Friendly staff everywhere, including the ski area. Breakfast & dinner were included in our stay and the food was very good and plentiful. They apparently host many school trips and there were many HS aged people there. This was not an issue during our stay but staff told me they have had groups who have trashed the place. Room was clean but door latch did not work so needed the deadbolt to lock the door. Mattress needed to be replaced. read more

Rented timeshare from owner: 1 bedroom main building. Extremely outdated decor, wall paper and everything else, Disgusting pans, the unit we had had locks on cabinets, drinks left in fridge, oven broiler door falling off, someone stole Tv wire so making it unusable, wall paper peeling off wall and couch bed had linens on them from previous stay instead of removed and new ones supplied. Let's not even start with cleaning was as bad as it gets , coffee grinds in coffee machine, Very dingy, dark and unpleasant. If I was owner I'd want to know where my Maint fees go cause wow read more

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This pkace is very outdated.It is the Sunday after 4th of July and alot if things are not open.They advertise oysters and class on the half shell.Its now Wednesday July 8th and still no oysters or clams.They were also suppose to have chicken fingers fries and other foods. All they served is hamburgers and hot dogs.We have a group of Children running up and down the hall all hours of the day.I complained and nothing.I am sorry but I would not recommend this place at all.We have a kitchen and it has one small pot for like gravy and one steel frying pan with everything sticks too even with spray.This pkace needs a major overhaul read more

Our stay was very disappointing, especially considering how expensive it was. While we expected the property to be somewhat dated based on the photos on Booking.com, the actual condition was much worse than anticipated. The room felt old and musty, the furniture was very outdated, and our door would not latch properly unless it was deadbolted from the inside. The photos on Booking.com were misleading and did not accurately represent the property. The check-in process was not smooth. We booked two rooms for our family based on the listing photos, but when we arrived, our rooms had been assigned far apart on the same floor instead of near each other. We also discovered that one of the rooms was an efficiency suite with two separate sleeping areas, which was not clearly represented in the listing. Had this been made clear, we likely would not have needed to book a second room. Another disappointment was that there was no complimentary breakfast, despite our expectations. We did eat breakfast one morning at the Garden Café, but it was extremely understaffed, and we waited nearly two hours for our food. Finding our rooms was confusing due to the layout, and the signage was not helpful. We had also hoped to spend time at the pool, but many guests had "claimed" chairs by leaving their belongings on them, making it nearly impossible to find a place to sit and enjoy the area. The only staff members who provided friendly and helpful service were the security team, housekeeping, and the shuttle bus driver. Unfortunately, the rest of the staff did not demonstrate much hospitality, which added to our overall disappointment. Overall, this stay did not provide the value we expected for the price we paid. Between the misleading listing, poor room conditions, lackluster service, and multiple inconveniences, we left very dissatisfied and will not be returning. read more

we get into the hotel and we see weird stains on the mattres sheets and we found poop in the toilet from the other guests. we whent to the diner for dinner and it took them an 1 and 20 minites to order our food. and they were bugs all overthe place and found hair on the sheets I STRONGLY DO NOT RECOMEND read more

Old, run down and outright creepy like The Shining. Rooms are very spacious. That's the only good thing I can say about this place. read more

We have been coming to Villa Roma since 2019 during the Summer and we love it, although it has definitely gone downhill because we do have a fun time during the Summer, and we decided to try and come here for New Year's Eve. We were all so excited! We arrived today and it is not at all what we expected. There is only one word to describe this trip so far "FREEZING"!!! Everybody is walking around in jackets and ski caps, or have heavy blankets wrapped around them. The halls feel like a morgue. We just came from the nightclub and everyone was complaining about how freezing cold it is. I actually saw children crying and their parents had to take them out. My daughter and I tried staying for the show, but had to walk out because we couldn't take it anymore. You have to be so happy if you happen to run across a small area of the hallways that has a "warm spot". ARE YOU KIDDING ME???? We spent over $700 a night for this New Year's Eve event and we can't even enjoy it. How can you run a hotel like this and expect people to ever come back? It's a disgrace!!!! For all the money I spent and I have to get sick, and now my daughter has a sore throat! Not to mention, I was in shock when they told me I have to pay for the New Year's Eve party after the dinner. WHAT?!!! I was never told that when I made my reservation. I am now so disgusted with this place and my heart is breaking because we truly loved it. Definitely going to look for other options from now on. Who knew I'd be spending my time in a freezer, and now I'm in my hotel room instead of being in the nightclub. THIS IS WHAT I SAVED UP MY MONEY FOR?! Another thing to add on because, we had to go to our room instead of the freezing nightclub we thought we'd get some snacks at the very least to have in the room. Well, SURPRISE, SURPRISE, the vending machine is broken and I lost money. I think it's time we all looked elsewhere for our hard earned vacation. read more

Cool place but needs updating. Food was great. Employees were very friendly. We met some nice people. Loved seeing the deer.

