Love shopping here always great customer service and great selection even the prices are decentread more

Great selection, awesome staff and genuine merch bruh. Take your family here and enjoy.read more

I had ordered a pair of heels online the morning of, I needed them asap so I called in to see if…read morethey could prepare my order same day and Angelica was able to assist me over the phone and in person. She even helped me with exchanging the size since it was too large. The heels weren't expensive either and great value!

I went here yesterday to find a pair of shoes and was very much pleased with what I found.read more

It was a horrible experience buying shoes from them. Their customer service was so bad their…read moreemployees were mean and not caring at all while I was talking to them both of the girls there were just laughing and acting so childish not caring to what I was asking for. They were really racist and didn't know anything about customer service. I would definitely not recommend them if you care for good treatment and customer service you can definitely get shoes with the same price or even lower from other stores with much greater customer service.

I have to start this review by saying that the customer service here is absolutely stellar! Mike,…read moreJake and Nick are very knowledgeable! Mike sold me a couple pairs of Nike's that ended up being a little on the narrow side. I ended up coming back and exchanging them for a pair of Nike Presto's and Adidas Ultraboost's. The price difference for the Presto's and the Ultraboost's was pretty significant compared to the Nike 270's, but it is true that you get what you pay for when it comes to shoes. Both of these shoes make me feel like I'm walking on clouds. I was just diagnosed with plantar fasciitis in my left foot and I believe that these shoes will cure the problem in very short order! I wore both pairs out to see how they feel on pavement and I can't even feel the pavement under my feet with these on. The arch support in both of these shoes is unbeatable. If you have a job where you are on your feet for multiple hours a day or you live in active lifestyle, grab a pair of these shoes. Your feet will thank you!

Service is excellent. Selection is incredible. Value is spot-on. Be helped by Carrie and Cece…read more Their customer service is amazing and they will be of great help.

We went to this store hoping to buy a crocs for our little granddaughter. We walked in and no…read moregreeting from the workers and when I asked for help with the crocs, the worker was so rude and pointed and said it's over there and didn't offer to ask if I needed help with the size. Very disappointed because I used to buy all of my kids and my shoes at this store but not with this experience.

Customer Service by Bobby and being able to try different brands of shoes is the reason to go back…read moreto this store. Store is very clean and organized. Prices were comparable online

I got back into running late last year and have been looking to upgrade my running shoes. Someone…read morerecommended to have my feet scanned at Fleet Feet so I decided to give it a try. I'm so glad I did. I was welcomed in and greeted as soon as I entered the store. It only took a couple of minutes before having Bobby help me to scan my feet and try on several different brands of shoes until I found the best one for my needs. He took the time to answer all my questions and gave me some really great advice. The prices are great as well. I highly recommend.

Do not shop here!…read more I bought 4 pairs of shoes online. Needed to return 2 that didn't fit. While looking for replacement shoes, the manager (Joseph) comes over to ask me if I needed help. I showed him two shoes from the Rack Room website that were currently in stock online. He immediately tells me he doesn't carry basketball shoes in his store, and that I should try Dick's Sporting Goods. That rubbed me the wrong way (say get out of your store without saying get out of your store). I go back to the counter and he is now the cashier. I tell him that there are 2 shoes online that I would like to replace the shoes that were too small. He immediately starts going on and on about how different shopping online is different from shopping in-store and tries to make it seem like he couldn't order me a shoe online and have it shipped to me. I have been shopping with Rack Room for 11 years, and asked "are you trying to tell me you can't order me a shoe online and ship it to my home?" He then back peddles and says he can. However, now, I'm pissed. So, I returned one pair of shoes that I paid full price for. To prevent losing the BOGO, I ordered a shoe to be shipped to my home. Instead of exchanging only the shoe that I brought in-store, he takes it upon himself to return both shoes (the one still at my house, but on receipt) and the ones I actually brought in. This caused me to have to pay $10 more for the shoe at home since that shoe had a promotion at the time that I bought it. When I brought this to his attention, he tried to make it seem like this was the norm. This is quite shady. I immediately called corporate and spoke with Mitch, who assured me that this was not correct and a refund would be posted to my account. However, this had to go through the Warehouse (another department for processing). After 2 weeks, money was not refunded to my account. I returned all shoes purchased from Rack Room and will never shop with Rack Room again. I should mention that while I was in the store, I found 2 pairs of shoes for my 1yo, but needed to bring her to get her sized. You also lost that sale. So, you lost the sale of 6 pairs of shoes due to terrible customer service. Do better. Rack Room, you should thank Joseph for losing money and a long-term customer. You should also enroll Joseph in some Racial Bias courses so that you don't get sued.

It costs $16 to ship these cheap crap shoes from CA to NC. NEVER AGAIN. I should have paid closer…read moreattention to the return policy. THE WORST.