this businesss never answers the phone at al. always takes about an hour just to get a charge…read morenurse, worker or even a supervisor on the phone. don't send your loved ones here

Great place recommend go visit they have fun activity's and more clean place and kind workers. care…read morequality is amazing

I was happy with the care my mom received at the Congregational Home after a fall she had. She was…read moreonly on the rehab floor. The CNAs were very good with her. One even sat with my mom when she could sense my mom was feeling very down. The HUC on the rehab floor is Fi and she is amazing. She has everything scheduled for you before you know you need it and has transportation to and from appointments as well. All of the staff was very friendly and easy to communicate with. If a loved one needs rehab and Congregational Home is a choice you have, choose it.

After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

My mother in law was here for 5 years. Three years at the attached assisted living facility and 2…read moreyears in the nursing home. She had nothing but the best care possible from both facilities. They would call us if they had the slightest concern and we greatly appreciated that. The staff was very compassionate and caring every step of the way. We highly recommend it.

St. Anne's is operated by the Sisters of the Divine Savior order and as such is still run in a very…read moretraditional Catholic manner, very unlike the profitable corporate capitalist cancer that has usurped the American healthcare system. I'm not Catholic, I'm giving you a sociological observation, the staff and administrators here exude sincere compassion driven by their faith. I do volunteer entertainment work so any assisted living-skilled nursing facility I review is going to be good at scheduling social activity and cultural stimulation for patients and residents, but St. Anne's seems extra special in this department. The outside isn't so attractive but the insides are clean and comfortable, the chapel is lovely and there are many friendly gathering rooms. Family and friends seem quite welcome but the most remarkable thing about this place is that the food is good, though they did foist some decaffeinated coffee on me.

If I could rate it zero I would, known for excellent staffing - nursing was fine, PT/OT staff…read moreexcellent, most nursing assistants ok, but not willing to listen to family members regarding pts limitation. Not using safety equipment appropriatly. Asked and signed for safety equipment on Tues and did not get rails on bed until Friday. Pt tried to get up Tuesday night during a fire drill!! In the middle of the night!! Family was told it was a drill. Why was there a drill at night? No one called person listed as first to call about the fall. Not notified of abrasions on pts knees. Nursing assistant allowed to speak to family inappropriately! With family witnesses in the room administrator sides with staff. Due to conflicting stories family not allowed to see family member who is now at his limited defense's. The only thing 4-5 stars is the building!

St. John's is a beautiful senior living facility where you can live independently and transition…read moreinto full care when/if eventually needed. Being able to stay in the same complex is a bonus in not having to adjust to a new environment at a time you are more vulnerable. The facility offers many amenities for every type of lifestyle. There's an onsite gym/pool, chapel, library, beauticians, extension of the MOWA art museum. They offer many excursions around Milwaukee and being on the bluff above Lake Michigan offers a great location to watch lakefront festival fireworks all summer long. In addition to the regular cafeteria style dining, St. John's offers a higher end dining option with Taylor's. The service at Taylor's is impeccable and really gives you the feel that you are out for the special dinner overlooking Lake Michigan. The apartments (at least the one I visit) in St. John's are a little dated but the common areas have all been updated and the facility continues to expand. Keep up the good work St. John's, the facility, staff and amenities seem to be top notch.

I needed help on short notice to find a caregiver to help my mom home from a two week stay in rehab…read moreafter an injury and Home Instead sent a lovely women for the day and everything went smoothly. I do not have longterm experience with this company so I do not know all the providers they use but they helped us out under difficult circumstances and it was great - I would use them again if need be !

The worst experience ever! I wouldn't recommend them to any one. The girls have very little if any…read moreexperience, they don't show up when scheduled, leave without finishing their work, which they sit and watch t.v. When you call to complain it only gets worse. We had to take turns being there with my parents because we couldn't trust what they would do. My parents were just so upset my 92 year old dad told them to leave!