What a wonderful Holiday , The entertainment during Christmas week was full of Laughs and Amazing Magic. It was great to just Laugh with the kids. Thank you Doc Holliday and the rest of the staff. Filomina read more

We had a great time for the murder mystery weekend with our kids and would definitely come back for the murder mystery weekend. Not sure if we would come back for more than a weekend as they're renovating so a lot of the activities were unavailable during our stay and the kids would potentially get bored however would absolutely consider bringing the kids back again for a weekend once renovation is complete. read more

Villa Roma Resort - Venues & Event Spaces Near Me - Callicoon, New York

The place was a disaster. Broken door locks to rooms no security. Some food inedible. My dinner Fri night was a piece of old clearly frozen too long fish. That said their Sat lunch was good. That was the only good meal the others were just adequete. Also bathroom toilet had flushing problems. New owner must have let place go. Stay away read more

They are horrible. The check in took hours and the rooms weren't ready. Everything is very outdated. It's like going back in time. They actually hand u a metal key. Old small elevator. Dinner was supposed to be at 6pm. I am here with 150 ladies at a convention. We r seated at table they then say dinner is at 8pm cause they are backed up. 8:40 still haven't had dinner. Every store is overpriced 5 handicap spaces and the parking lot is a block away. Small small tvs and old air conditioners that are super noisy. The bellhops were nice. Pass on this place not worth it. The bell hops were nice. read more

Very disappointing. Very poor dining experience when you have to argue with the Maître d' over your seating arrangements. Games and contents failed to have any equipment available in a timely manner. No paddle for pickleball or they are damaged. Afterwards, the general manager calls to apologize and states he will call right back with some partial refund or discount and then never returns the call. Goodbye Villa Roma! read more

If I could give this place zero stars, I would. My stay at Villa Roma Resort was nothing short of a complete disaster. From the moment I walked in, I felt like I had stepped into some rundown, forgotten relic from the 1970s -- and not in a charming, retro way. This place is filthy, poorly maintained, and laughably overpriced for the dump that it is. Let's start with the room: disgusting. It smelled like mildew and disappointment. The carpet was stained, the furniture was falling apart, and I genuinely questioned whether the sheets had been changed. There was a kicked-in door that looked like it had been patched up by a blind raccoon. The TV didn't work, the bed was broken and slanted like a death trap, and to top it all off, the toilet seat was cracked -- I mean, how do you even let that go ignored? Ever sat on a toilet seat that's pinching your leg because it's broken? Not exactly a spa experience. Then there's the "arcade" -- what a joke. Most of the machines were either out of order or gladly stole your tokens without delivering a second of entertainment. No refunds, no apologies. Just more evidence that the owners don't care about guest experience -- only your money. And speaking of people who don't care: the staff. Wow. I've never encountered a ruder, more indifferent group of employees in my life. Every interaction felt like I was inconveniencing them by simply existing. No one smiled. No one apologized. I could've sworn one front desk person actually rolled their eyes when I complained -- as if they'd heard it all before and just didn't give a damn. The whole place feels like it's just coasting on the fumes of better days. It's clearly neglected, outdated, and understaffed by people who would rather be anywhere else. Don't waste your time, your money, or your sanity. This is not a resort -- it's a borderline scam. Avoi myd Villa Roma like the plague. Stay literally anywhere else. Sleeping in your car would be cleaner, cheaper, and probably more relaxing. read more

It's a really cool location with tons of amenities but needs a lot of updating. I understand they are under new ownership so hoping that will happen read more

