This business is closed and no longer exists here. Court records show that they got into criminal…read moretrouble for operating without insurance or registering their jet skis and having proper safety equipment. If you come here now all the equipment and the floating dock is gone.

I am shocked and furious to even be writing this review, because other than the FRAUDULENT CHARGES…read morewe actually had a great experience... On August 3, at 3pm I went onto the website and booked what I thought was 2 Early Bird specials for August 10th. Paying $309 online. Come Thursday, August 10, my group and I go to the address on the confirmation email. When the employees were unable to locate my reservation in their system, I showed my confirmation email. To which, we discovered the reservation was accidentally made for August 3 at 10am instead of August 10 at 10am. One employee called someone, who I can only assume is 'the boss' and told me they could accommodate my group for an additional $45 rescheduling fee per jet ski. Upon closer observation I realized that my confirmation booking email (which is sent immediately upon booking) was received at 3:02pm. I shared this and contested the additional rescheduling charge (totaling $90 for 2 jet skis) due to impossibility of performance. It should not have been possible for me at 3:02pm to book a tour that already occurred in the past, at 10am. Photos of the confirmation email attached. The employee nicely said there was nothing he could do. He did mention not seeing my name on the early bird ride reservations for the week prior, which supported my evidenced claim of the improper booking. So i asked: online it says you take walk-up's. What if I was just a walk up? I was told it would be $308. At which point I told them, I will dispute the previous charge with my bank- because that booking should never have been allowed to occur. And at this point, I was just a walk up customer with no reservation. They ran my card for another $308. I was told they would void the improper reservation, but they did not. To my surprise, I was charged an ADDITIONAL $600! This charge was performed after I left, I was never told any additional charge would occur and there was absolutely no incident or damage to justify this charge. Between 1) not refunding the improper impossible booking, 2) Attempting to shake me down an additional $90 for 'rescheduling' and 3) Charging $600 out of the clear blue sky I am OUTRAGED! This business is an absolute scam with extremely shady practices! Such a shame because the employees, Alejandro and Kevin were very friendly, the ride was great and we planned on coming back- likely multiple times! Alejandro even took great pictures of our family that I will cherish. I tipped $50 cash in appreciation for their services. And walked away pleased. Until I looked at my bank statement. I am shocked and stunned and feel OBLIGATED TO WARN THE PUBLIC. To be wrongfully out $1000 is a big deal. I have already disputed these transactions with my banks fraud department. I guess you could say this experience was more than what I bargained for.