Karen, the owner was very kind and worked hard to fine a dress that would make me feel special for my granddaughters wedding. The dresses were very fair prices ! read more

Petals and lace is such a gem. They are so nice and amazing. They everything you need from prom to Bridesmaids MOH MOB AND WEDDING Gowns for bride they offer so many selections and offer alterations in house! What more could you ask for 10/10 RECOMMEND!! read more

Buyer Beware! if you do purchase a dress from Petals and Lace DO NOT let them do the alterations. They altered my daughter's dress and it was horrible, when we went to pick it up and it didn't fit right, was told really nothing else they could do about it, said we just needed some tape for it to lay flat And stay on her shoulders. It was so bad that after spending $700+ on the dress she couldn't even wear it to prom, she was so upset she didn't even want to go to her Senior Prom. After the event was over, I called back to let the owner know she didn't even wear the dress because it would not stay on, and the owner said bring it back we will alter it however you want. Funny she couldn't help before prom. Thanks for ruining my daughter's last prom. Would give zero stars if I could. read more

Just don't. Unless purchasing off the rack and needing zero alterations don't go here. Other reviews are accurate.

I purchased a prom dress for my daughter here. We had looked at dresses at several stores before going to Petals & Lace and everything seemed to look pretty much the same. The dresses at Petals & Lace were fresh, unique, well made and just beautiful. My daughter's dress is stunning. They do their own alterations at the store. My daughter is small but with an athletic build. The alterations were perfect. The dress looks like it was made for her. The service was incredible. We picked it up yesterday and she tried it on again to make sure it was right. Then they packed it up and even carried it to our car for us. I highly recommend shopping her for formal dresses. Thank you, Petals & Lace for a fantastic experience!! read more

Let me begin by saying the ladies that my daughter and I dealt with were wonderful and super helpful. Karen was nice. My low rating is based on Karen's integrity, in my eyes. My daughter purchased a dress and decided the she didn't want the belt that came with the dress. But, once we went to the designer's website it clearly stated "Available in Three Lengths: 55″, 58″, 61″. Removable Beaded Satin Belt Included. Belt Also Sold Separately as Style 11247/11247W. Shown in Ivory/Light Gold." When we came in for the fitting and to accept the dress, Karen said that she would sell us the belt but my daughter didn't order the belt. BUT, the belt was in the bag with the dress. I called a few boutiques in Nashville and Arkansas and all said that the belt is included with this dress and they always give it to the bride whether they want it or not because it came with the dress. I reached out to the president of the company and received a call back from someone that wasn't helpful and took the stance that there wasn't much they could do if Petals & Lace wouldn't honor what was written. We knew right then that we would not allow her to alter the dress and I started not to allow her to steam the dress. But, my daughter said that we paid for this service when we purchased the dress, which is was. So, we took the dress to get it alteredat Sewing by Day (https://www.facebook.com/sewingbyday/) and brought the dress back to get it steamed, which they did a great job doing. In hindsight, I would have had my daughter try on the dress at Petals & Lace and went to another boutique and purchased the dress. It's unfortunate that Karen felt that the company charged her for the belt when it was clearly included in our bag and went on to say that she had to pay for the belt. Why would you purchase a belt if the bride didn't want the belt, unless it came with the dress and you were going to resell the belt. Integrity ranks well above all the other things that are included in a business's list of service. read more

Horrible service, owner mistreated customers. You only see the good side until you purchase a dress. Was terrible to her employees. Do not recommend read more

I would never give this lady my business. Karen, the owner, was actually pretty sweet to our faces. However, the way she treated her employees was disgusting. I wanted to whisper to them QUIT!!! She was constantly ordering them around without a "please" or "thank you" once. Not even "Can you hand me a pin..." just "GIVE ME THIS hand me that, find the colors in this dress, measure that, etc.".. It literally reminded me of a slave/master relationship. So so sad. I have no doubt that this lady does know her stuff really well, but the whole time she was bragging about all the famous people she's dressed, talking down on other bridal stores that "don't know how to order right", etc. I actually really did find a wedding dress I loved here, but I cannot justify giving her my business after seeing the way she treated her young employees and how she seemed better than everyone else and very entitled. Not a way to run a business. read more

