarding the car they offer me, it had an strong smell to humedity. And when i received the car it wasn't clean outside, I had to tell them to clean it.

This is the best Enterprise that I've ever rented from! It is the closest rental car location to…read morethe Miami port. So if you need a car when you get off of a cruise, this is definitely the location to go to. The office is in the lobby of the Marriott hotel. Was in and out and on my way in record time! One thing that I love about Enterprise is that you can pick up in one city and drop off in another. So we got off a cruise in Miami and drove to Orlando to Disney World and then dropped the car off at the Orlando airport four days later. The manager Thomas followed up with a minor issue I had and followed thru with a positive resolution.

I've rented from Enterprise at the Miami Airport several times, and they continue to make the…read moreprocess quick, easy, and stress-free. The customer service is consistently excellent. The staff is friendly, professional, and keeps the rental process moving efficiently. There are also plenty of vehicle options available, making it easy to find something that fits your needs and budget. One tip for travelers: if you're returning your rental before a flight, be sure to allow yourself extra time. After dropping off your vehicle, you'll need to take the airport train and do a bit of walking to reach the terminals. It's a smooth process, but it's not as simple as pulling up directly to your gate. Overall, Enterprise at Miami Airport delivers reliable service, a great selection of vehicles, and an efficient rental experience. It's my go-to choice whenever I'm flying into Miami.

Super easy and fast pick-up & drop-off.. lots of cars to choose from..rented a convertible since…read moreit's my first in Miami..Damien was super helpful with my drop-off..

This location is prompt in terms of service and they are very informed about all the Sixt perks, so…read moreit is good to know that you are being taking care off and that you are in good hands. They have more availability than other locations and waiting area for you to chill if the agents are attending other customers. Also there is a convenient Starbucks right next to it. Lidi and Anibal are the master behind the desk and to be honest the complete team. The pick up and drop off process is also very convenient as it is right in the curb of the Intercontinental hotel. I feel a Sixt vip in this location.

My reservation was for 5:45pm pick up, due to traffic I didn't arrive at the InterContinental hotel…read moreuntil 6:05pm and a sign was posted that they were closed and there was no one in sight. I called the number on the desk (888)749-8227 and had conversation #06740079 where they re-assured me that it will be cancelled and I will get a full refund as long as I communicate the incident through Expedia (whom I booked through). Expedia submitted the refund request to Sixt but it took 1 week for Sixt to reply to them with a denial. Sixt won't give me the refund even though their agent verbally agreed to cancel the order and give me a full refund. They never communicated that they closed 15 minutes after my reservation time and that it's a 30+ drive from the airport.

Fantastic experience, in a busy business & tourist area , we were expecting the worse . The staff…read morewere amazing , friendly & patient w/ the crowds .

First of all, they didnt have the car i reserved. I reserved for a jeep wrangler, because i was…read moregoing to the back. They didnt even give me a choice in what my other options were, they just gave me a genesis. Decent car but not at all what i reserved for. I tell them the way they can rectify the situation is to comp me for the gas on the rental, not only do they refuse but the customer service rep hangs up on me. Worst service I've EVER gotten, and i can't wait to talk to corporate. Will NEVER give my business to alamo AGAIN, and i will alert the masses what kind of people work here.

I had an outstanding experience renting from Fox, and Kevin made the entire process smooth and…read moreeasy. From the moment I arrived, he was friendly, professional, and genuinely focused on providing great customer service. He took the time to explain everything clearly, answered all of my questions, and made the pickup process quick and hassle-free. Taught me a few things so I wouldn't be charged in and around the city. The vehicle was clean, well-maintained, and exactly what I expected. Kevin went above and beyond to ensure I had a smooth experience, and his positive attitude made a rea positive outcome for me. If you're renting a car, I highly recommend Fox, not too far from the airport and took me approximately 15 minutes from the time I started walking off the plane to their shuttle. Excellent service, and an overall five-star experience. I'll be renting from Fox again!

Absolutely horrible!!! Booked a trip through Expedia. My flight got canceled so I had to get…read moreanother flight and that delayed me 3.5 hours. When I went to pick up the car, it was two hours pass the pick up time so they canceled my prepaid reservation. Needless to say I had to rent another car which cost $500. On top of that there's a ton of hidden fees. I reached out to Expedia since that's who it was booked through and they pretty much told me I was out of would have to deal directly, which makes zero sense since it was booked through them. You would think they would handle all the bookings. they finally gave me a number for fox rentals which was a corporate number and they pretty much told that if the car is not picked up within two hours it's their right to cancel even if it prepaid. I'll never book another rental through fox again!!

Best of the best Easy. Clean. Best customer service !…read more Service with a smile The whole team is amazing and the car was clean and on time! This willBE THE ONLY PLACE I WOULD RENT FROM WHEN IN MIAMI!! Congrats on getting service and business done with five gold stars!

If I could give 0 stars, I would…read more My family reserved a van well in advance, but when we arrived, we stood in line only to watch employees give the vans we needed to people who were behind us. One customer was even handed a van without realizing she had one reserved, while we were told to keep waiting. To make matters worse, the manager walked away when we tried to speak with him instead of addressing the situation. We ended up waiting over 3 1/2 hours in the scorching Miami heat just to get the van we had reserved. The entire experience was disorganized, unprofessional, and incredibly frustrating. Reserving a vehicle ahead of time should mean something. I would not recommend this company based on how poorly they handled our reservation and customer service.

I will not be returning to this Enterprise location. M They…read moreadvertise that they will "pick you up," but that was not the case for us. We had a confirmed 9:00 a.m. reservation and were told they could not pick us up, so we had to pay for an Uber to get there. Once we arrived, we were informed that there were no rental cars available. We were told some vehicles were expected to be returned, but none had arrived yet. There were already three people ahead of us waiting, meaning that even when vehicles did come in, we would not receive one -- despite having a reservation. We ended up spending 90 minutes waiting with no resolution. A reservation should guarantee availability, and unfortunately, that was not our experience. Very disappointing service, and I would not recommend this location.

Super easy check in process. I was able to choose whatever car I wanted in the vehicle class that I…read morerented. I ended up with a Hyundai Sonata since my first car was an '01 Hyundai Sonata, which was fun. The car was clean and ready to go.