As other reviewers have noted, this place has abysmal ratings, including a 1-star rating from…read moreMedicare. I also found out that Medicare has cut off funding to this place, not once, not twice, but thrice! How bad do you have to be for Medicare to say they're not going to pay you anymore? And what happened to "Three Strikes and You're Out"? I would think they should have closed this place down by now. I don't know how bad you have to be before the government shuts you down, but I would think getting cut off by Medicare 3(!!) times would be enough. Everything I have seen personally at this dump certainly confirms the low ratings. I have absolutely nothing good to say about this place. The Facility: The place itself is a dump: dirty carpets, dirty floors, dirty windows. Broken down equipment too, including room furniture and wheelchairs. The place stinks too - literally and metaphorically. Wear a mask, even though they aren't required anymore. Just to help block out the smell. The Care: I don't even know where to begin here. Patients are left out in the hallways unattended for long periods of time, as if they're just bags of yesterday's trash. Call lights left on for hours without response. I'm not sure some call lights ever get answered. Heaven forbid, you have any kind of emergency. Employees are more concerned about getting their own meals rather than making sure patients are fed and properly nourished and hydrated. Medication delivery to patients is spotty. I heard some patients complain that it took forever to get their meds or they weren't exactly the meds they were supposed to get. The Staff: First of all, I know when you are rated 1-star by Medicare and are rated in the bottom 20% of facilities nationwide, you're not going to get the "cream of the crop" or "best and brightest" for employees. You are going to get the dregs, people who can't get a job at better facilities. And that's what we have here. Staff are generally rude, unprofessional, unhelpful and defensive. Better not to deal with them unless you absolutely have to. But the real problem here isn't the line staff. It's the management, although I hate to use the term "management" for these people as they clearly don't have a clue how to manage. The head honcho is so useless, it's not even worth time commenting. If you want to find nursing "management", and I use that term very loosely, just look on the patio. They spend a lot of time there feeding their faces with junk food and smoking. Nothing gives me less confidence in so-called "health care professionals" as when I see them routinely engaging in such slovenly habits. Quite frankly, their Backwater Rube-i-tude is written all over them. I would guess there isn't more than a sixth-grade education level in the bunch. How they got nursing licenses is beyond me. From a Cracker Jack box would be my guess. I have, however, asked the State Board of Nursing to look into the licensing situation at this place, just in case. Quite frankly, I wouldn't trust these people to clean up after my dog, let alone be handling healthcare for some of the most vulnerable populations. I would also recommend that you document everything. In any way you can. There is a problem with truth at this place, so it's best to have documentation to counteract it. You will probably want to get a lawyer too as the level of health care knowledge, and especially health care law, is very low here. Have an expert in your corner. But really, it's probably best to save yourself all the bother, and just avoid this place in the first place, if you can. Also, as I was doing research on this place, beyond all the stuff I mention above, if you read some of the stuff on the State's website, this place has been assessed thousands of dollars in fines, slapped with numerous enforcement actions, and the record is littered with alleged patient neglect, alleged medication errors, and even alleged wrongful deaths. Pretty much anything you can think of, and just another reason this god-awful hell hole needs to be shut down. Summary: This is a trashy place, run and staffed by trashy people, providing trashy "care". This shoddy little sh-thole should have been closed down a long time ago. I can only hope for the sake of the patients that it is shut down. And soon! If I could, I would give it Minus 10 Stars. There is absolutely nothing good about this place. Stay away from it if you can.

Abusive and neglectful staff. This was one of the worst experiences in my life. I was completely…read moreignored at first. Nobody came when I was pressing the call button. I was yelling at the top of my lungs for help while pressing the call button for over 2 hours. Ended up calling 911 from land line, as I thought my bladder would burst. (cell phone battery was dead) Two staff then arrived. One screamed profanity at me for calling 911. I could see into the bathroom fifteen feet away, but they refused to help me get there. They threw me a giant square thing that felt like a flat diaper and insisted I pee on it instead. Without even allowing me to wipe, the woman grabbed the leg I just had operated on and lifted it forcefully into the air, grabbed the diaper sheet, and threw my leg forcefully toward the bed. It was incredibly painful. I had been stripped of my dignity. I told the woman I needed my pain medication and water. The temperature in the room said 89 degrees. I had been crying and yelling for help for hours. The woman hissed at me, then unplugged my call button and land line phone and both left, and shut the door!!! Nobody returned for another 3.5 hours. I was so thirsty and couldn't ever remember feeling that panicked before. I was facing the wall clock. By then, it had then been over 9 hours since the last time I had anything for pain and this was one day after a knee replacement. I had been given a dose 1.5 hours before my transfer to the rehab facility. My teeth were chattering from the pain and I was shivering. The lady literally broke the pill in half to give me a half dose of what the doctor prescribed. She told me she didn't have to give me any more medication if she didn't want to and there was nothing I could do about it. I was told I should not have called 911. She was punishing me. She was pissed. Scared for my safety, and having no call button or operating phone, I somehow got up from the bed and onto the Rollator seat and pedaled my way to the center of the building where there was a phone. Crying and shaking, I called 911 again and insisted I was removed from the facility immediately. I was returned to the hospital. Doctors were completely aghast by the mistreatment. It took some time to get my shivering from the pain and shock from the trauma under control. I am still in shock over what happened. I was scared. I thought I was doing the right thing by signing up for rehab after my surgery. Turned out going home where I live alone was safer. This horror story spanned seven hours of my life. If I could give this negative stars, I would. Nobody should be treated like that.