Pack a nice outfit for dinner, bathing suit, your toiletries and a couple tops and bottoms. A little cash for tips and some off the cuff fun games. The rest is card only or you can bill to your room. That is all you need to enjoy Villa Roma. We stayed in the hotel, on the Futura wing. Rooms were far enough back to be peaceful and had a small balcony perfect for the free morning coffee (in the morning at 7:30am across from the elevators, main floor). We had the all inclusive plan which provided a wristband. Included was most activities, as well as breakfast and dinner in the main dining room on the third floor. Food: so good. See the pictures. I was shocked. You know how lunch wasn't included ? Well I wasted a lb of coldcuts I brought with me because dinner is a feast! Portions are epic and the food is delicious. You'll be having your left overs for lunch the next day. Drinks besides water are not included so bring up your room card or credit card if you'd like some wine. Breakfast, it's a buffet. It's pancakes, cinnamon French toast, eggs, potatoes, danish, oatmeal, juices, pastries and an omelet bar. Entertainment- I was lucky enough to be there on one of the nights Keith Doughtery's production of, "The Souprano's: Villa Roma or Bust," was performed in the forum. Soo hilarious and interactive ! I mean, belly laughs! The next day he also led the sip n paint. My daughter is non verbal and I was really worried about meeting her sensory needs on this trip. There is an entire inflatable bounce room yall! She loved it! We played in the kiddie pool area. Then we went to the game room to do the craft (she made a visor) which was very nice. Also the game room has a smaller play area for the toddlers, she was a bit too small for the big slides in the playground (she caught some radical air though!). Everyone I spoke with was a Villa Roma regular, ready to share stories and experiences. One of the highlights was a dance party at night on the mezzanine (personally my favorite area, have an espresso martini and look out on the entire property from the balcony). My parents came with us and did the zip line, archery and lounged by the pool. We just got back and are thinking about Christmas time... read more

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Very dark, dingy rooms that haven't been updated since the 80's or before. The second room we were in was larger with more light, but stunk of cigarette smoke. read more

Knocking down and rebuilding to todays standards an entire building for entertainment was completely shut down Main building the game room is a disgrace everything is completely outdated basically Villa Roma should be called YMCA read more

If I could give half a star I would.....hotel is falling apart the staff is the rudest I've ever encountered & the food is nursing home quality. To boot they call it a "resort" but there's nothing to do besides go to a pool crammed full of people or a stinky arcade filled with rowdy teenagers. Do yourself & your family a favor & stay far away from this place...youll thank me later read more

The hotel is in great need of renovation. The hallways are malodorous and it doesn't smell like cleaning fluids. Our room was unlocked by an actual key. There was an apparatus attached to the door that appeared to use key cards previously. After entering the room, we noticed our door doesn't latch. In order to stay shut it has to be bolted. For the price we paid, it is severely lacking.​ read more

Mold. Leaks. Old carpet. Everything is moist and the arcade room smells like a teenagers armpit. No chefs. No bumper boats. Tried to get a smoothie. No ice. No cash. No credit card. They trap you in a resort far away from everything and expect you to pay out the ass for bland food. Empty bars everywhere. Not enough people to work. Two physical fights in two days - caused the arcade to close. Screaming kids and adults. You would think with how much they charge for everything they would have more many to pay for more employees and do basic maintenance or update their infrastructure. "I feel like I'm in a McDonald's from the 1970s." Personally I enjoy the bingo but they shouldn't let kids buy bingo cards as it's illegal for minors to gamble. The only good thing I can say is: thanks Maza for trying your best to be a good server and celebrating birthdays! DO NOT GO HERE (unless there are MAJOR RENOVATIONS / new owners who give a single shit) read more

Stayed mid-May for a quiet getaway with my husband. The resort needs an upgrade.. the gym was sad, and landscaping is non-existent. However, hanging said that, if you're looking for a place to chill and you have little ones, this might work for you. Indoor and outdoor pool (outdoor opens Memorial Day week) , bowling on premises, raceway, nightly entertainment and a great place to eat also on-site And more importantly to me, it was CLEAN and everyone was friendly and helpful. Not much to do in town but we did watch a movie and had dinner in town at Callicoon Brewing restaurant ( do not recommend) read more

Villa Roma Resort - Venues & Event Spaces Near Me - Callicoon, New York

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Listen to reviews!!! Booked last minute so didn't do much research. Disgusting! First they gave us a room that was never cleaned.. people's food etc left behind, so do they even change sheets or anything? Then their solution is give us keys to a room with a family still in it that we had to walk in on. Their excuse it's a busy weekend! Ladies at the front desk were terrible/unfriendly/unpleasant people. To top it off nothing they advertise is open! Indoor pool, nope. Zip line, one of the outdoor slide areas, a kiddie splash pad area, bumper boats and a few others not even open. Horrible and run down place that is not worth the money it cost to stay at all read more

