St. Francis Manor is a small, friendly, caring home by the sea. The food is delicious and is…read morehome-cooked, unlike almost every other place out there. If your family member requires personal or medication care, an Island Health case manager can request service and a care aide to come into St. Francis Manor to provide the help. St. Francis is much cheaper than a private, long-term care facility and about the same price as an assisted living facility. The bonus is that because it is small, the staff know their residents much better and are all very kind. When my mother in law was living here, Carol Ann and Gerard (owners) went out of their way to assist her in emergency situations, quite a number of times. I work in the health care field so I know that other facilities simply would not have provided the individualized care that she received.

From the owner: Saint Francis Manor by the Sea has spectacular waterfront views on Dallas road! It is a fully…read morerenovated retirement home that offers quality service in a friendly atmosphere. This family owned and operated home has been serving seniors for over 15 years. There are three nutritious meals a day and housekeeping and laundry services are provided. Full time accommodations or respite visits are available.

Chandler Square blew it. After over a year of residence, my mom's memory caused some minor…read moreirritation with a few clique people. She was probably not a good fit for Chandler Square anymore and the management decided it was time for her to leave. The reason for the one-star rating is the way she was told to leave. Yes, "told." It was ugly. Rather than being kind to a 93 year old, she was basically told to get out ASAP in a very uncaring manner. Any good that came with my mom's stay was tossed out the window by a thoughtless manager who just wanted her out. My mom is not an emotional person. This experience caused her great anxiety. And the crying and hand-wringing was painful to see. It was totally unnecessary. I occasionally thought I might one day be a resident of Chandler Square. Not! After this experience I can tell you this: I will never live in Chandler Square and I will never recommend it to anyone. My recommendations will be just the opposite. The management just does not understand how to deal with people. They are cold.

I have a family member with an acquired brain injury residing at Beacon Villa. The staff are caring…read moreand conscientious. The management have been extremely professional and helpful. The residence is clean. The meals are excellent. No negative comments. I am happy my brother is living in such a safe and caring environment!

I worked here for a little while before some issues came up on a personal matter, they honestly…read morewere the best teammates and job that I've ever encountered I really do recommend this place not only for great employment but for an amazing home as well for your loved ones.

Note that the negative reviews, which were probably accurate, are now out of date. March of this…read moreyear the facility changed hands and the new management seems to have an excellent HR department. Across the board, the staff from the cleaning lady to the administration have been compassionate without being maudlin and very competent in their areas of care. They understand dementia deeply and bring years of experience to my brother's care. My 84 year old brother has middle stage Alzheimer's and we needed to bring him from an assisted living facility in Chicago to live closer to us as I'm his guardian. He's been there 2 weeks and is much more alert and oriented than when in Chicago. He welcomes the engagement with the staff and they are helping him come out of his shell. We are pleased, very pleased. I will try to update this in a month or two, but so far it has exceeded our hopes for my older brother.

If I could give this assisted living facility negative stars, I would…read more The manager, a tall dark haired man, was overly friendly in that fake sort of way. He tries way too hard to come off as charming and caring but I can tell he's not. I didn't speak to him directly but I am a great judge of character and I can tell by the way he speaks to others that he's not genuine. The caretaker/nurse who was speaking to my friend was visibly tired. She seemed burned out and like she needed a break. The morale seems to be low amongst these caretakers. She was pleasant but seemed to be frustrated and exhausted. I did overhear some of the other caretakers/nurses gossiping loudly and playing on their phones at the tables in the kitchen. It didn't feel professional. The music was country and way too loud. I don't imagine these patients want to listen to modern day country music. The Latina gal who runs the Alzheimer's unit is abrasive, rude, loud, and snotty. I can tell the employees don't respect her. I overheard them discussing how much they dislike her and I don't blame them. The way she was speaking to them was unprofessional and classless. I would not ever want to work for someone who belittles their employees, and in front of patient's family and friends. Every time I've been at this facility, which is 3 times now, I could hear her yelling at employees and reprimanding them in the most unprofessional manner. Why is she employed in this field? She belongs working as a jail guard or something. I was visiting a dear friend and if I had any say in it, I'd do what I could to find her a new facility. This one is dirty, it doesn't feel like a happy place to be, and most of the patients were visibly depressed. I understand that Alzheimer's can cause that, but I do believe more could be done to make these people happy. The overwhelming smell of urine was making it hard to breathe without gagging. I understand that this can be somewhat normal, but this was overpowering and I left nauseated. Bottom line: do not place your loved one here. They deserve better. I would not be surprised if this place closes eventually. Upon doing some research, it appears they've been cited and fined many times by the state.

