I completed all the new patient paperwork and returned it to their office. I was told to call and make an appointment in about a week, once they were able to obtain my son's record from his prior doctor. I've called three times and left a message each time, but they have failed to return my call once. I now have to go through the process all over again of finding a doctor. If they can't even answer the phone or return a call, I'm not sure how anyone can even get an appointment. The staff at this office are rude on top of it all. I've never experienced a doctor's office as poorly run as this - and I have a lot of experience. GO SOMEPLACE ELSE!!! AVOID THIS PLACE. read more

I've been with village for almost 7 years all of my babies - 3 of them now - exceptional patient care they have become an indispensable part of my village. Competent, professional, they really care and call and check on my kids. read more

If you're looking for a phenomenal Dr's office who has employees who care about the patients and families then keep looking. I was an aspiring new patient looking for care for my 3 kiddos. I signed up with these people who let me just say DO NOT make it easy. I should have know really to call it quits on day 1. I drove to the office to get new patient packets. The ladies at the desk are all staring at me outside while it's raining. The door is locked. I called 3x's, as is instructed from the sign on the door, no answer. I'm peeping inside and they look at me but don't move an inch. I keep calling. Finally one of them walks up to the door. As she opens the door she greets me very annoyed by saying "it's 12:55 we go to lunch in 5 mins". Which I already knew, to her surprise I answered "yes I know I simply need a new patient packet". She immediately changed her tone and demeanor and said "oh ok, no problem". Proceeds to shut the door and bring me back the packets outside. I said thank you. Despite this gut feeling of mine I go through the process to have these people be my childrens doctor. Unfortunately as children often do, they got sick the evening before their first doctors appointment was scheduled, 2/3 that is. I start to call promptly at their advertised opening time and can not get anyone on the phone until 9:30. My appointment is for 10:15. I inform them I have 2 children whom have a temperature and it happened suddenly overnight. Can they somehow squeeze them in for a sick visit. I'm told no, I need to pick one they don't have room for both. I'm stunned to say the least and ask don't you save some time for sick visits. I was informed no we're booked and you're new. Still I think it's ludicrous. To pick one of my children as if one is less important than the other, lol, yea ok. I continue to proceed and pick one, the one with more symptoms, she says ok come at the schedule time 10:15 (it was the schedule appt for the other one), I say ok. My husband gets there at 10 for 10:15 appt and he's told oh no it's 11:15. He says nothing thinking maybe I was wrong. He calls me and asks me are you sure it's 10:15. I said yes! I even wrote it down when I made the 3 appts on the board. He said well she's saying 11:15. She proceeds to tell him 11 am arrival for an 11:15 appt as he must not be late. Not sure how you're late for an appt when you arrive 15 mins before and according to them an hour and 15 mins before. He comes home. We switch, we're working parents, I go back and I'm there by 10:25. I let her know I'm back. It takes her about a good 5 mins to even acknowledge my presence despite me standing there in front of her. She simply tells me you're checked in have a seat you'll be called back shortly. There's 2 other people waiting in the waiting room. I'm waiting& waiting... I overhear the one family go up to the window and ask how much longer. Her husband also needed to get to work. They tell her she's up next. Another 15 mins go by and finally she's called. I'm the last one there. Funny thing is my appointment was for 10:15 but they tried to tell me it was 11:15 remember that as it's crucial. At 11:15 I go back to the window and ask her what's going on, it's now 11:15 and I've been here since 10:25. She tells me with an attitude she doesn't know. Now at this point all my coolness, calm, and collected being is out the window. Without being excessively rude, please understand I'm frustrated so some form of rudeness will exude from my tone, I asked and tell her "you know what this is absurd. Please tell them I'm not waiting any more, and please cancel all my childrens new patient appointments". She just says "cancel them all, Ok!". I walk out. The whole time I was actually looking for another pediatric office which I found and called. Not only did they make it super easy to become a patient they even apologized to me for these people being unprofessional and lacking empathy (first thing they teach in med/nursing school). This is all happening on Thursday morning. The other pediatric office not even know my kids name just ensure my insurance is accepted there and proceed to tell me I can bring them in as early as next week. These people told me not until all medical records have been faxed and reviewed. I come home and told my husband what happened, I should've known from the lady on day 1 not to use them. See pics for remaining review as it was too long. Ps: these people are so inattentive and unprofessional the letter was addressed to Mrs. & Mrs. when they saw both my husband and myself and we are a heterosexual couple. AND apparently my name is Ronnie? Because who's Ronnie?! I'm not sure. I only point this out to say this is exactly how inattentive to detail and careless this practice is. read more

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All bad experiences come with bad reviews but the great ones, people rarely do or they forget. I love this Pediatrics. I did a lot of research and chose this office for their Drs experience, location and my insurance. The office staff has nothing to do with the quality of care even though I have never had a problem with the girls they are all great to my family and very professional. read more

Heads up to the Dr's that are in this office. You might be great DR's but your office employees need education. They represent your office and when they answer or are rude to people seeking your services there is no need for them to scream at us or be rude and hang-up the phone while we are still speaking. This represents your policies and procedures on how to handle patients. We have called 2 times in one year to see if there is any opening for our daughter in an educate way and today your front desk lady blew up on my wife. We know you have taken new patients as our community neighbors have posted it on our Facebook page. They talk very well about your service but your employees are the opposite. Maybe it is because we are Hispanic and you do not take Hispanics? read more

Love this practice. My kids have seen every provider. They are all awesome. But we have spent most of our time with Hillary. Love her! She pierced my 3 year old's ears. She's so good about making my nervous little girl always feel comfortable. They listen and don't ever pressure you. I feel so thankful to have them. read more

I did a lot of research before choosing a pediatrician when we moved to the area. I love village pediatrics. We've never had to wait longer than 5 minutes before appointments and they are always able to see us same day for sick visits. The entire staff is friendly and patient. I love that they do alternate vax schedules, without argument, I can say which ones I want to do and when. They are very pro-breastfeeding. I've never had problems with growth in either of my children, as they understand it's a different weight chart for breastfed babies. We started seeing them when my son was 3 and since my daughter was born. I'm so glad we found them, and they now have a second office open at Palencia. We love the doctors and especially love Hilary, the NP. They are more than worth the drive, originally on CR210, but even still worth it now that we've moved a little further away in JCP. read more

We just moved to the state and feel super lucky we found this little gem. Super clean, on time, holistic, conservative with their vaccine recommendations and just really nice. Oh and they even have a treasure chest with a golden wand that made my 5 year old forget she had had two shots and a hemoglobin test. Glad to not have to do any more searching for pediatricians with another princess due in November. We are set! read more