This place is horrid. We paid $600 for the night and I feel like I'm in a 1980's sitcom. One thing is worse than the next. All the so called activities are across the street. They have an arcade that is nasty along with a completely empty area. It is depressing at best. The bowling alley has 6 lanes and was closed for the employees dinner. The bounce house area is about 20 degrees. There are no employees everywhere. We are here now and if I could drive in the dark I would be headed home. Do not come here. Please - it is a disgrace read more

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If I could give them zero stars, I could. This is a run down, poorly run property with poor customer service. We arrived to find our room 236 has no shelves in the little refrigerator and clogged sinks -- one takes almost 30 seconds to drain. We arrived in the afternoon and tried to tun on the TV this evening. There are two TVs, one in the bedroom and one in the sitting room. There is a TV remote in the sitting room. It does not work. The "light" button doesn't light up the controls, indicating a dead battery. The remote for the bedroom TV is missing. We cannot turn on the TV manually because the cable box has no ON switch - you have to use the remote. The TV power switch is recessed under the bezel. We turned on the TV and got "No Signal" on a blue screen. We called the front desk several times and staff finally came after an hour with a new remote and programmed it to the TV. Other issues: it would be nice to have a nightstand on each side of the double bed -- this is standard in all motels/hotels. The lamp on the dresser in the bedroom is not plugged in, because there is no available outlet behind the dresser -- just a duplex outlet in use for the TV and the cable box. How hard would it be to put a cube tap on the outlet? UPDATE NEXT DAY: Staff came and serviced the clogged sinks. On the plus side, the room has new carpet which is very nice. read more

Villa Roma Resort - "No Signal". That's the best we can get in this room. - Venues & Event Spaces Near Me - Callicoon, New York

Enjoyed the stay we had at the resort. Liked the live music and the bartender Blake was great she was very knowledgeable about drinks and had a great personality. She went above and beyond with staying after the show was over to serve everyone. You guys have a gem in her read more

I'm only giving them two stars the place is very rundown needs to be renovated. Hopefully the new owners will be taking care of that. I did not think the staff were very helpful or friendly and not informative, no signs telling us where to go, our room was not in the main building. Our phone did not work, the bathroom toilet was not connected to the floor and never told us there was another side to our room meaning a kitchen. None of the activities we're going on, looked like there were plenty of things to do but not open. I'm going to make excuses! It was off season but for the hype that friends tell me it was not worth my drive. read more

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We are currently staying at the timeshare section of the resort. I DO NOT RECOMMEND coming here as a timeshare holder! The building equipment is broken, dirty, or simply unavailable. The doors to patios are not repaired, torn screens, bad carpet with duck tape trying to hold it together. They give you an ice bucket in the rooms but no ice in the building-you have to walk all the way down the road, across the street into the main building to get ice! An ice tray is provided but good luck getting any ice to come out it. On the bright side, there are plenty of activities to do especially for little ones except access to the outside pool because although the weather is very hot, upper 80's, the pool is closed and no workout room available either. If you stay at the hotel side in the main building it seems you have access to more items, but without being in the rooms, I can't say if the insides are better. read more

I have been to the villa roma for the holidays . enjoyed it all . accommodations are great facilities are amazing I had Emma for housekeeping . amazingly pleasant and aims to please . went to aerobics water Class with sue at 9 am everyday and she is awesome . always very patient and professional . I pushed myself every morning to join her class . I set my alarm everyday didn't want to miss any of her classes . great experience Looking forward to my next stay at villa roma with all the extra touches . molly read more

Two stars because the bar area was nice and food was ok. The room was gross! Smelled like mold, bed was uncomfortable, stains on the floors and air conditioning barely worked. The place is very rundown!! Barely any of the amenities were available. I'm glad we only stayed one night. read more

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If zero stars was an option, that's what I would give it. I DID NOT STAY IN THIS ROOM!! The timeshare side of this resort is One of the worst places I've ever stayed. I work in the hospitality industry, and stay at many different resorts across the country. This has to be the most dirty and disgusting. A little bit of effort would go along way read more