Not only is the owner unbelievably rude to her customers, she also is not good at what she does. We got 5 bridesmaids dresses and a wedding dress here. One of the bridesmaids had to come in 3 different times to get measurements, each time varying wildly. My dress was a couple sizes too big, and when I told her that my measurements (that she had done) were written down incorrectly, she got an attitude with me. She was angry that my dress did not fit and accused and interrogated me about what I was eating, if I was exercising, even asked me what medications I was on. No business owner should ask a customer what medicine they are on in front of so many people, I was humiliated in front of other customers and my fellow bridesmaid and her employees. She continued to harass and interrogate myself and a fellow bridesmaid about our supposed "weight loss" for about 10 minutes until I finally gave her an answer to shut her up. If anything, I had gained weight since ordering the dress, but she insisted that I had lost 9+ inches. She was obviously trying to bully me into thinking her mess up was somehow my fault, when she had written the measurements down wrong. I have never been treated so poorly by someone I was giving way too much money to. She also convinced the bride we had to get the dresses that day or we would not be able to get them, even though it was almost a year before the wedding. It was absolutely a sales tactic, and it ended with us spending 3 times what we should have for dresses that didn't even fit, then having to pay even more for a seamstress to fix Karen's mistake. She got 2 of the bridesmaid dresses too big and 1 of them too small. She also demanded more money for the only one that actually fit after she had paid in full and brought the dress home. She made the bridesmaid experience so stressful for me and my fellow bridesmaids. I would never recommend this place to even my worst enemy. If you care about yourself, your dignity, the clothes you wear, or the people you are bringing, DO NOT GO HERE. I do not understand how someone so rude to her customers and the people that work for her can still be in business. Humiliating someone giving you hundreds of dollars is not how to run a business. Her "shop" is crowded and unprofessional, sometimes with a kid running around. Standing around in a kitchen with dirty dishes is not how I imagined someone would want to choose a wedding dress. Especially if you live far, one bridesmaid had to drive 8 hours total just to get her measurements and pick up her dress (3 times to get measured, once to pick up the dress. It was an hour away). If Karen knew how to take measurements, that would not have been a problem. I don't know how a seamstress is so incapable of taking measurements. I don't know how anyone, especially a person running a business that is based around clients' happiness, could be so much of a bully. There was not one good thing about the entire experience. Myself and another bridesmaid ended up switching dresses because she had messed up the sizing so horribly! She then demanded more money for one of the dresses a month after we had paid in full (and gotten a receipt that said so) and had taken the dresses home. She did not even contact the owner of said dress, just demanded it from the person that was in the shop picking up the bride's dress. HORRIBLE BULLY OF A "BUSINESS" OWNER. DO NOT GO HERE. RUDE AND BAD AT HER JOB. THERE IS NOTHING GOOD TO COME FROM GOING TO THIS PLACE. Karen, if you're reading this... I have struggled with an eating disorder for most of my life. I have spent the past 2 years recovering from that eating disorder and have been slowly gaining weight since then. I would have absolutely known if I had lost weight, and especially if I had dropped 3 sizes worth of weight in a few months. I have continued to gain a few pounds each month for the past 2 years, including the time in between you taking my measurements and receiving the dress. Obviously you didn't know this, but you should think about this the next time you feel like bullying a person at your place of business. You do not have the right to demand to know what I am eating, if I have exercised, and you sure as hell do not get to ask what medications I am on. The medications I am on are NONE of your business. After the first few minutes of me trying to ignore your harassment, you should have taken a hint. You should have not kept attacking me until I gave you a made-up answer so you would stop questioning something so incredibly personal, especially something I have been struggling with my entire life. You do not get to bully me into being quiet about YOUR mess up. I know that you messed up my measurements. Mess ups happen, but trying to fix that by being a mean person is not the way to handle it. You could have altered my dress after realizing your mistake, but instead you chose to go the route of being a bad person. Shame on you. read more