the majority of the food in the "dining room" is more like cafeteria fare despite their boasting of…read morefine dining poorly managed at the top slow to respond to any requests still have not returned my deposit so I have to go to the Tenancy board to enforce it would recommend avoiding this place when I first moved there it was better but it really went downhill causing me to move elsewhere

From the owner: At Carlton House, your time is your own and the toughest part of your day is deciding how to spend…read moreit. We do our best to ensure that there's always something for you to do and ultimately, we value your freedom as much as you do. Whether you want to further your education by attending our in-house lectures, join our walking club as we explore scenic look-outs across town, or relax in our library with a good book, you're welcome to do it here. We provide an all-inclusive package of services that enables you to live an active and healthy lifestyle. We take care of the details so you don't have to: - Three daily meals, prepared by our highly-skilled and creative chefs. - Weekly housekeeping and bed linen service. - An extensive and varied leisure program focusing on social, intellectual and recreational opportunities. - Personalized transportation to appointments and shopping. - 24-hour emergency call bell monitoring and on-site security. - Daily "good morning" check-in program. - Compl

Very happy to have found such a caring place for Mom. The staff is very caring and they just…read moreremodeled. There are grounds to walk and they helped me find a solution. Reasonably priced too!

From the owner: We are delighted to introduce you to the newly remodeled Welcome Home Oak Harbor Senior Memory…read moreCare, a continuing care community designed to allow our residents as much personal freedom as possible through the various stages of aging in a safe and loving atmosphere. The later years of life can be especially challenging, but at Welcome Home we are here to help and listen to the needs of our residents, understanding their limitations and providing solutions, assisting our community members to customize options that will help them lead the lives they want. Our skilled senior care providers give you peace of mind as you let your elders live under our wings. Call us for more information regarding our services so that we can help you with answers to all your questions from helping a loved one with dementia to understanding the costs of transitioning into assisted living. Making that move is a process and we are here to help.

Four days ago, I wrote a review under my name, Pat G. I would like to amend that review after…read morebeing called by Jennifer, the managing director of HomePlace at Oak Harbor. She saw my first Yelp review and seemed sincerely concerned that I was upset as well as that it would reflect on her whole facility and the work she had been doing since she arrived in January. She sincerely defended the care they had given my husband. The nurse in residence had done her best I think. Jennifer also offered to call Frontier herself to do all she could do to correct the financial issue involved. A Place for Mom also responded on Friday and offered real help. So, my original review now seems less than fair and I apologize for that. I'm sorry it took the review to receive this support but it obviously made a difference. In my original review I think I gave credit to HomePlace for the satisfied residents they do have, which I hope showed fairness all along. I'm truly glad that Jennifer is trying to make things better.

From the owner: HomePlace Special Care at Oak Harbor is a senior living community located in Oak Harbor,…read moreWashington, and offers assisted living services and memory care for residents diagnosed with Alzheimer's and other forms of dementia. A member of the Frontier Senior Living network of retirement communities, which consists of more than 100 properties across nearly 20 states, the facility provides residents with a variety of attractive amenities and administers memory care through Frontier's renowned Spark™ Lifestyle Program, a Montessori-inspired approach that seeks to enrich the lives of residents.