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Our event at the Clubhouse at Villa Roma was excellent! We began planning our event a year ahead of time. Cheryl Dunne and the rest of the staff were helpful and pleasant, making sure that everything flowed smoothly throughout the night. The food was terrific, and got many compliments from our party. We had the choice of the number and setup of tables, as well as whether or not we wanted the dance floor. The dining area and cocktail bar were clean and comfortable, and the furnishings were arranged so that everyone could easily mingle and visit. The event started promptly and our hostess, Cheryl, and Tyrone and staff were available within minutes if we had any questions or needed any assistance. Our buffet choices were served hot, and the line moved quickly, never running out. The new bathrooms near the dining area are appreciated, a huge plus! We remember the location of the previous ones were not as convenient. Cheryl is a great asset, helping to plan logistics for everything, including a TV setup we used to display our group's photographs (using our own tablet). We highly recommend this venue for a party or get together. read more

Villa Roma Resort - Before all of our party arrived, view toward the bar - Venues & Event Spaces Near Me - Callicoon, New York

Shocking that this place has not been shut down by the state health department. Stayed one night in a room in which I slept in my shoes due to the filthy carpets, sheets, & shower. Demanded a refund the following morning and moved to a motel down the road. Black mold throughout. Wish I could post pictures here! Truly a shocking experience. read more

Not one hotel, motel, resort, B&B, inn, etc. stay in my life had prepared me for who I had the experience of meeting at the front desk here. What an absolutely miserable human being. The fact that's the customer facing employee they choose to set forth is telling about the whole property really. If you have nowhere else to stay, beg someone for a ride to anywhere but here, maybe a ride to Walmart to buy a tent to sleep in instead of staying here. Just woof. Villa Roma, more like Crapa Catskills. read more

Have been to the Villa Roma for several years for a theater conference for high school students and the staff and food were excellent. Heidi and Adam took care of our needs for over 72 hours and they went above and beyond to make us comfortable and welcomed. They have always been more than reasonable on our costs, to make this conference affordable for the students. read more

We're timeshare owners and have been coming to Villa Roma for 15+ years. We have an "off season" week at the start of the summer which means it is less crowded, but there are also fewer activities going on. As others have mentioned, the resort is in need of a lot repair and maintenance. A lot of the photos on their website are older so be warned. Our unit, had a lamp with a broken knob that didn't allow it to be turned on, the AC unit was loud, there were several bugs and spiders that made their way into the unit and some windows no longer opened (or couldn't be shut if you did open them). The furniture in the unit is quite old and has been well used. While the unit has AC in each room, it is quite damp and you notice it when you sit on the furniture and your swimsuit never quite dries. The patio has a few plastic chairs on it which were in acceptable condition, but the wood railings were wobbly and falling apart. All of the appliances were in working condition. The wifi in our unit was very poor and would disconnect frequently. Verizon cell phone service is not strong. We mainly use the pool when we go. The pools themselves were fine and there were life guards on duty. The pool area could be spiffed up. Many of the pool chairs were worn and dirty. They are the same ones that have been there for years. Towels are available for use at the pool, but they are fairly thin so you may want to bring some of your own. I've heard if you go during the "on" season you need to arrive to the pool early to save chairs as they fill up quick. The activities and grounds also could use some work. There used to be lots of activities to do throughout the week, but now it seems like the same activities are repeated every day-sometimes twice a day. The roads have a lot of pot holes and there is a lot of weeding and mowing that could be done on the property. All of that being said, it is a good place for families with kids to gather and hang out if you don't mind some older facilities. There are lot areas for small groups to sit and eat or play games. read more

This place is old and tired. The whole place needs refurbishment. At one time years ago. It was fantastic, but it has gone downhill over the years. read more

I was here for a fraternity convention this weekend. This place did not disappoint me at all. The food was great. Everything was around the resort so you didn't have to travel outside the confines of it to buy stuff. I highly recommend it. read more

Villa Roma Resort - Villa Roma welcome sign - Venues & Event Spaces Near Me - Callicoon, New York

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Roman cafe took almost 3 hours for our food besides that Everything's good ROMAN CAFE IS THE WORST

In this time of Coronavirus cleanliness is essential. While they have laminated signs that the rooms are sanitized. Below are pictures of the reality. When brought to their attention their best solution was to bring in housekeeping again or upgrade the room for an additional 200 cost. My answer, if your housekeeping is not taking sanitizing seriously, the rest of the place is equally as dirty as the room. Do yourself a favor. Stay home and stay safe. This place is hazardous to your health during this Coronavirus time. read more

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