I went to every bridal store in Nashville looking for 1) a unique dress that was well-made but didn't break the bank, and 2) a professional I could trust and partner with in creating my look for my wedding. This store was the only one I went to that had both. This is not a chain bridal store where you will see haphazardly-constructed, cookie-cutter dresses, nor is it a stuffy couture salon with Kardashian prices and snobby sales girls. Karen is a pro. She's a stickler for quality, has ample stock, and offers competitive prices (note I didn't say "the best prices"--you gotta be willing to pay a little more for quality). At every other store I visited, I found inexperienced, incompetent or indifferent employees. Karen means business and doesn't waste time gushing over potential customers. She might seem intimidating to some, but I like people who don't mince words. If you can't handle that straight-forward, brutally honest type of personality and need someone to suck up to you, shop elsewhere. I got along with her great. (I don't mince words either. ;) She was conscious of my deadline and met it. I gave her a huge alteration challenge, and her seamstresses nailed it. She even stored the dress for me... for two years. I would buy from her again and again. I do recommend making an appointment if you're shopping for a wedding dress. Don't just show up unannounced, even if you're "just looking." This is a boutique salon and Karen is often the only person there, so allow her the benefit of being able to give you her undivided attention. You'll have a better experience. read more

My daughter and I searched most of the bridal shops in Nashville and Petals & Lace was by far the best in every way. The staff, the gowns and especially the owner, Karen, were so professional and knowledgeable. We stayed under budget and met a very close destination deadline. We could not have been treated better or received more perfect alterations. We highly recommend this shop!! read more

Karen and Susan were so helpful and knowledgable! I told them what I was looking for in a bridesmaid dresses and they found it for me. When I wanted to customize the dress a little more (boat neck with bow in the back), Karen knew exactly how to make it happen. I've been everywhere in Nashville and finally found someone who knows what they're talking about!! So grateful for this bridal store!! read more

I am currently in a dispute via the Better Business Bureau to resolve a business practice issue perpetuated by the owner of the business. She changed the price of my dress after a contact was signed and after it was paid in full. She was harassing other members of the bridal party for undocumented and made up unpaid funds up until 5 days before the wedding. Even insinuating at one point that the bride would not receive HER dress if this wasn't paid. After confrontation with documentation and receipts stating that we have paid in full, she continued to harass us. Please dont go here. This is my second wedding as a Matron of Honor and has been the worst experience imaginable. She is rude and degrading and will body read more

Karen and her team never cease to amaze me! I have sent multiple brides to her as well as purchased prom, bridesmaid and wedding dresses for two of my girls from Petals and Lace! Karen has been in business over 30 years and genuinely knows how to make each bride feel special! She takes the time to look at pictures and listen to how you envision your special day! She is honest and incredibly helpful! Working with Karen and her team is a seamless process from start to finish! read more

I happened upon Petals and Lace on a trip I took to Nashville in search of a wedding dress. I had a very particular image in my head of what I wanted, and in fact, I had been in search of a vintage dress. I kept finding it harder and harder to get anything in my price range and style ideal. Finally, we went into Petals and Lace. While I can see where the owner may come off as rude(as these other review suggest), she is actually EXTREMELY knowledgeable, GOOD AT HER JOB and is actually a sweetheart. I arrived at her store tired, down on my luck, and frustrated. Through her skilled questioning about what I did or didn't like about particular dresses, she was able to guide me to a dress from a magazine. Call me crazy, I ordered it: AND I LOVE IT. She was so skilled at listening to what it was I was looking for in my wedding dress, she was able to order this dress for me and alter it to what it was I was looking for! The dress I got ended up being prettier than the one I couldn't afford. I guess I haven't even mentioned yet that I live on the other side of the country. I was in her shop on my visit to Nashville, and she took my measurements and all of the necessaries. She then did all of the modifications without me being local- based on what we had discussed. She literally worked a miracle. I am so lucky I found her. She is an incredible seamstress to say the very least. Thank You!!! read more

EXTREMELY RUDE! I don't understand how you can be in a service oriented business, and not know how to treat people. If it weren't too late I would take back all my bridesmaids dresses and go elsewhere. Not to mention they are VERY disorganized. This lady was telling me she hadn't received payments for some of the bridesmaids when in fact she had, I guess she just lost the money. When we called to check if our order had been placed yet, her response was "I think so." Way to run a business lady! read more

I could not recommend this bridal shop, or working with Karen Phillips to you ENOUGH! This wonderful woman was able to get her hands on the dress of my DREAMS, and fought through a BATTLE, along with several phone calls and emails just for me! I have never met a more driven business woman who gets the job done like Karen does, or as quickly, meanwhile keeping completely and total contact with me along the way! Karen keeps SO many beautiful gowns in her store and will go above and beyond anything any other bridal shop you will ever walk into would. You will leave with knowledge, more than enough help, and guidance you will never get anywhere else. This woman is a miracle worker, and she has wonderfully sweet, hardworking employees to help you during your visit! I highly suggest visiting this shop, especially if you are in the market for a Morilee wedding gown! I would put every ounce of trust I have for things to be done beyond right in this woman and the business she runs. 20 stars to Petals and Lace! 100 for Miss Karen! read more

Wow! If you are looking for experience and expertise, this is the place for you. She knew exactly which dress would fit me best. Amazing experience. read more

My daughter and I just came from this awful store, after picking up a bridesmaid dress, she ordered back in October. 1st, it is difficult to locate, and easy to miss. When we pulled up, I could not believe anyone would venture into this 2 story house, that has been done up as a Prom/Gown, Bridal shop. The establishment reeked of animal urine. We had literally ordered this dress 5 months ago, and it just came in. There was only 1 other customer in the store, but we were led down into a renovated garage, that was freezing cold, so that she could try the dress on. The dress was too long, and we were then allowed to go upstairs so that it could be measured. While up in the "salon" area, a young girl was trying on prom dresses, and the owner of the store seemed incredibly irritated that we were in her way, and taking up any time in that part of the store. I have been in just about every bridal shop in this county, and I have never been so rudely treated at any of them, as I was here. This woman was unbelievably, inappropriately rude. I mean, we are paying customers, and granted, we aren't there by our choice, but surely she could be a little gracious towards a paying guest. Oh no, rude, rude, rude. And by the way, the prom dresses there are hideous, the wedding gown selection is extremely limited and quite boring, and the jewelry is cheap and over priced. If you need a gown of any type, just go a few more miles down Charlotte to Old Hickory Blvd, turn left and take yourself to Glitz. They have a much better selection, and are so much more accomodating and custormer oriented. Way to go old lady, you just made sure we will never be back, and will tell EVERYONE we know not to grace your terrible, stinky shop. read more

I would not recommend this place to any bride looking for bridesmaid dresses or a wedding dress. The owner, although experienced, was very pushy the first time my daughter and I started our search for a dress. I felt like I was at a used car lot with her making deals that I felt pressured in accepting on the spot. We did not buy a wedding dress from her but did end up buying bridesmaid dresses which I sincerely regret. She led me to believe we were getting the best deal around. Measurements were sent it from bridesmaids and she determined sizes based on one of the measurements, never even asking what sizes each of the girls actually wore. We ended up having to altar 7 of the 9 dresses ordered, some as many as 3 sizes! If dresses had been ordered correctly this would not have happened. I did give her the opportunity by meeting us halfway on the alterations and have never heard back from her. We had plenty of time for this order (over 9 months) but she rushed everyone to get her the measurement (reason being that the dresses are sent from China). The main issue was her attitude and her incorrect sizing of the dress itself. The dresses are nice but not worth all the frustration put on each of the bridesmaid. I hope to never have to deal with the owner of Petals and Lace again. read more